Dear Darold, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Heidi, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jeff, Thank you for sharing your experience at Extended Stay America! We're delighted to see that you found great value in our weekly rates. We appreciate you choosing us for your accommodation needs. It was a pleasure hosting you, and we hope to welcome you back for another fulfilling stay soon!Sincerely,Hotel Management

Dear Tendeh, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Jailin, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Jeff, Thank you for taking the time to share your thoughts. We are happy your overall experience was pleasant. However, we apologize for the issues that kept it from being perfect. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Sarah, We regret to hear about your experience with our staff. We apologize for any inconvenience you faced. Providing courteous service is a priority, and we will address this concern to ensure a more positive experience for our guests in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to serve you better in your future visits.Sincerely,Hotel Management

Dear Alexi, We apologize for your experience and appreciate your feedback. It's crucial for us to address these concerns to ensure a better experience for our guests. We hope you'll consider giving us another chance in the future. Safe travels.Sincerely,Hotel Management

Dear Elvena, We sincerely apologize for the challenges you encountered during your stay. Learning about the inconveniences with room changes, maintenance issues, and disturbances deeply concerns us. This is certainly not reflective of the high standards we aim to maintain. Your feedback is invaluable; we will address these issues to prevent recurrence. We appreciate your patience and understanding. Please allow us the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Yer, We appreciate you taking the time to give us your feedback. We are sorry that we failed to communicate clearly about the facilities and amenities you were expecting. We will use this as an opportunity to improve and ensure that our front desk staff provides better communication about our property. Also, the information about the breakfast is available on booking site, we are sorry you were unaware of the same. We apologize once again for any inconvenience caused and hope to have the pleasure of welcoming you back in the future. Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the presence of roaches in your rooms. We've addressed this matter with our team to ensure a more thorough inspection and appropriate action is taken. We appreciate your patience regarding the refund process and hope it is resolved promptly. Your feedback is valuable, and we're committed to making necessary improvements. Should your travels bring you back to the area, we'd be grateful for another opportunity to provide you with a more positive experience. Sincerely,Hotel Management

Dear Joseph, We're genuinely sorry to hear about your experience and want to address your concerns. Your feedback is valuable, and we apologize for any inconvenience you faced. Please be assured that we take cleanliness seriously, and we'll investigate the issues you mentioned to ensure they are promptly addressed. Providing additional details about your stay, such as the location and date, would help us investigate and take appropriate action. We understand the importance of a comfortable stay and are committed to improving them. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Roman, Thank you for choosing us and sharing your feedback. We're genuinely sorry to hear about your unsatisfactory experience. We strive to provide a clean and comfortable environment for our guests, and it's disappointing to learn that we fell short during your stay. Your feedback is valuable, and we appreciate your understanding. We will continue to work diligently to ensure the quality of our accommodations meets our guests' expectations. Sincerely,Hotel Management

Dear Peyton, Thank you for taking the time to share your comments about your recent stay with us. We are glad you appreciated us offering comfortable accommodations and thoughtful hospitality at an affordable price. However, we apologize for the long delay you experienced during checkout, causing you to wait. Our team is reviewing this situation, and we are taking extra care to avoid this in the future. Thank you again for your review. We hope you will be back to see us soon.Sincerely,Hotel Management

Dear Belema, Thank you for taking the time to share your valuable feedback. We are glad you enjoyed most of your stay and liked our spacious rooms. However, please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management

Dear Sharon, Thank you for taking the time to write a review of your visit. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Earic, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Howard, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear JoEllen, Thank you for sharing your feedback. We never want to disappoint our guests, so we apologize for your concerns. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Pa Chee, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Dominique, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your feedback is of utmost importance to us, and we take these matters seriously. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Stacey, Thank you for writing a review of our hotel, Extended Stay America. Although you had a good time with us, we are sorry about the issues you experienced and will look into them and ensure they are addressed adequately. Considering the services of our staff, we hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Scott, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Frances, Please accept our apologies for the issue with the unclean room during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless stay you deserve.Sincerely,Hotel Management

Dear Marko, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing our hotel on your recent visit to the area. We agree we are extended stay property and many stays for the long term, but we welcome every guest that walks into our door and treat them as our valued guests equally. We were disappointed to read that we did not meet your expectations, and we apologize your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Grant, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking and the inconvenience caused. Please be assured we will take appropriate action to ensure this is not repeated. Thank you for your candid feedback. We hope we have the opportunity to make it up to you on a future visit.Sincerely,Hotel Management

Dear Lee, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Riley, Thank you for taking the time to leave your feedback. We strive to provide seamless experiences for our guests, and we sincerely regret failing you on this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We also offer a complimentary linen exchange service at the front desk as often as you like, and we are sorry if we missed communicating this with you during check-in. Further, we are sorry for the lack of responsiveness you experienced upon check-out. We hope you will give us another chance to redeem your trust and provide you with the flawless service you should have received.Sincerely,Hotel management

Dear Julie, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations and for lack of amenities. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Zer, Thank you for staying with us and for your review. However, we apologize for the concerns you had with our staff, bath towels not being provided in the bathroom, and not maintaining eatables in the breakfast buffet. Our goal is to provide an exceptional experience for each guest; therefore, we regret not meeting your expectations and assure you that we will take your feedback into consideration. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Hotel Management