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"Excellent value- great spa, good food and nice people."

"Staff was very patient helpful and extremely friendly. Bed mattress was thin"

"Wonderful hotel where all room are unique and filled with our favorite artists installations everywhere! Food is amazing as well! Vegetarian options are available for breakfast ( Japanese style bento box food) We stayed at Jasper Morrison’s wood box room (fantastic!) and joined free art tour. The stuff is very nice and explained us about behind stories of each art."

"Was nice"

"Very clean room, beds were hard but overall hotel was great."

"Great!"

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."

"Room needs better ventilation and air conditioning. "

"It is ok"