I booked & paid at booking with Hotels.com. When I checked in, the person at the front desk changed my room on their own volition & somehow there ended up a $6.?? charge, which I did not understand, but did not take issue with, because the charge was minimal. The next morning, I returned to the front desk to let the property know that room service was not needed before the second night's stay. I encountered the person who is the owner & mentioned the additional charge. He indicated that Hotels was not authorized to process payment for the property, leaving it up to me to be in touch with Hotels (incredibly poor service that should have been handled by the property). I was unavailable to contact Hotels during the remainder of my stay. Upon return home, I checked card charges as I normally do following a trip. I found that the property charged me in full for a second two nights stay. I contacted the property and was told the owner would phone. He never did. I ended up having to file a fraud claim with my card company. Let me be clear, the front desk person I dealt with at check in & on the phone tried her best to help, but it was out of her hands. She deserves a job working for someone much more ethical & service minded than the current owner. Hotels was helpful, but did not confirm the owner's statement that Hotels was not authorized to accept payment for this property. I will never again stay at this hotel & my travels take me to Miami frequently.