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西孟菲斯溫德姆戴斯酒店的評價

2 out of 5
西孟菲斯溫德姆戴斯酒店
1100 Ingram Blvd/I-40, I-40 Exit 279A & I-55, West Memphis, AR

評價

7.0

不錯

10 分評分，優異；1004 則評價中有 302 則" "
8 分評分，不錯；1004 則評價中有 268 則" "
6 分評分，一般；1004 則評價中有 160 則" "
4 分評分，欠佳；1004 則評價中有 137 則" "
2 分評分，很差；1004 則評價中有 137 則" "

6.8/10 

整潔度

7.8/10 

職員與服務

6.6/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

10/10 優異

Courtney

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access to freeway
於 2024 年 4 月住了 1 晚

10/10 優異

Renato

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I could hear people from the next door...
於 2024 年 4 月住了 1 晚

4/10 欠佳

Logan

多人同遊
不滿：整潔度、設施服務和住宿狀況
Terrible. We were not expecting anything fancy, but we expected it to be modern and clean. It was neither. Room was in poor condition with wires hanging out from under the TV and other electronics. Outlets were torn up and exposed. Windows were caked with grime. Furniture was old and worn. Bed at least had new clean looking sheets and a wafer thin blanket. The doors to the rooms next to you have gaps at the bottom so you can hear the regular conversations of the people in the rooms next to you. Stay away. Did not feel especially safe.

10/10 優異

Emberly

家人同遊
Good
於 2024 年 4 月住了 1 晚

2/10 很差

Marcela (zion)

伴侶同遊
不滿：設施服務
I didn’t like a thing, in fact my husband and I didn’t even stay on the property, left as soon as we went inside the room and it smelled horrible. Booked a different hotel the same day because the Days Inn was a dump.
於 2024 年 4 月住了 3 晚

2/10 很差

BOB

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Cable didn't work, tiolet didn't work, and a 2 inch cockroach. I was in the room 10 minutes. Had to go down the street to a comfort inn.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月28日的回應
Dear Guest,Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 欠佳

Luis (Clarksville)

商務旅客
不滿：整潔度、職員與服務和設施服務
Lots of cockroaches. Clearly this property has hygiene problems.
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月28日的回應
Dear Guest,I would like to apologize for the inconvenience you faced regarding the cockroaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

4/10 欠佳

Rick

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Location to the event I was going to was great. The room was noted a “non smoking” room but an ashtray and matches were provided. The room was obviously smoked in before I checked in . The linens reeked of cigarette smoke. No hot water when I checked in but didn’t bath til morning and it was hot then. Also exposed lighten in the shower area which was extremely dangerous. Then breakfast was cold. I had eggs, biscuits and gravy. One small milk, asked for more milk but ran out. I will not t stay here again.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月26日的回應
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these issues seriously and will address them promptly to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 不錯

Serhii (Goshen)

親子同遊
讚好：整潔度和職員與服務
Not bad for a price
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月24日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Rebecca (Windsor)

家人同遊
不滿：整潔度和住宿狀況
Toilet plugged when we arrived. Burnt out light bulbs. Bathroom door , floor and baseboards very dirty
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is important, and we will address these issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

2/10 很差

Andy

不滿：整潔度和住宿狀況
The building are neglected and literally rotting. My room was filthy. I’m surprised Days Inn allows them to keep their franchise. The bed was comfortable.
Sophia CSR 於 2024年4月20日的回應
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our team. We would value another chance to impress you and we wish you safe travels.

10/10 優異

Jiri

伴侶同遊
讚好：住宿狀況
Good stay all around convenient close to the highway
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月18日的回應
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 很差

Hana

不滿：整潔度、職員與服務和住宿狀況
Crawling with bed bugs
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月17日的回應
Dear Guest,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. We have shared this feedback with the concerned staff to address the pest problem. Hopefully, you will give us another chance next time you are in the area.

8/10 不錯

David

讚好：整潔度
Location is near the Southland casino and just
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年4月15日的回應
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Our Team hopes to earn your business in future travels.

4/10 欠佳

Alice (Orlando)

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Muddy floors and mold in bathroom, not well maintained. Very limited breakfast, unhelpful staff.
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年4月14日的回應
Dear Guest,It is saddening for us to read about your recent experience with us. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 一般

Robert

伴侶同遊
讚好：整潔度
不滿：職員與服務
Breakfast was below average. Opened at 5 am and I came at 5:45 am. They were out of all hot items. No staff around. Left 15 minutes later with little eating. Still no staff in kitchen area.
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月10日的回應
Dear Guest,We apologize for the inconvenience you experienced with our breakfast service. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. We hope to serve you better next time and are looking forward to welcoming you again soon.

4/10 欠佳

Takisha

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Sophia CSR 於 2024年4月10日的回應
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 欠佳

Benjamin

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月8日的回應
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 很差

Dawn

家人同遊
讚好：職員與服務
不滿：住宿狀況
Front desk was nice and professional. The room might not have been dirty, but peeling paint, rusted lamps, and cockroaches made it feel pretty icky.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月7日的回應
Dear Guest,We appreciate your positive feedback regarding our front desk staff. However, we apologize for the inconvenience faced by you. We have forwarded your feedback to our team for improvements. We hope to serve you better next time.

6/10 一般

Kim

不滿：整潔度、職員與服務和住宿狀況
Loud from the road, shower busted , dirty
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年4月2日的回應
Dear Guest,We are sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 很差

Kaitlyn

讚好：整潔度
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 一般

Nancy

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 欠佳

Rosalinda

親子同遊
讚好：職員與服務
不滿：整潔度和設施服務
Great deal... nice staff... but sketchy area. 1st day- Our Room Flooded during the storm, 2nd day- A whole day with no tv... And 3rd day- a big fat roach in the tub. Blehhhh
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年3月30日的回應
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take these matters seriously and are addressing them promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.

4/10 欠佳

tatiana

於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月17日的回應
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 一般

Jalana

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The location was convenient. However, the room was in need of a good cleaning and major updating was needed.
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年3月28日的回應
Dear Guest,We're pleased that you appreciated our convenient location. Your suggestions are valuable, and we will certainly pass them along to our team to enhance our guest experience. We look forward to serving you again soon!

6/10 一般

Virginia

家人同遊
讚好：職員與服務和設施服務
There's free breakfast till 9am. The people above us were loud and yelling at each other enough to make their toddler upset. You can hear almost everything going on around your room like it's happening in your room. Cheap room rental.
Sophia CSR 於 2024年3月27日的回應
Dear Guest,Thank you for taking the time to share your experience. However, we are sorry for the disappointment you had with the noise from the neighbouring guests. We hope you consider us again the next time your travels bring you to our area.

10/10 優異

Sherry

讚好：整潔度、職員與服務和住宿狀況
It was great
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 欠佳

Tim

伴侶同遊
不滿：設施服務和住宿狀況
Was just one night. This is a large U shape 2 story property. Not enough stairways for 2nd floor egress. Room was OK, floor sticky and dirty
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 不錯

Thomas

讚好：整潔度、職員與服務、設施服務和住宿狀況
The building was an older looking building but not run down looking. You could tell it has been well maintained. The rooms were exceptionally clean and the furniture, refrigerator and other electronics were up to date. The staff was very friendly and the price very reasonable.
於 2024 年 3 月住了 4 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

2/10 很差

Zachary

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room was disgusting. No towels. Paint peeling. Ceiling falling down in shower. Boogers in multiple spots on wall. Snot smeared on headboard. Floor had two different spots looked like spilled soda. Ac unit shot sparks and fell out of the wall. We left and requested a refund. Stay far far away.
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月24日的回應
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 一般

Cindy

家人同遊
Older & not entirely clean. Only one thin blanket & uncomfortable bed.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日的回應
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience you encountered during your stay. Rest assured, we are addressing these issues promptly to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an exceptional stay next time.

2/10 很差

Sherry

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
First off when i came in to check in i had problems with the desk clerk she was tryin to tell me that i didnt pay when i told her that i had already paid online so she as for my credit card so i can pay so she swipe it and knock my information out of their system so it took 3 hours before everything was fixed on top of that she put me in a room next door to some dogs which had me up all night long so i didnt get no sleep on top of that i was rushed out of me room that morning and i must say i always get rooms there but i dont think im going back no time soon
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日的回應
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 優異

Yvonne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日的回應
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 優異

Donte

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月24日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 很差

Larry

不滿：整潔度、職員與服務和住宿狀況
I got to the room at 3:00pm.the toliet was not working so i reported it around 4:00pm.They did not send anyone to fix it until i reported it again on sunday.The telephone in the room was not working ,so i had to walk up to the office for everything.I ask for a room change because we were up until 0200am because of all the traffic going in and out of the room beside me and the dog in the room barking eveytime some knock on their door.The manager at the desk said to get a room change we would have to check out at 11:00 and wait until 3;oo for them to complete clean up and check back in. Then the heat went out in my room.We were able to change rooms after that.Never been to a hotel with such poor concern for a customer paying for a room. My compliant was about thing you expect at a hotel.
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月21日的回應
Dear Guest,I apologize sincerely for the disappointing experience you had during your stay. Your feedback is extremely valuable, and I'm sorry we fell short of your expectations. Rest assured, we will address these issues promptly to ensure improvements are made. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 一般

Jeanelle

伴侶同遊
The grounds and sidewalks could use a good power-washing. The rooms could use a thorough cleaning and exterminator. The walls could use fresh paint. The location was convenient and close to the highway and casino. The office staff was nice.
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月19日的回應
Dear Guest,We are glad to know that you were pleased with the convenient location and staff. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 一般

Patricia

Tired property, room floor was greasy/dirty as well as bathroom door had a spill on it. We slept okay and breakfast by 8pm was picked over and nothing was being refilled. There was no syrup left for the waffles and the orange juice was extremely watered down. The parking lot is rather dark and the area is not the best neighbourhood. We got a great deal so for what we paid the room was sufficient.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月19日的回應
Dear Guest,Our team has a high standard of hospitality and service, and we strive to give you the best experience at the best value. Thank you for the insight regarding your stay and we will surely forward your valuable feedback to our team for improvements. We hope to see you again in the future.

10/10 優異

Heather

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was as expected and the front desk attendant wS super friendly and sweet!
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月18日的回應
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We appreciate your kind words and hope to welcome you back soon for another pleasant stay.

10/10 優異

Juanita

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every time I go home to Memphis I’m booking my room there.
於 2024 年 1 月住了 1 晚
Sophia CSR 於 2024年3月15日的回應
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 不錯

Diane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très bien
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月11日的回應
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 優異

Julie

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The price is always good but what brings me back is the lady that works the night shift when I check in. She always has a whole on her face she's always so happy and helpful. A to her
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月8日的回應
Dear Guest,A hearty thanks for your review. We're delighted to hear that our night shift staff has consistently provided you with excellent service. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 一般

gary

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Totally outdated
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月4日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We have forwarded your feedback to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

10/10 優異

Julie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月28日的回應
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 優異

Terrance

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月28日的回應
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 不錯

Gary

讚好：整潔度、職員與服務、設施服務和住宿狀況
It worked well for me staying on the other side of the Mississippi River from Memphis TN across that fantastic bridge in Arkansas. Much quieter and less manic suited my needs better. Mexican restaurant next door is brilliant for beer and food. I really enjoyed my stay here thanks !
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年3月20日的回應
Dear Guest,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.

10/10 優異

Chelsea

於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年3月21日的回應
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 很差

destiny

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We drove from illinois 4 1/2 hours to attend a funeral. We booked our stay 1 day in advance when we arrived we brought our stuff inside and then went to eat after we got back we found out that our heat didnt work in the room. We tried calling front desk and found the phone didn't work. We then called from our cell phone an the lady argued that we have waited 2 hours to say something. Regardless of how long we waited them things should still be in working condition it was 40 degrees outside. They had no other available rooms an all near by hotels were fully booked. We had to run the hot shower to heat up the room The next morning we were getting ready and the blow dryer didn't work either. Everything was dirty and they never once offered a refund We asked for one In all they ever kept saying was. We waited 2 hours to say something. Absolutely horrible I wouldn't recommend this for anybody's dog let alone a family. If we hadn't have been here to attend a funeral. We would have left.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年3月1日的回應
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 優異

Ashlee

Fair for the price
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月28日的回應
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 一般

Sam

讚好：整潔度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月28日的回應
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 欠佳

Scott

不滿：整潔度、職員與服務、設施服務和住宿狀況
There is a casino behind the hotel, and there were non-family-friendly pedestrians walking on the sidewalk that runs beside the hotel parking lot. The room was very run-down. Our first room had a strong smell of smoke even though it was a non-smoking room. They moved us to another room which still had a smell, though it at least wasn’t of smoke. The chairs were very worn. The trash cans had liners hanging over their edge. We had to open and place the trash bags in the trash cans ourselves. The shower curtain and towels looked like they were tossed in the bathroom. The only good thing was the bed was clean and comfortable.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年3月1日的回應
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. Thank you for your feedback. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.