Merces Hotel with Pool

"It was a comfortable room, the staff were helpful and the pool was excellent."

"Our second stay at this property, the personal remembered us from before and they looked after us. There are a lot of people to mention but highlighting some of those fantastic guys who looked after us where Miraz the chef who looked after all our culinary needs, Yogesh, mustafa and srijita looking after us at breakfast. Vijay and all at the pool area looking after us. All the cleaning staff were amazing. Had a great 11days at the property Krishna the manager was attentive to all our needs. Plus all the support staff were great. Will definitely visit again as location is perfect. "

"Beautiful resort with luxurious buildings to roam and relax in. Room was very clean, staff (especially Vijay from the resort centre) were exceptionally attentive. The pool was a good temperature, and there were multiple sections and seating areas. There's even a shopping area within the resort! Multiple restaurants with a different cuisine meant we didn't eat the same meal twice during our 2 day stay!"

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

"Clean room and friendly satff"

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"Booked for 4 people 2 kids 2 adults. When got ro room at 11 pm had to argue to get beds for childeen. They expected all 4 of us to share one bed. This was then again repeated on a second booking"

"Great service "

"We didn't get the room we'd requested and paid for. We were very disappointed with the room we got. Bathrooms and rooms definitely need to be renovated. Over rated as a 5 star hotel. Only positive was the good staff they have. "