海灘、白沙、小屋 (收費)、躺椅

海灘大酒店的評價

4 out of 5
海灘大酒店
4835 Collins Ave, Miami Beach, FL

評價

7.6

不錯

10 分評分,優異;1055 則評價中有 489 則" "
8 分評分,不錯;1055 則評價中有 200 則" "
6 分評分,一般;1055 則評價中有 145 則" "
4 分評分,欠佳;1055 則評價中有 103 則" "
2 分評分,很差;1055 則評價中有 118 則" "

8.0/10 

整潔度

7.8/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Evelyn

於 2024 年 3 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年3月27日的回應
Dear Evelyn, thank you for taking the time to write a review of your stay. We appreciate you choosing Grand Beach Hotel. We are pleased to read of your great experience onsite and hope you will join us again soon.

8/10 不錯

Ting Ting

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
Grand Beach Hotel - M. Petrov 於 2023年8月25日的回應
Dear Valued guest, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 優異

Mo

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
设施不错。床品很好。
於 2023 年 8 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2023年8月18日的回應
Dear Mo, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

6/10 一般

fish

於 2023 年 4 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2023年5月5日的回應
Dear Fish, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

4/10 欠佳

Kaman

伴侶同遊
不滿:整潔度和設施服務
dirty and don’t like staff
於 2021 年 12 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2021年12月15日的回應
Dear Kaman, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We very much wish you had alerted us of your experience and concerns, while you were still at the hotel, as such would have given us the opportunity to help rectify any shortcomings without delay and thus allow you to enjoy a more pleasant rest of your time with us. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments will be reviewed by our team and corrective actions will be taken accordingly. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel in the future.

4/10 欠佳

yan

伴侶同遊, 多人同遊
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
It's very close to the seaside. You can see the beautiful sea by pushing open the window. The surrounding area of the hotel is very clean. However, it's very bad that the floor of the room was wet in the last two days. There was a lot of water in the place, and the sofa was very wet. On the day of leaving, I had breakfast on the first floor. There was an obvious label on the red pepper, which affected my mood. Although there was no charge for the last breakfast, I was not happy.
於 2021 年 10 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2021年10月27日的回應
Dear Yan, thank you for your review and valued feedback. While we are appreciative of the positive feedback you have extended of the beautiful hotel grounds and the gorgeous ocean views opening up from our hotel guest rooms, it has been to our deep regret to learn about the less than favorable experience you encountered in other aspects of your visit. We do understand and wish to once more apologize for any inconvenience you may have been caused as a result. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on the matter were not sufficient. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

4/10 欠佳

Yueting

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
於 2021 年 8 月住了 1 晚

10/10 優異

Niyal

家人同遊, 多人同遊
讚好:整潔度、職員與服務和設施服務
Good service, staff, area but only one thing I didn’t like was the bathroom every every very bad sorry but need to upgrade bathroom all of it because we had 2 room there and both room bathroom was every bed to be exact shower needs to be fix please asap
於 2024 年 5 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年5月24日的回應
Dear Niyal, allow us to begin by expressing our gratitude for your review and valued opinion. We apologize, if your guest room onsite left something to be desired in the duration of this recent stay. At our establishment, we value guest feedback very highly and do take it into consideration, when looking for ways to further enhance the product and services we deliver. It is, thus, our hope that you would be happy to hear we are in the process of completing a more thorough renovation of our guest rooms, so any concerns in this regard shall be addressed. We do value your feedback and wish for you to rest assured that the areas of concern you have described in your review feedback to us will be taken into account and followed up on to improve moving forward. Thank you and we do hope to have another opportunity to serve you better in the future.

10/10 優異

Kamoy

讚好:整潔度、職員與服務、設施服務和住宿狀況
nice stay
於 2024 年 5 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年5月24日的回應
Dear Kamoy, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

4/10 欠佳

sam

家人同遊
不滿:整潔度、設施服務和住宿狀況
This was our third stay at this Grand Beach over several years. The property has deteriorated and the service, particularly cleaning crew and valet, have gotten bad. The hotel lobby bar was closed due to an absence so we go to the restaurant bar when it finally opens and there are two men on a ladder right next to the bar fixing a water leak...so they send us to the closed bar. Cleaning people did not show up....two days.
於 2024 年 5 月住了 6 晚
Grand Beach Hotel - M. Petrov 於 2024年5月22日的回應
Dear Sam, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. While you mentioned that your previous stays with us were great, we hope that your recent experience has not affected your decision to join us again in the future. It is truly concerning to read through the remarks you have outlined in your valued review feedback to us. It is our understanding you had higher expectations with regards to staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 優異

OMAR

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel amazing rooms and view. The hotel has a great beach and my kids were super happy with room and everything For a family weekend is perfect to enjoy the beach and pools
於 2024 年 5 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年5月21日的回應
Dear Omar, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location, beautiful beach area, gorgeous room views and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our family friendly facilities and the excellent staff service. We simply cannot wait to host you on your return visit soon.

10/10 優異

Zeid

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great time.
於 2024 年 5 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年5月21日的回應
Dear Zeid, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 優異

Aksentije

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great 💪💪
於 2024 年 5 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年5月13日的回應
Dear Aksentije, hank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

8/10 不錯

Paul

讚好:整潔度和職員與服務
Nice beach access and clean property
於 2024 年 5 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年5月13日的回應
Dear Paul, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review, positive feedback and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and the convenient direct beach access available from the hotel and we hope to welcome you soon again.

10/10 優異

Baruch (Monroe)

讚好:整潔度
於 2024 年 5 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年5月13日的回應
Dear Baruch, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

8/10 不錯

beatriz

伴侶同遊
讚好:設施服務
The hotel charming, personnel bery good. Only one day the towels smells rare!! Only I received a package , and everyday I went with the Concierge and I didn’t know the resson why he didn’t deliber it to me . Then I forgot a watch in my room and the hotel never informed that they found it, so I had many problems to get my things an the personnel was not kind fir helping me
於 2024 年 4 月住了 5 晚
Grand Beach Hotel - M. Petrov 於 2024年5月9日的回應
Dear Beatriz, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property have found the hotel grounds to be charming and the hotel team to have overall been pleasant and attentive. It is, however, our understanding you had higher expectations with regards to staff service at the concierge desk and Lost & Found department, so please accept our most sincere apologies, if we fell below expectations in these particular areas of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 優異

Adrienne

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Always love to stay at this property. Close enough to south beach but far enough from all that South Beach brings (traffic, crowds etc)
於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月30日的回應
Dear Adrienne, we would like to express our gratitude for your kind review and rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit and your previous stays with us is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

8/10 不錯

KENYATTA

家人同遊
讚好:整潔度、設施服務和住宿狀況
I love the pool area and beach access. However, the staff was non-accommodating. The guy who took orders on the beach skipped over my husband I a million times never taking our order. He clearly catered to the younger women whom he thought he could fraternize with. Also, the front desk was rude and pushy about granting 30 more for a slightly later checkout (we woke up late). The management actually entered the room as we were dressing.
於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月29日的回應
Dear Kenyatta, we appreciate you staying with us and your review of the hotel. We are pleased to read you have spent an overall joyful vacation on property. It is our understanding you had higher expectations with regards to staff service, so please accept our most sincere apologies, if we fell below expectations in this particular aspect of your visit. You may rest assured that our team will be looking into the constructive feedback you have extended in your review, so we may further improve the quality of service we deliver. We aim to provide our guests with the highest standards of comfort and service and we hope that you will allow us an opportunity to exceed your expectations in the future.

10/10 優異

Caroline

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was lovely and quick to serve at check in and check out. The hotel beds were clean with high quality sheets and pillows. Small boutique hotel so you can quickly get to the lobby and pool. the only thing i had an issue with-is that the hotel is approx 1.5 km to a walgreen or any type of gas station or convenience stores or restaurants and so food in the hotel is very expensive (specifically the coffee shop, where a lackluster cappuccino is $7 and all salads are above $20. Overall fantastic hotel, beautiful stretch of beach away from the messy south beach mayhem. Walking distance into south beach is approx 30 mins
於 2024 年 4 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年4月29日的回應
Dear Caroline, it has been a pleasure to serve you during your time with us at the Grand Beach Hotel. We are pleased to read that you truly enjoyed every aspect of your experience and consider our location to be very convenient with regards to its quiet setting and direct beach access available from hotel premises. We are further heartened that you enjoyed the friendly and attentive service we provide to our guests, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel. We are excited to mention your fabulous comment with the entire team and are very much looking forward to having you with us again in the future.

10/10 優異

Caroline

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Very spacious and clean room with great views. Loved the pool on the 7th floor. The water is so warm and the views are stunning. Beautiful design throughout the hotel. The coffee place in the lobby has excellent food and drinks to take to the beach.
於 2024 年 4 月住了 5 晚
Grand Beach Hotel - M. Petrov 於 2024年4月29日的回應
Dear Caroline, it means so much to us that you chose to join us at the Grand Beach Hotel and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our spacious and clean room accommodations with gorgeous room views, the lovely 7th floor pool area, and beautiful design throughout the hotel and lobby onsite. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

10/10 優異

Mohamed

於 2024 年 4 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年5月13日的回應
Dear Mohamed, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 優異

Dovile

讚好:職員與服務、設施服務和住宿狀況
Great hotel
於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月23日的回應
Dear Dovile, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 優異

Éric

家人同遊
讚好:設施服務
Good view and verry good hotel
於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月23日的回應
Dear Eric, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

10/10 優異

Tyler

讚好:整潔度、職員與服務和住宿狀況
Good spot
於 2024 年 4 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月23日的回應
Dear Tyler, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

4/10 欠佳

JEFFREY

讚好:整潔度
於 2024 年 4 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年4月22日的回應
Dear Jeffrey, thank you for leaving a review rating of your recent visit to our hotel. We do strive to provide the best of service and accommodations and are sincerely sorry, if any of the services and accommodations provided to you during your stay were anything less than that. We do hope you shall give our property another chance to earn back your trust.

6/10 一般

Shelly

於 2024 年 3 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年5月6日的回應
Dear Shelly, hank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.

8/10 不錯

judith (fort worth)

於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年5月1日的回應
Dear Judith, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 優異

Ashley

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月15日的回應
Dear Ashley, we appreciate you trusting the Grand Beach Hotel as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our convenient beachfront location and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.

10/10 優異

Louis

於 2024 年 4 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年4月30日的回應
Dear Louis, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review rating. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

10/10 優異

Christopher

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月9日的回應
Dear Christopher, thank you for giving Grand Beach Hotel the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月8日的回應
Dear Maria, we would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

4/10 欠佳

Lupita (El Cajon)

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
We didn’t get towels for the room. Water was off during night until 6:30 am. The beach chairs and towels were close at 6:00 pm. It was hot enough to go in the beach.
於 2024 年 4 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月8日的回應
Dear Lupita, thank you very much for taking the time to share your feedback regarding your stay with us; we do regret to hear that we did not meet your expectations. It saddens us to hear that some elements of your experience at the hotel were not to the standard we pride ourselves on. Your feedback is of great importance to us and we are concerned to read about your dissatisfaction. We will be sure to address your concerns with our management team, as you have our assurance that this is certainly not indicative of the high standard service and accommodations that our guests have come to know and expect. We really do hope that you will consider trying us again as we are very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to.

8/10 不錯

Sophie

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年4月29日的回應
Dear Sophie, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

6/10 一般

Susan

家人同遊
讚好:住宿狀況
不滿:職員與服務
I like this place because of the beach that is right there, it is the second time I go, but this time I was disappointed, the towels were dirty, there were no bathrobes like the first time I went and neither was the wine that they give you as a courtesy
於 2024 年 3 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年4月5日的回應
Dear Susan, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great return experience on property thanks to the beautiful and nicely appointed guest rooms, gorgeous room views, lovely leisure facilities and convenient beachfront hotel location. With this being said, please accept our apologies if we did not quite live up to expectations with regards to housekeeping daily service. We appreciate you alerting us of this and look forward to having the opportunity to better serve you in this particular aspect of your next visit with us in the future.

10/10 優異

Eduardo (Miami)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Es el mejor hotel que he ido en miami beach
於 2024 年 3 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月2日的回應
Dear Eduardo, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel, but also for your precious time leaving a review. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.

4/10 欠佳

Dushyantha

家人同遊
讚好:整潔度
不滿:職員與服務和設施服務
Poor services, bad management, uncaring, taking is for granted and food over priced, TV did not work pool closed at 6PM
於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月3日的回應
Dear Dushyantha, thank you for choosing to stay with us and for the time taken to share your valued feedback on the Expedia site following this visit to premises. It has been regretful for us and the hard working hotel teams to learn about the disappointment you encountered in different hotel areas during your stay with us. It's unfortunate, we could not come up to expectations for value. We do appreciate you taking the time to share your valued observations with us on how we could further improve to better serve guests moving forward at this particular property. It is very much our hope this most recent visit won't affect your decision to continue choosing the Grand Beach Hotel on your return trips to Miami and the area. Thank you

8/10 不錯

Betty

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice and beautiful hotel! Centrally located.
於 2024 年 3 月住了 3 晚
Grand Beach Hotel - M. Petrov 於 2024年4月2日的回應
Dear Betty, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

8/10 不錯

Veronika (Oceanside NY)

於 2024 年 2 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月22日的回應
Dear Veronika, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

2/10 很差

Kimberly

於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月22日的回應
Dear Kimberly, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 優異

dave

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Grand Beach Hotel - M. Petrov 於 2024年4月2日的回應
Dear Dave, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

8/10 不錯

Krystel

多人同遊
讚好:整潔度和職員與服務
不滿:設施服務
In general very nice hotel except the rooms bathrooms that definitely need renovations!!! Also when you book Bay View you get a tiny view in the corner but facing you is a building blocking all the view!!! It should be called standard room no view..
於 2024 年 3 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年3月28日的回應
Dear Krystel, thank you so much for taking the time to write your review and for letting us know how you feel following this recent trip to the Grand Beach Hotel. We are glad that our beautiful hotel grounds, convenient beachfront location, and friendly and accommodating staff service managed to overall meet your expectations in the duration of your visit. On another note, we are grateful for the time you had taken to make us aware of shortcomings, which require our team's attention in some hotel areas. Please rest assured those will be brought up and followed up on as needed. In the end, we are happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. In the end, we do wish to also note that we do offer both Bay Front and Oceanfront suites, which do provide fully unobstructed views of Biscayne Bay or the Atlantic Ocean and beach respectively. We, thus, very much hope to be given another chance to serve you again in the future. Thank you.

10/10 優異

James

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very professional and pleasant. The stay was very quiet and relaxing.
於 2024 年 3 月住了 6 晚
Grand Beach Hotel - M. Petrov 於 2024年3月27日的回應
Dear James, it means so much to us that you chose to join us at the Grand Beach Hotel and that you enjoyed your stay on property. We are grateful for the compliments you had to share of our quiet and relaxing hotel atmosphere and the truly attentive staff service attitude throughout the hotel. Your kind review and feedback are greatly appreciated and will certainly be passed along to the hard working teams on property. Thank you and we look forward to your return.

8/10 不錯

Rashida

於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月15日的回應
Dear Rashida, we appreciate you staying with us at the Grand Beach Hotel. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.

10/10 優異

Mark

於 2023 年 12 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月15日的回應
Dear Mark, e would like to express our gratitude for your kind rating of the Grand Beach Hotel. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.

10/10 優異

Patrice

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年3月26日的回應
Dear Patrice, we would like to thank you for your kind review of the Grand Beach Hotel. We truly enjoyed having you stay with us during your time in Miami and are glad to learn that you have enjoyed so much of our establishment. We hope to host you in the future for another excellent stay.

4/10 欠佳

Stephanie

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Room was dirty, half things did work, lights out. Tv out, safe locked us out, had to ask for wash clothes every day ,room key issues ever day, at adult pool bar not open. Furniture in lobby all stained, very disappointing for the $$ more like 2.5/ 3 star not 4 by any means!
於 2024 年 3 月住了 5 晚
Grand Beach Hotel - M. Petrov 於 2024年3月26日的回應
Dear Stephanie, thank you for taking the time to express your valued feedback through this channel. It is to our deep regret to learn about the less than favorable experience you encountered recently and hope you can believe us, when we say it is not reflective of the standards, which we pride ourselves with or strive to maintain at the hotel. We do appreciate you bringing your concerns to the attention of our onsite team for follow up and are truly sorry to know you felt their efforts to rectify on any matter of concern did not prove sufficient in outweighing your disappointment. We do value your remarks and have once more escalated them to the respective department heads on premises as to ensure closer inspection is completed of the shortcomings you have outlined, in order for us to be able to better meet and exceed our guest's expectations moving forward. Please accept our apologies. We do hope to have the chance to greet you back and to change your perception for our establishment. Have a good day.

4/10 欠佳

JASON (los angeles)

於 2024 年 3 月住了 2 晚
Grand Beach Hotel - M. Petrov 於 2024年4月9日的回應
Dear Jason, thank you for leaving a review rating of your recent visit to our hotel. It has been to our regret to hear that we have left something to be desired in some aspects of your onsite experience. We very much wish you had taken the time to provide us with further details regarding the hotel areas, where we failed to live up to your expectations, so we could address these accordingly and eliminate any present shortcomings. Thank you for your review and valuable rating. We hope to have the chance to greet you back on another occasion, when we would do our best to exceed your expectations.

10/10 優異

Luiz Gustavo

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年4月8日的回應
Dear Luiz Gustavo, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. Now that you have experienced and enjoyed what Grand Beach Hotel has to offer, we would like to welcome you back again soon.

8/10 不錯

Nicole

伴侶同遊
讚好:職員與服務和設施服務
The grounds of the Grand Beach Hotel was head and shoulders above the surrounding hotels and the staff were incredibly kind and helpful. The rooms are a bit worn but the beach, pools and service made up for that.
於 2024 年 3 月住了 4 晚
Grand Beach Hotel - M. Petrov 於 2024年3月18日的回應
Dear Nicole, thank you for posting a superb review of your stay at the Grand Beach Hotel. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals who helped create an outstanding experience during your time with us. We are further happy to note that we are continuously working to update, deep clean and overall maintain and raise the quality of our hotel grounds. Additionally, we hope you would be glad to learn that we are in the process of completing a more expansive guest room renovation, which will definitely address any shortcomings in this area. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.

6/10 一般

Anaisa

於 2024 年 3 月住了 1 晚
Grand Beach Hotel - M. Petrov 於 2024年4月4日的回應
Dear Anaisa, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.