2/10 Terrible
John M.
24 May 2023
Too many negatives to give this place a good review.
Went to celebrate our anniversary. Very slow internet, weak phone coverage. Hard to communicate. “Additional” costs were ludicrous. Paid 85% extra in fees & taxes.
Communications frustrating. On arrival, entry code incorrect. Took half hour to get in. Local guest services rep, Breanna, available 1 day out of 4. Not responsive to our concerns.
Many problems with the place. Dining room light not working, poor wifi, sliding glass door broken, deck not swept & had cobwebs, 2 remote controls batteries didn’t work. Guest bathroom toilet started to leak nonstop & same bathroom & adjacent guest bedroom had no power after 1st day. On last morning (Mother’s Day) there was NO WATER. We hauled water from lake to flush toilets, but could not shower. I received a call that went to voicemail (because of the poor reception, of course!) stating we needed to leave the home at our regularly scheduled time. Outrageous, given that this was an issue with the house itself. No consideration for clients who need to get showered, use the toilet, wash up, clean dishes!
I will NEVER again stay at a place that is managed by VACASA and never again at this specific home.
What happened should NOT have happened. And I even sent a final text to Breanna, explaining some of our frustrations, to which I received NO REPLY. Vacasa has serious issues to address & the owner of this place should be extremely upset & agitated with them.
Be warned. Choose another place, and one not managed by VACASA.
John M.
Stayed 4 nights in May 2023