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太陽城度假村迷失城宮殿酒店的評價

5 out of 5
太陽城度假村迷失城宮殿酒店
Sun City Resort, Moses Kotane, North West

評價

8.8

優異

10 分評分，優異；566 則評價中有 330 則" "
8 分評分，不錯；566 則評價中有 149 則" "
6 分評分，一般；566 則評價中有 46 則" "
4 分評分，欠佳；566 則評價中有 28 則" "
2 分評分，很差；566 則評價中有 13 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

9.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

4/10 欠佳

Siu Man Grace

於 2019 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
房間十分寬敞舒適，惟設備略舊。
於 2018 年 10 月住了 2 晚
Caron 於 2018年10月16日的回應
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

8/10 不錯

chinching

讚好：職員與服務和住宿狀況
飯店已有些老舊，整體感覺還是可以
於 2018 年 8 月住了 1 晚
Caron 於 2018年9月4日的回應
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City

8/10 不錯

Wang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 1 晚
Caron 於 2018年2月13日的回應
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City

8/10 不錯

Hong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Yu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Ann

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
We were quite disappointed with the hotel generally. The food was poor. The service was not up to standard. The room was not clean and smelly. We would rather stay in the lodge inside the national park for a few more days.

10/10 優異

Reinette

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
於 2024 年 3 月住了 4 晚

8/10 不錯

Weradech

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Luxurious hotel with amazing rooms, delicious breakfast & stunning views! Website & signage need improvement. Large property - use specific address on GPS to avoid wrong entrance. Limited activities offered.
於 2024 年 4 月住了 1 晚
Francois du Toit 於 2024年4月22日的回應
Dear WeradechThank you so much for your review and suggestions It is appreciatedKind regards

10/10 優異

Nazafarin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The most beautiful hotel I’ve ever been to
於 2024 年 4 月住了 3 晚
Dee 於 2024年4月17日的回應
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 優異

Kirstine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay
於 2024 年 2 月住了 7 晚
Francois du Toit 於 2024年4月9日的回應
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 不錯

Jochen

讚好：整潔度、職員與服務、設施服務和住宿狀況
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
於 2024 年 2 月住了 1 晚
Yanga 於 2024年2月24日的回應
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 不錯

Vuk

家人同遊
讚好：職員與服務和設施服務
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
於 2024 年 2 月住了 2 晚
Yanga 於 2024年2月24日的回應
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 優異

Elsabe

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
於 2024 年 1 月住了 3 晚
Francois du Toit 於 2024年1月28日的回應
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 優異

Oren

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
於 2024 年 1 月住了 3 晚
Francois du Toit 於 2024年1月28日的回應
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 一般

Thomas

於 2024 年 1 月住了 1 晚
Francois du Toit 於 2024年1月28日的回應
Dear ThomasThank you for taking the time to rate usKind regards

8/10 不錯

Hanna

於 2023 年 12 月住了 2 晚
Francois du Toit 於 2024年1月28日的回應
Dear HannaThank you for your ratingKind regards

10/10 優異

Jennifer

於 2023 年 11 月住了 2 晚
Yanga 於 2023年12月11日的回應
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 優異

randell

讚好：整潔度、職員與服務和設施服務
Yanga 於 2024年2月24日的回應
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 不錯

Ghabriel

於 2023 年 11 月住了 2 晚
Yanga 於 2023年12月11日的回應
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 優異

Manesh

親子同遊
讚好：設施服務和住宿狀況
Beautiful and will be back!
於 2023 年 11 月住了 2 晚
Yanga 於 2023年12月2日的回應
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 不錯

Mário

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Yanga 於 2023年11月28日的回應
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 優異

Anita

伴侶同遊
讚好：設施服務和住宿狀況
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
於 2023 年 11 月住了 4 晚
Francois du Toit 於 2023年11月19日的回應
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 優異

J E

於 2023 年 11 月住了 1 晚
Francois du Toit 於 2023年11月19日的回應
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 優異

Thomas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place, good service!
於 2023 年 11 月住了 2 晚
Francois du Toit 於 2023年11月19日的回應
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 優異

Jose Luiz (Porto)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Yanga 於 2023年11月16日的回應
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 優異

Alvaro

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Yanga 於 2023年11月16日的回應
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

4/10 欠佳

LEON

於 2023 年 10 月住了 5 晚
Yanga 於 2023年11月8日的回應
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 優異

Gabriele

讚好：整潔度、職員與服務、設施服務和住宿狀況
Erlebnis und Erholung
於 2023 年 10 月住了 2 晚
Francois du Toit 於 2023年11月4日的回應
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 優異

Brett (Harare)

於 2023 年 10 月住了 4 晚
Yanga 於 2023年11月28日的回應
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 優異

ryan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Highly recommend 5stars
於 2023 年 10 月住了 8 晚
Francois du Toit 於 2023年10月30日的回應
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 優異

Kelly-Ann

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
於 2023 年 10 月住了 2 晚
Francois du Toit 於 2023年10月26日的回應
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 優異

Mousin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only issue is the food in the hotel is not HALLAL
於 2023 年 10 月住了 2 晚
Yanga 於 2023年10月21日的回應
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

8/10 不錯

Peter

讚好：住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Yanga 於 2023年10月21日的回應
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

10/10 優異

George

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
於 2023 年 10 月住了 2 晚
Yanga 於 2023年10月31日的回應
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 優異

Huw

讚好：職員與服務、住宿狀況和客房舒適度
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
於 2023 年 10 月住了 3 晚
Yanga 於 2023年10月17日的回應
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 優異

Stephen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚
Yanga 於 2023年10月17日的回應
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 優異

Anna Gabriela

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Yanga 於 2023年10月3日的回應
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
於 2023 年 8 月住了 3 晚
Francois du Toit 於 2023年9月20日的回應
Thank you for your amazing reviewKind regards

10/10 優異

Shane

讚好：職員與服務
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
於 2023 年 9 月住了 1 晚
Francois du Toit 於 2023年9月20日的回應
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 優異

Florencia

於 2023 年 9 月住了 2 晚
Francois du Toit 於 2023年9月8日的回應
Dear FlorenciaThank you for your ratingKind regards

10/10 優異

Renaud (London)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
於 2023 年 8 月住了 6 晚
Francois du Toit 於 2023年9月8日的回應
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 不錯

Tebogo

於 2023 年 8 月住了 2 晚
Francois du Toit 於 2023年9月20日的回應
Dear TebogoThank you for rating usKind regards

10/10 優異

Craig

多人同遊
讚好：設施服務和住宿狀況
Great stat
於 2023 年 8 月住了 2 晚
Francois du Toit 於 2023年9月20日的回應
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 優異

Natalie

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
於 2023 年 8 月住了 1 晚
Yanga 於 2023年8月22日的回應
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 優異

Jane

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
於 2023 年 8 月住了 3 晚
Yanga 於 2023年8月22日的回應
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 優異

Blanca

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The place it self is unique, we do like it a lot.
於 2023 年 7 月住了 2 晚
Dee 於 2023年7月19日的回應
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 不錯

Thoa

家人同遊
讚好：整潔度和住宿狀況
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
於 2023 年 6 月住了 13 晚
Dee 於 2023年7月13日的回應
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 不錯

Samantha

讚好：整潔度、職員與服務和住宿狀況
An experience everyone needs to have.
於 2023 年 6 月住了 6 晚
Francois du Toit 於 2023年6月11日的回應
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 優異

Nicholas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Yanga 於 2023年6月5日的回應
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager