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艾爾聖保羅國際機場美國購物中心皇冠假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5
艾爾聖保羅國際機場美國購物中心皇冠假日酒店 (IHG 旗下酒店)
3 Appletree Square, Bloomington, MN

評價

8.0

很好

10 分評分，優異；1003 則評價中有 453 則" "
8 分評分，不錯；1003 則評價中有 289 則" "
6 分評分，一般；1003 則評價中有 122 則" "
4 分評分，欠佳；1003 則評價中有 82 則" "
2 分評分，很差；1003 則評價中有 57 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

4/10 欠佳

Chan

不滿：職員與服務、住宿狀況和客房舒適度
Not good experience
Check in at 4 can’t early so bad. Hotel was very old.
於 2021 年 5 月住了 1 晚
TJB 於 2021年5月30日的回應
Hello Chan, We do hope you enjoyed your visit outside of our old hotel.

10/10 優異

Mandefrot

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The rooms are spacious and clean!
於 2024 年 4 月住了 2 晚
Leonardo Atoche 於 2024年4月30日的回應
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 優異

Elizabeth

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Todo muy bien, excepto que una mala experiencia la primera noche que no había electricidad en el edificio y el agua de la ducha fue muy fría
於 2024 年 4 月住了 2 晚
Leonardo Atoche 於 2024年4月29日的回應
Hola Elizabeth, Lamentamos lo sucedido fue algo inesperado para todos nosotros, por eso estamos reembolsando la noche del 19 de abril. Recuerda son 5 a 7 dias para ser reembolsado en la cuenta bancaria. Puedes contactar expedia para que aplique el reembolso.Muchas gracias y esperamos tenerlos de regreso con nosostros.

10/10 優異

Catherine

讚好：整潔度
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月30日的回應
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 優異

Jodi

讚好：整潔度、職員與服務和住宿狀況
Convenient
於 2024 年 4 月住了 2 晚
Leonardo Atoche 於 2024年4月30日的回應
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

8/10 不錯

Mary

伴侶同遊
讚好：職員與服務
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月28日的回應
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 優異

Terri

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's close to the tram line making it easy to get downtown
於 2024 年 4 月住了 2 晚
Leonardo Atoche 於 2024年4月28日的回應
Dear Terri, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 優異

Rafia Irfan

不滿：整潔度、職員與服務和住宿狀況
Terrible
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月26日的回應
Dear Mr. Waheed,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week.

2/10 很差

Heather

家人同遊
讚好：整潔度
不滿：住宿狀況
The hotel lost power for over 12 hours. Regardless of what the staff was saying it was absolutely a hotel issue, as we were the only building without power. The staff was not helpful. This happened from 8pm to roughly 9am the next morning. There was no heat, no extra blankets provided, no offer of compensation. Terrible service!!
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月25日的回應
Dear Heather,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week,,

10/10 優異

Matthew

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was there for a brief business trip. Large, well-maintained hotel. Staff were very pleasant, in particular Leo, who I believe may be the owner. A great stay, and when I'm back in Minneapolis on pleasure my wife and I will certainly stay longer. Thank you Leo!
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月25日的回應
Dear Matthew, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 很差

Bertha Elizabeth

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.
於 2024 年 4 月住了 2 晚
Kyle Johnson 於 2024年4月22日的回應
Good Morning,I certainly understand your frustration as this was a bad situation all around. I assure you that had we had the ability to reach out to every arriving guest we would have. Unfortunately we did not have power so we were unable to do so. Thank you for your understanding.

6/10 一般

Heather

不滿：職員與服務
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月21日的回應
Dear Heather, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 優異

Erick

讚好：整潔度、職員與服務和住宿狀況
A nice option to stay near MSP
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月21日的回應
Dear Erick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

John

伴侶同遊
讚好：整潔度和設施服務
Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月21日的回應
Dear John, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Heidi

讚好：職員與服務
於 2024 年 4 月住了 1 晚
Leonardo Atoche 於 2024年4月21日的回應
Dear Heidi, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Scott

於 2024 年 4 月住了 1 晚

10/10 優異

Andy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
stayed here because its location to MSP, as international flights are very early departure. We stayed here during a snow storm, and facility was under staffed because of weather, but the staff on hand was excellent, in handling the crises.
於 2024 年 3 月住了 1 晚
Leonardo Atoche 於 2024年4月4日的回應
Dear Andy, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 優異

Antoinette

讚好：整潔度
Nice
於 2024 年 3 月住了 3 晚
Leonardo Atoche 於 2024年4月3日的回應
Dear Antoinette, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 優異

Gustavo

讚好：住宿狀況
Good
於 2024 年 3 月住了 2 晚
Leonardo Atoche 於 2024年4月3日的回應
Dear Gustavo, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

2/10 很差

Anastacia

親子同遊, 寵物同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Will never recommend or book here again. Booked it specifically for being a pet friendly hotel. NOT pet friendly at all. Was harrassed by one staff while others apologized for him. Stating I was unable to leave my pet at the hotel, i needed to take them anytime I left AFTER paying a $75 pet deposit & nothing stating this in rules/regulations when I booked the hotel weeks prior nor was anything said when I called to double check, just as I was checking in after driving 4 hrs for our stay. I was told "do not leave your dog here alone. Take it with you anytime you leave and if it barks, we call the police and your reservation is cancelled." A PET FRIENDLY HOTEL THAT MAKES YOU PAY A PET DEPOSIT!!!! Kindly told him I booked this as we would be visiting the mall of america and he would be in his kennel in the room as to not destroy anything. Was called MULTIPLE times threatening to have the police called as "dog was barking so much 2 whole floors complaining". Each time, I drove back to check and THE DOG WAS SLEEPING. Keep in mind with GPS and time of ended phone call, I arrived within 7 mins. Ended up cancelling the rest of out stay and drove home. Needless to say, my son's Easter suprise was ruined and NOT PET FRIENDLY
於 2024 年 3 月住了 2 晚

6/10 一般

Amanda

親子同遊
Pool
於 2024 年 3 月住了 1 晚
Leonardo Atoche 於 2024年3月30日的回應
Ms. Amanda, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

8/10 不錯

Jose

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
Leonardo Atoche 於 2024年3月29日的回應
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 優異

Eric

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
於 2024 年 3 月住了 2 晚
Leonardo Atoche 於 2024年3月29日的回應
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

todd (Winnipeg)

家人同遊
讚好：整潔度、職員與服務和設施服務
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
於 2024 年 3 月住了 2 晚
Leonardo Atoche 於 2024年3月25日的回應
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 很差

Brandon

不滿：職員與服務和住宿狀況
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
於 2024 年 3 月住了 1 晚
Leonardo Atoche 於 2024年3月25日的回應
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

2/10 很差

Genesis

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I couldn't get to my stay because of a snowstorm. Neither Expedia nor the hotel wanted to solve me for something that was not my fault. It was an unexpected situation. I lost all my money and I never separate a stay at the hotel again, much less for Expedia.
於 2024 年 3 月住了 2 晚

10/10 優異

LaToyia

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
於 2024 年 3 月住了 2 晚
Desmane T. 於 2024年3月20日的回應
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 優異

John

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Great experience
於 2024 年 3 月住了 2 晚
Leonardo Atoche 於 2024年3月18日的回應
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 優異

Kenneth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient transportation from airport.
於 2024 年 3 月住了 1 晚
Leonardo Atoche 於 2024年3月17日的回應
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

6/10 一般

Dustin

讚好：整潔度和職員與服務
Used to be a nice place to stay, now they added parking fees, shower was crap.
於 2024 年 3 月住了 2 晚
Leonardo 於 2024年3月10日的回應
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 優異

Derek

讚好：整潔度、職員與服務和住宿狀況
Hot tub.
於 2024 年 3 月住了 2 晚
Leonardo Atoche 於 2024年3月8日的回應
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Joshua

於 2024 年 3 月住了 1 晚
Leonardo Atoche 於 2024年3月25日的回應
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 優異

Katherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable stay. Great dinner and breakfast.
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月21日的回應
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 一般

Juan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Leonardo Atoche 於 2024年2月23日的回應
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 很差

Michelle

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
於 2024 年 2 月住了 2 晚
Leonardo Atoche 於 2024年2月21日的回應
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 一般

Andrea

親子同遊
不滿：設施服務和住宿狀況
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月21日的回應
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 欠佳

Harris

不滿：住宿狀況
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月21日的回應
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 欠佳

Julie

不滿：職員與服務和住宿狀況
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月21日的回應
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

8/10 不錯

amoye

於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年3月21日的回應
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 不錯

James

讚好：整潔度、職員與服務和設施服務
It was decent overall. Hot tub was broken
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月19日的回應
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Ronald

伴侶同遊
讚好：住宿狀況
Good
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月19日的回應
Dear Ronald, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Dan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean rooms. Good restaurant onsite.
於 2024 年 2 月住了 1 晚
Desmane T. 於 2024年2月13日的回應
Dan,Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 優異

Alan

讚好：整潔度、職員與服務和住宿狀況
Warmly welcomed!
於 2024 年 2 月住了 1 晚
Leonardo Atoche 於 2024年2月6日的回應
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 不錯

Jose

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Leonardo Atoche 於 2024年1月29日的回應
Dear Jose, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

8/10 不錯

Lewis

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 4 晚
Leonardo Atoche 於 2024年1月29日的回應
Dear Lewis, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 優異

Ronald

伴侶同遊
讚好：職員與服務和住宿狀況
The room and shower were great
於 2024 年 1 月住了 1 晚
Leonardo Atoche 於 2024年1月29日的回應
Mr. Ronald, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

10/10 優異

Kala

於 2024 年 1 月住了 1 晚
Leonardo Atoche 於 2024年1月18日的回應
Dear Kala, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.Thank you!

10/10 優異

Kimberly

讚好：整潔度、職員與服務和住宿狀況
Easy to get to and free transportation to the airport.
於 2024 年 1 月住了 1 晚
Leonardo Atoche 於 2024年1月18日的回應
Mr. Kimberly, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

10/10 優異

Gayle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We ate at the restaurant for dinner. We sat at the bar. The woman was inattentive and ignored us for most of the time. The table server stepped up to take our order.
於 2024 年 1 月住了 1 晚
Leonardo Atoche 於 2024年1月13日的回應
Dear Gayle, We do apologize for the inconvenience in the restaurant and was no what you expected. I understand Restaurant was crowded last night but not an excuse at all. In a future if you decided to come back everything will be better.

6/10 一般

della

家人同遊, 親子同遊, 伴侶同遊
不滿：職員與服務
The staff made it uncomfortable to talk to them. They seemed bothered when being approached. I felt the same energy from everyone I came in contact with from beginning to end. I wouldn’t recommend this hotel to family or friends.
於 2024 年 1 月住了 2 晚
Leonardo Atoche 於 2024年1月12日的回應
Dear Della, Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!