6/10 一般
Alina
与家人及幼儿出行
2026 年 1 月 6 日
满意：清洁度、服务设施、住宿条件和设施
My Detailed Review of Tru by Hilton
Our recent stay at Tru by Hilton was a mixed experience, and I want to share it in detail so management and future guests understand what to expect. The hotel itself is nice, and the rooms were actually great — clean, comfortable, and perfect for getting a good night’s sleep. On the room side, I have no complaints at all.
However, the breakfast experience was disappointing and honestly surprising for a Hilton-branded property. When we went down for breakfast, there was no bread, no bagels, and most of the cereals were completely out. It wasn’t just one or two items missing it felt like the entire breakfast setup was halfway empty.
My wife asked a couple of simple questions about the missing items, and instead of giving a respectful explanation, the workers laughed like we were supposed to already know that the delivery truck didn’t come. That kind of reaction felt unprofessional and unnecessary. Guests shouldn’t be made to feel uncomfortable or embarrassed for asking basic questions, especially when breakfast is advertised as part of the stay.
I understand that sometimes supplies run out or deliveries get delayed — that happens. But the way the staff handled it made the situation worse. A polite explanation would have been enough. Instead, we were met with attitude and laughter, which is not what you expect from a hotel known for hospitality.
Overall, the rooms were excellent, clean, and comfortable, but the breakfast service and sta
Alina
2026 年 1 月入住 1 晚
