Holiday Inn Express Hotel & Suites Memphis Southwind by IHG
10/10 Excellent
"Our experience was incredible, from the minute you walk in, you feel welcome. The beds are comfortable, the room is clean and well kept. The breakfast options are varied and they have a cozy sitting room to eat breakfast. Will definitely return in the future!"
"The hotel would make for a lovely experience if they did some maintenance . Everything was worn and in some cases dirty - rugs lounges very soiled . The staff were generally not pleasant only one person, a trainee was pleasant and seemingly happy to be there ."
"The staff was not unpleasant. The property was okay-ish; it needs updating. The conference rooms for the conference we attended were okay-ish. The room was okay-ish. it was relatively clean. Overall, the experience was okay-ish, excluding the parking situation. The charges for parking are egregious. They changed from $25 per day (1 month before our stay) to $32 (2 days before our stay) to $35 all before we checked in. This did not include taxes and a random unspecified service charge that came with it resulting in $40 per day to park with no other options. I failed to mention the frequent smell of marijuana on several of the valet that lingered in the vehicle each time it was brought to us. This odor was also pervasive in different areas of the hotel.
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"This was a wonderful hotel to stay at. It is centrally located to Beale Street and the riverfront. The staff was so friendly and accommodating! The room was wonderful, clean and we had a great river view. I highly recommend this hotel. "
"Bed was comfortable, room was nice and spacious, lovely shower,
Bar was slow with just 1 bartender, chiller in room didnt work and coffee maker was poor. Nice pool, we didnt use food halls. "