We booked a Luxury Condo, day before we were leaving we received a cancellation notice by email and a charge to our bank account for a cancellation fee (we didn’t cancel it) we called the number and spoke to I assume the Owner of the Condo, they cancelled it because they said the card was not valid and rebooked to someone else (all within 5 mins) so how did they charge a cancellation fee if the card was not valid?? The Condo was approx $8,900. They offered us a smaller Condo for $5,000 that did not fit my family of 5. I went back onto Hotels.com when I got home, 4-5 hours later that evening looking for another Condo before I cancelled our flights, the Luxury Condo was back on the website so I rebooked it thinking it must be available again. Just to make sure-I called Hotels.com and the woman I spoke to said the 2nd booking was confirmed and the Condo is back on their website, my reservation was confirmed. I only received a confirmation, I did not receive a cancellation for the 2nd booking. We flew in the next morning-Condo was not available-we had nowhere to stay. Front desk called who I assume to be the Owner who talked over me the entire time, acted like he was doing me a favor offering me a cheaper Condo that was less than the first one. We ended up renting the last 2 rooms at The Hilton for $15,000. We didn’t need your cheaper Condo-we need 5 beds. If you don’t know how to manage your Condo on Hotels.com, take it off their website, you make Hotels.com look bad.
