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孟非斯卓越帕克威溫德姆拉昆塔套房酒店的評價

2.5 out of 5
孟非斯卓越帕克威溫德姆拉昆塔套房酒店
1236 Primacy Pkwy, Memphis, TN

評價

5.6
10 分評分，優異；1001 則評價中有 198 則" "
8 分評分，不錯；1001 則評價中有 150 則" "
6 分評分，一般；1001 則評價中有 149 則" "
4 分評分，欠佳；1001 則評價中有 195 則" "
2 分評分，很差；1001 則評價中有 309 則" "

5.4/10 

整潔度

6.4/10 

職員與服務

5.2/10 

設施服務

5.0/10 

住宿狀況

5.4/10 

環保程度

評價

6/10 一般

Rosalinda

於 2024 年 4 月住了 4 晚

2/10 很差

Tracey (Lincoln Park)

家人同遊, 親子同遊
不滿：整潔度、職員與服務和住宿狀況
Staff was very rude. Loud people next to us all nite blaring music left a day early because I was not happy with our stay at all. Doors didn’t lock and key card never worked had to get a new one each time to get into my room. It smelled funny also. Bathtub was dirty. Overall not happy
於 2024 年 4 月住了 3 晚

2/10 很差

Nashae

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I suggest that you ask to see the room before you pay. When I walked into the lobby the paint was chipping everywhere. The rooms paint is chipping also and there are stains all over the carpet and blinds

2/10 很差

Nicolas

多人同遊
讚好：設施服務
不滿：整潔度、職員與服務和住宿狀況
The receptionist is rude and angry
於 2024 年 4 月住了 1 晚

2/10 很差

Nicole

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I had to walk to the desk 8 times my kid didn't work they had to change me from wrong wrong to another room on the 4 floor from the 2nd floor Hey I gave my room to somebody else they were very rude at the elevator that had chicken bones and French brides island floor going down the first hallway to the office it was throw up in a corner then the next morning when I woke up it was 2 roaches in the bathroom 8 people is very unprofessional
於 2024 年 4 月住了 2 晚

4/10 欠佳

Cathy

家人同遊, 寵物同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Property definitely needs updating of common areas, replace carpets and printing. Not a good representation of the brand. Price was good. Would probably not stay there again.
於 2024 年 4 月住了 1 晚

6/10 一般

Demoris

於 2024 年 4 月住了 3 晚

2/10 很差

Brian

親子同遊
不滿：整潔度、職員與服務和住宿狀況
This place is completely run down, water damage, peeling paint, and a general stench of smoke and weed throughout the building. Walking in the building half the lights don’t work or flicker, true horror story. The walls were so thin we could hear the people in the next room playing video games. Cops showed up as we were leaving to deal with some kind of altercation at the front. Go to the Hyatt Place next door instead.
於 2024 年 4 月住了 1 晚

2/10 很差

Martin

不滿：整潔度、職員與服務和住宿狀況
Horrible staff. Very sketchy guests. Noisy all night long. Multiple things and lights in room inoperable
於 2024 年 4 月住了 1 晚

6/10 一般

Khara

不滿：整潔度和住宿狀況
This is a property that I have stayed in a couple of times over the last several years. It has taken an unfortunate turn for the worst. The room smelled like a cigarette party. I actually took pictures of ashes on the bed frame of the mattress it was a double room. I have pics ofa comforter with a cigarette hole burn through it. The entire hotel smells of weed and cigarettes and mildew. Missing knobs from doors and drawers in rooms
於 2024 年 4 月住了 2 晚

2/10 很差

marion

不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible. Do not stay here. The entrance is shabby and muddy. The elevator is ricketty. The floor in the room, INCLUDING the carpet, was sticky. The towel rack completely fell apart when I touched it. The fire alarm was pulled out of the wall and the red light on (= very unsafe). The first room, we couldn't get in the door. The clerk did not seem surprised, as if anything could happen there. He did not apologize.
於 2024 年 4 月住了 1 晚

6/10 一般

Teresa

於 2024 年 4 月住了 1 晚

2/10 很差

Ashley

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel was the WORST. I have ever stayed in Do not be fooled at the pictures they show of the property. It looks nothing LIKE IT! It was a bullet hole on the wall..addicts all around the facility...throw up in the elavator! My room smelled like pee very strong odor I can hear my neighbors arguing! The staff was very rude told me i needed to hush after i told him the room was unacceptable! Please do not stay here it should be shut down! ITS SOO BAD
於 2024 年 4 月住了 1 晚

2/10 很差

DeShonnon

家人同遊
Did not check in customer service experience
於 2024 年 4 月住了 1 晚

10/10 優異

Tamika

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

6/10 一般

Gerald

讚好：整潔度
不滿：職員與服務和住宿狀況
The clerk was on the phone speaking to someone in a different language this is very disrespectful. Then someone was smoking in their room and the alarm went off he did not know what to do!
於 2024 年 3 月住了 1 晚

10/10 優異

Terry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

2/10 很差

Devan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Waiting on refund. Nobody there for Check-In.
於 2024 年 3 月住了 1 晚

2/10 很差

Kishan

不滿：整潔度、職員與服務和住宿狀況
This hotel was one of the worst ones we have state at!!
於 2024 年 3 月住了 2 晚

2/10 很差

Katherine

商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Stains on furniture as soon as you walk in the hotel.. Hotel looks old and dirty.. Elevator broke... hallway smelled like Marijuana 😡 Room bed and wash cloth has hair all over the place.. Bench at the end of bed has 1000 stains on it.. Door broken.. Cable is not HD. This place is disgusting.. I will NEVER stay here again.
於 2024 年 3 月住了 1 晚

10/10 優異

Aeric

讚好：整潔度
於 2024 年 2 月住了 14 晚

10/10 優異

Ashiona

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

2/10 很差

Madison

於 2024 年 2 月住了 1 晚

2/10 很差

Michelle

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The Indian gentlemen checking us in is a Moran!! We made our reservation on line but he couldn't figure out how to check us in.,There's 15 guys on a sports team-the coach was complaining about the rooms being durty,dump..they rented 15 rooms at 4,000
於 2024 年 2 月住了 1 晚

8/10 不錯

Clyde

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

Daniel

讚好：整潔度、職員與服務和客房舒適度
Greeted us nicely
於 2024 年 1 月住了 1 晚

10/10 優異

Kendrick

讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

6/10 一般

Monica

讚好：職員與服務
於 2024 年 1 月住了 1 晚

2/10 很差

Paul E

伴侶同遊, 寵物同遊
不滿：設施服務和住宿狀況
The front door would not close and a smoke alarm beeped constantly because the 9 volt battery needed to be replaced. I told the front desk and nothing happened. Our door on 116 was difficult to open because the door lock was loose. The left side bed light shade was missing causing a bright glare if used. The desk light power outlet wouldn't work. The radio power outlets would not work.
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度
於 2024 年 1 月住了 1 晚

8/10 不錯

Bridgette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

2/10 很差

Sumiko

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
It was room number 512 and my boyfriend didn’t take a picture of the bug or pill
於 2024 年 1 月住了 2 晚

6/10 一般

Nukenya

於 2024 年 1 月住了 1 晚

6/10 一般

Toni

讚好：職員與服務
不滿：住宿狀況
Elevator out of service. Room dont look like pictures. Oder in hallway. Beds sunk in. Ice machine broken.
於 2024 年 1 月住了 1 晚

6/10 一般

Denise

不滿：住宿狀況
Unpleasant Stay
The weekend male desk managers (middle eastern)did not care about the guests’ comfort or safety. A winter storm earlier in the week kept the parking area an ice rink. One upset guest needed bedding cause they only had sheets on the bed. The manager did not provide them any blankets or offer to switch rooms. The lobby was dark and cold as was the breakfast. Not until I checked out was the lobby warm and clean and with a cheerful female desk person.
於 2024 年 1 月住了 2 晚

2/10 很差

Susan

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was filthy and the hallway smelled of drug smoke. Overall property is run down. We did not stay the night the conditions were so poor and unsafe.
於 2024 年 1 月住了 2 晚

10/10 優異

Joi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay. As a single woman, I felt safe and comfortable! Amazing staff!
於 2024 年 1 月住了 1 晚

2/10 很差

Terrance

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Amber

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Elevator and ice machines did not work. Strong weed smell in the hallway. Rooms were cool. Clean bed and bathroom. Slept well. Good hot shower. A lot of movies channels on the tv
於 2024 年 1 月住了 1 晚

2/10 很差

Latasha

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 7 晚

10/10 優異

Joey

於 2024 年 1 月住了 2 晚

2/10 很差

Latasha

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was recently billed with some things that were already out of order when I arrived to the property. Management has no unity amongst the housekeepers and maintenance. They book rooms with broken rails, broken knobs and broken toilets.The breakfast’s sausages are not always done. The boiled eggs are old. The coffee isn’t always fresh or hot. Two foreign brothers works the front desk and they are very rude. They get mad when you can’t comprehend their accent. The system will bill your card twice, it’s very slow. They have laundry listed as an Amenity but it does not work and they don’t know when it will be fixed. The only one elevator works. The hotel reeks of smoke and it’s suppose to be a no smoking facility. The maids and maintenance have both expressed how the toilet and rails in my room were broken and had been broken for a while. The foreign clerk had to reset my remote and the manager still charged me for the tv not coming on which seemed to work just fine until my last day being in the hotel my kid 12 year old minor used a restroom across the hall because my 14 year old was taking a shower. The head manager stood in our face and told my son he broke into a room that was clearly left open as they admittedly do all the time. No damage to the door, we had no key. She never apologized and put us out of even after I offered to pay for the extra room as well.

2/10 很差

lanora

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hot mess
It was horrible we stayed 4 days and when I asked about getting my room cleaned on the second day I was told everyone was off so I asked if I could change the linens myself the front desk clerk told me he didn’t know where the clean sheets were I was infuriated 😡😡 NEVER EVER AGAIN ‼️
於 2023 年 12 月住了 3 晚

2/10 很差

Shana E

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bed bugs in my room
於 2023 年 12 月住了 2 晚

2/10 很差

Roseann

不滿：整潔度、職員與服務、設施服務和住宿狀況
Our first room had a red brown fecal looking splat on wall, body fluid stains on floor and couch and TV was broken. We switched rooms that room was no better for the floor and couch thankfully no wall splats, but that TV was missing cord, my spouse had to check the other rooms to find a cord. The gentleman working was polite but not very helpful or limited in the help he could provide and never apologize or offer any compensation. Extremely uncomfortable experience.

2/10 很差

William

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Nasty
It was very nasy
於 2023 年 12 月住了 2 晚

6/10 一般

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Front desk guy very aggressive also banging on door… my previous stays with front desk clerks were great but not with this guy horrible
於 2023 年 12 月住了 1 晚

6/10 一般

Sunwha

於 2023 年 12 月住了 4 晚

2/10 很差

decobi

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
It was a horrible property. I had to be moved 4 times. The door was broken on one of the rooms. The ottoman looked like it was out an hourly hotel. Meaning that it was heavily soiled . I will not be going back to this property.
於 2023 年 12 月住了 4 晚

6/10 一般

leshundra

於 2023 年 12 月住了 1 晚