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NH 米蘭馬基雅維利酒店的評價

4 out of 5
NH 米蘭馬基雅維利酒店
Via Lazzaretto, 5, Milan, MI

評價

8.6

優異

10 分評分，優異；743 則評價中有 298 則" "
8 分評分，不錯；743 則評價中有 354 則" "
6 分評分，一般；743 則評價中有 64 則" "
4 分評分，欠佳；743 則評價中有 18 則" "
2 分評分，很差；743 則評價中有 9 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and convenient
The hotel location is good, room is big enough. Breakfast is excellent.Will stay here again

10/10 優異

Fikret

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚

6/10 一般

Daiki

讚好：職員與服務
お風呂の水の流れが詰まっていた。
於 2024 年 3 月住了 2 晚

8/10 不錯

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

Rubin

家人同遊
讚好：整潔度
不滿：職員與服務
Nao gostei
Tive problemas com o carro. Esqueci de tirar o carro da porta do hotel qdo chegamos. O carro dormiu na porta do hotel. Dia seguinte a moça da recepção me ameacou falando que ia chamar reboque, policia etc. avisei que se quisesse poderia me cobrar o que precisasse etc. Rude e inflexivel. Sem necessidade disso…. O pior era ter que passar todo dia em frente a ela na recepção…. O elevador sai na frente… Eu estava errado. Era só falar e tratar direito seu cliente. Nenhuma nessecidade de ameaças… podia simplesmente ter interfonado e pedido para tirar o carro. Nao teria ficado esquecido.
於 2023 年 12 月住了 3 晚
NH Machiavelli Team 於 2024年2月29日的回應
Dear Rubin,Thank You for taking the time to complete our guest satisfaction survey.Please accept our apologies for not meeting Your expectations. Please be assured that we have reviewed Your feedback regarding what occurred during Your stay and have shared it with the entire Team to improve ourselves and ensure we maintain our generally high standards.The hotel doesn’t have a parking for guests and service parkings must remain available for any need. We are so sorry that we got it wrong the way You were told.We are committed to providing memorable experiences with exceptional service and therefore hope to have the opportunity to welcome You again and enhance Your experience in the near future.Thank You again for choosing to stay with us and for taking the time to share Your feedback.Best regards,NH Machiavelli Team

2/10 很差

Diego

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2023 年 10 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
They might surprise you :)
They redeemed themselves - check in was so transactional, no one helped me with luggage at all but during my 2 day trip, I found that the dinner at the hotel restaurant was hearty and filling, and they allowed for late check out so all good in the end
於 2023 年 12 月住了 2 晚

10/10 優異

PASQUALE

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Ottima posiIone
於 2023 年 11 月住了 1 晚

10/10 優異

ersan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

R

於 2023 年 10 月住了 1 晚

2/10 很差

Jordana

於 2023 年 10 月住了 2 晚

6/10 一般

MAMI

不滿：住宿狀況
立地がよい。
立地と朝食は良かったです。フロントの方も親切でした。 しかし、星4つの評価は高すぎると思います。洗面所のドアは閉まらず、シャワーを使うと周囲はびしょびしょになりますし、タオルは硬いです。 そこが残念。
於 2023 年 10 月住了 3 晚

6/10 一般

Sara (Los Angeles)

伴侶同遊
讚好：整潔度
不滿：職員與服務
Staff are kind, but unaware of how to take care of guests or handle their own basic responsibilities. When we checked in, they gave us the wrong room. We went all the way to the room and took our four pieces of heavy luggage up there with us only to find out we had to move everything to a different room. They did not help us. They gave us a different room with the correct bed but with the wrong bathroom. We checked into there anyways because we were so exhausted after two weeks of traveling. we stayed one night and went out for lunch. When we came back after lunch, our key did not work for our room. We had to go back down to reception and get a key that worked. They had no excuse for why the key didn’t work and said their system was down. They had no further information. When I booked this room, I said it was for two people. When I arrived, there was only one robe in the room and one set of slippers. They knew we were two people. I went down and asked for another robe and they said they did not have one. Finally, the room that I had booked had two sinks in the bathroom. The one I ended up getting only had one. By that point, we were so exhausted that we just completed our stay and decided we’d handle it through Expedia. I did let the staff know my concerns and gave them an opportunity to fix it and they didn’t do it. They just said I’m sorry. The amenities are the bare minimum but it is clean. It’s a bit loud, I think it’s next to a train. Very central location.
於 2023 年 10 月住了 2 晚

6/10 一般

Richard

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
just ok
Middle of the road hotel but reception at check in was chaotic and they forgot to return my passport
於 2023 年 10 月住了 2 晚

10/10 優異

Leslie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Buen servicio
Muy amables, muy buen servicio, nos ayudaron con ideas para movernos en la ciudad y nos tranquilizaron ya que veníamos de una muy mala experiencia de otro hotel por la zona, del cual tuvimos que salir corriendo. En general todo muy bien
於 2023 年 9 月住了 3 晚

8/10 不錯

Jarno

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

2/10 很差

Aye Aye

於 2023 年 9 月住了 2 晚

6/10 一般

Bart

讚好：整潔度、住宿狀況和客房舒適度
Understaffed and underwhelmed.
Understaffed to manage guests and phones. There was only one front desk person. We were asked to wait in the lobby , but she forgot about us. I had to call the front desk to get her attention. No apology or offer of any amenities to mitigate the poor service.
於 2023 年 9 月住了 4 晚

10/10 優異

Matthew Roman

家人同遊
讚好：整潔度、職員與服務和住宿狀況
It was a pleasant stay
於 2023 年 9 月住了 5 晚

10/10 優異

Gildardo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good service , cleanliness, convenient , close to restaurants and 15 min from the Milan Station, quite expensive to be a more type of business travel rather than a pleasure travel
於 2023 年 9 月住了 2 晚

8/10 不錯

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice comfortable rooms, our first choice in Milan
Nice clean comfortable room. Good AC. Fridge has drinks and snacks but no price list, they're not free. Breakfast buffet is excellent. You can make coffee at the machine or ask for it at the breakfast bar and they will bring it to you.
於 2023 年 7 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Very comfortable stay
於 2023 年 7 月住了 1 晚

10/10 優異

Igor

讚好：職員與服務和住宿狀況
Suberb breakfast.
於 2023 年 6 月住了 2 晚

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
Muy bueno
於 2023 年 5 月住了 6 晚

8/10 不錯

Nadja

讚好：職員與服務和住宿狀況
於 2023 年 5 月住了 4 晚

10/10 優異

KELLY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Muito bom
Excelente localização. Área animada, com boas opções de bares e restaurantes, fácil acesso às estações e caminhada agradável e tranquila até o Quadrilátero della Moda e centro histórico. Hotel um pouquinho antigo, decoração mais sisuda, mas muito limpo e confortável, serviço cordial
於 2023 年 5 月住了 2 晚

10/10 優異

vivian

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚

10/10 優異

Manuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

Keiji

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So good breakfast, also lots of sweets too.
於 2023 年 4 月住了 2 晚

4/10 欠佳

Linyu

多人同遊
讚好：設施服務
不滿：住宿狀況
- Air conditioning was not working. Room temperature was above 26°C. So, we had to open the window. It was very loud. - The water didn't flow enough in the shower / bath. It was stacking. - We asked for room service we wanted to have a drink. It was around 9 pm. It was not possible. - We took a prosecco out of the fridge, it was not drinkable at all. It was either extremely old or very poorly maintened
於 2023 年 4 月住了 3 晚

10/10 優異

stefano

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

6/10 一般

Marc-Henri

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

10/10 優異

Javier (Mesa)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service, breakfast was super. Location is maybe not perfect but was not bad. I definetely recommend the hotel.
於 2023 年 4 月住了 2 晚
Davide Vaccari 於 2023年4月11日的回應
Dear JavierFirst of all, we would like to thank You for choosing our establishment in Your last stay in Milan and for taking some of Your valuable time to share Your experience with Expedia Community .The whole NH MILANO MACHIAVELLI Team is glad to know that You have enjoyed Your stay.Your positive comments help us to keep improving in order to offer the Best Service Quality.We remain at Your disposal and also we are looking forward to welcome You back for another memorable NH EXPERIENCE.Best Regards!!Davide VaccariGeneral Manager

2/10 很差

Christiane

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
El hotel es viejo, pensé que lo habían renovado y más aún por ser NH que siempre han sido un hotel de prestigio. Se supone que sería una estancia agradable, a las 8:30am estaban arreglando otro cuarto y se escuchaba un taladro y no pude descansar. Las paredes estaban despintadas y se escuchaba el ruido de las calles jamás vuelvo.
於 2023 年 4 月住了 1 晚
Davide Vaccari 於 2023年4月11日的回應
Dear Christianethank you for choosing NH MILANO MACHIAVELLI during the last Milan Visit.We really appreciated You feedback.Our Guest satisfaction is a main goal for NH Hotel Group and is what we strive for on each occasion; therefore we regret to know that we have not managed to cover Your expectations due to the morning noise in Your room.We would like to offer you our most sincere apologies for the inconveniences suffered.We remain at your disposal for any further information,Best RegardsDavide VaccariGeneral Manager

8/10 不錯

ALBERTO

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
correcto
HABITACIÓN Y BAÑO AMPLIO. Desayuno completo y variado aunque le fallan los zumos para mi gusto. Las zonas comunes de entrada recepción o comedor son un poco anticuadas.
於 2023 年 2 月住了 3 晚

10/10 優異

Ruth

8/10 不錯

MOHAMMAD

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Receptionist was unfriendly and rude.
於 2022 年 11 月住了 2 晚

8/10 不錯

Rosa

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 10 月住了 1 晚

8/10 不錯

Rolf (Mettmenstetten)

伴侶同遊
讚好：整潔度和職員與服務
Duomo, Centro and Castle are in walking distance (up to 30 minutes). Garden nearby. Hotel ok.
於 2022 年 10 月住了 1 晚

8/10 不錯

Chika

於 2022 年 9 月住了 3 晚

10/10 優異

Erlend

於 2022 年 9 月住了 1 晚

10/10 優異

ok-chae

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great room for 3 of us. Nice breakfast and parking next door which you pay though. Junior suite room was great!
於 2022 年 8 月住了 1 晚

10/10 優異

Paolo

家人同遊
讚好：整潔度、職員與服務和設施服務
Standard sempre elevato, eccellente colazione, cortesia (molto gradito l'omaggio in camera di benvenuto)
於 2022 年 8 月住了 1 晚

10/10 優異

LUIS FERNANDO

於 2022 年 6 月住了 1 晚

8/10 不錯

Terence

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 3 晚

10/10 優異

Eric

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel très calme et bien situé (proche gare centrale). Personels extrêmement agréables, de bons conseils et très à l'écoute.
於 2022 年 6 月住了 2 晚

10/10 優異

Cecilia G

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay here. Staff was incredible. They serve a really good brkfst.
於 2022 年 5 月住了 4 晚

10/10 優異

Eduardo A

於 2022 年 4 月住了 1 晚

10/10 優異

Asgedom

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 3 晚