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蒙特佩利爾首府廣場 - Tapestry Collection by Hilton™ 的評價

3.5 out of 5
蒙特佩利爾首府廣場 - Tapestry Collection by Hilton™
100 State St, Montpelier, VT

評價

8.8

優異

10 分評分，優異；600 則評價中有 338 則" "
8 分評分，不錯；600 則評價中有 190 則" "
6 分評分，一般；600 則評價中有 45 則" "
4 分評分，欠佳；600 則評價中有 22 則" "
2 分評分，很差；600 則評價中有 5 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
B
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月6日的回應
Thank you for your comments from your recent experiience at our Hotel. The Team has worked very hard to overcome a number of obstacles releated to reopening a hotel coming out of a Flood. Your comments are reassuring to the team and their efforts. Thank you again

6/10 一般

Richard

伴侶同遊
讚好：住宿狀況
Front desk notified around 8AM of toilet problem and we came back to hotel around 6 pm and nothing had been done. That's very poor service!!!
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月30日的回應
Thank you for alerting us to this Richard. We clearly fell short of our goal on Guest Satisfaction in this instance and I have taken this opportunity as a learning experience about our internal communications and potential short comings. Thank you again for sharing

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
Great service after a long closure from town-wide flood damage. Elevator still not working and final repairs still in progress but not staff's fault. Good location very close to Capitol building.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Thank you Jonathan for your comments about our Hotel. We have worked very hard to get here and will continue to as we rectify the elevator and other challenges coming out of flood.

8/10 不錯

Lou

商務旅客
讚好：整潔度和職員與服務
No restaurant
於 2023 年 7 月住了 1 晚
Lisa 於 2023年7月17日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.Our in house restaurant is closed on Sunday and Mondays, open Tuesday through Saturday for lunch and dinner. There are other restaurants within walking distance available.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank YouLisa

8/10 不錯

Jose

於 2023 年 6 月住了 2 晚
Lisa 於 2023年7月17日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The epitome of hotel perfection is said, Capitol Plaza Hotel.
於 2023 年 6 月住了 3 晚
Lisa 於 2023年7月14日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay with us .We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Violette

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful place to stay for the 4th of July. Great friendly staff! We even saw Bernie out through our hotel window during the parade. Thank you!
Lisa 於 2023年7月14日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

4/10 欠佳

Bradley (Camp Hill)

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
This property could use some upgrades. Some very strange smells (not good ones) throughout the hallways. HVAC systems (in room units) need replaced. Carpet is tired and dated. Staff did the best they could but hard to overcome.Beds were comfortable and great location!
於 2023 年 7 月住了 1 晚
Sherry- Front Desk 於 2023年7月9日的回應
HI Bradley-Thank-you for taking the time to offer feedback regarding your stay with us. We have shared your feedback regarding the HVAC system with our maintenance and housekeeping teams. Please know we are always working on improving our guest experience. Each hotel room in the building has been updated within the last 2 years into which we placed new Vermont-Made Maple or Cherry furniture. There are plans for more improvements throughout the entire building. We are delighted that you found the staff accommodating and enjoyed our location in Vermont's Capitol City. We hope that despite the issues, we can host you again soon.SherryFront Desk

10/10 優異

Lawrence (Bayville)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very nice hotel, very friendly staff and the room was nice. Only downside was that the hallways were stuffy and not air conditioned (outside temperature was very hot duty our stay). Great location , easy walk to a super bakery and neat stores plus great dining both within hotel and within 3 minute walk
於 2023 年 7 月住了 3 晚
Lisa 於 2023年7月9日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Improvement needed and recommendation
Great stay. TV was a real problem. Hard to find channels, etc. Just a clunky system. Maybe some instruction would help. Food was excellent.
於 2023 年 7 月住了 1 晚
Lisa 於 2023年7月9日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Agatha

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff, especially the concierge, are super friendly. She gave us a quiet room as we requested. The place is close to restaurants, a cinema, museums, public transportation, etc. Unfortunately, many places/restaurants around it were closed due to holidays. The room was nice and quiet. However, the bed wasn't as comfortable/soft as expected. Overall, it's better than expected, though. Highly recommend it.
於 2023 年 7 月住了 2 晚
Lisa 於 2023年7月7日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Clivia (Yuma)

讚好：整潔度、職員與服務和住宿狀況
Great location with friendly staff and a great steakhouse. The kind of quaint accommodations you look for in Vermont. Desk staff was beyond kind. She gave history of town and local recommendations.
於 2023 年 7 月住了 1 晚
Lisa 於 2023年7月7日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Valerie 於 2023年7月6日的回應
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 優異

Diana

家人同遊
Overall great! Bedding and bed was so comfortable.
於 2023 年 6 月住了 1 晚
Lisa 於 2023年6月30日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

MARIE-CLAUDE

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bien placé
Très bien placé au centre de la ville, près des restos et de la state house
於 2023 年 6 月住了 1 晚
Valerie 於 2023年6月27日的回應
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
Valerie 於 2023年6月27日的回應
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 優異

Philippe

讚好：整潔度、職員與服務和住宿狀況
Très bien
於 2023 年 6 月住了 1 晚
Lisa 於 2023年6月27日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Nick

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
Lisa 於 2023年6月27日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Ivy

於 2023 年 6 月住了 1 晚
Lisa 於 2023年6月21日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Allyson

讚好：整潔度、職員與服務和住宿狀況
Nice place - we stayed in a new area of the hotel - but the shower splash glass was not long enough and water got all over the floor each time you ran the shower water - nice unit otherwise!!
於 2023 年 6 月住了 1 晚
Lindsay 於 2023年6月19日的回應
Allyson,Thank you so much for taking the time to give us a review! We will look into the shower issue you mentioned and hope to welcome you again soon!-Lindsay

8/10 不錯

christina

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Central location near to the main area of Montpelier and the State Capitol Building. Friendly staff.
於 2023 年 6 月住了 2 晚
Lindsay 於 2023年6月18日的回應
Christina,Thank you for your review. We look forward to welcoming you again!-Lindsay

8/10 不錯

Marie (Berlin)

讚好：整潔度、職員與服務和住宿狀況
The room had been renovated and was confortable. The entrance and lobby looked a bit shabby.
於 2023 年 6 月住了 1 晚
Lindsay 於 2023年6月18日的回應
Marie,Thank you for your review. We look forward to welcoming you again!

10/10 優異

Darlene

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Woman at the front desk was the sweetest!
於 2023 年 6 月住了 1 晚
Lisa 於 2023年6月16日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Vincent jr

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Ce n’est pas de leur faute mais le résultat est le même. Aucun acces à l’eau pendant une journée Service de courtoisie à la réception impeccable.
於 2023 年 6 月住了 3 晚
Lisa 於 2023年6月12日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.Unfortunately, there was a city-wide water main break during your stay, most of the city was without water. We were offering bottled water at the Front Desk.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Christopher

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
My wife and I have a great experience staying at the Capitol Plaza Hotel while passing through Montpelier in May 2023! We only stayed one night, but left wishing we could have stayed longer. The hotel is conveniently located in the center of downtown Montpelier, with great dining, shopping, and the government buildings nearby. The staff were super friendly and gave us a lovely corner room with a great view. We'll definitely stay at the Capitol Plaza Hotel again!
於 2023 年 5 月住了 1 晚
Lindsay 於 2023年6月7日的回應
Thank you so much, Christopher, for taking the time to let us know how your stay was! We are happy you enjoyed your stay and look forward to welcoming you again.

10/10 優異

Art

讚好：整潔度、職員與服務和住宿狀況
The parking card didn’t work so had to pay in addition to the daily rate. Everything else great.
於 2023 年 5 月住了 1 晚
Lindsay 於 2023年5月28日的回應
Thank you, Art, for your feedback. I went ahead and refunded your card for the amount you paid at the parking gate. Glad to hear your stay was great. We look forward to welcoming you again!Lindsay

10/10 優異

Penny

讚好：整潔度、職員與服務和住宿狀況
Main Street walking.
於 2023 年 5 月住了 1 晚
Valerie 於 2023年5月24日的回應
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area. Have a nice day!

10/10 優異

Debra

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚
Lisa 於 2023年5月22日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Charles

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Friendly. Large room.
於 2023 年 5 月住了 2 晚
Lindsay 於 2023年5月20日的回應
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us and look forward to welcoming you again!

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
It’s a really charming hotel. I was surprised that I had to pay for parking. Did not see that in the description. Always some hidden cost which gives me the zits!
Val 於 2023年5月17日的回應
Thank you for your recent stay and taking the time to share your feedback. We are pleased to know that you enjoyed the hotel and your time with us. Parking in Montpelier is in high demand and although it is not complimentary, we do discount parking for guests from 30 dollars a night to 10 dollars a night to park in our secure lot. We truly hope to host you again, the next time your travels bring you into the area.

10/10 優異

Adrienne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Lindsay 於 2023年5月14日的回應
Thank you, Adrienne, for taking the time to give us a review. We look forward to welcoming you again!

8/10 不錯

Christopher

家人同遊
讚好：整潔度和住宿狀況
Love the area. The general staff was nice. Beds in the room were not the greatest, and limited room cleaning service.
於 2023 年 5 月住了 7 晚
Lindsay 於 2023年5月13日的回應
Christopher,Thank you for your feedback. We look forward to welcoming you again!

6/10 一般

brigitte

於 2023 年 5 月住了 1 晚
Lisa 於 2023年6月1日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

6/10 一般

Genevieve

商務旅客
讚好：整潔度和職員與服務
於 2023 年 5 月住了 1 晚
Lisa 於 2023年5月12日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Tracy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
They were very kind at the front desk. There was also a beautiful restaurant on the first floor where the workers were very friendly. They also had a barber and hair salon. I also felt very safe as there was a group of army men there, where I felt they may have been getting back to meet their families after deployment; therefore, the hotel may have offered them free stay.
於 2023 年 4 月住了 1 晚
Lisa 於 2023年5月11日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

melani a.

於 2023 年 4 月住了 1 晚
Lisa 於 2023年5月18日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Carol

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Older property. Rooms could use some updating , but staff is very friendly and area of property is perfect.
於 2023 年 4 月住了 1 晚
Lisa 於 2023年4月25日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

David

於 2023 年 4 月住了 2 晚
Lindsay 於 2023年5月14日的回應
David, Thank you for giving us a review. We can't wait to welcome you again!

10/10 優異

Margaret H.

於 2023 年 4 月住了 1 晚
Lisa 於 2023年5月12日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Michael

於 2023 年 4 月住了 1 晚
Lisa 於 2023年5月11日的回應
Good Afternoon,Thank you for staying with us and your feeback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Stephanie

於 2023 年 4 月住了 1 晚
Lisa 於 2023年5月8日的回應
Good Afternoon,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Sherry- Front Desk 於 2023年4月19日的回應
HI Michael-Thank-you for your feedback regarding your stay with us. We are thrilled that you enjoyed your time with us. We hope to host you again soon!

2/10 很差

J William

多人同遊
不滿：客房舒適度
Horrible stay
Very difficult elevator was out whole time had to walk from one to other for elevator, we both problems getting around had to leave a day earlier.
於 2023 年 4 月住了 3 晚
Lindsay 於 2023年4月17日的回應
William,We apologize for the inconvenience. The tower elevator was scheduled for routine maintenance but then a part broke. It took a couple of days to get that part. Our team did try to let our guests know and choose rooms closer to the other elevator for those that have difficulty walking. We apologize if this did not happen for you. When you let us know of your difficulty getting to your room, we did offer to move you to a closer room but you declined. We did credit you for the parking for your inconvenience.We hope you give us another try if you're in the area again.Thank you for your feedback.

6/10 一般

Brad

商務旅客
讚好：職員與服務
Location was fine, but quit sure they have worker shortage here at this location. The blinds in the room (take a look at them folks), squeaky floors throughout the bldg., what about the continental breakfast? that was a joke or not even there. then you say 15.oo credit on for not having this.? never seen this applied to my bill. Ice machines, put on your walking shoes. Staff was very nice and polite.
於 2023 年 4 月住了 3 晚
Lisa 於 2023年4月7日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.Yes just like many other businesses we are facing a staff shortage. Our Morning Market called out due to family emergency, the hotel did have out complimentary coffee and grab and go items at no charge due to the inconvenience. When the Market was open back up, Hilton does offer the credit when reservations are made directly made through Hilton.We do hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

10/10 優異

javin (Sylvania)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff friendly restaurant and homey town
Lisa 於 2023年4月3日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

John

於 2023 年 3 月住了 1 晚
Sherry- Front Desk 於 2023年4月16日的回應
Thank-you for your feedback. We hope to host you again soon!

10/10 優異

Billie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Easy check in. Super friendly staff! Always a great place to stay in Montpelier!
於 2023 年 3 月住了 1 晚
Valerie 於 2023年3月25日的回應
Thank you for your recent stay and taking the time to share your feedback. We are so pleased to know that you enjoyed the hotel and your time with us. We truly hope to host you again, the next time your travels bring you into the area.

10/10 優異

Cristy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place
It’s a very unique hotel. Beds were a little hard. Great place to stay before a conference
於 2023 年 3 月住了 1 晚
Lisa 於 2023年3月24日的回應
Good Morning,Thank you for staying with us and your feedback on your stay.We are thrilled that you enjoyed your stay.We hope to host you again the next time your travels bring you to the area.Have a great day!Thank youLisa

8/10 不錯

Adam

於 2023 年 3 月住了 2 晚
Lindsay 於 2023年3月15日的回應
Adam,Thank you for your review! We look forward to welcoming you again!-Lindsay

4/10 欠佳

Stephen

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The staff was nice, and the hotel and room would have been fine had we actually been able to sleep. We were on the top floor in a corner unit, and some outside HVAC system (I couldn't tell exactly where it came from) below our room made a very annoying and large amount of noise around 11pm and went through 5am. I raised this with the staff, and it seems like nothing was done about it.
於 2023 年 3 月住了 1 晚
Sherry- Front Desk 於 2023年3月6日的回應
HI Stephen-Thank-you for sharing feedback regarding your stay with us. We are saddened to hear that your night was disrupted by HVAC noise. We sincerely apologize for this issue. It is not a normal occurrence for our hotel. We hope that despite this issue, you will consider staying with us again.