鳥瞰角度

好運之家套房酒店的評價

4 out of 5
好運之家套房酒店
185 SE 14th Ter, Miami, FL

評價

8.8

優異

10 分評分,優異;1001 則評價中有 667 則" "
8 分評分,不錯;1001 則評價中有 186 則" "
6 分評分,一般;1001 則評價中有 64 則" "
4 分評分,欠佳;1001 則評價中有 46 則" "
2 分評分,很差;1001 則評價中有 38 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Xianmin

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent!
於 2024 年 3 月住了 4 晚
Julia F. 於 2024年3月15日的回應
Thank you, Xianmin! We are very grateful for your kind comments and cannot wait to welcome you back!

10/10 優異

jim

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel.
於 2023 年 4 月住了 1 晚
Hotel Manager 於 2023年4月12日的回應
Thank you for your 5-star review, Jim! We look forward to welcoming you back soon.

10/10 優異

Han

家人同遊
讚好:職員與服務和設施服務
everyone is so nice,good location
Hotel Manager 於 2022年12月28日的回應
Thank you for your recent review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 不錯

Rachael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very quiet and safe area of Miami. Very close to metromover and trolley stops. The apartment was very spacious with tv in the lounge and bedroom. All cooking facilities if needed. Shame the balcony didn’t get any sun.
於 2024 年 4 月住了 8 晚
Julia F. 於 2024年4月28日的回應
Thank you for your review! We're delighted to hear that you enjoyed our quiet and safe location in Miami, as well as the convenience of being near the metromover and trolley stops. We're glad you found the apartment spacious and well-equipped for your needs. We hope to welcome you back soon for another enjoyable stay!

8/10 不錯

George

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Washer didnt work. Tv in the room had no connection
於 2024 年 4 月住了 2 晚
Stephany J. 於 2024年4月26日的回應
Dear George, We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short in ensuring that everything was in perfect working order for you. Please accept our sincerest apologies for the issues with the washer and the TV connection. We're actively addressing these concerns to ensure they're resolved promptly for future guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If your travels bring you back to our area, we'd be grateful for the opportunity to make it up to you and provide you with the exceptional experience you deserve.

10/10 優異

johnel

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
amazing
於 2024 年 4 月住了 1 晚
Stephany J. 於 2024年4月22日的回應
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

10/10 優異

johnel

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
amazing
於 2024 年 4 月住了 1 晚
Stephany J. 於 2024年4月22日的回應
Dear Johnel, we're delighted to hear that you had a positive experience during your stay with us! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the future.

8/10 不錯

CAROLYN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was great. The entrace was grand and beautiful. The room was clean. Bathroom a little outdated with no washclothes. Just personal preference but washrags should be kept on sight for those that request them. Thanks for a nice stay.. 👍
於 2024 年 4 月住了 1 晚
Julia F. 於 2024年4月21日的回應
Thank you for your kind review! We're thrilled to hear that you enjoyed our attentive staff and the grand entrance of our hotel. We appreciate your feedback regarding the cleanliness of your room and apologize for any inconvenience caused by the outdated bathroom and lack of washcloths. Your suggestion about keeping washcloths on hand for guests who request them is duly noted and will be considered for future improvements. We're glad you had a pleasant stay overall and hope to welcome you back soon!

8/10 不錯

Lisa

讚好:整潔度、職員與服務和住宿狀況
Great location. Clean and spacious.
於 2024 年 3 月住了 3 晚
Julia F. 於 2024年4月21日的回應
Thank you for your positive feedback! We're thrilled to hear you enjoyed our hotel's prime location and appreciated the cleanliness and spaciousness of your accommodations. We hope to welcome you back again soon for another fantastic stay!

10/10 優異

carol

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
When we arrived we received an upgraded suite, it was a beautiful surprise! Thank you
於 2024 年 4 月住了 4 晚
Julia F. 於 2024年4月17日的回應
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that the upgraded suite added an extra touch of delight to your experience. We strive to make every guest feel special, and we're glad we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 優異

Roberto (Manassas park)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Proximity to places
於 2024 年 4 月住了 1 晚
Stephany J. 於 2024年4月16日的回應
Dear Roberto, We greatly appreciate your positive feedback. We are happy to know you found our convenient Brickell location to your liking. Thank you for choosing us to host your stay in Miami. We can't wait to welcome you back in the near future!

8/10 不錯

Mayra

於 2024 年 4 月住了 1 晚
Julia F. 於 2024年4月17日的回應
Thank you for choosing to stay with us and for taking the time to share your experience! We hope to welcome you back again soon for another memorable stay!

4/10 欠佳

Joann

伴侶同遊
讚好:職員與服務和設施服務
不滿:整潔度
The room I stayed in the carpet in the bedroom smelled like mildew other than that the Room was ok
於 2024 年 4 月住了 1 晚
Stephany J. 於 2024年4月18日的回應
Dear Joann, I'm sorry to hear about the issue you experienced with the mildew smell in the bedroom carpet. We understand how important it is to provide a comfortable and pleasant stay for our guests, and we apologize for falling short of your expectations in this regard. We appreciate your feedback and will address this matter promptly to ensure that it doesn't happen again in the future. If you decide to stay with us again, we'll do our best to make sure your experience is much improved. Thank you for bringing this to our attention. Regards,

10/10 優異

Claudia

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Love staying at Fortune House because I prefer more room than the typical hotel. Only thing I would change is the pool area. Too small and not enough chairs for the guests staying there. Also, the bartender seemed fairly new to the job and didn’t know how to mix drinks
於 2024 年 4 月住了 4 晚
Stephany J. 於 2024年4月15日的回應
Dear Claudia, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that our spacious accommodations met your preferences perfectly. Your feedback about the pool area and the bartender is greatly appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We apologize for any inconvenience caused and will work diligently to address these areas to ensure that all aspects of your next stay are nothing short of exceptional. We look forward to welcoming you back soon for another wonderful stay!

8/10 不錯

Arielle

家人同遊
讚好:住宿狀況
Nice place. Very quiet, nice pool and gym area. Within walking distance of Brickell Centre
於 2024 年 4 月住了 3 晚
Julia F. 於 2024年4月9日的回應
Thank you for your great review, Arielle! We are very happy to hear that you enjoyed your stay with us. We cannot wait to welcome you back!

10/10 優異

Matthew

於 2024 年 3 月住了 4 晚
Julia F. 於 2024年4月28日的回應
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon for another fantastic experience!

8/10 不錯

Orlando (Mayaguez)

多人同遊
Buena ubicación
於 2024 年 4 月住了 1 晚
Stephany J. 於 2024年4月8日的回應
Gracias por su maravillosa reseña, Orlando! Nos alegra mucho saber que disfruto de nuestra excelente ubicación. ¡Esperamos tenerlo de nuevo pronto para otra estancia excepcional!

10/10 優異

Louis

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the fact that I was in an appartement.
於 2024 年 4 月住了 1 晚
Julia F. 於 2024年4月6日的回應
Thank you for your great review, Louis! We are very happy to hear that you enjoyed our apartment-style suites. We hope to see you again soon!

2/10 很差

Matt

於 2024 年 1 月住了 2 晚
Julia F. 於 2024年4月5日的回應
Thank you for taking the time to leave a review. We value all feedback and apologize for falling short of your expectations. If you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We're committed to continuously improving our services for our guests' satisfaction.

10/10 優異

Lucia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Julissa - Hotel Manager 於 2024年4月23日的回應
Thank you for your 5 out of 5 review! We strive to provide exceptional service and comfort to all our guests, and we're delighted that we met your expectations. We hope to welcome you back again soon!

8/10 不錯

Syed Saad

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a solid building in an amazing location. The staff is super nice and helpful.
於 2024 年 3 月住了 5 晚
Julia F. 於 2024年4月2日的回應
Thank you for your amazing review, Syed Saad! We are very appreciative of your kind comments. We hope to see you again soon!

10/10 優異

Farid

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Julia F. 於 2024年4月2日的回應
Thank you so much for taking the time to share your experience with us! If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 不錯

Rita

伴侶同遊
讚好:職員與服務
The bathroom needs an update.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月1日的回應
Thank you for your valuable feedback, Rita. We appreciate you taking the time to share your thoughts with us. Rest assured, we take all guest feedback seriously and are continuously striving to improve our facilities. We'll definitely take your comments into consideration as we plan future updates to ensure that we meet and exceed our guests' expectations. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future.

10/10 優異

Sian

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really spacious, luxury 2 bedroom suite. Has an amazing view over the water and good location.
於 2024 年 3 月住了 1 晚
Stephany J. 於 2024年4月1日的回應
Thank you so much for taking the time to share your experience with us, Sian! We're thrilled to hear that you enjoyed your stay in our spacious and luxurious 2-bedroom suite. Our team works hard to ensure that every guest feels comfortable and pampered during their time with us. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 優異

richard

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place
於 2024 年 3 月住了 4 晚
Julia F. 於 2024年3月29日的回應
Thank you for your great review, Richard! We hope to have another opportunity to serve you soon!

2/10 很差

Jackie (New Oxford)

多人同遊
不滿:職員與服務和設施服務
Was very upset when checking in they required another deposit and was not told about this by Expedia and the front desk clerk just Shrugged his shoulders and like you still need a $400 deposit! Very disappointed
於 2024 年 3 月住了 4 晚
Julissa - Hotel Manager 於 2024年3月29日的回應
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your check-in process. Please be informed that our deposit policy is standard practice in the hospitality industry and is stated on all our partner websites, including Expedia. Your satisfaction is our priority, and we hope to welcome you again for a more positive experience.

10/10 優異

Natasha (Norristown)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was beautiful and the grounds were well maintained! Maria at the front reception area was great and had exceptional customer service!!
於 2024 年 3 月住了 1 晚
Stephany J. 於 2024年3月27日的回應
Dear Natasha, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our hotel beautiful and our grounds well maintained. It's wonderful to know that Maria provided you with exceptional customer service during your stay. We'll be sure to pass along your kind words to her. We hope to welcome you back soon for another fantastic stay!

10/10 優異

Stuart

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great service. Prosecco on arrival. Fantastic room. I would highly recommend
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月28日的回應
Hello Stuart! Your kind comments are very much appreciated. We cannot wait to welcome you back!

10/10 優異

Leslie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful luxury property
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月26日的回應
Thank you for your amazing review and wonderful comments! We hope to see you again soon!

6/10 一般

christy

多人同遊
不滿:職員與服務
The person at the desk was not friendly
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月26日的回應
Dear Christy, Thank you for taking the time to share your feedback regarding your recent stay with us. We're truly sorry to hear that you found our front desk service to be less than friendly. Please accept our sincere apologies for any inconvenience this may have caused you. Providing exceptional customer service is our top priority, and we strive to ensure that all our guests feel welcomed from the moment they arrive. Your comments have been noted, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. We hope to welcome you back soon for a more improved experience.

8/10 不錯

Marina

於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年4月15日的回應
Dear Marina, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

8/10 不錯

ESTHER

於 2024 年 3 月住了 1 晚
Julia F. 於 2024年4月13日的回應
Thank you for your review, Esther! We hope to welcome you back soon!

10/10 優異

Griselda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay you can walk everywhere..
於 2024 年 3 月住了 2 晚
Julissa - Hotel Manager 於 2024年3月23日的回應
Thank you for your kind words! We're thrilled to hear that you found our location convenient. We hope to welcome you back soon for another great stay.

10/10 優異

Samuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient location and friendly personnel!
於 2024 年 3 月住了 4 晚
Julissa - Hotel Manager 於 2024年3月23日的回應
We greatly appreciate your feedback! It's wonderful to hear that you found our location convenient and our staff friendly. We hope to have the pleasure of welcoming you back again soon.

10/10 優異

Leslie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was wonderful having a large apartment type room with a kitchen and lovely view. The staff was excellent as well, particularly Rey at the front desk, who coordinated so much for our party. The pool bar was not open during our stay. Nobody knew why. This is why I rated amenities a 4 instead of 5. We would definitely stay here again!
於 2024 年 3 月住了 3 晚
Julissa - Hotel Manager 於 2024年3月23日的回應
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay, including the beautiful view from your apartment. Your kind words about our staff, especially Rey at the front desk, are greatly appreciated. We apologize for any inconvenience regarding the pool bar closure during your stay. We're delighted to know that despite this, you would still choose to stay with us again. We look forward to welcoming you back for another memorable experience.

10/10 優異

Thais

於 2024 年 3 月住了 1 晚
Stephany J. 於 2024年4月8日的回應
Thank you for your 5-star review, Thais! We are so thrilled to hear that your enjoyed your stay. It is our hope that you will come and see us again soon.

10/10 優異

Vickie

讚好:整潔度、職員與服務和住宿狀況
I was offered an upgraded room for no extra charge. The valet parking was wonderful. The staff were very friendly. The metro mover was free to ride and I was also able to walk to a lot of places from the hotel. Great stay!
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月22日的回應
Thank you for your amazingly detailed review, Vickie! We are thrilled to hear that you fully enjoyed your stay. We cannot wait to welcome you back soon!

10/10 優異

Leslie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We celebrated my Dad’s Birthday here. The facilities are beautiful and the staff did everything to make our stay enjoyable! Special shout out to Rey at the front desk!
於 2024 年 3 月住了 1 晚
Julissa - Hotel Manager 於 2024年3月18日的回應
We are delighted to have been a part of your Dad's birthday celebration! It's wonderful to hear that you found our hotel beautiful and that our staff, particularly Rey, provided exceptional service. Thank you for choosing us for such a special occasion. We look forward to welcoming you back in the future!

10/10 優異

Alan

家人同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was wonderful really nice hotel beautiful suite and view good service
於 2024 年 3 月住了 1 晚
Julissa - Hotel Manager 於 2024年3月18日的回應
Thank you very much Alan for your kind review! We are thrilled to hear that you enjoyed your stay with us and that our staff, accommodations, and service met your expectations. We hope to have the pleasure of welcoming you back soon for another excellent experience.

6/10 一般

Ryan

於 2024 年 3 月住了 1 晚
Julia F. 於 2024年4月6日的回應
Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 優異

Jackeline

於 2024 年 3 月住了 3 晚
Julia F. 於 2024年3月16日的回應
Thank you, Jackeline! We hope to see you soon!

4/10 欠佳

Simone (Miami)

家人同遊
讚好:設施服務
不滿:整潔度和住宿狀況
Upon check in, the first unit had bugs and smelled like smoke. They moved me to another unit which was lovely. We parked a car there on the premises via valet ($35/day) but the valet person, Michael was very unprofessional and had displayed poor customer care/support. I spoke to the front desk about this the following morning/at check out. I was told they would convey the message to management. The rental car we parked in the garage for 2 nights was infested with small roaches, days after our check out. Not a good experience, especially considering the surrounding area of Brickell.
於 2024 年 3 月住了 2 晚
Julissa - Hotel Manager 於 2024年3月16日的回應
Thank you for taking the time to provide feedback regarding your recent stay at our property. We sincerely apologize for the inconveniences you experienced during your visit. We appreciate your feedback as it allows us the opportunity to improve and better serve our guests. We hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve should your travels bring you back to Miami.

10/10 優異

Jordell Devon

讚好:整潔度和住宿狀況
於 2024 年 2 月住了 3 晚
Julia F. 於 2024年3月16日的回應
Thank you for your great review, Jordell Devon! We hope to welcome you back soon.

10/10 優異

Mauricio

於 2024 年 3 月住了 2 晚
Julia F. 於 2024年4月2日的回應
Thank you, Mauricio! We hope to see you again soon.

10/10 優異

Peter

家人同遊
讚好:整潔度、設施服務和住宿狀況
The location was ideal - close to the water and not far from other attractions and the cruise terminal.
於 2024 年 3 月住了 1 晚
Stephany J. 於 2024年3月12日的回應
Dear Peter, Thank you for sharing your experience! We're delighted to hear that you found our location ideal, with its proximity to the water and various attractions, including the cruise terminal. We strive to offer our guests a convenient and enjoyable stay, and we're thrilled that we could meet your expectations in this regard. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 優異

Daniel (Miami)

於 2024 年 3 月住了 2 晚
Stephany J. 於 2024年3月31日的回應
Hello Daniel! Thank you for choosing to stay with us. We’re delighted to hear that you were satisfied with your experience. We look forward to welcoming you back on your next visit to Miami!

10/10 優異

Jerome

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything.
於 2024 年 3 月住了 2 晚
Julia F. 於 2024年3月11日的回應
Thank you for your amazing review, Jerome! We cannot wait to welcome you back!

8/10 不錯

Hakan (Centennial)

於 2024 年 2 月住了 4 晚
Stephany J. 於 2024年3月31日的回應
Dear Hakan, Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and we look forward to having you again in the near future.

10/10 優異

Edwin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family and I enjoyed the two-bedroom suite. It was truly an enjoyable experience and the staff were amazing. The young lady at the front desk was extremely nice and even recommended some local eateries. The room itself was perfect-It was clean, spacious and well kept. Though there was no open parking, the Valet option was great. The gentlemen working there were super careful with our car. We will definitely return without hesitation.
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月9日的回應
Thank you so much for sharing your wonderful experience! We're thrilled to hear that you and your family enjoyed your stay. It's fantastic to know that our staff made a positive impression on you. We're delighted that you found the room clean, spacious, and well-maintained, and we're glad that our valet service met your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 優異

Anne (Panama)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a good choice when going to Miami when you need to stay in Brickell
於 2024 年 3 月住了 1 晚
Julia F. 於 2024年3月9日的回應
Thank you for your kind review, Anne! We can't wait to welcome you back!