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米蘭馬爾蓬薩希爾頓花園酒店的評價

4 out of 5
米蘭馬爾蓬薩希爾頓花園酒店
Via Lazzaretto, 1, Somma Lombardo, VA

評價

7.2

不錯

10 分評分，優異；1002 則評價中有 233 則" "
8 分評分，不錯；1002 則評價中有 365 則" "
6 分評分，一般；1002 則評價中有 224 則" "
4 分評分，欠佳；1002 則評價中有 117 則" "
2 分評分，很差；1002 則評價中有 63 則" "

8.0/10 

整潔度

7.6/10 

職員與服務

8.0/10 

設施服務

7.2/10 

住宿狀況

10/10 

環保程度

評價

8/10 不錯

Jing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
距离机场很近
距离机场很近
於 2019 年 9 月住了 1 晚

10/10 優異

Jing

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地理位置优越
地理位置离机场很近 但是开车没有路灯 很难走 酒店床睡起来比较舒服
於 2019 年 9 月住了 1 晚

4/10 欠佳

MING SHEN

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
離市區太遠，到米蘭中央火車站接泊，只能搭計程車20分鐘到機場，再搭機場快線一小時才能到火車站。
從機場到了飯祝時拿訂房網視屏給前臺服務人員CHECK IN，櫃臺說看也不看就說看不懂中文，我女兒馬上遞上英文版，結果進來一團歐美團，就把我們晾在臺前整整半小時，明顯歧視華人。
於 2017 年 10 月住了 1 晚
Dear Sir, we reject your question, because we respect all the Guest! Sometimes happend that the Guest don't speak Enghlish and this generate misunderstanding. Best Regards Paolo Guidi FOM

8/10 不錯

YangYang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒适干净的酒店
性价比非常高，酒店会有专门的中巴接送客人，离机场估计15分钟时间，下次还会住
於 2017 年 6 月住了 2 晚

6/10 一般

真實旅客

near to airport
not bad

6/10 一般

真實旅客

friendly
Too few foods are available for dinner.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Stanley (HONG KONG)

不滿：職員與服務、住宿狀況和客房舒適度
No Wifi in Room
No Wifi in Room

8/10 不錯

Renato

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Paolo Guidi FOM 於 2020年3月4日的回應
Grazie Molte

10/10 優異

CathyOC (USA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have only good things to say about this property. It was conveniently located for our rental car location. They had shuttles to/from the airport. The property looked new or newly renovated, the room was large, clean and very comfortable. There was a restaurant on premises as well as a lounge/bar area. The staff were VERY helpful and courteous - and spoke many different languages.
於 2020 年 2 月住了 1 晚
Paolo Guidi FOM 於 2020年2月28日的回應
Dear, on behalf of all the staff at the Grand Hotel Milano Malpensa, we thank you very much for taking the time to share your experience. All the staff is committed to giving good moments to all our guests and what they write gratifies us and confirms that we are going in the right direction, We remind you that all our Hotel rooms are sanitized to guarantee a peaceful and comfortable journey, our Staff is prepared and at your disposal to support you in any need. Do not forget that, if you want to fill more protected, at the front office desk there is always a pack of hand sanitizer gel. Best Regards Paolo Guidi FOM

8/10 不錯

Louis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good breakfast. I would like to see "sugarless" choices for cereals. Great friendly, helpful staff. Finally put in a footpath to town and onto the railway station. Yai!!!
於 2020 年 1 月住了 2 晚
Polo Guidi FOM 於 2020年2月19日的回應
Dear Louis, on behalf of all the staff at the Grand Hotel Milano Malpensa, we thank you very much for taking the time to share your experience. All the staff is committed to giving good moments to all our guests and what they write gratifies us and confirms that we are going in the right direction. I keep note about your suggest, Best Regards Paolo Guidi FOM

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚
Paolo Guidi FOM 於 2020年2月19日的回應
Dear, on behalf of all the staff at the Grand Hotel Milano Malpensa, we thank you very much for taking the time to share your experience. All the staff is committed to giving good moments to all our guests and what they write gratifies us and confirms that we are going in the right direction. I keep note about your suggest, Best Regards Paolo Guidi FOM

10/10 優異

Naty (Rimini)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Prezzo conveniente, struttura nuova e molto ben tenuta. Molto confortevole. Colazione molto abbondante. Perfetto.
於 2020 年 1 月住了 1 晚
Polo Guidi FOM 於 2020年1月27日的回應
Grazie davvero molte, alla prossima

10/10 優異

Nazario

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tutto ok
Hotel perfetto come appoggio per partenze da Malpensa, tutti i servizi a disposizione ed ottimo prezzo
於 2020 年 1 月住了 1 晚
Paolo Guidi FOM 於 2020年1月29日的回應
Grazie molte per la sua recensione, ci fa molto piacere che il suo soggiorno sia stato all'altezza delle sue aspettative.

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Tutto perfetto bello e pulito e molto vicino all'aeroporto!!!
於 2020 年 1 月住了 1 晚
Paolo Guidi FOM 於 2020年1月27日的回應
E' sempre bello sapere di aver atteso le aspettative. Questo è il nostro impegno, e leggere che lo avete percepito ci dice che stiamo facendo bene. A presto

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
Buona struttura per partire da Malpensa e con un'ottimo transfer. Riscontrato un peggioramento nella pulizia della stanza e nell'assegnazione della stessa (era una deluxe!) che abbiamo dovuto subito cambiare per un forte e fastidioso rumore interno… Al ns ritorno avevamo una doppia classic con vecchia moquettes e tende sporche! Molto gentile e collaboratrice la ragazza alla reception di nome Alice!
於 2019 年 12 月住了 1 晚
Paolo Guidi FOM 於 2020年1月27日的回應
La ringrazio per la sua recensione, e contento che Alice abbia prontamente risolto la questione. Mi auguro di rivederla presto

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Passato in questo albergo la notte di capodanno, tutto bene. Ritornerò!
於 2019 年 12 月住了 1 晚
Paolo Guidi FOM 於 2020年1月27日的回應
Ci rivediamo volentieri allora! al prossimo anno

6/10 一般

Daniele

不滿：職員與服務
於 2019 年 12 月住了 1 晚
Paolo Guidi FOM 於 2020年1月27日的回應
Grazie molte Daniele, mi sarebbe piaciuto molto ricevere una descrizione sul voto che ha dato. Il commento completo ci consente di attivare le giuste correzioni per garantire il migliuor servizio. A presto

10/10 優異

Dr Mohammad

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Convenient Hotel 15mins from Malpensa airport Transfer shuttle is provided. But must book 24hrs ahead. Excellent reception staff in particular Anna who is a star. Avoid 1st floor rooms as we find them to be tired and dusty Rooms on 3rd were brilliant.
於 2019 年 12 月住了 1 晚
Paolo Guidi Fom 於 2020年1月29日的回應
Thenk ypou veru much for your review.

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務、設施服務和住宿狀況
Guten Lage. Es gibt einen Fitnessraum, weshalb ich dieses Hotel ausgesucht habe. Die 2 Crosstrainer quietschen allerdings unerträglich, was sie unbrauchbar macht. Dies wurde trotz Meldung an die Rezeption nicht behoben. Waschservice im Haus funktioniert gut. Sehr freundliches und hilfreiches Personal.
於 2019 年 12 月住了 8 晚
Paolo Guidi FOM 於 2020年1月31日的回應
Danke viele mals

10/10 優異

Jose Maria

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Paolo Guidi FOM 於 2020年1月29日的回應
Grazie Molte

10/10 優異

真實旅客

讚好：職員與服務
不滿：整潔度
Personale educato e disponibile ampio e comodo parcheggio
於 2019 年 12 月住了 1 晚
Paolo Guidi FOM 於 2020年1月29日的回應
Grazie molte,

10/10 優異

Antonietta (Sardegna)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura ideale x soggiorno di transito x malpensa. Personale professionale e gentilissimo. Navetta x aeroporto comodissima.
於 2019 年 11 月住了 1 晚
Paolo Guidi FOM 於 2020年1月29日的回應
Ottimo!

6/10 一般

Sweendwqg (milan)

家人同遊, 伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
The gym was horrible, old poorly maintained machines a handful of weights and water in a vending machine that they charge 2 € for!
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Don't know why so many negative opinions but in our case everything was in high level including free airport shuttle transfer
於 2019 年 11 月住了 3 晚

6/10 一般

真實旅客

於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 10 月住了 1 晚

4/10 欠佳

Vanessa

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

Cecilia

讚好：整潔度、職員與服務、設施服務和住宿狀況
The atention was great, the breakfast i like very much, and I thanks for all the help that l have recieved
於 2019 年 10 月住了 3 晚

4/10 欠佳

Benjamin

不滿：整潔度、住宿狀況和客房舒適度
Lower your expectations
Lower your expectation and you’ll be fine. Serves a purpose but that’s about it. Would opt paying €50 more and staying at airport hotel (Sheraton). Closer by and looks nicer.
於 2019 年 10 月住了 1 晚

8/10 不錯

Åke

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚

8/10 不錯

Kai

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚

6/10 一般

cecil

家人同遊
Overnight Stay
Great location to airport after missing our flight.
於 2019 年 9 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The price was right but the property is still 15 mins from the airport. The shuttle has a fixed schedule, not on demand so it didn't work for us. The hall reeked of dirty diapers and our room #108 started to smell like sewer gas around 2 AM, not from the bathroom but from the A/C vent. The bathroom mirror lights didn't work. The shower drain was very slow so it overflowed after just 5 minutes. The two pillows were micro-thin, literally an inch thick or less once you put your head on them. The A/C was locked at 25 deg C (77 F) too hot for me. So I used the hair dryer to heat the thermostat and make it think it was 100. Then the A/C kicked on. Only shampoo w/ conditioner combo, no plain gel soap. Lots of painting and wall repair needed in our room. Staff was very friendly but everything else was poorly managed. Spend a little more and stay at a hotel on the airport property if you want to save time. The management of this hotel needs to increase their budget for the basic minimum. If they already have the money they need then they should quit out of shame.
於 2019 年 9 月住了 1 晚

6/10 一般

cecil

於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The fact that you need to book the airport shuttle 24 hours in advance, or else you get charged, is ridiculous. And it is NOT stated in the hotel overview that you will be charged if not booked in advance. Overview says FREE airport shuttle. That’s it. It’s an airport hotel, the shuttle should be free no matter what time you book it.
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The bedroom was spacious and comfortable and the bathroom also very was clean with lots of towels. Nice breakfast too so great value for money. Would recommend a stay there.
於 2019 年 9 月住了 1 晚

6/10 一般

Amit (Madison )

商務旅客
讚好：住宿狀況
不滿：設施服務
Safe was direct as I arrived. Ask to fix it and they did but next day I couldn’t open it so I had to wait for someone with keys to open and let me have my passport. Also - shuttle from the hotel is very good nut TO the hotel is a big problem.
於 2019 年 9 月住了 3 晚

6/10 一般

Susanna

多人同遊
讚好：整潔度、職員與服務和客房舒適度
Friendly Staff, Comfortable beds, POOR BREAKFAST.
For me: Super comfortable beds n pillows. Clean rooms but nothing over the ordinary when it comes to visual/comfort/interior. Friendly staff. Reason for "average score": Is that breakfast buffe was very disapointing. Our reason for choosing SHG before other options within the same price-range was that breakfast buffe (not just "italian breakfast") was offered and included. Sadly nothing on the buffee was/looked fresh. Half of the buffee was dry cakes/desserts. The rest was to wrap it up: "yoghurt n coco-pops, dry bread and some seriously weird tastings egg scramble". Juice was sugar/cordial and coffee was "office machine button coffee".
於 2019 年 9 月住了 1 晚

8/10 不錯

Gary

讚好：客房舒適度
Airport access with Italian village
Good choice for airport access. Not too long a walk to the village of Somma Lombardo for dinner. A little rough around the edges but clean and comfy enough for one night. Included breakfast is varied but basic. Order your coffee from the waitress, much better than the self-serve machine!
於 2019 年 9 月住了 1 晚

10/10 優異

malca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚

10/10 優異

Natalie (Brooklyn, NY)

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was helpful and check in was quick and easy. The room was spacious, clean and had everything we needed. Breakfast was great. I would definitely stay here again!
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：職員與服務
Personale cortese. Camera pulita. Letto comodo. Colazione varia.
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚

10/10 優異

Anna (Monmouth beach NJ)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent but they could manicured lawn better in the front of the entrance
於 2019 年 8 月住了 1 晚

10/10 優異

Giovanni

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Posto tranquillo
Hotel perfetto nessuna lamentela.
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
I would not rate this hotel as 4-star. The beds are quite old and showing basics only.
於 2019 年 8 月住了 1 晚

8/10 不錯

Paola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ferragosto
Soggiorno perfetto
於 2019 年 8 月住了 1 晚