Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The home was perfectly lovely. Beautifully cleaned and well stocked for visitor’s needs and comfort. When we arrived after dark there were no lights on and the code given to us by the rental agent did not work. After several attempts juggling between flashlight and key pad I had to find the rental agents number to call for help. She issued another code and we finally got in, but that was just one example of the booking agent’s insufficiency! In order to us the older, free with rental, 4 seater golf cart after a 6 hour drive when all we wanted was our dinner and quiet time, we had to have a visitor come and “teach”us how to drive the cart and give us the key. The key and instructions could have been left on the island or kitchen counter with their rule book. The add on VBRO shows two golf carts in the driveway (which makes parking 2 cars difficult). Only the old 4-seater one is free! The six-seater which is nicer goes for $60 more dollars A Day! It was not moved when we decided not to fall into that trap. What a cheap trick! Then when we went outside the next afternoon the backyard was flooded. It took about 3 hours for the problem to be found and till the next morning for it to be fixed. Also from the first contact with the booking agent we had a terrible problem and I still don’t know how it happened. In the past when I booked with VRBO you could use the “messages” part of the app or homepage to communicate with the owner or booking agent. This time I used it to confirm that I wanted to book our holiday and have whomever my email so that they could get back to me with the booking details. When, after a great while I got the message that we were going to loose our reservation. These people did not contact me through the email I sent them. Somehow they got an email I NEVER use and had been trying to contact me there! When I found that and corrected them and secured our reservation they never stopped using that wrong em