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西馬嶺花園度假酒店的評價

4 out of 5
西馬嶺花園度假酒店
Km 9, Jalan Raya Merek, Sidikalang, Merek, North Sumatra

評價

8.6

優異

10 分評分，優異；56 則評價中有 22 則" "
8 分評分，不錯；56 則評價中有 26 則" "
6 分評分，一般；56 則評價中有 7 則" "
4 分評分，欠佳；56 則評價中有 0 則" "
2 分評分，很差；56 則評價中有 1 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.0/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

Lay Cheng

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
friendly staffs and great view
於 2023 年 12 月住了 3 晚

8/10 不錯

TingTing

多人同遊
讚好：整潔度和職員與服務
The resort feels very work in progress. It was a comfortable stay but as a resort in the wild, there were ants and bugs that could get into the room.
於 2023 年 8 月住了 3 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quite cold, big property to check out the place. Number of free in house activities. Nice views around the resort.
於 2020 年 2 月住了 2 晚

10/10 優異

ISMAI (Medan)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome staff and services. The staff take good care of two female travellers and they always look out for us.
於 2019 年 10 月住了 3 晚
Anang 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Kess

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Splendid Taman Simalem Resort
A very relaxing stay in Taman Simalem Resort. The staff were all so friendly, lead by their capable GM Benard. Special thanks to Kaban, Citra and Jessica for their exceptional services, as well as the restaurant staff at Tongqing and Waterfall venues. The resort has nice rooms overseeing the Lake Toba.
於 2019 年 12 月住了 4 晚
Anang 於 2020年1月6日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Ricky

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great escapade and affordable
the scenery is jaw dropping. The estate is big covering 1 hill i guess. But the drawback is you need car to travel from one end to another. Amenities are plenty to choose and keep you busy for few days stay.
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room has good view for sunrise. Food selection not as much, but generally it’s delicious. The resort has tons of activities to do. Good for family and couple!
於 2019 年 10 月住了 1 晚
Anang 於 2019年10月30日的回應
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like how this place is so in tuned with nature. Staff were so polite and everything seems perfect. Tree planting shows how this place respect nature so much. Would be good if they have a butteefly garden to complete the feeling of the place
於 2019 年 10 月住了 1 晚
Anang 於 2019年10月30日的回應
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Although the weather is nice but is better to install air conditioner in every room
於 2019 年 9 月住了 1 晚
Anang 於 2019年10月30日的回應
Dear Guest Thank you for staying and writing to us. We appreciate your feedback!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
A most amazing place to stay. Combining sustainability with
於 2019 年 6 月住了 4 晚
Gusti Anang 於 2019年7月10日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Jean-Claude

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A must-stay
Wonderful place with so many activities included. Differents type of rooms, staff very welcoming, good good. It's really worth it!
於 2019 年 7 月住了 1 晚
Gusti Anang 於 2019年7月10日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
Kamar tidak ada toilet dalam
Kamar ini tidak memiliki toilet di dalam tapi tidak ada deskripsinya. Saya mengajak ke 2 orang tua saya yg berumur 80 tahun dan malam mereka sering hrs ke toilet. Waktu mau upgrade ternyata mereka tidak mempunyai kamar 4 orang dengan toilet di dalam. Saya terpaksa menghabiskan 3 jura rupiah untuk sewa 1 kamar yang ada toilet dan dikenakan harga walk in yang mahal lagi.
於 2019 年 7 月住了 1 晚
Anang 於 2019年7月29日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Sovelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An unassuming experience
We wanted to visit Lake Toba and decided to Taman Simalem Resort (TSR) after reading much about the activities catered by the Resort. Was impressed with the homely service provided by the staff in TSR, it feels like another trip to Club Med. We decided to stay at Tongging Point Lodge as they have room for 4 twins which is convenient for me to gather my 2 teens to get moving for activities. We have great experience with the lady (forgot her name) who brought us through the coffee processing and roasting process. Definitely very enriching for city dwellers like us. The jungle treking was absolute a good workout and a refreshing one at the Twins waterfalls. We were highly encouraged those who visits TSR to go One Tree Hill for the breathtaking view though Tongging Point does have great view as well. The key highlight is the foods served in TSR, they were mainly organic vegetables and fruits. Last but least, we sincerely wanted to say a great thank you to all the staff in TSR despite there is imperfection.
於 2019 年 6 月住了 2 晚
Mr. Bernard Tay (Director of Operations) 於 2019年6月20日的回應
Dear Mr/Ms. Sovelle, Mejuah - juah Warmest Greeting Form Taman Simalem resort Thank you for taking the time to review us. We are happy to know that you and your family had a satisfying experience with us and are grateful for your kind words. Your feedback will be shared with our staff and will serve as encouragement to keep on improving our service and standards. Thank you and have a nice day

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Should have some water activities and more interaction from hotel mgt
於 2019 年 6 月住了 3 晚
Anang 於 2019年6月17日的回應
Thanks for staying with us. we appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service is great, buffet adequate, but ala cart is good. I enjoyed the mie goreng, goreng pisang and coffee.
於 2019 年 5 月住了 1 晚
Anang 於 2019年5月25日的回應
Thanks for staying with us. we appreciate your feedback!

8/10 不錯

koji

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ファミリーに最適！
大自然の中の大規模な施設。 ロッジは清潔で、シャワー良し、ベッド良しで快適に過ごせた。 アクティビティはファミリー向け。 もう少し大自然のアクティビティ、例えば火山の見学ツアーとかあれば幅は拡がると思った。
於 2019 年 4 月住了 3 晚
Anang 於 2019年6月13日的回應
Thanks for staying with us. we appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A place with great nature and great services. jungle treking and the agro farm tour is a must try!
於 2019 年 4 月住了 2 晚
Anang 於 2019年5月25日的回應
Thanks for staying with us. we appreciate your feedback!

6/10 一般

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
view is fantastic. Selection of food is limited. Not suitable for gastronomic tourism
於 2019 年 4 月住了 3 晚
Anang 於 2019年5月25日的回應
Thanks for staying with us. we appreciate your feedback!

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice sunrise view of lake toba, staffs are friendly, and tons of activities in the resort. However, have to use public shared toilet for 4 persons room and don’t have aircond.
於 2019 年 3 月住了 1 晚
Gusti Anang 於 2019年4月20日的回應
Thank you for taking the time to review us. We are glad you had positive experience during your stay with us. For your information we have other room categories (hotel superior/ deluxe/ premier/suite and villa) that offer ensuite bathroom. Perhaps you can try one of these rooms during your next visit with us. We hope to welcome you again to our resort.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Most beautiful spot at Lake Toba
Really beautiful place to stay.... give yourself at least 2 nights so that you can really explore the hotel and it surroundings...
於 2019 年 2 月住了 1 晚
Gusti Anang 於 2019年4月20日的回應
Thank you for choosing us for your destination and good reviews. We are looking forward your visit.

8/10 不錯

S.AKMA (kuala lumpur, my)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The view is really beautiful and for the future guests do not underestimate the weather, it's really cold and windy, make sure you bring long sleeves, sweater, socks etc.The staffs are friendly and helpful. We paid 2.4 juta rupiah per night but there was no toiletries provided, only soap and shampoo in the bathroom but they didn't refill it, plus the outside toilet was so dirty and smelly in the morning and at night.There is no tv in the room and wifi is not working, every time you logged in, u must call the receptionist to get new wifi password which is so troublesome. It's very expensive for the basic room which is no tv, wifi problem, toilet outside (smelly and dirty). no toiletries provided,no iron. Just bear in mind, it's expensive because of the view with a really basic room.
於 2018 年 12 月住了 2 晚
Mr. Bernard Tay (Director of Operations) 於 2019年1月11日的回應
Dear Mr/Ms S. Akma, We are sorry to hear about your unpleasant experiences. You have booked our Lodge room which is a dormitory style accommodation for 4 people in a room. We do offer other normal hotel rooms with attached bathroom and amenities as well as villa units. Nevertheless, we acknowledge the shortfall in our lodge housekeeping. The staff in charge has been counselled to be more vigilant and fast in replenishing the communal toilet supplies. As for our IT infrastructure, we are limited due to our hilly terrain and lack of choice of service provider but will continue to find means to improve. Once again, thank you for your kind review. We will strive to do better.

8/10 不錯

Muhammad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A should go place!
It was an amazing stay. The sun rise....the view. I definitely will come back here and would recommend friends and family to put it as their to go place. However, your staff are not really helpful when i ask for information regarding my transport back to medan as i was told by the driver that i only booked a one way trip. Your staff told me that i have to wait and see whether they have a driver on that day. Which is too late, what if there is no transport? In the end i have to do everything on my own. From going online booking and confirming my trip back. Staff during breakfast and dinner lacks the initiative to top up foods and drink before it runs out. Which would result in a long queue and too long of a waiting time. Apart from this eveyone there have been friendly and helps out in everyway. Thank you so much for your hospitality!
於 2018 年 12 月住了 3 晚
Mr. Bernard Tay 於 2018年12月29日的回應
Dear Mr Muhammad, Thank you for taking the time to review us. It is heartening to see that you enjoyed your overall stay with us despite a few hiccups. Due to peak period, we definitely experienced a few of crunch moments. We sincerely apologize for these shortcomings. As for transport, our transport partner provider does not stand by a fleet at the resort. Most of our guests do arrange both way transfers to confirm availability in advance. Once again, your feedback is important to us and we will continue to improve our service. Look forward to your next visit to us. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 不錯

Rosneh

讚好：整潔度、職員與服務和客房舒適度
Staff are very helpful and efficient. Need to improve on the hotel restaurant menu and food since the resort is very big and far , won't be a le ri find food outside
於 2018 年 12 月住了 2 晚
Mr. Bernard Tay 於 2018年12月20日的回應
Dear Ms Rosneh, Thank you for taking the time to review us. We shall certainly work on improving our food menu. At this point in time, due to large base of domestic travellers, our menu still caters mostly towards local taste. We shall definitely work towards some menu revamp to cater to growing international travellers' taste bud. We thank you for your kind feedback and hope to be given the opportunity to be of service to you again. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and pleasant stay . Hotel supervisor Mr Kamar done a well job .. the only thing is I request for simple decoration for room , the management just ignore . This is the first hotel that i request for simple decoration for celebration that just ingnore my concern.. some more ask me to take anniversary package.. And i request for double bed, they give me a tripe bed which I doesn’t request , say that the extra bed if I use would be additional charges. Pls listen to customer concern, don’t be so money minded.
於 2018 年 12 月住了 1 晚
Mr. Bernard Tay 於 2019年1月8日的回應
Dear Ma'am, Thank you for taking the time to review your stay with us. We are glad to note you had an overall positive experience with us. We are sorry for the responses you received on your room decoration and extra bed in your room. Due to words limitation on responses imposed by Expedia, we would write to you directly to explain on these matters. Best Regards Bernard Tay Director of Operations

10/10 優異

真實旅客

於 2018 年 12 月住了 1 晚
Mr. Bernard Tay 於 2018年12月29日的回應
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

10/10 優異

真實旅客

於 2018 年 12 月住了 1 晚
Mr. Bernard Tay 於 2018年12月29日的回應
Thank you for your kind review. We are glad that you are satisfied with your stay with us. Your review/ feedback encourage us to strive to do better for our guests. Yours Sincerely Bernard Tay Director of Operations Taman Simalem resort

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to be near to nature especially in the morning having breakfast. Nice cool air and beautiful scenery couple with sincere services and honesty from the staffs working at T. Simalem resort
於 2018 年 11 月住了 4 晚

8/10 不錯

Asri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Aman. Damai. Nyaman
於 2018 年 11 月住了 1 晚

10/10 優異

HongDe (Singapore, Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This resort is not just only clean and beautiful, the staff working there were one of a kind that I have never seen anywhere else. Jesika (Guest Relation Officer) of the resort was super helpful and kind during our trip there. She had taken care of all our needs even went above our expectation! Kudos! Without her help my wedding proposal wouldn't be so successful! I can only describe this place as heaven on earth. The only downside of this trip was that there are some part of the resort that are under construction hence there's a little noise disturbance once in a while but once again Jesika managed to help us minimize it by shifting us to a room that are much further to the construction. Once again, thank you Taman Simalem Resort Team for making my stay there unforgettable!
於 2018 年 11 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 3 晚

8/10 不錯

Polina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Toller Ausblick
Das Hotel verfügt über einen wunderbaren Blick auf Tobasee und bietet viele Aktivitäten vor Ort (vor allem für Familien geeignet). Allerdings wird es VIEL gebaut, von einem einsamen Rückzug kann nicht die Rede sein. Für indonesische Verhältnisse ist das Hotel auch recht teuer (eine Nacht kostet 3-4 mal so viel wie ein vergleichbares Resort auf Samosir). Das Personal ist sehr freundlich und liebenswert, aber nicht besorders erfahren.
於 2018 年 11 月住了 1 晚

8/10 不錯

真實旅客

不滿：住宿狀況
於 2018 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good resort to chill out and relax with variety of activities.
於 2018 年 9 月住了 2 晚

10/10 優異

Da Yao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 優異

Dian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

8/10 不錯

Bebin (Jakarta)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spectacular view of Toba lake from this hotel
Nice and polite staff, clean room, we get spectacular view, amazing experience...
於 2018 年 8 月住了 1 晚

10/10 優異

Ruslina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice view of Lake Toba ..comfort and clean, lot of fun outdoor activities
於 2018 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pay for view but it's worth it!
We initially booked 2 nights for Waterfall Lodge Hotel - Superior. When we arrived and check-in, we found out that it was actually quite inconvenient to travel around Taman Simalem for activities (e.g: sunrise at amphitheatre or yoga). You need at least 30-45mins to get around by foot or 10-15mins by buggy. So, the front desk staff was very kind to recommend us to upgrade our room at Tongging Point. Thankfully, there were rooms for us. We decided to stay 1 night at Tongging Point Deluxe (with view of Lake Toba) and 1 night at Superior (garden view). The view was one of breath-taking beauty and the air was so fresh. We watched the sunset just outside our room and even spotted a rainbow! There was no air conditioning in the room as the hotel is situated on the mountains but it can be quite stuffy on a sunny day. We were pleasantly surprised to have different dinner menu for 2 nights. First night was BBQ selection and second night was steamboat. Sumptuous breakfast was mostly organic. There were many complimentary (free of charge) activities organized by the hotel. The staff were very friendly and called for buggy pick-up every time they see their guests at the lobby. Overall, we enjoyed our stay very much but please bear in mind this hotel is about 4-5hrs drive (subjected to traffic conditions) from Medan Airport.
於 2018 年 7 月住了 2 晚

8/10 不錯

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stunning location, great hotel
The resort is set on the edge of Lake Toba with stunning views of the lake and surrounding area. The hotel staff were exceptional, probably the best I have ever experienced and in particular Jesika and Kaban. They could not do more for us and we’re always checking we were ok. The only negatives to our stay were: 1. The resort had not fully opened and a number of the activities (including the golf and yoga) were not available, which we were unaware of when we booked the hotel. 2. There is a very limited selection of food across the resort particularly for a vegetarian. The staff did do all they could to try and provide meals to suit, however I do feel that this could be improved.
於 2018 年 6 月住了 2 晚

8/10 不錯

Kit Meng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice
We enjoyed our stay. The room was clean and the bed comfortable. With a bit of patience, there was adequate hot water which is very important as it is cool in this hill resort. The staff were friendly and accommodating and most of all, we were treated to excellent views of Lake Toba. It was the correct choice for us.
於 2018 年 5 月住了 4 晚

8/10 不錯

Rachel (Singapore)

讚好：整潔度和職員與服務
不滿：住宿狀況
Nice hotel surrounded by mountain and hills...
Staffs are friendly, especially theri GRO...activities are very attractive. weather is superb...food is good, and nearby Toba lake, there is fantastic Kelong Seafood
於 2018 年 5 月住了 1 晚

10/10 優異

Janice (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Resort with an awesome view of Lake Toba!
Check in was smooth & fast. Staffs were friendly and helpful. The rooms were rather spacious and very clean. Definitely request for a lake view room! Nightly rates included dinner as well, which was a pleasant surprise! The views from the dining areas were amazing! Location is slightly further from the other attractions but the great views made up for it. Would have gone for the activities (jungle trek etc.) if we had more time! Will definitely be back again!
於 2018 年 5 月住了 3 晚

8/10 不錯

H. Sun (Berlin)

讚好：整潔度、職員與服務和客房舒適度
Very good hotel with very nice view
Who we are: One group of two persons staying for one night Positive: + Friendly staff + Free accommodation within the resort + Very nice view and relaxing + Nice breakfast buffet + Room is very clean and very well equipped + Different kind of activities with guide service, some are free of charge Negative: - Bed with king size is only 1,8m for the long side, so that it will be problem for tall people - Breakfast buffet does not have vegetarian dishes, so we had to order separately
於 2018 年 3 月住了 1 晚

8/10 不錯

KAZUSHI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

J (kL)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Oversized and unfinished
The view to Lake Toba, preserved forest & climate is very nice. The hotel room and meals are very nice too. But the whole development is way too big that you see unfinished projects everywhere and the current facility needs a bit more tender loving care.
於 2018 年 4 月住了 1 晚

6/10 一般

Law

讚好：整潔度和職員與服務

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really exciting and awesome view. The hotel is excellent and the staffs are very friendly. The hotel need to improve on food.
於 2017 年 12 月住了 1 晚

10/10 優異

TOH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice place for refreshing with couple but not with family or friends because one room is only for two persons with expensive rate but it is suitable for honeymoon with nice view of mountain n also lake toba. the room is very nice clean n comfort.
於 2017 年 12 月住了 1 晚

8/10 不錯

Joanna

讚好：整潔度、職員與服務和客房舒適度
Big Compound. Breathtaking Views.
Excellent views. But expensive hotel food.
於 2017 年 10 月住了 1 晚