4/10 很差
Ryan
2023 年 10 月 3 日
满意：员工和服务
不满意：服务设施，清洁度
I’m very sorry to write this but the experience was a very difficult one.
No hand soap.
No shower soap.
No shampoo.
No trash cans.
No hot water (tried for 20 minutes to make it hot)
Had to go to bed with no shower after bicycling around Tuscany all day.
Other people’s clothes in the dressers and cabinetry. I get the impression that this used to be a family house but they haven’t finished moving out or converting it for rental/guest usage.
Floors not vacuumed and very dusty. Ended up taking dirty feet to bed.
Visable dust and cobwebs on many surfaces.
THERE WAS NO LAUNDRY IN THE HOUSE LIKE THE LISTING PROMISED AND I HAD TO WALK ALL THE WAY INTO TOWN TO FIND A LAUNDROMAT.
The hostess left the window open and so when I got back there were bugs everywhere.
They insisted on keeping the key to the front door even though the rental is for the whole house. They came in and out several times and left the keys in the door. It gave me a feeling of invaded privacy.
We had a very difficult time communicating. I had to find another hotel that would call them and talk to them in Italian for me. It was surprising to find out they didn’t speak any English when everyone else in the areas service industry seems too.
I was supposed to stay 3 nights but I was too uncomfortable and so I cut my trip to the area short.
But the internet works and the bed was comfortable. The hostess was kind enough to pick me up at the bus station and let me check in an hour early.
Ryan
2023 年 9 月入住 3 晚