Dear Yung-Yuan, thank you for the time spent to leave us a review about your stay in our hotel. We'll report everything you wrote us to our technicians. We hope to see you again as our customer and make your stay a lovely experience to live and to remember.Kind regards, Roberto Taurino, Front Office

Dear Wing Yee,thanks for your time and we are so sorry that you didn't like your stay with us.Best regads,

Dear Mr. Jyun-Yi,We are very happy to have given you a fantastic experience and we thank you for the time you have spent in publishing this beautiful review.It will be my concern to share your comments with my fantastic team, complimenting for the attention and care that reserve every day for our guests.Thanking you again for your preference, hoping to welcome you again in the future, we send our best regards.Giorgia C.Supervisor front office

Thank you and best regards,

Dear Anonymous, we are very sorry to read this negative review. We apologize if you have had the impression of having been treated in a non-kind way by our staff, but we guarantee a constant training, characterized by kindness and professionalism to our collaborators, so it seems very unlikely to have been addressed by them in a cold way. Regarding our shuttle bus, you can see all the information in our website with all the details of the schedule and the meeting point. If you decide to change your mind and give us another chance, we will be absolutely glad to host you again in our hotel in order to prove you that your last visit was an exception and is not our standard. Best regards,

Dear Wing Yan, Thank you for choosing Crowne Plaza Milan Malpensa Airport and taking the time to provide feedback about your experience in our hotel. I'm glad you enjoyed the location of the hotel, just two kilometers from the airport of Milan and our shuttle bus service. But I'm sorry that on average you gave us a not very high score. We work every day to renovate the hotel. We hope to welcome you again and give us the opportunity to improve your satisfaction. Best regards

Dear LUI, Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve our services for our Guests. We are very happy to see that your stay with us was satisfying and the hotel has met your needs. We hope to have you again in the future among our Guests. Sincerely,

Dear Guest, Thank you for your kind opinion about our Hotel. Unfortunately we've tried to change external signals to indicate directions to our Hotel, but with Public Authorities is not easy. We hope that in your next visit everything will be easier. Thank you very much again for choosing Crowne Plaza Milano Malpensa. Sincerely, Soledad Manager//Crowne Plaza Milano Malpensa

Gentilissima Patrizia,la ringrazio innanzitutto per il tempo dedicato a recensire il nostro hotel.Siam lieti di sapere che i nostri servizi e la nostra posizione siano state di suo gradimento.Per noi il giudizio del cliente è estremamente importante, poiché ci permette di migliore.Speriamo di aver l'opportunità di ospitarla nuovamente.Cordiali Saluti,Karidia SamassiFront OfficeCrowne Plaza Milan Malpensa an IHG hotel

Dear Maureen,Thank you for taking time to give us your feedback. Sorry that we did not fulfilled your expectations. We try to give a good service to our customers; if you give us once more the opportunity, your stay will be much nicer. Looking forward to it,Sincerely,Keltiana G. front office

Dear Simon,firstly we would like to thank you for the time spent to review our hotel.We are glad to know that you enjoyed your stay with us and appreciated our location and our services.Hope to see you again in our hotel!Kind regards,Karidi S.Front OfficeCrowne Plaza Milan Malpensa

Gentilissima Laila,la ringraziamo per il tempo dedicato a recensire il nostro hotel.Siamo spiacenti del fatto che abbia riscontrato qualche problema durante il soggiorno. La ringraziamo nuovamente della recensione e speriamo di poterla ospitare nuovamente, e garantirle un esperienza migliore.Cordiali Saluti,Karidia S.Front OfficeCrowne Plaza Milan Malpensa Airport an IHG hotel

Buongiorno,Grazie per aver speso parte del suo tempo per recensirci, anche se siamo veramente desolati nel leggere che la nostra struttura non è stata al 100% di suo gradimento, la sua opinione ci aiuta a migliorare.Sperando di riceverla nuovamente presso la nostra struttura le auguro un buon proseguimento di giornata.

Daer John,Thank you for taking the time to review our hotel, and to share your experience publicly.We are pleased to hear that we have met your expectations and that you have enjoyed our services.We would like to take this opportunity to thank you again and wish you a pleasant weekend.Kind regards,Karidia SamassiFront Office

Dear Matios,thank you for the time spent to review ou hotel and share your personal experience with us!As an aeroportual hotel we are very close to the Airport by car; that why we offer a transportation service to reach us at any time.Hope to see you again!Kind regards,Front Office Staff

Dear Debbie,thank you so much for the time spent to review our hotel.I will personally take care to share with my colleagues the eccellent score that you leave to us!Hope to see you agina in our hotel!Kind regards,Karidia S.Front Office

Gentilissimo Raffaele, innanzitutto colgo l'occasione per ringraziarlo del tempo dedicato a recensire il nostro hotel!Siamo lieti di sapere che i nostri servizi, la professionalità e la ospitalità del nostro staffa sia stato di suo gradimento.Speriamo di poterla avere di nuovo come nostro ospite!Cordialità,Karidia S.Front Office

Dear Adrian, thank you for the short time spent to leave a review to our hotel.However, without any details review about your stay or issues met during the stay, we are not able to change and improve our experience.For the next time, will be pleasant to have a concrete review.Kind regards.

Good afternoon Sir,thank you for your message.Your reservation was for a room accessible to disable people, and we assigned it according to your request.We do apologize for the inconveniences you have encountered in the room.Thank youKind regardsFront Office Team

Good evening Madame,Thank you very much for your kind message.Best regards.Front Office Team

Goodmorning Peter, thank you for your feedback, we are very sorry you encountered these problems with our structure.Kind regards,

Gent.mo Gianmarco,la ringrazio del tempo e della preferenza accordataci. Sono lieta che abbia apprezzato il soggiorno presso il nostro hotel.Nella speranza di averla presto con noi porgoCordiali saluti

Dear Miguel,Thank you for leaving us a feedback about your stay with us.We hope to welcome you soon again.Kindest regards,Nora Del FabbroFront Office

Dear William,thank you so much for your nice feedback.We are so happy that you liked our hotel and service.Best regards,

Dear Lars,thank you so much for your amazing feedback. We are so glad that you appreciated your stay with us. We will share your nice word with our staff. Sincerely

Dear Marcos,thanks for your time and we are so sorry that you didn't like the stay with us.Best regards,

Dear John,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

Dear Guest, thank you for your feedback about your stay in our hotel. We're glad to see that you've enjoyed so much your stay: we hope we made your experience memorable.Kind Regards,Roberto Taurino, Front Office agent

Thank you so much for your nice feedback.We will share your kind word with our staff.Best regards

Dear Julia,thanks for your feedback and we are glad that you enjoyed your stay with us.Best regards

Dear Lisa,we are so sorry we will investigate what's happened. Best regards

Dear Michael,thanks for your time and we are so sorry regarding your experience. We appreciated your suggestion and we will work to improve it. Best regards

Dear Jasmine, thank you very much for the time spent to leave us a feedback. We appreciate so much what you wrote us: we hope to see you again as our customer to make you live the best hotel experience to live and remember.Kind regards, Roberto Taurino, Front Office.

Dear Andrea, thank you for the time spent to leave us a feedback about your stay. We appreciate so much the words you spent for our staff: we'll share your review with everyone.The transfer cost match the medium range area taxi runs, if you're looking for other options to keep in consideration, you can look for the airport bus service, free of charge. For other informations, feel free to contact us every moment, we'll reply you as soon as possible.Kind regards, Roberto Taurino, Front Office

Dear Marc, thank you for the time you spent to leave us a feedback. We appreciate so much that you've had a lovely stay in our hotel. We hope to see you soon again as our guest. Kind Regards, Roberto Taurino, Front Office

Dear Carolyn,thanks for your full rating.We are so glad that you appreciated your stay with us.Best regards,

Dear Mr. Kevin,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

Dear Ahylin,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

Dear Lok Lun Nolan,thanks for your time and feedback.We appreciated that you liked your stay with us.Sincerely

Dear Tali,thank you for your time and feedback.We are glad that you appreciated our shuttle service and delicious breakfast. We are so sorry regarding the noisy and pillows not comfortable. Best regards,

Dear Christine,thanks for your time and we are so sorry regarding the disservice. The presence of harmless green insects is normal at this season in our moorland area. Unfortunately, it is nature. But I am very sorry and offer my apologies. The girls do their best during the clean-up but these months we are overrun with these harmless insects. Thank you once again and my apologies. Sincerely

Dear Nineveh,Thank you for the time spent to leave us a feedback about your stay in our hotel. We work everyday to make our customers stay the best experience they can ever had. We hope to see you again in our hotel and make you change idea about our qualities standards.Kind Regards, Roberto Taurino, Front Office

Dear Karen,thank you so much for your amazing feedback.We are so happy that you liked our location near the airport and shuttle service.We will share your nice word with our staff.Best regards,

Dear David,thank you so much for your time and feedback.We are so glad that you liked your involuntary stay with us. We hope to see you again in the future.Sincerely