大堂休息區

MSP 機場-美國購物中心凱富酒店的評價

2.5 out of 5
MSP 機場-美國購物中心凱富酒店
1321 E 78th St, Bloomington, MN

評價

7.6

不錯

10 分評分,優異;1337 則評價中有 514 則" "
8 分評分,不錯;1337 則評價中有 396 則" "
6 分評分,一般;1337 則評價中有 183 則" "
4 分評分,欠佳;1337 則評價中有 132 則" "
2 分評分,很差;1337 則評價中有 112 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

7.2/10 

住宿狀況

7.4/10 

環保程度

評價

4/10 欠佳

Tony

伴侶同遊
不滿:整潔度和住宿狀況
One elevator out of service, hallways reeked of pot. Pulled bed covers back and found 2 used tissues between the fitted sheet and top sheet. When we called the front desk, we were not offered another room, rather they told us there was no housekeeping on and we would need to go to the front desk to get new sheets and change the bed ourselves. Shower had low pressure and no hot water in the morning.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日的回應
Hello Tony,We are sorry to hear about the inconveniences you experienced during your stay. Guest feedback is valuable, and we will share your comments with our team to help improve our services. Our goal is to provide a pleasant stay for all our guests, and we apologize for falling short in this instance. We appreciate you bringing these matters to our attention for further review by our management team.

10/10 優異

Jim

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff and nice rooms.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Jim,We're delighted to hear you enjoyed the friendly staff and accommodations during your stay. Should you wish to share more about your experience, feel free to reach out to us directly. Your feedback is greatly valued as we strive to enhance our guests' experiences.

6/10 一般

Karen

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Karen, We appreciate you taking the time to share your experience with us. If there are any specific details you would like to discuss further, please feel free to reach out to us directly. Your satisfaction is our priority.

8/10 不錯

Nicole (Lake Benton)

商務旅客
讚好:整潔度和住宿狀況
Tub/shower was slippery...water pressure not very good. Parking was easy tho.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

8/10 不錯

Chad

讚好:整潔度、職員與服務和住宿狀況
Staff was nice.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Chad,We are pleased to hear that you found our staff to be accommodating during your stay. Your feedback is appreciated as it helps us continue to improve our services for all future guests. We hope you had an enjoyable experience overall and look forward to welcoming you back in the future.

10/10 優異

Ashlee

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was great to us.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Ashlee,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words will be shared with the team as they strive to offer excellent service to all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 欠佳

Casey

伴侶同遊
不滿:整潔度、設施服務和住宿狀況
The room was in very rough shape and dirty, headboard was filthy, blanket had a big brown spot on it, saw little curly hairs on the bathroom ceiling. We were happy to leave.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Casey,We appreciate you taking the time to share your feedback with us. We strive to maintain a high standard of cleanliness and comfort for all our guests. Rest assured that we will address these concerns with our housekeeping team to ensure a more pleasant experience for future visitors. Thank you for bringing this to our attention.

6/10 一般

Michelle

不滿:住宿狀況
Same elevator and ice machines were down as when the was there six weeks before.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 優異

Kim

讚好:整潔度
於 2024 年 2 月住了 1 晚
Manager 於 2024年4月26日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 優異

Kim

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月25日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 優異

Sierra

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was clean and quiet. The hotel is connected to a restaurant so if you don't want to travel or order out you can just go next door to restaurant. Staff was polite, hotel offers shuttle to the airport and mall which is very helpful.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月24日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 優異

Cecile

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to the airport.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

Tanvir

家人同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Property or buildin are old and one elevator are brook. Not repair until we was there. Mouse in the room.which is not convenient if you have a child with you.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月22日的回應
Thank you for the incredible rating. Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 一般

Marcel

The Restaurant was terrible undercooked food and terrible service
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月22日的回應
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 優異

Yekaterina

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value, this hotel had everything. Pool area was very good, continental breakfast was absolutely amazing (eggs, sausages , waffles and more). Staff was super helpful, and the location of this place is perfect, very close to public transit bus.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月20日的回應
Hello Yekaterina,We are delighted to hear that you enjoyed your stay with us and made the most of our amenities like the pool and breakfast. Our team works hard to provide a convenient and comfortable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

8/10 不錯

Samuel (Wasilla)

商務旅客
讚好:整潔度、職員與服務和設施服務
I was traveling alone. My room was far away from the elevators. The staff was awesome and accommodating when I asked to move to a room that I felt safe in.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月19日的回應
Hello Samuel,We appreciate your feedback and are glad to hear our staff was accommodating. Your comfort and safety are our top priorities and we're pleased we could assist you promptly. Should you need anything else on your future travels, feel free to reach out.

8/10 不錯

Linda

It was storming so I don’t know how close to the mall we are
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

10/10 優異

Laura

讚好:整潔度、職員與服務和住宿狀況
It’s clean, inexpensive , and there’s a restaurant attached.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Laura,We're delighted to hear that you found our hotel clean, affordable, and convenient with a restaurant on-site. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 優異

cindy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello cindy,We're delighted to hear that you had a wonderful stay with us! If you have any additional comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!

8/10 不錯

Ethan

於 2024 年 3 月住了 1 晚
manager 於 2024年4月16日的回應
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon

8/10 不錯

Monica

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very close to everything!
於 2024 年 2 月住了 1 晚
Manager 於 2024年4月15日的回應
Hello Monica,We are delighted to hear that you found our location convenient during your stay. Our hotel strives to provide a central location for our guests to easily access various attractions. Should you need anything in the future, please don't hesitate to reach out to us directly.

10/10 優異

ANN

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello ANN,We are thrilled to hear that you had a wonderful stay! We look forward to welcoming you back again soon for another fantastic experience.

10/10 優異

Natalie

家人同遊
Desk staff goes out of their way to be accommodating
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日的回應
Hello Natalie,We appreciate your kind feedback about our desk staff's efforts to assist you during your stay. Our team prioritizes providing exceptional service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance.

10/10 優異

Elizabeth

讚好:住宿狀況
Black mold in bathtub caulking
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日的回應
Hello Elizabeth,We are sorry to hear about your concerns regarding the condition of the bathtub caulking. Your feedback is valuable in helping us maintain our high standards of cleanliness and comfort for all our guests. Should you wish to discuss this matter further, please feel free to reach out to our management team for assistance.

4/10 欠佳

Octavia

不滿:整潔度、職員與服務和住宿狀況
Pool unsafe children
於 2024 年 4 月住了 2 晚

2/10 很差

Latia

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Property looked like a homeless shelter and smells badly when walking around the property but we had limited options because of our budget. The continental breakfast was subpar with runny egg loaves and dried out pastries. The coffee was decent. We stayed 5 nights and needed a 6th night while we waited to move into our new home, so we asked the manager to match the price of the hotel a few blocks down the street to avoid moving all our belongings and she refused despite the hotel not being at full capacity on a Sunday. Place is a joke and overpriced
於 2024 年 4 月住了 1 晚
manager 於 2024年4月11日的回應
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 優異

Richard

商務旅客, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 很差

Marcos

不滿:整潔度、職員與服務、設施服務和住宿狀況
We end up not spending the night at this property the entire property has a smoking smell we end up leaving this property.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 優異

Karen

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Karen,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay.

6/10 一般

Melinda

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日的回應
Hello Melinda,We appreciate you taking the time to share your experience with us. We encourage you to reach out to us directly with any feedback you may have so we can address any areas of improvement. We value your insights and hope to welcome you back in the future.

6/10 一般

Amanda

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日的回應
Hello Amanda,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have. We strive to make every guest's experience exceptional.

10/10 優異

Christine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleased I could leave my car for a reasonable daily fee when I flew out. Also pleased with the shuttle service to and from the airport
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月5日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 不錯

Latia

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月24日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 優異

Edith

於 2024 年 3 月住了 3 晚
Manager 於 2024年4月24日的回應
Hello Edith,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another outstanding experience.

10/10 優異

Anne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Thank you for the easy check-in and out!
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月3日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 不錯

Deborah

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月23日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 優異

Chrissy

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean and helpful staff
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月2日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 很差

Jacob

不滿:整潔度、職員與服務和住宿狀況
This hotel is a metaphor for an abusive relationship From the outside, things look normal. Pretty lobby, breakfast nook, connected to an Outback Steakhouse. As you look closer, you start to see things differently; the cracks in the bathroom tile, the chunk out of the bathtub corner, the weird paint job, the stains on the walls and curtains... and an eerie feeling sets in. But the pièce de résistance is the built in alarm system .. (aka screaming, angry man throwing things at the wall in the room next door at 5am.) So, if you enjoy horror movies and want an immersive experience, this is the hotel for you. If that's not your jam, steer clear of this one.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月3日的回應
Hello Jacob, We appreciate your detailed feedback and regret to hear that your experience at our hotel fell short of your expectations. We take all guest concerns seriously and strive to constantly improve our services. Your insights will be shared with our team for further review and enhancement. Our guests' comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Thank you for bringing these matters to our attention.

8/10 不錯

Tom

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月28日的回應
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

8/10 不錯

Wendy

伴侶同遊
讚好:整潔度和職員與服務
The front desk clerk at check in is so friendly
於 2024 年 3 月住了 1 晚
manager 於 2024年3月27日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

4/10 欠佳

Vic

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Building is in terrible need of remodeling. Very outdated. Bathtub wasn't clean.. Bed sheets had crumbs on one.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月26日的回應
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 不錯

Denise

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We needed a place to stay that had shuttle services to the airport. It was a comfortable nights sleep and early AM shuttle.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月26日的回應
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 優異

Dung (Falmouth)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Conveniently close to MSP airport.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月25日的回應
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

paola

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚
Manager 於 2024年3月26日的回應
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

4/10 欠佳

Keely

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The bathroom light had all bulbs out except one and the fan didn’t stay on for longer than a couple minutes. The shower curtain bar was broken and failing off so the shower curtain didn’t stay closed. Overall condition of the halls was terrible with scratches on doors, flickering lights and out of order elevators.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月25日的回應
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

8/10 不錯

Lisa

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月26日的回應
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

4/10 欠佳

Denise (Waterloo)

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務
I will never be staying at one of these hotels again. I really didn’t think the rooms would look like they looked seeing the lobby. The double bed rooms were twin sized and the tv didn’t work properly and I just didn’t like that the rooms were still looking like back in 1990’s. They need to update their rooms frfr!! The staff was really nice but just wasn’t happy about how our rooms looked.
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月24日的回應
Hello Denise,We appreciate your feedback and are sorry to hear about the disappointment you experienced with the room layout and amenities. We value your comments and will take them into consideration for future improvements. We are pleased to hear that you found our staff to be friendly during your stay. Thank you for bringing this to our attention.

10/10 優異

Guang

讚好:整潔度、職員與服務和住宿狀況
Perfect for the price!
於 2024 年 3 月住了 4 晚
Manager 於 2024年3月20日的回應
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our price. I hope you will return to enjoy a memorable and exceptional experience.

10/10 優異

LaKyshia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日的回應
Hello LaKyshia,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

6/10 一般

DeQuayla

不滿:整潔度和住宿狀況
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月19日的回應
Thank you for the rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon