露台/庭院

南海灘集團梅特羅波勒南海灘套房酒店的評價

4 out of 5
南海灘集團梅特羅波勒南海灘套房酒店
635 Collins Avenue, Miami Beach, FL

評價

7.2

不錯

10 分評分,優異;1002 則評價中有 324 則" "
8 分評分,不錯;1002 則評價中有 296 則" "
6 分評分,一般;1002 則評價中有 166 則" "
4 分評分,欠佳;1002 則評價中有 83 則" "
2 分評分,很差;1002 則評價中有 133 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

YUXI

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月11日的回應
Hello Yuxi, thank you for a great rating! Please come back and join us again soon.

6/10 一般

Muhamed

讚好:整潔度和職員與服務
不滿:住宿狀況
Don’t have cable can’t see anything from their television
於 2024 年 5 月住了 1 晚
TM, Guest Relations 於 2024年5月10日的回應
Hi Muhamed, thank you for your review. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback.

10/10 優異

Molykim

於 2024 年 4 月住了 1 晚

10/10 優異

Peter

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
The property is really cute it's nice it's near the water and it's well kept and very nice small boutique hotel. What I don't like is the surprise fees that they hit you with sometimes when you arrive and on the app when you're booking it makes it more difficult to find what you're looking for and in the end you feel like you've been tricked
於 2024 年 4 月住了 1 晚
TM, Guest Relations 於 2024年5月10日的回應
Hi Peter, thank you for your 5-Star rating! Our resort fees are included with the pricing information and the incidental hold is listed under, "Important information," on the website. Guests sometimes overlook this information, but we are transparent with all fees. We hope you will consider us again when you are back in Miami.

10/10 優異

Cody

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
TM, Guest Relations 於 2024年5月10日的回應
Thank you for the excellent rating! We welcome the opportunity to host you again soon, Cody.

10/10 優異

Karolinne

讚好:整潔度、職員與服務和住宿狀況
Really like the hotel. Great location. For the price is wonderful. A little bit old but it is worth for the $$. Staff are very nice.
於 2024 年 4 月住了 3 晚

10/10 優異

Tamara

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Marquisha

不滿:整潔度、職員與服務、設施服務和住宿狀況
Property was absolutely disgusting!
於 2024 年 4 月住了 2 晚

10/10 優異

Joshua

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect place!

2/10 很差

Derek

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Booked a suite with two bedrooms and received a one bedroom with two queen beds. Hotel management did not want to reconcile and blamed the booking process through expedia. Did not eat to issue a refund for the difference of the room stayed in vs the room that was paid for.
於 2024 年 4 月住了 3 晚

8/10 不錯

Devante

讚好:整潔度
於 2024 年 4 月住了 2 晚

6/10 一般

Sarah Sophie

讚好:職員與服務和住宿狀況
不滿:整潔度
於 2024 年 4 月住了 1 晚

2/10 很差

Erik

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The mold in the bathroom and I woke up one night and there were worms coming out of the drain of the bathroom sink
於 2024 年 3 月住了 4 晚

10/10 優異

Christopher (Alpharetta)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel and the staff was super nice. We will definitely stay here again.
於 2024 年 3 月住了 4 晚

10/10 優異

Syed Akif

於 2024 年 3 月住了 1 晚

6/10 一般

Simon

不滿:住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Latonja

於 2024 年 3 月住了 1 晚

6/10 一般

Emel (Riverview)

於 2024 年 3 月住了 2 晚

2/10 很差

Christopher

家人同遊, 親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
I rented a suite for two days. Shower never worked properly they had maintenance fix it with wrong shower handle on the fly water barley dripped out. Tvs did not work at all lines through them. Ac worked but barely. Everything is beat up in the unit scraped my foot on the flooring that is comming lose in the bedroom. Things may look nice in pictures it is not. We hsd room 415. But we should of definitely stayed at a different property for the price that we paid 1300 for two nights. The fat Tuesdays thst is attached to the hotel the staff is rude and disrespectful im not a local i came for a cruise and stayed to visit your beautiful city but probably will never come back as every where i went i was treated bad because they think im here for spring break.
於 2024 年 3 月住了 2 晚
TM, Guest Relations 於 2024年3月28日的回應
We're disappointed to know you had such challenges during your time with us, Christopher. We will take your comments into consideration as we continually work to improve our guests’ experience. March can be challenging on South Beach with Spring Breakers from around the country and the restrictions from the City officials. We hope you will consider staying with us again in the future, perhaps during the Summer, where we can improve your stay.

10/10 優異

Jean

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 3 月住了 2 晚
TM, Guest Relations 於 2024年3月28日的回應
We're happy to know that you had a great stay, Jean! We hope you will consider us again when you are back in Miami Beach.

10/10 優異

Kayla

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was nice and it was conveniently located within walking distance of many places to eat and shop. Little noisy but it was also spring break so it was to be expected.
於 2024 年 3 月住了 2 晚
TM, Guest Relations 於 2024年3月28日的回應
Hi Kayla, thank you for your excellent review! Our staff is attentive and happy to assist. We appreciate your understanding and hope you will visit us again when you are back in Miami.

10/10 優異

Sharie

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was good. I did not get my deposit back it’s been a week already we even cleaned up the room so house keeping didn’t have to do much before check out I just want my deposit
於 2024 年 3 月住了 3 晚
TM, Guest Relations 於 2024年3月21日的回應
Hi Sharie! We are happy to know that your stay went well. I show the incidental hold was released the day after you checked out, so your financial institution will determine how soon it is released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. We hope you will visit us again when you are back in Miami Beach.

10/10 優異

maisha

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff & customer service
於 2024 年 3 月住了 4 晚
TM, Guest Relations 於 2024年3月21日的回應
Hi Maisha, we are happy that our staff provided such attentive service. Thank you for your excellent review and we hope you will consider us again soon!

10/10 優異

Neymar

讚好:職員與服務和住宿狀況
Best price clean and quiet
於 2024 年 2 月住了 1 晚
TM, Guest Relations 於 2024年3月21日的回應
Thank you for sharing your wonderful feedback, Neymar! We were happy to provide a comfortable stay in the lively South Beach. We welcome you to stay with us again soon.

10/10 優異

Jorge

讚好:整潔度、職員與服務和住宿狀況
La cocina en la habitacion
於 2024 年 3 月住了 1 晚
TM, Guest Relations 於 2024年3月21日的回應
Hi Jorge, thank you for your excellent feedback! We're happy you liked our full kitchen with a mini-fridge, stovetop, microwave, coffee maker, and a toaster. Dishware and cookware included. We hope to host you again soon.

10/10 優異

Mark

讚好:整潔度、職員與服務、設施服務和住宿狀況
Metropole exceeded my expectations in every regard. The staff was very accomodating and the room was very nice. I really enjoyed the great location with South Beach only being a few steps away.
於 2024 年 2 月住了 1 晚
TM, Guest Relations 於 2024年3月6日的回應
Thank you for joining us here in Miami Beach for a fun-filled visit, Mark! It would be our absolute pleasure to host you again soon.

10/10 優異

R

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly
於 2024 年 2 月住了 1 晚
TM, Guest Relations 於 2024年3月1日的回應
Hi R, thank you for your review. We are happy to hear that our staff provided friendly service to make your stay more comfortable. We welcome you to join us again in the future.

8/10 不錯

Destiny

讚好:設施服務
Great had fun
於 2024 年 2 月住了 4 晚
TM, Guest Relations 於 2024年3月1日的回應
Hello Destiny, thank you for a great review! We're happy you had fun and hope to have you join us again soon.

6/10 一般

Suzana

於 2024 年 1 月住了 12 晚
TM, Guest Relations 於 2024年2月21日的回應
Thank you for sharing your rating, Suzana. We look forward to hosting you again where we can make it a 5/5 stay.

10/10 優異

Alexandre

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 1 月住了 2 晚
TM, Guest Relations 於 2024年2月21日的回應
Thank you for your great feedback, Alexandre! We’re glad to have met all of your expectations for a perfect stay.

10/10 優異

Alexandre

讚好:整潔度和住宿狀況
Nice
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年2月21日的回應
Hi Alexandre, we appreciate your fantastic rating! It would be our pleasure to host you again in the future.

2/10 很差

Naomi

讚好:職員與服務
於 2024 年 2 月住了 3 晚
TM, Guest Relations 於 2024年2月21日的回應
We’re disappointed to learn that you did not have a better stay, Naomi. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.

10/10 優異

Michelle (Paris)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The receptionist Hyna was amazing. Very friendly and accommodating. The staff overall were great. The location was perfect. Close to beach and shopping. Yes the bed heads were old and peeling if you care about such things. The two bedroom units were perfect for us. We would definitely stay there again
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年2月7日的回應
Hi Michelle, thank you for your thoughtful review! We are glad to know that you enjoyed our exceptional staff service and perfect location. It would be our pleasure to host you again when you are back in Miami.

8/10 不錯

Shannalee

多人同遊
讚好:整潔度、職員與服務和設施服務
You get what you pay for. It’s cheap and walkable to everything. It’s not very quiet.. we had a room next to the street and you can hear EVERYTHING. The elevator felt like it was going to break. The housekeeping didn’t speak English so I had to try and explain to them that I needed toilet paper… There was a cockroach in the bathroom. No hand soap for the bathroom or kitchen…. I didn’t mind staying here even though my review sounds like I did. If this hotel wasn’t conveniently near the beach, shops and restaurants I would say not to stay here. But if you’re looking for a cheap place to stay this is a good option.
於 2024 年 1 月住了 3 晚
TM, Guest Relations 於 2024年1月31日的回應
Thanks for your feedback, Shannalee.

10/10 優異

carla

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing ! Clean , excelente location , very nice staff, perfect!
於 2024 年 1 月住了 4 晚
TM, Guest Relations 於 2024年1月31日的回應
Hi Carla, thank you for sharing your experience with us! It's nice to know that our staff provided great service and our location was excellent. We welcome you to stay with us again for a future stay.

4/10 欠佳

Jocelyn

於 2024 年 1 月住了 2 晚
TM, Guest Relations 於 2024年3月20日的回應
We're disappointed you did not have a better stay, Jocelyn. We hope you will consider us again, where we can make things right.

4/10 欠佳

Darshna (Malden)

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
I'm a breastfeeding mother, and needed a place with a full size fridge so I can store my frozen milk and freeze ice packs. I searched a lot and this was one of the place that came up. I called them twice before booking and twice after booking to make sure I will have a refrigerator in my suite. We checked in at 1 am and my room only had a wine fridge- not even a mini fridge. I asked the front desk and they said they can move me the next day. Ok. Things happen and at least they are willing to fix it. The next day they told me they are totally booked and they can't move me. I checked, they had vacancy, 6 units available. But no, they won't move me to a suite where I can access a refrigerator. The manager said they'll figure out "something", replaced my cooler with a mini fridge where the freezer was only good enough to fit my ice pack. It took 3 days to freeze my ice pack and by day two over half of my frozen milk had thawed. They at least let me store the rest in their communal refrigerator. They didn't want to go through the inconvenience of cleaning an extra room, so I had to be inconvenienced for a 5-day long stay. I'm cursing the day I decided to book this hotel. CRAPPY wifi. Small, musty rooms with loud AC and sticky floors. Kitchen didn't even have paper or dish towels, all pans were nonstick and completely scratched. Shower stall so tiny it flooded the bathroom everytime we showered. I don't know why it is listed as a 4-star hotel, it's a 3-star if I'm being overly
於 2024 年 1 月住了 4 晚

10/10 優異

Felipe

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年2月1日的回應
Your top score makes our day, Felipe! We hope to host you again soon.

4/10 欠佳

JINWEN (Waterloo)

家人同遊
不滿:設施服務和住宿狀況
got a filthy feeling and the room is too small, no TV programms
於 2024 年 1 月住了 2 晚
TM, Guest Relations 於 2024年2月1日的回應
Hello Jinwen, thank you for your review. We offer spacious suite accommodations with a living room, dining area, kitchen, and separate bedroom. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback.

4/10 欠佳

Benjamin

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
TM, Guest Relations 於 2024年2月1日的回應
We are sorry you did not have a 5-Star stay, Benjamin. We hope you will consider us again where we can make things right.

10/10 優異

Candace

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was wonderful. We had issues with a water leak. They happily changed our room. Parking is across the street at a cost but easy to get to. Jaina, Pita, and Otto was very helpful.
於 2024 年 1 月住了 4 晚
TM, Guest Relations 於 2024年2月1日的回應
Hi Candace! We are happy that our staff provided such attentive service to make your stay more comfortable. Thank you for your great review and we hope you will consider us again soon.

2/10 很差

Aviram

伴侶同遊, 商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Beware! The place is not like the pictures. I've got a dirty room with stains everywhere, ripped furniture, strong odor of mold! I couldn't stayed there for 5 minutes. Will call the city health department to inspect this place. The smell is really bad!

8/10 不錯

Joseph R. Montgomery,

讚好:職員與服務
Economical and convenient location. Sta M
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月11日的回應
Thank you for your review, Joseph R! It was our pleasure to host you and we welcome you again for a future stay.

10/10 優異

Nique

於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月31日的回應
It was our pleasure to host you, Nique! Please come back and join us again soon.

10/10 優異

Nik

於 2023 年 12 月住了 16 晚
TM, Guest Relations 於 2024年1月11日的回應
Thank you for the excellent rating! We welcome the opportunity to host you again soon, Nik.

8/10 不錯

carmine

多人同遊
讚好:客房舒適度
Great location at affordable rates.
於 2024 年 1 月住了 3 晚
TM, Guest Relations 於 2024年1月11日的回應
Hi Carmine! We are in the best location just minutes to the beach and Ocean Drive. We appreciate your feedback and hope to host you again soon.

10/10 優異

Ashley

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I totally forgot the persons name but he was awesome. Our previous booking was canceled last minute when we flew in and he accommodated us so much! Early check-in ONLY if available but we still were able to get a room about 2 hours earlier than 3. Will definitely be staying here in the future, the staff at the bar downstairs were absolutely amazing! 5 stars for sure!
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月11日的回應
Hi Ashley, thank you for your lovely feedback. It may have been the Manager, he's great. We’re glad to have met all of your expectations for a perfect stay. Please come back again soon.

10/10 優異

??????

於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月31日的回應
Thank you for the excellent rating! We welcome the opportunity to host you again soon.

10/10 優異

Joan Olores (Chula Vista)

讚好:整潔度、職員與服務、設施服務和住宿狀況
I spent 4 nights at the Metropole and absolutely enjoyed my stay! I was pleasantly surprised to see that the room actually looked like the photos on the website! The suite was soooo spacious, with a full kitchenette and all I needed to make a meal if I wanted to! It had both a fridge/freezer, a toaster, tea maker, coffee maker, microwave - amenities that were wonderful to have available - even if I didn’t end up using them! The living room and dining room areas were so comfortable and cute, with a giant mirror for silly outfit checks before heading into town! The bed was very comfy, soft, and a great resting spot after miles of walking and hours of dancing! I loved the place so much, I already booked it again for my next visit!!!!
於 2023 年 12 月住了 4 晚
TM, Guest Relations 於 2024年1月11日的回應
Hi Joan Olores, thank you for taking the time to share your lovely experience with us! We were happy to host you and look forward to seeing you again soon.

10/10 優異

Esther

家人同遊
讚好:設施服務
Un buen servicio
於 2024 年 1 月住了 1 晚
TM, Guest Relations 於 2024年1月11日的回應
It’s great to hear that our staff took such good care of you, Esther! Please visit us again soon.