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莫瑟拉阿拉波塔廣場酒店的評價

莫瑟拉阿拉波塔廣場酒店
via di gracciano nel corso 113, Montepulciano

評價

8.6

優異

10 分評分，優異；113 則評價中有 62 則" "
8 分評分，不錯；113 則評價中有 32 則" "
6 分評分，一般；113 則評價中有 9 則" "
4 分評分，欠佳；113 則評價中有 5 則" "
2 分評分，很差；113 則評價中有 5 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Camil

讚好：整潔度、職員與服務和住宿狀況
Great experience
於 2024 年 4 月住了 1 晚
Vale 於 2024年4月12日的回應
Caro Camil, ti ringraziamo infinitamente per trovare il tempo di lasciarci questa bella recensione. Ci fa piacere leggere che il tuo soggiorno a Palazzo Mosela è stato piacevole e speriamo di riaverti presto con noi. Cari saluti da tutto il nostro Staff

10/10 優異

antonio

讚好：整潔度、職員與服務和住宿狀況
Ottimo soggiorno
於 2024 年 3 月住了 1 晚
Vale 於 2024年4月9日的回應
Caro Antonio, grazie per la tua recensione, speriamo di riaccoglierti presto! Un caloroso saluto da tutto il nostro staff

8/10 不錯

Timothy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Palazzo Mosela Alla Porta was a lovely, cosy accommodation for my stay in Montepulciano. The room was delightful, characterful, comfortable, and within walking distance of everything in Montepulciano. Being at the entrance to the town it’s easy to find. But the outstanding element is the service. Valentina and the staff were quick to engage with me via WhatsApp and went to great lengths to make sure I had a great experience. Valentina was wonderfully friendly and helped reserve great restaurants and suggested wonderful cellars to visit. The level of support and hospitality here makes this accommodation really outstanding.
Ludovico 於 2024年3月26日的回應
Dear Timothy,thanks for your much appreciated feedback! Valentina has told the Staff about your politeness and such of a Valued Guest you have been to us.We hope to see you again to collect memories together in the nearest future!Best Wishes,Palazzo MoselaSanBartolomeoLiving Srl

10/10 優異

Matthew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was brilliant!
於 2023 年 12 月住了 1 晚
Vale 於 2023年12月21日的回應
Hi Matthew, thanks so much for your review, we are glad to read you had good time at Palazzo la Mosela Alla Porta and we hope to see you again as soon as possible. Sincerely, the Staff

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Vale 於 2023年12月5日的回應
Dear Anonymous, thanks for your review, you are always welcome in Palazzo la Mosela Alla Porta. Sincerely, The Staff

2/10 很差

Birgit

讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
It was very difficult to find. It would’ve been helpful to have instructions on the parking situation. The room smells very strongly of a heavy perfume. It was almost unbearable. Was very cold the heater did not work, and there was nobody to help. We had somebody from a nearby restaurant actually follow us to the hotel room to try to figure out the heater, unsuccessfully. Staff is only there for short period in the morning. Ludo when he was, there was friendly and helpful
於 2023 年 11 月住了 1 晚

8/10 不錯

Terry

家人同遊
讚好：整潔度和住宿狀況
Our room had a nice little balcony with a great view of the Tuscan hillside. Although this hotel is inside the walled city parking is OK just outside the wall and a short walk. Most of the time there are no office staff here. So your keys may be left in an envelope at reception.
於 2023 年 10 月住了 4 晚
vale 於 2023年12月1日的回應
Dear Terry,thanks to take the time to let us your review.It's nice knowing that you had good times at Palazzo la Mosella alla Porta and we really hope to give you the welcome again very soon.Sincerelythe Staff

8/10 不錯

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Location, Location, Location
2 couples had rooms 3 & 4. We stayed in Oct from Tues-Friday. This Hotel is convenient, Ludo was responsive, the room is large, had good air conditioning and shower had great pressure. This hotel is affiliated with a couple restaurants and enotecas. The good news is that they were amazing. The Porto di Bacco enoteca is directly across the street and has amazing wine expert. They are also a restaurant. We are at Antica di Trattoria Marzocco which was also delish. (Need reservations) the free breakfast is up the street at Pilazzo Avignonesi. They open before 8 and the service is exceptional. Selection of pastries was extensive If I had to pick this hotel apart it will be because 1) the mattress pad is vinyl which made it hotter than necessary and 2) the hairdryer for long hair is small and cheap. A few $’s from the owners could solve these issues easily. These is no elevator. But the town itself doesn’t either. The hotel is on the street. We are heavy sleepers so the nighttime dinner crowd did not bother us. I had no problem getting to sleep. Room 4 has a nice sitting area and if you open the windows you’ll get a cross breeze. Overall, this place was inexpensive and perfect for us.
Breakfast place
Hair dryer
Room 3
Windows face the street
於 2023 年 10 月住了 3 晚
vale 於 2023年12月1日的回應
Dear Susan,thanks very much for your glowy review. It's really wonderful for us reading that you had great time at Palazzo la Mosella alla Porta and we really hope to give you the welcome again very soon.Sincerelythe Staff

8/10 不錯

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Uri

於 2023 年 9 月住了 1 晚

10/10 優異

Mikael

於 2023 年 7 月住了 1 晚
tanjot 於 2023年8月3日的回應
Thank you for your feedback! We are very happy to know that you had a great stay with us, and we hope to see you again!

10/10 優異

assaf

於 2023 年 7 月住了 1 晚
tanjot 於 2023年8月3日的回應
Grazie for your feedback! We are very glad that your stay with us was a great experience! We hope to see you again!

10/10 優異

Hertta

於 2023 年 7 月住了 2 晚
tanjot 於 2023年8月3日的回應
Thank you for your precious feedback! We are glad to know that your stay at Palazzo Mosela was great and we hope to see you again!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
tanjot 於 2023年8月3日的回應
Thank you so much for your feedback, we are really glad to know that you had a great stay with us!

10/10 優異

Adelaide

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚
tanjot 於 2023年7月4日的回應
Dear Ms Adelaide, thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soon. Best Wishes,Palazzo Mosela alla Porta

10/10 優異

Christine

讚好：整潔度、職員與服務和住宿狀況
The view from the balcony was out of this world. Fabulous host and extremely helpful. Superb restaurant .
於 2023 年 6 月住了 2 晚
Tanjot 於 2023年6月19日的回應
Dear Ms Christine, thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soon. Best Wishes,Palazzo Mosela alla Porta

10/10 優異

Lars

於 2023 年 6 月住了 1 晚
tanjot 於 2023年8月3日的回應
Thank you for your feedback! We are glad that you had a great stay at Palazzo Mosela

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful rooms and scenery
於 2023 年 5 月住了 2 晚
Ludovico 於 2023年6月7日的回應
Dear Guest,thanks for your appreciated feedback! We are much looking forward to welcome you soon and send you all the best wishes.Sincerely,Palazzo Mosela alla Porta, Montepulciano

10/10 優異

Petru Liviu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Ludovico 於 2023年5月28日的回應
Dear Mr. Petru,thank you for your precious feedback! We are glad that you have stayed well and looking forward to welcome you again soonBest Wishes,Palazzo Mosela alla Porta

10/10 優異

Bruce

讚好：職員與服務、設施服務和住宿狀況
於 2023 年 5 月住了 5 晚
Ludovico 於 2023年6月7日的回應
Dear Mr. Zuber,thanks for your appreciated feedback! We are much looking forward to welcome you soon and send you all the best wishes.Sincerely,Palazzo Mosela alla Porta, Montepulciano

10/10 優異

Marlies

於 2023 年 5 月住了 1 晚
Ludovico 於 2023年5月8日的回應
Dear Ms Marlies,thank you for your much appreciated feedback! We are glad that you and your beloved ones stayed well at Palazzo Mosela, can't wait to welcome you again in Montepulciano!Best wishes,Ludovico

10/10 優異

Alessandro

於 2023 年 4 月住了 1 晚
Ludovico 於 2023年4月29日的回應
Grazie Alessandro! Il suo feedback è molto importante per noi e ci fa piacere che sia positivo. Speriamo di rivederla presto a MontepulcianoPalazzo Mosela alla Porta

10/10 優異

Richard

於 2023 年 3 月住了 3 晚
Ludovico 於 2023年4月7日的回應
Thank you Richard! Your feedback is much appreciated, we are glad that you have had a nice time at Palazzo Mosela alla Porta, looking forward to welcome you very soon

10/10 優異

FELIX GUILLERMO

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicación. Cuartos muy ordenados y limpios. Buena atención.
於 2022 年 10 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Mrs. P.
Check in and check out poor. No orientation. Confused because we thought we were above or attached to winery. When we found winery ourselves, we were treated poorly, not offered tastings. No tables available. Not given info on where to go to breakfast, none of other guests were either. We were all looking for “envelope” with vouchers which weren’t there. We all wandered around, finally cleaning lady let us know where to go but venue wanted vouchers. Worst was we were told we needed to book taxi day ahead to ensure service, and she would book for us. Turns out it wasnt booked but she said she could get a taxi half hour before our train was leaving. Must have been a friend not taxi, passed a taxi stand on way with plenty of taxis, her “friend” charged us $25 Euro’s to go 4kilometers. Loved the location and room. Service poor or non existent.
於 2022 年 9 月住了 1 晚

8/10 不錯

Melissa

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Good location
The hotel has a great location however we had a bad experience getting to the hotel and there wasn’t anyone there to greet us. We had to look in automated emails from the hotel for instructions telling us that the girl that works there was at a different restaurant etc etc I wish they at least had a note at the hotel letting guests know about that I’m English because it is a very touristic area and we do not speak Italian. They give you a coupon for breakfast at some other restaurant that we could t use because they weren’t opened yet. Besides that the location si great and we were lucky enough to find parking about two blocks from the hotel for 10€ x day
於 2022 年 9 月住了 2 晚

8/10 不錯

Snezana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Det var fint. Meget sentralt . Vennlig personell. Det var problematisk å finne fram mef google maps grunnet registrert adresse ellers bra.
於 2022 年 9 月住了 1 晚

10/10 優異

Luc

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Quaint room, in a 13th century building, with a magnificent view of the Tuscan landscape on one side, and the main street of medieval Montepulciano on the other..
於 2022 年 8 月住了 1 晚

6/10 一般

Chantal

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Great location but lots lacking.
Really average stay, considering the price tag! Great location and view, but all else lacking. Small room, no bedside tables at all - nowhere to place water/phone etc next to the bed. Nowhere to put suitcase in the bedroom except on the floor. Only one place to plug in phone charger, near the door, sharing the fridge powerpoint. No surface around the bathroom vanity. No iron. "Breakfast included" was quite a joke... a voucher for the cafeteria around the corner, with very little ambience and no mobile reception. The voucher included a croissant (selling at €1.10) with one coffee and one small bottled fruit juice. No water included. Really below expectations when you pay €160 per night 'including breakfast'! The website pic of coffee with a view is certainly not the breakfast room as there isn't one on the property. Reception lady was very helpful (in approving a refund for the second night) but reception was mostly unmanned and hard to reach... I saw other guests often waiting for assistance as well, until someone showed up.
於 2022 年 8 月住了 2 晚

8/10 不錯

Maureen

於 2022 年 8 月住了 1 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tout était parfait
於 2022 年 8 月住了 1 晚

10/10 優異

Anne (Plano)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property and glorious views. Excellent AC.
於 2022 年 7 月住了 1 晚

2/10 很差

Miikka

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
There is no hot water for hole day
於 2022 年 7 月住了 1 晚

10/10 優異

Suzanne

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 3 晚

10/10 優異

Bruno

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚
Tanjot 於 2022年6月21日的回應
Dear Bruno, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

6/10 一般

Valdemar

讚好：客房舒適度
於 2022 年 5 月住了 1 晚
Tanjot 於 2022年6月21日的回應
Dear Valdemar, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

8/10 不錯

Micheline

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gréât location!
Gréât location, staff friendly and helpful.
於 2022 年 5 月住了 2 晚
Tanjot 於 2022年6月21日的回應
Dear Micheline, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

4/10 欠佳

Domenico

讚好：職員與服務
不滿：設施服務和住宿狀況
La struttura si trova proprio sul corso ed è comodissimo al parcheggio P1. Il personale è gentile e disponibile. Le camere non sono adeguate al costo in termini di arredo. La colazione viene servita in un bar fuori della struttura e questa specie in inverno non è accettabile specie se viene classificata ma struttura come 4 stelle. La colazione è composta solo da una bevanda calda, una bio che ed un succo. In una località ricca di cultura culinaria come Montepulciano si potrebbe fare ben altro. Peccato con alcuni cambiamenti il livello dei srvizi sarebbe ben diverso.
於 2021 年 12 月住了 2 晚

8/10 不錯

Fabrizio

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2019 年 12 月住了 1 晚
Elisabetta 於 2020年1月21日的回應
La ringraziamo per la recensione . Ci auguriamo di averla di nuovo nostro ospite. Cordiali Saluti

10/10 優異

Massimo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stanza molto pulita e accogliente,personale cordiale Nulla di negativo
於 2019 年 11 月住了 1 晚
Elizabeth 於 2019年12月16日的回應
Grazie Massimo, molto gentile. Cordiali saluti.

6/10 一般

真實旅客

讚好：住宿狀況
不滿：職員與服務
於 2019 年 11 月住了 1 晚

8/10 不錯

Laura

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 11 月住了 3 晚

10/10 優異

Danton

於 2019 年 11 月住了 2 晚

10/10 優異

Catherine (Silver Spring, MD)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was in room 6 on the top floor, which was a climb, but was rewarded with perhaps the most beautiful view ever - the valley, the vinyards - it was worth the climb.
於 2019 年 10 月住了 2 晚
Martina 於 2019年11月12日的回應
Dear Catherine, thank you for your review. We appreciate your feedback and we invite you to stay again with us in the future!

4/10 欠佳

Giannicola

不滿：職員與服務、住宿狀況和客房舒適度
Accoglienza perfetta con tea time personale gentilissimo location molto gradevole giardino con piscina molto curato colazione ottima!!lo Consiglio vivamente
於 2019 年 10 月住了 1 晚

2/10 很差

RobertoInzunza (Santiago Chile)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Llegué al Hotel Pallazo Mosela allá Porta de Multipulciano y recepción no acepto la reserva número 7483887393224. Dijo que no tenía nada reservado de Expedía y tampoco tenía habitación disponible. Tuvimos que buscar otro Hotel y volver a pagar . REQUIERO DEVOLUCIÓN DE LOS 116 Euros Soy Roberto Inzunza Fono (56)9 81377100 de Chile
於 2019 年 10 月住了 1 晚
Elizabeth 於 2019年11月5日的回應
Dear Guest, as we remember you booked last minute at 9 in the evening, but refused the room we provided without even checking in or having seen the room and you haven't canceled the reservation, please address your request to Expedia, we have not charged you any amount. Best regards.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location location location, oh and great value for a quality unique experience.
於 2019 年 9 月住了 1 晚
Elizabeth Marketing manager 於 2019年10月15日的回應
We are glad you appreciated.Best regards

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Location is great, wonderful view and just inside the arch as you enter this beautiful town. However, there are many steep and narrow steps to get to rooms and no elevator. And the breakfast that comes with the room is at a restaurant half a mile or so away _ not at the hotel. No coffee available in the room or at the hotel, not even instant coffee. These negatives would have made me rethink staying here.
於 2019 年 9 月住了 2 晚
Elizabeth- Marketing Manager 於 2019年10月15日的回應
Thank you for sharing, we will take into great consideration your observations. Best regards.

10/10 優異

Juliet

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
於 2019 年 9 月住了 2 晚
Elizabeth- Marketing Manager 於 2019年10月15日的回應
Thank you.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice place for short stay, right in town, very convenient location, parking is two minutes walking, staff very helpful
於 2019 年 8 月住了 1 晚