Dear Ian,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Tonia,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Rosa,We are delighted you selected the Regency Miami Airport by Sonesta to host your recent stay.The authorization for the security hold should be released to your account between 3 and 10 business days from your departure. 24 hours after your checkout, your credit card issuing bank electronically released the hold from our system so we can no longer use it.The reason for the release to take 3-10 business days is due to the internal process at your bank, over which the hotel has no control. If your account still shows the hold after 10 business days from your departure, please contact your bank. They should be able to resolve the issue or provide you with information as to when the 100 hold is going to be released from your account.We look forward to welcoming you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Gary,We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed their service.We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear John,We appreciate you taking the time to review our hotel. Thank you for your comments and your rating of the hotel. Ratings such as yours, keep us focused and motivated to continue providing excellent professional and courteous service. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Milan,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Cindy,Thank you for taking the time to share your recent experience with us.We pride ourselves on delivering a comfortable experience during your travels. However, it seems that we have unfortunately fallen short of our goal during your recent stay. If that is the case, please accept our most sincere apology. We wish we knew more so we could share your concerns with the team to rectify them moving forward.We hope to have the opportunity to welcome you back soon.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jovany,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Chasere,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Travis,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Karin,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Candelle,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Ralph,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

Dear Theron,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Dierra,Thank you for taking the time to share your recent experience with us.Due to last minute unforeseeable circumstances we had to close our pool following city requirements and we were not able to offer our customary service to you. Even though we informed our booking partners; regretfully, the information did not reach all our guests.We are truly sorry for this and for falling short of your expectations.Once again, thank you for your feedback and patronage.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Marlene,Thank you for your kind words and for taking the time to review our hotel. Every day, we strive to provide the best available service to all our clients and guests. Your feedback is greatly appreciated by our front desk team members.We will be looking forward to the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jeanette,Thank you for the feedback. We are sorry to hear we did not meet your expectations. The issues you share will be discussed with the team to correct moving forward.We look forward to welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Cher Serge,Nous vous remercions d'avoir pris le temps de partager vos inquiétudes concernant votre séjour.Il ressort de vos commentaires qu'il y a eu un problème pendant votre séjour concernant l'unité de climatisation et nous en sommes vraiment désolés. Même si nous nous engageons à éviter tout inconvénient à nos clients, il arrive parfois que nos efforts ne soient pas suffisants. Nous partagerons ces informations avec notre équipe de maintenance pour qu'elle puisse y travailler et éviter tout inconvénient à l'avenir.Encore une fois, merci pour vos précieux commentaires et nous espérons vous servir à nouveau chaque fois que vos voyages vous ramèneront à Miami.Sincèrement,Regency Miami Airport par l'équipe des services à la clientèle de Sonesta

Dear Keneal,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Kathy,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding noise and for this, we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall a bit short in our efforts.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Robert,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Maotasa,We are extremely sorry to hear that your stay did not meet your expectations and we thank you for taking the time to share your concerns with us.Your valued feedback highlighted the need for improvement in our housekeeping's performance and this will be shared with them, who join us in offering their apologies for their team’s shortcomings.Once again, thank you for providing feedback that will ultimately help us improve. We hope you choose to stay with us again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Customer Services Team

Dear Travey,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear John,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jucla,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Edith,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Renne,Thank you for taking the time to share your recent experience with us.Every process put in place is aimed at providing you with an unforgettable hotel stay. We are truly sorry that we fell short of your expectations.The experience you described is not characteristic of the level of service we strive to provide. We can assure you that we will discuss these concerns with the transportation team.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience.Once again, thank you for your feedback.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jermaine,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Austin,Thank you for taking the time to share your recent experience with us.We aim to provide a comfortable hotel experience. From your feedback, we are disappointed to learn that we have fallen short on some of your expectations, for which we are truly sorry.Your feedback is greatly appreciated as it helps us to identify our challenges and to make the necessary changes to ensure an optimal customer experience for our guests.Once again, thank you and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear William,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Joseph,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Enid,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear David,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Serge,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Ricardo,We appreciate you taking the time to review our Regency Miami Airport by Sonesta. Thank you for your comments and your rating of the hotel. We will share your recommendations with the management team for their review and consideration.We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay for which we are really happy.We will be looking forward to the opportunity of welcoming you back soon.Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Paul,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Sandra,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Rosa,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed their service.Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team

Dear Mario,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Jesus,We appreciate your positive feedback about our Regency Miami Airport by Sonesta. We take pride in catering to our guests' needs the best way we possibly can. Ratings and comments such as yours, keep us focused on what needs to be done and motivated to continue providing excellent professional and courteous service.If you are traveling to our area again soon, please do not hesitate to stay with us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Guillermo,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Robert,We thank you for taking the time to share your concerns about your stay.It appears from your feedback that there was a challenge during your stay regarding noise and for this, we are truly sorry. As much as we are committed to avoid any inconvenience to our guests, sometimes to no fault of our own, we fall a bit short in our efforts.Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Miami.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Maria,We appreciate immensely your positive feedback about our Regency Miami Airport by Sonesta. We do take pride in catering to our guests' needs the best way we possibly can. If you are traveling to our area again soon, please do not hesitate to call us.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Luis,Thank you for taking the time to share your comments in regards to your recent stay with us. It was a pleasure having you here as our guest and your feedback is greatly appreciated.One of our key priorities is to provide a friendly and courteous service. We are deeply sorry to learn that the quality of service provided by some of our staff did not quite meet your expectations. Please rest assured that your comments will be shared with the teams so that they may be addressed in an effort to improve our services moving forward.We hope to have the opportunity of welcoming you back in the near future.Sincerely,Regency Miami Airport by Sonesta Guest Services Team

Dear Kerrin,We appreciate you taking the time to review our Regency Miami Airport by Sonesta.Thank you for giving us a perfect rating. We are certain that our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!We look forward to the opportunity to welcome you back in the near future.Warm Regards,Regency Miami Airport by Sonesta Guest Services Team