Room #1: We were unpacked, set-up & ready for bed. TV didn’t work. Waited for guy to come fix it. I discovered the door to our room didn’t lock. I told the guy that when I was waiting for him to get to me, I had tried the doors on that floor & many opened just by me using the door handle. Room #2: They changed our room, said all was good. Packed up. Moved. Unpacked. The door didn’t lock. Room #3: They changed our room, said all was good. Packed up. Moved. Unpacked. The door didn’t lock. Room #4: They changed our room, said all was good. Packed up. Moved. This time I checked the door instead of trusting them. The door didn’t lock. They moved us over to Fairfield Marriott. All was good there. This process took from 8:15 pm to around 10:00 pm. I came to Memphis for my rheumatology apt. I was in so much pain! Never even once did they ask if we wanted help or push the cart! When they moved us across the parking lot, I refused to move the cart. After a few minutes of staring at each other, the lady finally pushed the cart to Fairfield.
I asked for my room to be comped. She said that was up to the main manager. I asked for a way to contact the corp manager. I was told that she couldn’t give out that info, but she would let them know. This morning I spoke to a different manager there. She said that she heard what happened. She gave me the corp managers phone# & email. I will be contacting them in the next couple of days, but really, they should be contacting me.
