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德斯坦桑德斯廷燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
德斯坦桑德斯廷燭木套房酒店 (IHG 旗下酒店)
11396 US Highway 98 W, Miramar Beach, FL

評價

7.8

不錯

10 分評分，優異；819 則評價中有 301 則" "
8 分評分，不錯；819 則評價中有 278 則" "
6 分評分，一般；819 則評價中有 123 則" "
4 分評分，欠佳；819 則評價中有 63 則" "
2 分評分，很差；819 則評價中有 54 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

8.0/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Frederick

讚好：整潔度、職員與服務、設施服務和住宿狀況
upgrade a/c system
於 2024 年 4 月住了 1 晚

10/10 優異

Jessica

寵物同遊
讚好：整潔度、職員與服務和設施服務
The elevator was an inconvenience because it was one and it stop running after a certain hour
於 2024 年 3 月住了 2 晚

4/10 欠佳

angela

多人同遊
不滿：整潔度和住宿狀況
Not a very clean facility
於 2024 年 4 月住了 2 晚

4/10 欠佳

Iveta

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Dirty,noisy, elevator does not work properly.
於 2024 年 3 月住了 7 晚

10/10 優異

Kailyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good and good service and friendly staff and the room was nice and spacious and accommodated me well
於 2024 年 3 月住了 1 晚

2/10 很差

Edelson

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

Amit

讚好：職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Barbara

伴侶同遊
讚好：整潔度和設施服務
不滿：職員與服務
Everything was clean, their cleaning products was very strong,and certain staff was rude.but overall the room was great and the place itself was great.
於 2024 年 3 月住了 2 晚

10/10 優異

Kavika

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

8/10 不錯

Shelia

家人同遊
讚好：整潔度
Not enough staff on property. Hostess by herself, had to wait. No one on property that could fix leaking faucet in bath tub.
於 2023 年 12 月住了 2 晚

8/10 不錯

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
The tv in my room hand no sound
於 2023 年 10 月住了 1 晚

4/10 欠佳

Kim

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Terrible stay - UNCLEAN
The entire hotel smells of mildew, the stairwell smells so bad we would hold our breath until we got out. When I pulled the sheets back on the bed it was covered in random hair and a bug crawled out from under the pillow. I couldn’t tell you the last time they may have used a vacuum. It was a long weekend for us, I highly recommend that you book anywhere else besides Candlewood suites.
於 2023 年 9 月住了 3 晚

4/10 欠佳

真實旅客

家人同遊, 多人同遊
不滿：整潔度、職員與服務和住宿狀況
Caveat emptor - buyer beware
Hotel was dirty. Clearly cleaned very quickly with little attention to details. The middle of rooms were semi- clean, but just about every edge had days/weeks (or more) old dirt. The elevator was superficially cleaned, on the last day, i bent down and used my finger to wipe up the dirt that was in the corner all the days we stayed. Hotel smelled BAD VERY bad. Walking in you get hit with a cleaning smell, that is trying to be masked with a perfume smell, and its also notably stale. The elevator smelled like someone had a bathroom accident inside, and it wasnt proper cleaned up. The room and the hall on the 2nd floor reeked. Damp/ musky / mold smell, almost choking. This was a family event and not an individual event, with 10 rooms booked it was decided that we did not want to attempt to move everyone. Cranking up the AC helped. The staff was complacent and showed little regard for security. From time to time, a card was left in the room when going to the pool area, and each and every time they asked what room number, swiped the card and never not once asked for who you are or to show ID. Someone could have easily looted a room just by asking for a key to room X. The gift shop/ concession area had exactly 1 bag of funyons - EVERYTHING else was sold out, from Thursday to Monday. The beverages were 1/2 stocked. All the transport carts were in rooms the entire stay. said they had 3. i carried my families luggage in and out. as they couldn't fine a cart. I did spot 1 on sat
於 2023 年 9 月住了 4 晚

6/10 一般

Thorben T

商務旅客
於 2023 年 9 月住了 1 晚

10/10 優異

Micheal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

8/10 不錯

Germeshia

讚好：整潔度、職員與服務和住宿狀況
The only thing I didn't like was we were not able to feel any air in the bedroom in the suite.
於 2023 年 8 月住了 2 晚

6/10 一般

Ashley

讚好：職員與服務和客房舒適度
不滿：整潔度
於 2023 年 8 月住了 1 晚

2/10 很差

Cameron

於 2023 年 8 月住了 1 晚

2/10 很差

Paige

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Our room wasn’t clean, and it smelled rancid. The bathroom was nasty, toilet paper left in the toilet and not flushed. The room itself smelled extremely musky and the couch more like sewage with questionable stains. We asked for a blanket and pillow before smelling the couch and seeing the stains for our daughter and was given a fitted sheet as a blanket. Our daughter ended up having to sleep with my husband and I.
於 2023 年 7 月住了 1 晚

8/10 不錯

Alvaro

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚

2/10 很差

Thanh

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚

2/10 很差

Vekerica

於 2023 年 7 月住了 2 晚

2/10 很差

Mercedes

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Staff is not friendly, not helpful at all they are too busy talking on their phones. Elevator were not working when I checked in, asked front office what should we do since our bags are heavy, attendant said take the stairs then proceeds to get back to talking on her phone. Everyone I go to for assistance is busy talking on their phone.
於 2023 年 6 月住了 2 晚

2/10 很差

Jessica

於 2023 年 6 月住了 2 晚

6/10 一般

Marsha

家人同遊
Hotel room was clean. The bathroom facet sprayed the water. There was only one coffee bag and I had to get another one from the desk. Bed was comfortable.
於 2023 年 6 月住了 2 晚

6/10 一般

Brandon

家人同遊, 寵物同遊
不滿：住宿狀況
Decent hotel that is pet friendly and not too far from the beach and other attractions. It only had one elevator, so you could be waiting up to 5 minutes to go down from the top floor. I was charged a higher price for my dogs than what I was told over the phone and when I first arrived. The full size fridge was a plus and kitchen area with various ammenities.
於 2023 年 6 月住了 4 晚

10/10 優異

Pamela

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed one night with our two pups. It was quiet and clean. Comfortable beds
於 2023 年 6 月住了 1 晚

2/10 很差

Jeffery

家人同遊
讚好：客房舒適度
不滿：整潔度和職員與服務
Bathroom surprise!
Not good! Bathroom had female pads that were used in the garbage! No front desk support! Went to desk and was given a bag to throw them away! Stated that she would give room discount but never received it!
於 2023 年 6 月住了 1 晚

4/10 欠佳

Olin

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The room was noisy, smelled, and showed damage. Ice maker non operational. The pool area had damaged and unusable chairs. Will not stay here again.
於 2023 年 5 月住了 3 晚

2/10 很差

Kristine

伴侶同遊
不滿：住宿狀況
Went out and came back to the room feeling good didn’t look at the sheets. Next morning our sheets had stains. Call the front desk hope they would have it fix about time we come back from breakfast got back the sheets still had not been change.
於 2023 年 5 月住了 2 晚

10/10 優異

Penni

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very helpful and nice staff. Very easy check in and put. No problems at all. I didn’t realize when I booked it that is was animal friendly and the hall way smelled a little. Over all nice stay.
於 2023 年 5 月住了 3 晚

6/10 一般

Jamie

伴侶同遊
讚好：職員與服務
It wasnt very clean, the coffee machine was broken.
於 2023 年 5 月住了 2 晚

4/10 欠佳

Michael

家人同遊
不滿：職員與服務和住宿狀況
Beds were comfortable, other than that not much else. Coffee machines in lobby were broken “out of order” when asked staff for more in room coffee packets they the hotel didn’t have any. Tha staff said no matter how long you stay you only get the one packet in your room after you arrive. All the shelves in the lobby were empty and there was no propane for the grills by the pool. 👎👎
於 2023 年 5 月住了 2 晚

4/10 欠佳

Joni

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
Not Good At All
The hallways and elevator of hotel smelled terrible. The floors in bathroom and entryway had not been cleaned - I took a papertowel, did a few wipes, and came up with hair and dirt. The vanity light did not work and its cover was missing - not a pretty sight!
於 2023 年 5 月住了 2 晚

2/10 很差

Brittany

家人同遊
不滿：職員與服務
We got there and the coffee bar did not work. The girl had a snotty attitude at the front desk and said that she didn’t know when it would get fixed then we got to our room and the room had only two towels and two rags. Then, the next night after we checked, and all the outlets in the room, quit working, another lights would turn on. Then when I called the girl at the front desk, she said that there was no on-site maintenance man which makes me question what happens in the event of an emergency when you need someone there that knows how to fix things she then told me she could switch rooms I said sure, when I go downstairs, I cannot get a hold of her or could not get a hold of anyone. I had to ring the bell several times why are they not sitting at the front counter when that’s their whole job is to sit at the front counter and why is there a bell to get someone’s attention? What are they doing that they’re so concerned in the back that they can’t come up to the front ? Then in our new room we didn’t have silverware we didn’t have pots we didn’t have pans. I had one pot that I had to cook eggs in and eventually that didn’t work so then I had to put the eggs in the microwave if you’re going to use the brand-name candlewood suites and you’re going to claim that you have kitchenettes and it’s a world-class experience and you have a coffee bar and you have a fully stock shop at then stick to those standards . The shot that was completely empty. The shelves were bare.
於 2023 年 5 月住了 3 晚

6/10 一般

Brian

家人同遊
不滿：整潔度
Seemed dirty - scuffed walls / something on the back of the bathroom door / Towel racks appeared to be barley hanging on…thought it smelled like smoke..
於 2023 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Janet

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Enjoyed my stay
於 2023 年 5 月住了 1 晚

4/10 欠佳

Trina

伴侶同遊
讚好：設施服務
不滿：住宿狀況
Great location! However, this hotel had a terrible smell throughout the halls and room. I was on the 2nd floor and the smell forced me to keep my window open the entire time I was in the room. Worst smelling hotel halls snd room I have ever stayed in!
於 2023 年 4 月住了 2 晚

10/10 優異

Brittany

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 優異

Jason

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

4/10 欠佳

Sundae

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Property was nothing like pictures. Staff was not welcoming. Very strong smell of marijuana throughout the hotel. Stayed for one night and then checked out early. It was not how we wanted to begin our vacation. Very disappointing!
於 2023 年 4 月住了 2 晚

10/10 優異

Morgan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 優異

Shanteria

於 2023 年 4 月住了 1 晚

4/10 欠佳

Stephen

家人同遊
3rd floor had a terrible smell, as if someone was cooking very smelly food. The elevator was broken on our stay which was not favorable (3rd floor with small kids). The attendant that checked us in was not super nice nor unpleasant.
於 2023 年 4 月住了 1 晚

4/10 欠佳

Sharon

家人同遊
不滿：整潔度和客房舒適度
Not clean, allergies went nuts
Dishwasher didn't work; the circulation fan for my king suite didn't work, my daughter (12 yrs old) allergies/sinuses went nuts every night we were there. They need to clean the carpets regularly and I think that would help. I didn't realize they were pet friendly, which in and of itself isn't a problem unless someone in your party is allergic. Regular OTC meds didn't help her much. My white slippers were filthy after 5 nights, which is why I say clean the carpets. We're only in the room a few hours a day (besides sleeping), so they shouldn't have been that dirty.
於 2023 年 4 月住了 5 晚

4/10 欠佳

Eric

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Smells like a horse stable inside the property. They allow pets and has a very strong smell of animal urine and such. Extremely covered up with some sort of spray. Cleanliness is not present and property is run down. Was disappointed.

4/10 欠佳

Pamela

家人同遊
不滿：整潔度和住宿狀況
Staff was very nice. Property needs update. No hot water, difficult to control TV, smelly carpet
於 2023 年 3 月住了 3 晚

6/10 一般

Porche

親子同遊
讚好：整潔度和職員與服務
Room had a bad smell to it
於 2023 年 3 月住了 2 晚