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南灘集團卡塔利娜酒店與海灘俱樂部的評價

3.5 out of 5
南灘集團卡塔利娜酒店與海灘俱樂部
1732 Collins Ave, Miami Beach, FL

評價

6.0
10 分評分，優異；1211 則評價中有 319 則" "
8 分評分，不錯；1211 則評價中有 175 則" "
6 分評分，一般；1211 則評價中有 191 則" "
4 分評分，欠佳；1211 則評價中有 164 則" "
2 分評分，很差；1211 則評價中有 362 則" "

5.8/10 

整潔度

6.6/10 

職員與服務

5.8/10 

設施服務

5.8/10 

住宿狀況

6.2/10 

環保程度

評價

10/10 優異

linett

讚好：整潔度、職員與服務和住宿狀況
Check in was breeze staff was very welcoming.
於 2024 年 4 月住了 3 晚

6/10 一般

jakeline

讚好：整潔度、設施服務和住宿狀況
Check in was slow, no sense of urgency.
於 2024 年 4 月住了 1 晚

2/10 很差

Yamileth

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room had roaches, there was no water in the shower and the sheets were dirty! Horrible place to stay!
於 2024 年 4 月住了 3 晚

10/10 優異

Deborah

家人同遊
讚好：整潔度和設施服務
Always stay at Catalina when we go to Miami awesome people & staff and environment is awesome
於 2024 年 4 月住了 3 晚

10/10 優異

mayank

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 4 晚

4/10 欠佳

Maria

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Selma

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 4 月住了 2 晚

2/10 很差

Yung Jefe

家人同遊, 多人同遊
不滿：職員與服務
Terrible stay
於 2024 年 4 月住了 3 晚

2/10 很差

Tiffany

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I had no water , my sister room was dirty with bedsheets and they had to come to my room . The manager never showed his/her face and did not do anything about the situation
於 2024 年 4 月住了 2 晚

8/10 不錯

Etoya

伴侶同遊
讚好：整潔度、職員與服務和設施服務
This was the perfect spot for a getaway for the weekend. Located in the heart of the night life. Multiple restaurants right below. Which I recommend. One a small issue...no wash cloths or multiple towels in the room if needed. 9/10
於 2024 年 4 月住了 1 晚

2/10 很差

Darlene

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was the dirtiest hotel I could’ve ever stayed. The bathroom mirror had molds and the shower head. The comforter looked dirty. The staff members never answered their phones and the tv could not connect to my iPad. The soap smell like it has mold as well.
於 2024 年 4 月住了 2 晚

8/10 不錯

Lelde

讚好：職員與服務
於 2024 年 4 月住了 2 晚

10/10 優異

Karen

家人同遊
Everything was amazing good food clean room staff was very nice and the gm gave me a bottle of champagne for my birthday very nice man❤️I really enjoyed my birthday
於 2024 年 4 月住了 3 晚

10/10 優異

Gopar

讚好：整潔度、職員與服務和住宿狀況
It was good , clean and staff was friendly
於 2024 年 4 月住了 1 晚

2/10 很差

kathleen

不滿：整潔度、職員與服務和住宿狀況
Terrible hospitality and cleanliness.
於 2024 年 4 月住了 1 晚
TM, Guest Relations 於 2024年4月25日的回應
We are disappointed to learn that you did not have a better stay, Kathleen. Please consider us again where we can make it a 5/5.

4/10 欠佳

domingo

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
it was at a convenient area
於 2024 年 4 月住了 4 晚
TM, Guest Relations 於 2024年4月25日的回應
Hi Domingo, thank you for your review. We are in the best location just minutes to the beach, restaurants, shops, and attractions. We hope you will consider us again.

4/10 欠佳

Dian

家人同遊
不滿：整潔度、職員與服務和住宿狀況
I was not given any towels and they did not come to lean my room until I requested it also food over priced I had to walk through the restaurant to go get towels which was embarrassing but that was the only way I was going to get them was that I had to pick them up my self . Won’t stay there again
於 2024 年 4 月住了 3 晚
TM, Guest Relations 於 2024年4月25日的回應
Hello Dian, we offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. Thank you for your review.

10/10 優異

Manuel

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Bonito grupo de hoteles, muy cerca de la playa, en general muy céntrico y seguro. La limpieza es buena pero tienes que solicitarla. El personal amable y eficaz.
於 2024 年 4 月住了 6 晚
TM, Guest Relations 於 2024年4月25日的回應
Hi Manuel! We're happy to know that you had a great experience. It would be our pleasure to host you again when you are back in Miami Beach.

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Maria

讚好：整潔度
於 2024 年 4 月住了 2 晚
TM, Guest Relations 於 2024年4月25日的回應
Thank you for an amazing rating, Maria! Please come back and join us again soon.

4/10 欠佳

scott anthony

伴侶同遊
讚好：住宿狀況
不滿：整潔度
於 2024 年 4 月住了 2 晚
TM, Guest Relations 於 2024年4月25日的回應
We’re disappointed you did not have an enjoyable stay, Scott Anthony. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

6/10 一般

Dina

親子同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Hotel doesnt have parking, mandatory valet parking for $43 each day. The property is near everything in Miami Beach, but it is not clean, (i found a used tampon in the bathroom and it was definitely not mine) the hotel doesnt have coffee or microwave, so its a "you get what you pay for" kind of hotel.
於 2024 年 4 月住了 1 晚
TM, Guest Relations 於 2024年4月25日的回應
Hello Dina, thank you for your review. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, but valet service is offered as an optional amenity through a third party. Our rooms are cleaned prior to each guests arrival, so our housekeeping staff would not confirm a room in that condition. We appreciate your feedback.

4/10 欠佳

Alberto

伴侶同遊
Bad service and no hot water shower
於 2024 年 4 月住了 1 晚
TM, Guest Relations 於 2024年4月25日的回應
Hello Alberto, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Our apologies for any inconvenience. We appreciate your review.

2/10 很差

Dwayne

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Horrible
於 2024 年 4 月住了 2 晚

10/10 優異

Alejo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only thing I don’t like ? The property should advise in the app about the deposit they ask when you check in . In was not ready for . That’s all . Everything else super cool please
於 2024 年 4 月住了 1 晚

2/10 很差

Tiffany

家人同遊
讚好：整潔度
不滿：職員與服務
I would’ve gave this hotel a 5 stars until an incident happened and seem like no one wanted to help me with the situation a pair of my brothers Versace slipper was stolen from the room and when I bring to the staff attention no one seem to understand and they start talking other languages no apologies was issue or try to replay the video to see who came out the room with my brother slippers it was a gift and it seem like no care……
於 2024 年 4 月住了 6 晚

2/10 很差

Mayara

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

2/10 很差

Carlos

不滿：整潔度、職員與服務、設施服務和住宿狀況
Pésimo servicio y los empleados prepotentes y te atienden con un mal modo si me preguntan si me quiero volver a quedar en ese hotel la respuesta es no
於 2024 年 4 月住了 6 晚

2/10 很差

Vivek

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Denis (Los Angeles)

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The hotel was ok the service at the restaurant very good honestly but the valet parking was completely horrible those guys scratched the car I have in the hotel was rental so I need to pay for that I told the person who brought me the car about it and hi told me to don’t worry about the car rental company is not gonna notice hi give me his manager number if the company chat my for something but honestly I will never come back to the hotel just because the valets parking those guys are really horrible
於 2024 年 4 月住了 4 晚

2/10 很差

Robin

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
First room had gnats and lots of moisture second moisture and mildew smell old carpet in hall Man was mopping with a towel. Floor in room need S to be cleaned with a real mop.
於 2024 年 4 月住了 2 晚

6/10 一般

Noemi (Grand Prairie)

La ubicación muy buena
於 2024 年 4 月住了 3 晚

8/10 不錯

Domingo Olivares

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Buena ubicación pero mala atención del personal, falta limpieza. Para el precio es caro pero la ubicación y la movilidad del transporte lo compensa.
於 2024 年 4 月住了 3 晚

10/10 優異

Conor

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only problem with my stay was the card reader for the door kept acting up and lack of parking. Besides those issues, the hotel was in a great location walk for the conference I was down here for.
於 2024 年 4 月住了 2 晚

6/10 一般

Ramona

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The location was nice. Parking to check in was awful. The room smelled so bad I stayed out more than in the room and it wasn't because of the entertainment. I was visiting for a funeral.However valet guy and front desk staff were great. Property needs to drop rates or educate the cleaning staff. I think I deserve a partial refund.
於 2024 年 4 月住了 1 晚

10/10 優異

elizabeth

讚好：整潔度
於 2024 年 4 月住了 3 晚

10/10 優異

STEPHANIE

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Mazal (orlando)

於 2024 年 3 月住了 3 晚

6/10 一般

Massimiliano

讚好：整潔度和職員與服務
We needed to wait the payment to be processed
於 2024 年 4 月住了 1 晚

8/10 不錯

Tara R

讚好：整潔度和職員與服務
This property was in a convenient location on Collins Street. The hotel is a bit understaffed but if you don’t mind getting your own towels it’s just fine. Beware of a lengthy check in process though. The rooms all get cleaned at once and it creates a back up once 3 pm comes around. This wait tends to take an hour to an hour half.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Jorge

伴侶同遊
不滿：整潔度和住宿狀況
Valet parking at 43 usd per night. There was outside lights that comes to my room all night.
於 2024 年 4 月住了 1 晚

2/10 很差

marieta

讚好：住宿狀況
不滿：整潔度
Room did not smell good my room and other unit had bees and the bed gave me a rash on my skin sheets very hard.
於 2024 年 4 月住了 1 晚

6/10 一般

William Henry

伴侶同遊
不滿：設施服務
The valet attendent was very very rude for no reason. I've been in the hotel field for almost 25 years and have never been treated in that way. I stay at your hotel every time i come to Miami and i normally talk about the hotel to people come to visit Miami for the first time. Have your valet staff treat customers better
於 2024 年 4 月住了 2 晚

8/10 不錯

Ferdinand

讚好：整潔度、職員與服務和住宿狀況
Nice Hotel, good area!
於 2024 年 3 月住了 2 晚

8/10 不錯

Fred (Moose Factory)

讚好：整潔度和設施服務
Easy accessible to eats n drinks. Close by to Lincoln Mall n Espanola Way
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location. The hotel was great. Very much enjoyed the stay. Would definitely stay here again.
於 2024 年 3 月住了 3 晚

10/10 優異

Maria s

讚好：整潔度、職員與服務、設施服務和住宿狀況
Is nice room clean freedly. People's
於 2024 年 3 月住了 2 晚

6/10 一般

Gabriel

伴侶同遊
不滿：職員與服務和設施服務
Cheap hotel with renovations, they treat customers as numbers instead of guests. Was an ok place to sleep but there was a lot of things to improve.
於 2024 年 3 月住了 2 晚

6/10 一般

Tyler (Malvern)

家人同遊, 伴侶同遊
不滿：職員與服務和住宿狀況
The people in rooms besides were loud. Not on property. But the room was not as insulated, so made it loud. It was nice though. Would I stay again, Yes!
於 2024 年 3 月住了 1 晚
TM, Guest Relations 於 2024年3月27日的回應
Hi Tyler, thank you for your review. We have Spring Break during this time of year, so its a bit louder than usual. We are happy to know that you would stay with us gain and we look forward to it!

8/10 不錯

Adrián

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had a comfortable stay. The staff is kind specially Mariela at the front desk. I’d like to mention that the hotel doesn’t have luggage storage as an inconvenient.
於 2024 年 3 月住了 2 晚
TM, Guest Relations 於 2024年3月28日的回應
Hi Adrian, we are happy that our staff provided such attentive service to make your stay comfortable! Unfortunately, luggage storage is not available due to liability and safety concerns. Our apologies for any inconvenience. We appreciate your review and hope you will consider us again soon.