大堂

伊克諾酒店的評價

2 out of 5
伊克諾酒店
2616 Gamble Rd, Monticello, FL

評價

7.6

不錯

10 分評分,優異;697 則評價中有 192 則" "
8 分評分,不錯;697 則評價中有 253 則" "
6 分評分,一般;697 則評價中有 147 則" "
4 分評分,欠佳;697 則評價中有 61 則" "
2 分評分,很差;697 則評價中有 44 則" "

7.6/10 

整潔度

8.0/10 

職員與服務

6.6/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Alisa

讚好:整潔度、職員與服務和住宿狀況
Ok
於 2024 年 4 月住了 1 晚
Danielle W 於 2024年4月22日的回應
Thank You!

8/10 不錯

Zachary

讚好:職員與服務
於 2024 年 4 月住了 1 晚
Danielle W 於 2024年4月22日的回應
Thank You!

10/10 優異

Deborah

家人同遊
Friendly staff, room clean, no frills but adequate, cold air conditioning, beds ok, quiet, small free breakfast accommodations were good, coffee was hot and good. Budget price was in line for properly. Met our needs.
於 2024 年 4 月住了 1 晚
Laurie 於 2024年4月12日的回應
Thank you so much Ms. Deborah. All the staff really appreciates you for staying with us and for leaving us a very nice review, it means a lot. We hope to see you again.

8/10 不錯

Eugene

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was super friendly and accommodating. Facility/room was clean and comfortable. Breakfast hit the spot.
於 2024 年 3 月住了 2 晚
Laurie 於 2024年3月27日的回應
Thank you very much on behalf of the entire staff. We really appreciate you choosing to stay with us and for taking the time out of your day to take our survey, your feedback is very important to us all and we are very happy to know that the staff was very good to you during your stay with us.

6/10 一般

Crystal

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
My husband & I had a late check-in (nearly 11 pm). During check-in, I was informed that our room was on the 2nd floor and I asked if we could be moved to the 1st floor (noticed only 4-5 vehicles in parking lot) because my husband is handicapped. I was that a change could not be made. Understandable, because I know that my request should have been made when I made our reservation, my fault. The 2nd floor room had been cleaned, but was not clean. The carpet and chairs were laden with stains and one of the chairs had a rip down the middle. Also, you had to flush the toilet 5-6 times to get the tissue to go down. However, during breakfast (such as it was) in the morning, I made the same request to the morning clerk and within 10 minutes, I was moving to a room on the 1st floor. This room was not the best, but it was a step up from the 1st room. Although, the night clerk was pleasant, she did not even attempt to check for available rooms on the 1st floor (there were several empty rooms; curtains were open). I believe that she was just trying to hurry & leave at the end of her shift. No going above & beyond. Thank you, morning clerk!
於 2024 年 3 月住了 2 晚
Laurie 於 2024年3月5日的回應
Dear Mrs. Crystal, thank you very much for choosing to stay with us, We do apologize for any inconvenience you may have had but we are very grateful that you were taken care of quickly the very next morning. We do hope that you enjoyed your stay. We hope to see you again.

8/10 不錯

Rose

伴侶同遊
讚好:職員與服務
Ok location Dirty stained carpet
於 2024 年 2 月住了 1 晚
Laurie 於 2024年2月18日的回應
Thank you for choosing to stay with us. We hope you had a pleasant experience during your visit.We would like to extend our sincere apologies if you noticed a stain on the carpet during your stay. Please be assured that addressing this issue is part of our improvement plans, and we are scheduled to replace all carpets with tiles in the near future. Your feedback is invaluable to us, and we appreciate your understanding.We genuinely hope that despite this inconvenience, you enjoyed your overall stay with us. Your satisfaction is our priority, and we look forward to the possibility of hosting you again in the future.If there is anything specific you would like to share about your stay or if there are ways we can enhance your experience next time, please feel free to let us know.Thank you once again for choosing our accommodation, and we hope to welcome you back soon.

8/10 不錯

Jerome

於 2024 年 2 月住了 1 晚
Laurie 於 2024年3月27日的回應
Thank you for choosing to stay with us and for taking our survey. We are all very happy to know that you had a nice visit with us. We hope to see you again soon.

8/10 不錯

Sonja

於 2024 年 1 月住了 1 晚
Laurie 於 2024年1月29日的回應
Thank you so much for choosing to stay with us and for taking the time out of your day to take our survey, it is very important to us.

10/10 優異

Mikael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good value for money
Good value - good comfort - very nive staff
於 2024 年 1 月住了 1 晚
Laurie 於 2024年1月28日的回應
On behalf of the entire staff we would like to say thank you very much Mr. Mikael, for choosing to stay with us and for the great review. We are very happy that you had a good experience and we hope to see you again.

10/10 優異

Ralph (Warwick)

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Laurie 於 2024年1月24日的回應
Thank you very much for staying with us and for taking the time out of your day to take our survey and give us a nice score. We hope to see you again.

4/10 欠佳

Judith

家人同遊
不滿:設施服務和住宿狀況
This property was very run down. Bath tub was rusted and chipped. chipped paint on walls. Walls very thin could hear neighbor snoring. Breakfast looked like picked up at gas station. Not up to what I expected from an Expedia property recommendation.
於 2023 年 12 月住了 1 晚
Laurie 於 2024年1月12日的回應
Dear Ms. Judith. On behalf of the entire staff we would like to apologize for not meeting your standards. We are putting plans together to remodel and the breakfast items are what is required from our franchise, we apologize.

4/10 欠佳

真實旅客

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Laurie 於 2024年1月1日的回應
Thank you for choosing to stay with us and thank you for taking our survey. We hope you have a wonder New Year. Please come visit us agian.

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The rooms need a lot of maintenance: drapes are totally damaged, bathroom with mold, carpet need cleaning. Breakfast was very poor and we had to wait a lot for it.
於 2023 年 12 月住了 1 晚
Rachel 於 2023年12月25日的回應
Dear Andrea,We apologize for not meeting your expectations regarding the maintenance, drapes, and carpets of our rooms. In addition, we apologize our breakfast did not meet your expectations during your recent stay. However, we are currently in the process of remodeling our rooms to better serve our guest. We will forward your feedback to the appropriate department in order to resolve these issues. That being said, we appreciate you giving us a 5 star rating. We hope to be able to host you again in the future and hope you have a happy and safe holidays.

10/10 優異

Alicia

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
By far one of my more pleasant experiences. Loved the quiet area and was able to rest well. Staff was very inviting and accommodating. Clean and comfortable!
於 2023 年 12 月住了 1 晚
Rachel 於 2023年12月19日的回應
Dear Alicia,On behalf of the entire staff at the Econo Lodge we would like to say thank you for taking the time to leave us a review. In addition, thank you for leaving us a perfect score! We appreciate the feedback and hope to be able to see you again soon. Have a happy and safe holidays from all of us!

10/10 優異

leticia

讚好:整潔度和職員與服務
Though it is outdated, it was good for 1 night, however; breakfast is too limited.
於 2023 年 12 月住了 1 晚
Rachel 於 2023年12月16日的回應
Dear Leticia,On behalf of our entire staff, we would like to thank you for taking the time to complete a review regarding your recent stay with us and for giving us a perfect rating. We will look into expanding our breakfast selection as we are constantly looking forward to making improvements to better suit the needs of our guests. We hope you have an amazing holiday season and we look forward to seeing you again soon!

8/10 不錯

Ron (New Orleans)

家人同遊, 寵物同遊
讚好:職員與服務和住宿狀況
Nice Staff. Fridge did not work. Microwave did. Continental breakfast was adequate. Good Coffee. Older hotel. Nice hot showers. Expedia charged us more than the hotel rate. Should never had booked through them. No refund of the difference. Next time will book through hotels themselves. Expedia site useless!
於 2023 年 12 月住了 2 晚
Laurie 於 2023年12月12日的回應
On behalf of our entire team we would like to say thank you very much for choosing to stay with us, thank you for taking our survey and thank you for the kind words. We are very happy to know that you enjoyed your stay with us. We hope to see you again.

10/10 優異

Leona

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We were pleasantly surprised with the cleanliness and helpfulness of the front desk. Easy check in Easy check out. Continental breakfast was very nice. Bagels juice and yogurt just about what I ate at home
於 2023 年 11 月住了 1 晚
Rachel 於 2023年12月8日的回應
Dear Leona,Thank you for taking the time to complete your review regarding your recent stay at our hotel. It was an absolute pleasure to meet you. On behalf of our entire staff, we would like to say thank you for giving us a perfect rating! We hope you have a safe and happy holidays! We hope to see you again soon.

2/10 很差

真實旅客

多人同遊
不滿:整潔度、職員與服務和住宿狀況
Place looks like it was a homeless shelter!
We arrived with friends. Friends checked in before us. We met them in their room. The room was so dirty and smelled aweful that they did not want to stay in that room. Office put them in a different room. The other room was as bad as the 1st. Bugs, dirty and smelled bad. Did not want to imagine how the bed was! We went to the office to cancel our reservation after seeing the 2 rooms thay offered our friends. They would not refund us. They did not refund our friends either. Had to call corporate to get a resolve. Save yourself and don't book here!!!!
於 2023 年 12 月住了 2 晚
Rachel & Danielle 於 2023年12月6日的回應
Dear Anonymous:On behalf of the entire staff, we apologize our rooms did not meet your expectations. To clarify the "friends" were in a different room that did not meet their expectations and were moved to another room. The other party or "friends" met them in the parking lot and NEVER looked at their room and wanted to cancel prior to checking in. When the "friends" arrived 30 minutes later and wanted to cancel, they were informed the Guest Service Agent would have to speak to management. However, as it was after 4pm, the chances are the room/rooms would not be refunded. That being said, we are in the middle of remodeling our hotel to better accommodate our guests.

10/10 優異

Jessica

於 2023 年 11 月住了 1 晚
Rachel 於 2023年12月16日的回應
Dear Jessica,On behalf of our entire staff, we would like to thank you for taking the time to complete a review regarding your recent stay with us and for giving us a perfect rating. We hope you have an amazing holiday season and we look forward to seeing you again soon!

8/10 不錯

Steve

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Danielle W 於 2023年11月20日的回應
Thank You so much for you feedback

8/10 不錯

Glenda

家人同遊
Killed 2 roaches in the bathroom. Nice quite area and clean rooms.
於 2023 年 11 月住了 2 晚
Danielle W 於 2023年11月20日的回應
Thank You for your feedback and so sorry for the inconvenience.

8/10 不錯

Steve

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Danielle W 於 2023年11月2日的回應
On behalf of the entire staff we would all like to say Thank you very much. We really appreciate you staying with us and taking the time to leave us a wonderful review. We are very happy to know that your stay with us was more than you expected, that makes us proud. We hope to see you again.

10/10 優異

Cindy

家人同遊
讚好:職員與服務
不滿:設施服務
Not a great breakfast . Coffee was cold and food was very scarce .
於 2023 年 10 月住了 1 晚
Laurie Russ 於 2023年10月25日的回應
Thank you for choosing to stay with us. We are sorry that you wasn't pleased with breakfast. We are in compliance with our franchise with what we serve but as of now coffee is all that we are required to serve. However, we choose to put breakfast out for our guests. We hope you will come visit us again.

6/10 一般

Jameshia

於 2023 年 10 月住了 2 晚
Laurie 於 2023年10月25日的回應
Thank you very much. We really appreciate you choosing to stay with us and we do appreciate you taking the time out of your day to take our survey. Thank you again and please come visit us again.

10/10 優異

Brandi

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly workers!
於 2023 年 10 月住了 1 晚
Laurie 於 2023年10月15日的回應
Thank you Ms. Brandi. We really appreciate you giving us the opportunity to serve you. We are very happy to know that you had a good experience with the staff here. Please visit us again.

6/10 一般

Marchell

不滿:整潔度、職員與服務、設施服務和住宿狀況
Check in attendant was in the process of counting her money (the drawer) which is not safe for her and very inconvenient for us due to having to wait. Once monies counted she sat there to check us in could barely see her not very professional. The room’s carpet has too many stains to count. Very outdated. Would definitely NOT stay here again.
於 2023 年 10 月住了 1 晚
Laurie 於 2023年10月15日的回應
We are very sorry for any inconvenience this may have caused you. We will look into all issues and handle them appropriately.

6/10 一般

Sharon (Aransas Pass)

讚好:住宿狀況
The room was fine, but coffee maker. That was a biggie for me. we were there for 3 days and room was not cleaned. was told that we needed to be there for them to come in the and clean. When we got to the room in the late evenings there was not staff to clean.
於 2023 年 10 月住了 3 晚
Laurie 於 2023年10月15日的回應
Dear Ms. Sharon. There seems to have some misinformation or communication or misunderstanding. We do housekeeping as requested by the guest or on the third day. If requested we prefer the guest not be in the room because covid is still going around. We do have coffee pots upon request but we also make coffee in the lobby. We do apologize for any inconvenience.

2/10 很差

Jessica

不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 10 月住了 2 晚
Laurie 於 2023年10月10日的回應
Thank you for your stay with us and your review.

10/10 優異

Joshua

讚好:整潔度、職員與服務和住宿狀況
Very clean and quiet
於 2023 年 9 月住了 1 晚
Laurie 於 2023年10月2日的回應
Thank you very much for staying with us and for leaving us such a nice review. We are very thankful.

10/10 優異

Heidi

伴侶同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The breakfast was very limited. No water for tea or decaf. Only bagels to toast and yogurt and tangerines and bananas. Not up to breakfast standards of other hotels. Staff very friendly.
於 2023 年 9 月住了 1 晚
Laurie 於 2023年10月2日的回應
Thank you for staying with us and leaving us a review. We're very sorry that we didn't meet your standards for breakfast but we do serve coffee for breakfast. Right now coffee is the only thing that we are required to serve for breakfast according to our franchise but we choose to put the other breakfast items out for our guest and it is in compliance with our franchise. Thank you for acknowledging the staff, we really appreciate it.

6/10 一般

Melissa

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
We booked this hotel last minute on our drive through. The room was alright except that it was EXTREMELY muggy and almost wet feeling. Made it difficult to sleep in. The girl at the front was AMAZING! So helpful and friendly. She definitely made the rest of the experience better.
於 2023 年 9 月住了 1 晚
Laurie 於 2023年9月22日的回應
We apologize for any inconvenience. Thank you for recognizing the awesome staff member.

2/10 很差

Jeffery

不滿:整潔度、住宿狀況和客房舒適度
Bed bugs.
於 2023 年 9 月住了 1 晚
Danielle W 於 2023年9月20日的回應
Good evening sir I apologize for the inconvenience I hope our staff was able to handle this for you.

8/10 不錯

Nicholas

於 2023 年 9 月住了 1 晚
Laurie 於 2023年9月10日的回應
Thank you very much for choosing to stay with us and for taking the time to leave us a review. We hope to see you again soon.

2/10 很差

Julie

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Laurie 於 2023年9月6日的回應
Thank you for choosing to stay with us and thank you for taking the time out of your day to leave us a review.

8/10 不錯

Donna

讚好:職員與服務
Ice machine conveniently located. Furniture worn. Bathroom updated. Near interstate so there is rad noise. Fairly quiet in terms of guests.
於 2023 年 8 月住了 1 晚
Laurie 於 2023年8月20日的回應
Thank you very much for choosing to stay with us and for taking the survey. Your feedback is very important to us.

10/10 優異

Angel

讚好:整潔度、職員與服務和住宿狀況
The hotel is perfectly good, it is next to a gas station and pizzeria, nothing else but next to the highway.
於 2023 年 8 月住了 2 晚
Laurie 於 2023年8月12日的回應
Thank you so much. We really appreciate you putting your trust into us and letting us serve you. We thank you for taking the time out of your day to leave us such a nice review, it is very important to us. Please come visit us again.

10/10 優異

Maria

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Laurie 於 2023年8月2日的回應
Thank you Ms. Maria, from the entire staff. We appreciate you choosing to stay with us and we are very grateful that you we're happy and comfortable. Thank you for the perfect score. We hope to see you again.

8/10 不錯

Kirk

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Laurie 於 2023年7月17日的回應
Thank you very much. We really appreciate you staying with us and taking the time to take our survey. We hope you can visit us again.

2/10 很差

Carol

家人同遊
不滿:整潔度、職員與服務和住宿狀況
roaches in the room and the road was bad,!!!
於 2023 年 6 月住了 1 晚
Laurie 於 2023年6月27日的回應
As we stated in your last two reviews we do apologize for any inconvenience, we do get sprayed every month by Terminix but we will definitely be investigating the matter.

10/10 優異

Alan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I enjoyed this hotel a great deal it was clean and set up very nice. The grounds around it made it an amazing place. Every one was friendly and helpful. I would recommend this hotel to everyone. Thank you it’s a gem.
於 2023 年 6 月住了 1 晚
Danielle D 於 2023年6月21日的回應
Good morning Mr.Alan Thank you so much and hope to see you soon hope you have a great day!

8/10 不錯

Luis

於 2023 年 6 月住了 1 晚
Laurie 於 2023年6月12日的回應
Thank you so much Mr. Luis. We are forever grateful for having the opportunity to serve you. We really appreciate your kind review. The feed back is very important to us. We hope to see you again.

2/10 很差

Kristen

商務旅客
不滿:整潔度、職員與服務和住宿狀況
The room had a terrible smell. I ended up purchasing a plug-in. Water was brown coming out of the shower. I called the front desk and was told to just run the water for a bit. Will never stay there again.
於 2023 年 5 月住了 8 晚
Laurie 於 2023年5月22日的回應
On our behalf we would like to apologize for any inconvenience, but in our defense there was a power outage that caused the well to go out and it had to refill which results in to the water coming out like that when you first turn it on. Again we apologize but the power outage was no fault of the hotel.

10/10 優異

Brenda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Laurie 於 2023年5月20日的回應
On behalf of the entire staff we would like to say thank you so much for choosing to stay with us and taking the time out of your day to leave us a great feedback, it is very important to us all. We hope to see you again.

8/10 不錯

Anita

家人同遊, 多人同遊
Had to wait on someone to check us in. A decent room for the money that was paid for an overnight stay.
於 2023 年 5 月住了 1 晚
Danielle 於 2023年5月9日的回應
Thank you so much for staying with us, I apologize for any Waite time you may have had. Again thank you and I hope you come see us again on your next trip in the are.

8/10 不錯

Theresa

讚好:整潔度和職員與服務
Was surprisingly good overall
於 2023 年 4 月住了 1 晚
Danielle D 於 2023年4月29日的回應
Thank you so much have a great weekend!!!!

8/10 不錯

Kurt (New Orleans)

讚好:整潔度、職員與服務和住宿狀況
A great option for me. I want to give a shout to the very nice staff.
於 2023 年 4 月住了 1 晚
Laurie 於 2023年4月29日的回應
Hello Mr. Kurt.. We would like to say thank you so much for choosing to stay with us and for taking the time out of your day to leave us a nice review. We are very greatful that we were able to serve you with the best services. We hope to see you again.

2/10 很差

Tom

不滿:整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚
Laurie 於 2023年4月25日的回應
Thank you for your feedback. We are sorry your experience didn't meet your expectations. We are not sure what the issue was so that we could do better. Yoou can reach out to us at the hotel if you need to. We do appreciate you staying with us.

4/10 欠佳

Diederick

伴侶同遊, 寵物同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
It was old with ratty old carpet. King bed reservation was not held for us. Nothing but a Shell station next door. Limited continental breakfast. Staff were accommodating though under circumstances.
於 2023 年 4 月住了 1 晚
Laurie 於 2023年4月4日的回應
Dear Mr. Bastmeyer, we would like to say thank you for staying with us. We are very sorry about your king room, I will be looking into what happened. As for breakfast, we are only required to serve coffee at this time but we choose to still put breakfast out for our guests. We are limited on breakfast because we do not have a kitchen to cook in but we are in compliance with our franchise, we apologize that it wasn't what you expected.

6/10 一般

Christine

商務旅客
讚好:整潔度和住宿狀況
不滿:職員與服務
The place was fine it was housekeeping. Our guys were there for a week and housekeeping nor towel change out ever happened even after asking
於 2023 年 3 月住了 7 晚
Laurie 於 2023年4月2日的回應
Hello Christine. On behalf of the housekeepers we have a policy in place that since covid began we do not enter the guests rooms for housekeeping unless they request it. When he came and asked that night their room did get serviced the next day. I watched the housekeeper do it and I even asked the maintenance guy to grab a trash bag or recycle bin to help tote out all of the bottles and trash. We apologize for any inconvenience.

10/10 優異

Barry

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 3 月住了 1 晚
Laurie 於 2023年3月26日的回應
Hello Mr. Barry. The entire staff would like to happily say thank you so much. We really appreciate you staying with us and taking the time to take our survey. Your feedback is very important to us. Please come visit us again.