Dear Mr. Ben, Thank you very much for having stayed with us and for sharing your review. We are happy to read that you thoroughly enjoyed your stay with us and we hope to have the opportunity to welcome you back on another occasion. Kind regards, Marco Olivieri General Manager

Dear Shu Hui, It is always a pleasure to read our guests' feedback so we thank you for taking time to share with us yours. We truly appreciate you kind words as well as your support in recommendin our hotel. We hope to welcome you back for another enjoyable stay in the near future. Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you for giving us your opinion. We are pleased to see the maximum rating in all categories. We hope that you will join us next time you will be in Milan. Kind regards, Marco Olivieri General Manager

Dear WENYU, Thank you for having stayed with us and for sharing your review. Although we are truly happy that you have appreciated our locaion, our Maserati courtesy car service and the service excellence provided by our colleagues, we are sorry to read that you were not satisfied about the level of cleanliness in the room. Thank you for brining it to our attention, we have shared your comments with the relevant department head and we apologize for any inconvenience caused. We nevertheless hope to have the opportunity to welcome you back again next time you visit Milan. Kind regards, Marco Olivieri General Manager

Dear Mr. Leo, Thank you very much for having chosen our Hotel and for sharing your feedback. We are delighted to read that you particularly enjoyed our location and the food. It has been a pleasure to make your stay comfortable and we hope to welcome you back next time you visit Milan. Kind regards, Marco Olivieri General Manager

Dear 'XI', Thank you very much for having stayed with us and for taking time to share your review. We are happy to hear that you recent stay was pleasant and perfectly in line with you expectations. Do come and stay with us again next time you visit Milan, we would love to welcome you bac for another 'superb' stay. Kind regards, Marco Olivieri General Manager

Dear Suk Fun, We highly appreciate the 5* rating that you dedicated to our property confirming that you had an enjoyable stay. Thank you for having stayed with us and we hope to welcome you back next time you visit Milan. Kind regards, Marco Olivieri General Manager

Dear Mr. Ho, Thank you for sharing your review. It is very disappointing for us to learn that you did not leave satisfied with your experience at our Hotel due to a number of shortfalls that occurred during your stay for which we would like to extend our sincere apologies. We are truly sorry if you did not receive the adequate assistance despite the repeated requests. This is very concerning for us as we truly nurture the caring and attentive service of our colleagues. Please be assured that your comments have been well noted and appreciated as these kind of feedback helps us continue improving our services. We nevertheless hope to have the opportunity to welcome you back on another occasion to provide you with a true Excelsior Hotel Gallia experience that will leave you only positive memories. Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you for providing your feedback. We are sorry to see that you only dedicated 3 stars to our Hotel following your recent visit. Any feedback from our Guests is very important to us as it helps us continue improving our services hence we would appreciate if you could share with us your experienced in more details. Thank you and kind regards, Marco Olivieri General Manager

Dear KAI MING, Thank you for choosing the Excelsior Hotel Gallia and for leaving us your review. Our location is indeed very convenient and we are glad that you particularly enjoyed it. It has been a pleasure to have you staying with us and we hope to welcome you back next time you visit Milan. Kind regards, Marco Olivieri General Manager

Dear Mr. Jimmy, Thank you very much for taking time to share with us your review. We are happy that your recent stay with us met you expectation. Please be assured that we have well noted your remarks regarding the dust for what we would like to apologize and we thank you for bringing this to our attention. It has been a pleasure to have you staying with us and we hope to welcome you back on another occasion. Kind regards, Marco Olivieri General Manager

Dear Kuan-ying, Thank you very much for the excellent rating of our hotel and thank you for having chosen to stay with us during your recent visit to Milan. We hope to have the opportunity of welcoming you back sometime soon. Kind regards, Marco Olivieri General Manager

Dear 'PP', Thank you very much for having chosen the Excelsior Hotel Gallia. We are happy that you have particularly enjoyed our Maserati Courtesy car and that thanks to the attentive service extended by our Housekeeping team we managed to make your stay memorable. It's the small touches that make the difference! On the other, we are sorry that you found your room noisy. Please do not hesitate to let us know your room preference next time you will be staying with us so that we can ensure that your visit will be faultless. We hope to welcome you back soon! Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you for your review. We are glad that you enjoyed our hotel and that the facilities with the swimming pool, spa and the gym in particular met your expectations. Come and visit us again for another relaxing stay! Kind regards, Marco Olivieri General Manager

Dear Guest, It has been a pleasure to have you staying with us and thank you for the 5* ranking. We are happy that our room with a bed provided you with a much needed comfort and you had a good night rest. On the other hand, we are sorry for the inconvenience with regards to the shower drainage. Thank you for bringing this matter to our attention. We hope to have the opportunity of welcoming you back on your next visit to Milan. Kind regards, Marco Olivieri General Manager

Dear Guest, Thank you for having stayed with us at the Excelsior Hotel Gallia. We appreciate the four stars that you dedicated to our property and it has been a pleasure to have you as our guest. We hope that you will choose our hotel on another occasion, we will do our utmost to make your next visit most enjoyable ensuring that your next ranking will gain us all the five stars. Kind regards, Marco Olivieri General Manager

Dear Mark, Thank you very much for such kind review. We are delighted to read that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Shahnaz,Thank you so much for your kind words and the perfect review you left for us. It is a great pleasure to hear that you had a wonderful experience, especially with our staff and with our Shiseido Spa. We are grateful for your positive feedback and thank you again for having choose our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear galit, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Kenta, Thank you very much for such kind review. We are delighted to know that your recent stay with us was fully in line with your expectation. It has been a pleasure for us to look after you and we hope that next time you visit Milan you will choose to stay with us again. Kind regards, Gianrico Esposito General Manager

Dear Suzanne,Thank you very much for the excellent score you gave us with your review. We are very proud to see that you had a wonderful experience in our property. We are grateful for your positive feedback, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Min Seok, We would like to thank you for choosing our property, Hotel Gallia, a luxury Collection as a destination for your recent stay in our vibrant city. Thank you for sharing your feedback and we are very sorry to learn that your experience was not really satisfactory, and we are at your complete disposal in case you want to share or discuss further the matter. Although your expectations have been disregarded, we hope that you will offer us another chance to positively surprise you. Hoping to see you soon.Best Regards, Gianrico EspositoGeneral Manager

Dear Chip, Thank you so much for your kind words and the review you left for us.We are so happy to hear that you had a wonderful experience at our hotel.Guests' satisfaction is our top priority, and your positive feedback is very important for us!We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Zeina,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We would like to reach the perfection, and if you wish, please send us an email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Ray,Thank you for choosing our property for your last visit in Milan and we greatly appreciate the feedback you shared in your review. As we haven't full satisfied your expectation, if you have time, please reach us by email letting us know what we can improve in order to deliver an amazing experience to all our Guest. Thank you for choosing our establishment, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Jose Efraìn,Thank you so much for the kind review you left for us. We are very happy to see that this stay perfect matched your expectations. We look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

Dear Nichole,thank you very much for the score given to us with this review. We are so proud to hear that you enjoyed your last stay in our property, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards,Gianrico EspositoGeneral Manager

Dear Simon,Thank you so much for your kind your kind review.We are proud to hear that you had a wonderful experience at Excelsior Hotel Gallia. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear john,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear Guest,Thank you so much for the perfect review you left for us. We are thrilled to see that you had a wonderful experience at our establishment. Thank you again for choosing us and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Sarah Al,We greatly appreciate the feedback you shared in your review. It is amazing to hear that you had a positive experience during your last stay in our hotel. We hope to have the opportunity to exceed your expectations once again on your next visit.Kind regards,Gianrico EspositoGeneral Manager

Dear michael,Thank you so much, we are grateful for your positive feedback you left for us. We are very happy to hear that you had a wonderful experience at our establishment, and we look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear Ricardo,Thank you so much for the perfect review you left for us. We are very happy to hear that you had a wonderful stay with us. We are grateful for your positive feedback; this is very important for us, and we look forward to welcoming you back for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear YINTING,Thank you for the amazing review you left for us. Guest's satisfaction is our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico EspositoGeneral Manager

Dear kristen,Thank you so much for the kind review you left for us. We are very happy that you had a wonderful experience in our hotel. We look forward to welcoming you back in the future for another exceptional stay.Kind regards,Gianrico Esposito General Manager

Dear christoffer,We greatly appreciate the feedback you shared in your review. It is wonderful to hear that you had a positive experience with us overall. We strive for perfection, and we will use your comments about bar and rooms to further improvements. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations on your next visit in Milan.Kind regards,Gianrico EspositoGeneral Manager