“The front of house (specifically the point of arrival) needs a significant reinvention.
As I waited for more than ten minutes to check in, there were four staff members coaching a trainee on the “only working computer” as she fielded phone calls that should have been routed to a reservation line.
And then I was told that I needed to pay for parking—first time at a Fairfield in the history of 35+ years of travel.
Not without irony, I am an owner of a Sheraton Hotel in Texas: same systems,……
“The front of house (specifically the point of arrival) needs a significant reinvention.
As I waited for more than ten minutes to check in, there were four staff members coaching a trainee on the “only working computer” as she fielded phone calls that should have been routed to a reservation line.
And then I was told that I needed to pay for parking—first time at a Fairfield in the history of 35+ years of travel.
Not without irony, I am an owner of a Sheraton Hotel in Texas: same systems,……
Thomas