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水星米蘭索拉里酒店的評價

4 out of 5
水星米蘭索拉里酒店
Via Pietro Orseolo 1, Milan, MI

評價

8.6

優異

10 分評分，優異；551 則評價中有 225 則" "
8 分評分，不錯；551 則評價中有 255 則" "
6 分評分，一般；551 則評價中有 46 則" "
4 分評分，欠佳；551 則評價中有 16 則" "
2 分評分，很差；551 則評價中有 9 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Poor condition
Poor hygiene condition in the hotel room. Got bitten by insect and got rash and allergy once enter the room immediately. There is no obvious insect seen, probably was something invisible by bare eyes like mites or ticks. Dust on bedsheet. Request to have a room change immediately but the manager replied there was no room available. I totally can’t sleep in that room and have to sleep in another room with other friends. The room was left empty for the whole night due to poor hygiene conditions. No such condition in other rooms. Bad experience for a 4-stars hotel that is totally not up to standard and cannot provide prompt solution for customers. Some staffs were kind though.
於 2023 年 6 月住了 4 晚
Tatiana 於 2023年7月19日的回應
Dear Guest,Thank you for taking the time to leave a comment of your experience here at the Mercure Milano Solari. Let me remind you that you arrived in the afternoon around 5.00 p.m. and after e few hours in the evening you came to the Reception reporting a mosquito in your room. The Front Office Manager has informed you that we was fully booked and we could not change the room but he instantly offered you a mosquito's repellent that we have put immediately in your room as we know that Milan like almost of Italian City during summer is filled of mosquitoes. The second day, in the morning, we have changed the room immediately. We are sorry to discover only now that the first night you slept in another room.We deeply regret to read that you have experienced problems with the hygiene conditions because our Housekeeping Manager checks every day every single room immediately after the Chambermaids cleans the rooms and of course before Customers arrives. We really regret to read only after you departure about the dust but please note we had no similar feedback from Customer that slept in your room before you and not even from the Customer after you. Buy the way, it is a shame you did not inform us about it at your arrival or in the evening as we could send a member of our Staff to better clean the dusty point as you saied: “no other rooms were in same condition”.Anyway, we look forward to welcome you soon again to try to leave you a better impression.Best regards,TatianaFront Office Shift Leader

8/10 不錯

Pak Hang

讚好：整潔度和職員與服務

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度

8/10 不錯

Chinyu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Chia-Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

CHAU FUNG ANGELA (香港)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好酒店
酒店職員禮貌接待，細心回答客人提問及安排，地点接近景區，交通方便。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
Excellent hotel, facilities are very good. Staff are very nice and friendly, The room is clean, tidy and new. Location is near metro, we just walk 5 minutes to metro station, but AC can not be adjust and it is quite expensive for us. By the way, recommend this hotel

8/10 不錯

CY (Hk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
整潔，舒服

8/10 不錯

RachelBelle (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and convenient
It is close to the MRT not hard to find. It looks new and clean. Some restaurants nearby for you to choose. Shower is strong. Yet the staff is not very friendly and the room has the smell of cigarette.

8/10 不錯

Jennifer

讚好：整潔度、職員與服務和住宿狀況
Great room, clean and excellent staff. Our only minor comments are that the AC vent rattled a bit and the hair dryer did not work. Would definitely recommend to others.
於 2024 年 5 月住了 2 晚

6/10 一般

Rosana

讚好：整潔度
不滿：職員與服務
於 2024 年 3 月住了 12 晚

8/10 不錯

Anubhav

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

10/10 優異

Eliza

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Eliza
It’s nice hotel with delicious breakfast and nice staff.
於 2024 年 2 月住了 1 晚

10/10 優異

Donato

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

Yun

於 2023 年 11 月住了 2 晚

10/10 優異

Wioleta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel, staff very helpful and friendly. Around a lots of pubs, restaurants, shops, coffee shops and night clubs
於 2023 年 11 月住了 2 晚

10/10 優異

Raffaele

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Stanze non molto grandi ma confortevoli e pulite. Letto comodo. Bagno sufficientemente grande con doccia molto ampia. Sala colazione molto curata e ben fornita di tutte le varie modalità di colazione e con tavoli ben dimensionati. Questo hotel sarà la mia scelta per un prossimo viaggio a Milano
於 2023 年 11 月住了 2 晚

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked everything about my stay here. The bed was comfortable, the room was very clean, and the bathroom was gorgeous. I especially enjoyed their wonderful buffet breakfast!
於 2023 年 10 月住了 2 晚

10/10 優異

Anett

於 2023 年 10 月住了 1 晚

10/10 優異

Anett

於 2023 年 10 月住了 1 晚

6/10 一般

Nicola

讚好：職員與服務
於 2023 年 10 月住了 2 晚

8/10 不錯

Nathan

伴侶同遊
讚好：整潔度和職員與服務
Overall our stay was good. The only issues in the room (we did not bring this up as personally we were not bothered, but others may be) were mainly that the maintenance seemed to be lacking, cleanliness was not an issue though. In our bathroom, we had a door with a broken lock so we had to leave it unlocked at all times, the shower door was damaged and didn’t fully shut meaning the floor was always considerably wet after shower usage, a floor tile was damaged in the middle of the shower causing the floor to be slightly unstable and the soap dispenser had been broken off the wall and then rested up against the hand rail instead of being attached back to the wall. We also had no working light on one side of the bed. On a more positive note, the hotel was in a good location within walking distance of the centre for most people, the bed was very comfortable and we had a nice balcony with an unexpected nice view over the courtyard. We only stayed for 2 nights so the issues mentioned above were not affecting us too much and didn’t impact the stay to the extent that we felt like we needed to change rooms, it would’ve just been nice for the hotel to be on top of the general maintenance a bit more, seeing as 5 different things were unsatisfactory in a small room. The cost of the stay was quite high when you factor in that we had a few damaged things in the room.
於 2023 年 10 月住了 2 晚

10/10 優異

Giselle

Great choice
於 2023 年 10 月住了 2 晚

6/10 一般

Riccardo

於 2023 年 10 月住了 2 晚

6/10 一般

Mário

於 2023 年 9 月住了 1 晚

4/10 欠佳

Ahmed

多人同遊
於 2023 年 8 月住了 1 晚

10/10 優異

HAMIDEH

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2023 年 8 月住了 3 晚

8/10 不錯

Pascal

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

Steve

於 2023 年 8 月住了 1 晚

2/10 很差

Mikael

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
TERRIBLE HOTEL
TERRIBLE HOTEL! They gave us a smaller room than we booked and payed for. And they didn’t change the room for us. The room we stayed in, was terrible. The staff had no understanding for our situation. And the pictures of the hotel/room are much better than reality. PLEASE DON’T BOOK THIS HOTEL!
於 2023 年 8 月住了 3 晚

10/10 優異

Serge

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
BOn service et employés serviables
於 2023 年 8 月住了 3 晚

10/10 優異

Karen

於 2023 年 8 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, comfortable, quiet
Staff were so friendly, helpful and the room was very clean. Had everything I needed and was in a great location close to the metro station.
於 2023 年 7 月住了 4 晚

8/10 不錯

Angela

讚好：整潔度、職員與服務和住宿狀況
Good location
Close to S Agostini Metro station in quiet residential area, with nearby shops and restaurants Very friendly staff, good breakfast and happy to cater for those with allergens Room was a good size with King Size bed and storage for clothes plus a safe Bathroom with bidet and walk in shower Air conditioning not great but kept room just cool enough at night ( we did request for it to be looked at)
於 2023 年 7 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pessoal nota dez
Atendimento excelente
於 2023 年 6 月住了 6 晚

10/10 優異

Jessica

於 2023 年 6 月住了 1 晚
Tatiana 於 2023年7月7日的回應
Dear Jessica,Greetings from Mercure Milano Solari Hotel 4* .We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

10/10 優異

Trevor

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Comfortable and clean hotel with reasonable access to the main sights of Milan via the metrol & tram systems. Reception team were very friendly and helpful. Only negatives are fairly trivial, the location of the hotel was in a slightly run down area (though we found out that a lot of investment was being made to improve this) and the hotel bar was a disappointment - it was laid out like a factory canteen when comfortable chairs and a more relaxing environment would have been preferable after a long day of sightseeing.
於 2023 年 6 月住了 3 晚

10/10 優異

John J

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Tatiana 於 2023年7月7日的回應
Dear John,Greetings from Mercure Milano Solari Hotel 4* and thank you for for this high score.We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

10/10 優異

Eliana

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I was unsure of where to book for our first trip to Milan and this location was the best. It was far enough out of the city centre to be quiet but only a 10 or 15 minute walk to be right in the thick of it. But you are really starting to see beautiful things just. few minutes in. The tram and subway are literally 2 min walk away and everything was neat and tidy. Staff are lovely and unless you are looking for ultra modern aesthetics, you can't really knock this. Was affordable for high peak period in comparison to many others around.
於 2023 年 6 月住了 3 晚
Tatiana 於 2023年7月7日的回應
Dear Eliana, Greetings from Mercure Milano Solari Hotel 4* and thank you for taking the time to leave us a review. We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan. We look forward to welcoming you back on a future visit! Warm regards, Tatiana Front Office Shift Leader

8/10 不錯

Roberto

讚好：整潔度、職員與服務和住宿狀況
From the people at the front desk to the area where the hotel is, I loved them all This is more like a suggestion, nothing bad about it. My room had "smart" energy-saving lights, but I never understood why they'd go off while I was in the room. Maybe a written explanation of how they work written somewhere would help
於 2023 年 5 月住了 3 晚

10/10 優異

Mattias

於 2023 年 6 月住了 3 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 6 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente estadia
Banheiro e Quartos espaçosos e limpos. A localização é excelente a 4min do metro num bairro silencioso e perto de tudo
於 2023 年 5 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Greetings from Mercure Milano Solari Hotel 4* and thank you for taking the time to leave us a review.We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit!Warm regards,TatianaFront Office Shift Leader

4/10 欠佳

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Nothing to write home about
於 2023 年 5 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,First of all we would like to thank you for choosing our Hotel as the place for your holidays in Milano.We are very sorry to read about your dissatisfaction, unfortunately you do not provide us many explanations even with this feedback and so it is very difficult for us to understand what were the causes of your dissatisfaction and possibly made some action in order to improve the service or solve any problems that may have occurred. If you give us a chance to earn back your trust, We can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond We are looking forward to welcoming you again at Mercure Milano Solari.Best regards,TatianaFront Office Shift Leader

8/10 不錯

Maria do Socorro

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 優異

Bernadette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great hotel
I’m very nice clean, comfortable hotel with a wonderful breakfast. Staff was very helpful in getting taxis and suggesting restaurants
於 2023 年 4 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Benadette,Greetings from Mercure Milano Solari Hotel 4*.We are thrilled to know that you enjoyed your stay here in our property in the heart of Milan.We look forward to welcoming you back on a future visit!Warm regards,TatianaFront Office Shift Leader

6/10 一般

Adrian

Basic and a little far from everything
Very basic and quite far from the center. Pretty comfortable, but nothing special considering the price paid.
於 2023 年 5 月住了 3 晚
Tatiana 於 2023年6月19日的回應
Dear Adrian,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Satisfeita
Atendeu ao esperado. Bom atendimento. Facilidade de transportes.
於 2023 年 5 月住了 2 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 優異

Mikael

於 2023 年 4 月住了 3 晚
Tatiana 於 2023年6月19日的回應
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,TatianaFront Office Shift Leader

10/10 優異

Nicolas

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚
Tatiana 於 2023年4月16日的回應
Dear Guest,We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,TatianaFront Office Shift Leader