「The only thing positive I can say was that the people working at the front desk were kind. My room smelled strongly of smoke (in a supposedly non-smoking hotel), and they didn’t have another room available to move me to. Their solution was to spray the room with floral sanitizer spray, and not refund me. They said they couldn’t refund me because I booked through Expedia and not through them directly. Also, the room was freezing (even after turning the air off), the shower head was not working...
「The only thing positive I can say was that the people working at the front desk were kind. My room smelled strongly of smoke (in a supposedly non-smoking hotel), and they didn’t have another room available to move me to. Their solution was to spray the room with floral sanitizer spray, and not refund me. They said they couldn’t refund me because I booked through Expedia and not through them directly. Also, the room was freezing (even after turning the air off), the shower head was not working...
Katelyn