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湖酒店的評價

3.5 out of 5
湖酒店
79 Madison Avenue, Memphis, TN

評價

8.2

很好

10 分評分，優異；1000 則評價中有 469 則" "
8 分評分，不錯；1000 則評價中有 259 則" "
6 分評分，一般；1000 則評價中有 139 則" "
4 分評分，欠佳；1000 則評價中有 84 則" "
2 分評分，很差；1000 則評價中有 49 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Liujing

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年4月29日的回應
Thank you Liujing for leaving us a 5-star review. We hope to see you again soon!

8/10 不錯

??

於 2023 年 6 月住了 1 晚
Jessica Bowling 於 2023年6月29日的回應
We appreciate your excellent feedback and thank you for choosing the Hu Hotel for your trip to Denver. Come and visit us again soon.

10/10 優異

Shelby

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooftop bar is lovely with a good happy hour. Room and bed comfortable
於 2024 年 5 月住了 3 晚
Adam Herrod General Manager 於 2024年5月21日的回應
Thank you Shelby for your 5-star review. We hope to see you again soon.

8/10 不錯

Yvette

伴侶同遊
讚好：整潔度和住宿狀況
Stayed in large, clean room that looked like it had recently been renovated - in a traditional/art deco style. The hotel overall felt a little soul-less. It has a large lobby but no one used it. Popped to the roof terrace and it was busy with great views at sunset. Reception staff were ok. Parking is just over the road but be warned that the lifts have a tendency to fail - it looked both on arrival and departure we were going to have to lug our cases up/down 4/5 flights - so maybe check in first before parking.
於 2024 年 5 月住了 2 晚
Adam Herrod General Manager 於 2024年5月20日的回應
Thank you Yvette for leaving us a 4-star review. We are currently activating events for our lobby and we are sorry that you won't be here for our bi-weekly live jazz event on Mondays! We hope to see you again soon.

8/10 不錯

Darren

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This property is located downtown memphis. This part of town has trolly cars starting the one way street surrounding the hotel. This made initial parking to check in difficult. We found a parking garage a few blocks away and drug our luggage along the city street and past dark alley ways. We didn’t feel unsafe but kept our radars on. The hotel was nice and the beds were like sleeping on clouds. We did not partake in their $15 very limited breakfast bar.
於 2024 年 5 月住了 1 晚
Adam Herrod General Manager 於 2024年5月20日的回應
Thank you Darren for leaving us a 4-star review. We hope to see you again soon!

8/10 不錯

Margaret

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Adam Herrod General Manager 於 2024年5月20日的回應
Thank you for leaving us a 4-star hotel Margaret. We hope to see you again soon.

2/10 很差

Mary (Dallas)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I felt unsafe staying there with my three kids. There were homeless men outside the hotel and sketchy characters walking around. The photos do not match the hotel.
於 2024 年 5 月住了 1 晚
Adam Herrod General Manager 於 2024年5月20日的回應
Thank you Mary for leaving us a candid review about your stay. We apologize that you didn't feel safe at our hotel. We are a downtown hotel and we try to secure the surrounding areas as best as we can, but it seems that we fell short. We hope to regain your trust in our brand.

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to everything we wanted to see. Just around the corner to catch the trolley...1$ to ride each ride...to Beale Street. Very nice room.
於 2024 年 5 月住了 2 晚
Adam Herrod General Manager 於 2024年5月14日的回應
Thank you James for leaving us a 5-star review. We hope to see you again soon!

6/10 一般

Hamish

商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Great hotel - except for the check in experience - when I arrived there was no one to check me in - waited over an hour to get my room key...
於 2024 年 5 月住了 1 晚
Adam Herrod General Manager 於 2024年5月14日的回應
Thank you Hamish for leaving us a review about your most recent stay. We had a staffing issue that resulted in us having to find coverage. We do apologize for this and we hope to make up for this in the future.

4/10 欠佳

Shams

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Adam Herrod General Manager 於 2024年5月10日的回應
Thank you Shams for leaving us a survey about your most recent stay. I would love to hear more about why you feel we deserved that score.

10/10 優異

Lisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel experience - staff was friendly and helpful.
於 2024 年 4 月住了 5 晚
Adam Herrod General Manager 於 2024年5月7日的回應
Thank you Lisa for leaving us a 5-star review. We hope to see you again soon!

10/10 優異

Nicholas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely property and friendly staff (Mike) Roof top bar has a great view. Breakfast could be a little better for the price.
於 2024 年 5 月住了 2 晚
Adam Herrod General Manager 於 2024年5月6日的回應
Thank you Nicholas for your 5-star review and we will take your suggestion into consideration for the future. Safe travels.

8/10 不錯

Beatriz

家人同遊
讚好：整潔度和職員與服務
The view is excellent, so is the location.
於 2024 年 5 月住了 1 晚
Adam Herrod General Manager 於 2024年5月6日的回應
Thank you Beatriz for leaving us a 4-star review. We hope to see you again soon!

4/10 欠佳

James

讚好：職員與服務
不滿：整潔度和住宿狀況
I gave his location another chance, but I find the rooms to be outdated and poorly maintained
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年5月3日的回應
Thank you James for leaving us a review. I apologize that our hotel isn't up to your standards. Safe travels.

10/10 優異

Carolynn (Waterloo)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very close to "touristy" Beale Street; which was what we were looking for on this trip. Lovely rooftop with exceptional views, wish it was open for early morning tea and coffee.
於 2024 年 5 月住了 1 晚
Adam Herrod General Manager 於 2024年5月3日的回應
Thank you Carolynn for leaving us a 5-star review. We hope to see you again soon!

10/10 優異

Kristen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Checking in was so easy… nicest staff!!
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月2日的回應
Thank you Kristen for leaving us a 5-star review. We are thrilled that you enjoyed our service. We hope to see you again soon!

10/10 優異

Paul

讚好：整潔度、職員與服務和住宿狀況
We were told about the area being rough, but I was surprised to find out it was fairly clean and safe.
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月2日的回應
Thank you Paul for leaving us a 5-star review.

6/10 一般

Kimberly (Bartlett)

讚好：整潔度和職員與服務
Nice and comfortable stay.
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月1日的回應
Thank you Kim for completing a survey about your most recent stay. I would love to hear more about your experience with us and how we could've improved your score.

8/10 不錯

Jarmon

於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月20日的回應
Thank you Jarmon for leaving us a 4-star review. We hope to see you again soon.

8/10 不錯

Reanecia

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月1日的回應
Thank you Reanecia for leaving us a 4-star review. We hope to see you again soon.

4/10 欠佳

Shanna

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Unfriendly staff! Not once was I greeted in a friendly manner, employees were always visibly on their phones or complaining about their lives. I was charged an extra $75 per day for incidentals as I was checking in. For someone who had budgeted their stay for 5 days, that was quite the hit right off the bat. I guess being able to eat while staying there is secondary. I will not be back and most definitely won’t refer anyone to stay at the Hu.
於 2024 年 4 月住了 5 晚
Adam Herrod General Manager 於 2024年4月30日的回應
Shanna, I apologize that our service wasn't up to the standard that we hold ourselves to. However, we do appreciate you for bringing this to our attention. This will be addressed with our entire staff. In regards to the incidentals, this hold is common amongst our industry. Nevertheless, you will be receiving this back 3-4 business days. We hope that you give us another chance to redeem ourselves. Safe travels!

10/10 優異

Abigail

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We truly enjoyed our stay at Hu Hotel. We wanted to be close enough to walk to Beale St and far enough away. It was absolutely the perfect location. Very quiet , rooms were clean and staff was very nice and helpful! The only issue we had was ice. You had to ask for ice on the first floor. Not a huge complaint. Just a little inconvenience. But would definitely recommend and stay here again.
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年4月30日的回應
Thank you Abigail for leaving us a 5-star review. We are so happy that you were pleased with your stay. We do apologize that we do not have ice machines on the guest room floors. We look forward to seeing you again.

10/10 優異

Alexandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent rooftop bar. Clean and newly renovated. Would recommend to friends!
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年4月29日的回應
We are so happy that you enjoyed our rooftop and we hope to see you again soon Alexandra!

8/10 不錯

Alan

於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年5月17日的回應
Thank you Alan for leaving us a 4-star review. We hope to see you again soon!

8/10 不錯

Nina

Good hotel
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年4月26日的回應
Thank you Nina for leaving us a 4-star review. We hope to see you again soon!

10/10 優異

Alexia

於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年4月19日的回應
Thank you Alexia for taking the time to leave us a 5-star review. We hope to see you again soon!

10/10 優異

Jon (Duluth)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is very clean and modern, and has nice touches such as cold water and coffee always available. The location is great - along the river, near the trolley cars and Beale Street.
於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Jon for leaving us a 5-star review. We hope to see you again soon!

6/10 一般

Aaron (Oklahoma City)

伴侶同遊
讚好：整潔度
i love the views from this hotel. i stayed on the 14th floor in the king suite corner room that gave an almost panoramic view looking over the bridge and river. the room was spacious and the shower bath combo was nice. the bed wasn’t the most comfortable i’ve slept on in a hotel. it’s easy to get around locally as everything is just about in walking distance or a trolley ride away.
於 2024 年 4 月住了 3 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Aaron for taking the time to leave us a review about your experience at the Hu. I'm sorry that you weren't able to get the best rest but we hope to make up for that in the future. Safe travels.

10/10 優異

India

於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月6日的回應
Thank you India for leaving us a 5-star review. We hope to see you again soon!

8/10 不錯

Kirk

家人同遊
讚好：整潔度、職員與服務和設施服務
Small things like burned out lightbulbs, leaky shower and broken tv remote, nothing serious. Overall it’s 4stars, 4.5 if I could
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you for leaving us a 4-star review Kirk. We are working to fix those issues that you have listed and we hope to be in better shape during your next visit. See you soon!

8/10 不錯

IRENE (Seattle)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was very good. The only thing was that when we tried to check in 15 mins earlier, they were not able to accommodate us. And the room doesn’t have a coffee maker so every morning and evening I had to go down to the lobby to get hot water for my tea.
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Irene for leaving us a 4-star review. I'm sorry we weren't able to get you checked-in early. I'm glad it did not impact your stay tremendously and we hope to see you again soon.

10/10 優異

Jonathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I found the staff at the hotel very friendly and helpful, excellent location and my rooms view was( WOW ) and I highly recommend the Hu hotel and I will be returning.
於 2024 年 3 月住了 7 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Jonathan for leaving us a 5-star review. We can't wait to see you again. Safe travels!

10/10 優異

Brian

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the room. For a room that size, it had a huge, comfortable King Size Bed. The bathroom was my favorite thing,very spacious. Shower was excellent too. Staff was nice and courteous. Rooftop bar has a great view of the Mississippi River.
於 2024 年 4 月住了 4 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Brian for taking the time to leave us a 5-star review. We truly do appreciate you choosing the Hu Hotel and we hope to see you again soon!

10/10 優異

Beverly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff, good location & lovely rooftop bar!
於 2024 年 4 月住了 2 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Beverly for leaving us a 5-star review. We hope to see you again soon!

10/10 優異

Pallavi

於 2024 年 4 月住了 1 晚
Adam Herrod General Manager 於 2024年5月1日的回應
Thank you Pallavi for leaving us a 5-star review.

2/10 很差

WILLIAM

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年4月8日的回應
Thank you William for leaving us a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.

10/10 優異

Geraldeeni

於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年4月22日的回應
Thank you Geraldeeni for leaving us a 5-star review. We hope to see you again soon.

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年4月1日的回應
Thank you Aaron for leaving us a 5-star review. We hope to see you again soon!

8/10 不錯

Erika

伴侶同遊, 寵物同遊
讚好：職員與服務
It’s just an okay hotel. I’m travelling with my pets and the pet fee is ridiculous. No parking on lot, no valet but there’s a lot right across the street.
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年3月28日的回應
Thank you Erika for leaving us a 4-star review.

10/10 優異

Rudolph

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Overall, I found this property very unique in a good way. I loved my room. It was very spacious. The only thing is the sofas needed to be tidied a little bit. It’s a great place to stay if you are looking for a spacious room with peace and quiet, this is the place.
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年3月28日的回應
Thank you Rudolph for leaving us a 5-star review. We hope to see you again soon in the future. Safe travels

10/10 優異

Bernard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience!
於 2024 年 3 月住了 3 晚
Adam Herrod General Manager 於 2024年3月28日的回應
Thank you Bernard for a 5-star review. We hope to see you again soon!

8/10 不錯

Zachary

讚好：整潔度
於 2024 年 3 月住了 4 晚
Adam Herrod General Manager 於 2024年3月28日的回應
Thank you Zachary for leaving us a 4-star review. We hope to see you again soon!

10/10 優異

Zaythoven

於 2024 年 3 月住了 2 晚
Adam Herrod General Manager 於 2024年4月15日的回應
Thank you Zaythoven for leaving us a 5-star review.

10/10 優異

Tanner

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a really cool hotel, with excellent, kind staff.
於 2024 年 3 月住了 2 晚
Adam Herrod General Manager 於 2024年3月25日的回應
Thank you Tanner for leaving us a 5-star review. We hope to see you again soon!

10/10 優異

Tyrell

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the rooms and the lobby… nice and quiet with lots to do around the hotel. Easy access to trolly and food. I’ll definitely stay again
於 2024 年 3 月住了 2 晚
Adam Herrod General Manager 於 2024年3月25日的回應
Thank you Tyrell for leaving us a 5-star review. We hope to see you again soon!

10/10 優異

Riley Allan (Seattle)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great rooftop bar!
於 2024 年 3 月住了 4 晚
Adam Herrod General Manager 於 2024年3月25日的回應
Thank you Riley for leaving us a 5-star review. We are happy that you enjoyed our rooftop bar. We hope to see you again soon. Safe travels!

6/10 一般

Jen

家人同遊
讚好：整潔度
This is a neat old hotel but a bit dated. It was clean and the staff were kind, but not terribly helpful when it came to a big parking issue. We were advised to use Brinkley garage since we were staying overnight and weren’t going out. We clarified before walking to the parking garage, then went to park where directed. The area didn’t seem safe so upon arrival at the garage, we took a ticket and quickly entered. Most, seemingly all of the spots on the first three levels had “reserved” signs. We drove back down two levels so as not to have to walk too far with my husband’s foot in a boot with a cane. Upon return to the lobby of the Hu, we asked again if the Brinkley was the correct garage and whether we could park in front of any of the reserved signs. The desk worker replied, “yes.” Upon returning to our car a little after10 am the next morning (Friday), I found a boot on my vehicle. I quickly called Secure Assets company to request to unlock the boot to release my car and was told it would be at least half an hour and that I should wait with my car. I had to phone the lobby to connect me to my husband to let him know that he had toUber to our 11:00 am appointment since I would be waiting with the car. I asked why I was ticketed and front desk said they weren’t sure. When Secure Assets arrived I had to pay $50 (and Venmo fee of $1) because the spots were reserved for tenants NOT hotel guests. I contacted Hu via email to request a response and still have not received one.
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年3月25日的回應
Thank you Jen for leaving feedback about your most recent stay at the HU. I do apologize for the inconvenience you faced while parking your vehicle and the misinformation you have received. Due to the limited information we received on this review I'm not able to locate your contact information. If you wouldn't mind would you please send a follow up email so we can get this resolved for you? I look forward to hearing from you.

10/10 優異

Meghan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Parking was a bit of a challenge and a little bit of a walk to and from and there is no elevator and you start parking on the 4 th floor of the structure. Beautiful hotel
於 2024 年 3 月住了 1 晚
Adam Herrod General Manager 於 2024年3月21日的回應
Thank you Meghan for leaving us a 5-star review. We hope to see you again in the future.

10/10 優異

Kim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked how quiet it was! Everyone was very friendly and accommodating. Will stay here again when we visit Memphis!
於 2024 年 3 月住了 2 晚
Adam Herrod General Manager 於 2024年3月18日的回應
Thank you Kim for leaving us a 5-star review. We look forward to seeing you again when you come visit Memphis.

6/10 一般

Remington (Jay)

於 2024 年 3 月住了 2 晚
Adam Herrod General Manager 於 2024年4月8日的回應
Thank you Remington for leaving a review. I would love to hear why you believe we deserved the score we received. I look forward to hearing from you.