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貝斯特韋斯特學院大道旅館的評價

2.5 out of 5
貝斯特韋斯特學院大道旅館
300 W College Way, Mount Vernon, WA

評價

7.6

不錯

10 分評分，優異；643 則評價中有 175 則" "
8 分評分，不錯；643 則評價中有 265 則" "
6 分評分，一般；643 則評價中有 124 則" "
4 分評分，欠佳；643 則評價中有 55 則" "
2 分評分，很差；643 則評價中有 24 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.6/10 

住宿狀況

評價

8/10 不錯

Kam Lan

讚好：整潔度和客房舒適度

6/10 一般

真實旅客

不滿：設施服務和住宿狀況
於 2020 年 5 月住了 2 晚

4/10 欠佳

Isaac

不滿：整潔度
於 2020 年 4 月住了 6 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was there for 3 days and never got my room cleaned.
於 2020 年 4 月住了 3 晚
BW 於 2020年4月25日的回應
Dear Valued Guest, We are sorry about the frustrations that resulted of not having your room cleaned during your stay. Due to the COVID-19 outbreak, our room cleaning policy changed while the restrictions are in place. Stayover guest rooms are being cleaned upon guest request. We do our best to let all guests know at check-in, both verbally and with the signage posted at the front desk. We are sorry if this was not mentioned to you at check-in. We hope you will consider staying with us again the next time you are in the area. Sincerely, Management & Staff BW College Way Inn

8/10 不錯

CHRISTOPHER

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 4 月住了 8 晚

6/10 一般

真實旅客

於 2020 年 4 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Overall very please, but the room had a funky smell when i first walked in.
於 2020 年 3 月住了 1 晚

10/10 優異

Gail

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 3 月住了 1 晚

10/10 優異

Donald

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff is wonderful, we have been here several times and are always happy there!
於 2020 年 3 月住了 1 晚

2/10 很差

Chad

商務旅客
不滿：職員與服務、住宿狀況和客房舒適度
I checked in and went to take a shower. There was no hot water. I called the office and was told I couldn’t change rooms until 9:00pm. I finally got a new room after calling the front desk a few times just to find another room without hot water. So.. I never did get to take a shower! NOT HAPPY!!!
於 2020 年 3 月住了 1 晚
BW College Way Inn 於 2020年3月7日的回應
Dear Chad, I am truly sorry to hear about your experience in regards to not only the problem with the hot water in your room but also the way that the front desk responded to the problem. If you are able to contact me either by phone or email to give me more information regarding who you were speaking with, etc, it would be appreciated. To have a guest wait until 9:00 p.m. to change rooms when there appears to be no other reason for not allowing it is not acceptable. I am sorry for the frustrations and inconveniences that this caused. We hope you will give us another chance the next time you are in Mount Vernon, WA. Sincerely, Management & Staff BW College Way Inn

6/10 一般

真實旅客

家人同遊
讚好：整潔度和設施服務
不滿：住宿狀況
Our corner room (209) was extremely large with a great kitchen and dining area, plus it had extremely comfortable beds. HOWEVER, it was advertised as a non-smoking unit but stunk of old cigarettes. I had to sleep with a sheet over my nose and walk to an open window multiple times throughout the evening. Don't stay here if you're sensitive to cigarette smells. I'm sure they just painted over a room that used to be a smoking room, but there's no covering up the years of smoke without gutting the carpet, walls, and old furniture.
於 2020 年 2 月住了 1 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Very comfortable stay
於 2020 年 2 月住了 1 晚

10/10 優異

Russhel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful customer service! Vic was very accommodating and helpful. the rooms were clean and comfortable. The breakfast is amazing
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：住宿狀況
Close to ferry - good. Shower backed up with standing dirty water and sink slow drain. Got refund for room but not Expedia’s part of the cut.
於 2020 年 1 月住了 1 晚
BWCWI 於 2020年1月28日的回應
Dear Valued Guest, While we are happy that you enjoyed our convenient location in regards to the ferry, we apologize again for the problems you have experienced with the shower drain. This room was immediately placed out of service until the problem(s) can be resolved. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Management & Staff BW College Way Inn

4/10 欠佳

真實旅客

伴侶同遊
不滿：設施服務和住宿狀況
Property is old and not well-maintained. The light on the desk didn’t work, and even though the heater was turned up all the way and blew hot air, the room remained cold and drafty. The breakfast fare was mediocre. Only good thing—the bed was comfortable.
於 2019 年 12 月住了 1 晚
BWCWI 於 2019年12月23日的回應
Dear Valued Guest, We are sorry to hear that your stay was not all that we had hoped it would be. Our goal is to provide all our guests a clean room with everything in working order and a great breakfast. We will be using your feedback to improve upon the experience we offer we all our current and future guests. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Management & Staff BW College Way Inn

10/10 優異

Nora (Deming)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The bed was super comfy and room was warm when I turned on heat.
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和客房舒適度
They have done quite a good job refurbishing an older facility. Convenient. Quiet. Good breakfast. Will stay again
於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2019 年 11 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
I really like the kind and friendly manager. The room was nice and clean
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access, clean. Well lit. Clearly labeled. Staff very friendly.
於 2019 年 11 月住了 1 晚

2/10 很差

jacob

家人同遊
不滿：職員與服務和客房舒適度
VIC the manager committed FRAUD
VIC, THE MANAGER, COMMITED FRAUD. A 14 stay was booked and paid for in full on Hotel.com for a particular room for my elderly mother. My mom gets checked in to the appropriate room and settled in for evening. The next day, VIC, the supposed manager informs my mom she will either have to move to a far less accommodating room AND pay an extra $30 a night or leave BECAUSE there was a room mix up. She refused to move rooms and pay the extra fee so we checked her out the next day. Hotel.com refunded the remainder of the stay. After checking out, a day later, VIC then charges another extra $100 to my debit card without my permission. Called VIC, who refused to refund the money he wrongly charged. Filed fraud with my bank. So, VIC not only proved the worst customer service I have ever encountered, VIC committed FRAUD. The front desk staff is great though. But I would HIGHLY recommend staying anywhere else.
於 2019 年 11 月住了 14 晚

10/10 優異

Jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Smelled clean when we walked in. I love that there were no carpets in the room. Gentleman super friendly at the front desk, gave us a departing snack bag with water and a granola bar. Pool area nice and clean. End suites are a bit tricky getting in and out of due to location of office and the next business but not bad.
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 11 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Recent upgrades to the floors was nice. Shower was also modern, and a nice suprise.
於 2019 年 10 月住了 1 晚

10/10 優異

Wendy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2019 年 10 月住了 1 晚

4/10 欠佳

真實旅客

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Very sketchy at night. Overpriced. Charged 100$ for a room that had flies and mosquitos. Wifi barely reached room and we were near the office. Door to pool patio from room was unlocked when we checked in. Glad we checked before going to bed. Surrounding area is bad at night. Close to the interstate so you can get out quick when its morning.
於 2019 年 10 月住了 1 晚
BW 於 2019年10月30日的回應
Dear Anonymous, We are very sorry to hear about your experience during your recent stay with us. We are sharing your comments with all our staff so we can make improvements where needed so all our guests have a wonderful stay. If you are able to let us know a little more about your stay, such as dates, room number, etc., it would be appreciated. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Management & Staff BW College Way Inn

8/10 不錯

George

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

於 2019 年 10 月住了 1 晚

8/10 不錯

Tina

於 2019 年 10 月住了 1 晚

10/10 優異

Ann (Vancouver, WA)

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice staff and facilities. Nice staff and facilities. Nice staff and facilities. Nice staff and facilities.
於 2019 年 10 月住了 1 晚

8/10 不錯

Dennis

於 2019 年 10 月住了 2 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean room and great homemade breakfast.
於 2019 年 10 月住了 1 晚

8/10 不錯

Monica

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Vic did an excellent job helping me with my stay. Due to third party involvement, my reservation was messed up. Vic went out of his wayto help me.
於 2019 年 10 月住了 2 晚

6/10 一般

Michael (Quincy, WA)

伴侶同遊
讚好：整潔度和職員與服務
The room heater is was difficult to operate with no directions. The Staff was great and the breakfast was very good.
於 2019 年 9 月住了 1 晚

8/10 不錯

afshin

多人同遊
讚好：整潔度、職員與服務和住宿狀況
於 2019 年 9 月住了 1 晚

8/10 不錯

M

讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly people. Fabulous breakfast. Clean and lovely everywhere.
於 2019 年 9 月住了 1 晚

8/10 不錯

Herb

讚好：整潔度、職員與服務和客房舒適度
Service and location was great. Room was ok.
於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
The bed and pillows were excellent. The bathroom amenities were fine, but very small sizes. The bathroom area was outdated and it’s floor not too clean. The wood-type floor had some bumps in it.
於 2019 年 9 月住了 1 晚
BW College Way Inn 於 2019年9月17日的回應
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are happy that you were able to enjoy our comfortable beds & pillows plus the bathroom amenities. We are currently working on updating/working on repairs in all areas of our guest rooms and are looking forward to the end results. We hope you will consider staying with us again the next time you are in Mount Vernon, WA. Sincerely, Management & Staff BW College Way Inn

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me gusto que tiene piso de madera y no carpeta el cuarto muy limpio y huele bien. No me gusta que tengo que salirme de un hotel a las 11:00 am.
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay would recommend!
Manager was a nice guy very funny and personable. Made us feel at home. Accommodations were very nice updated rooms and decor. Very close to Walmart which was nice. Beds were comfortable but a bit soft for what I’m used to. Pool was in a nice courtyard area kids had fun swimming but it was freezing cold water and hot tub was being refilled. Free breakfast was excellent with bacon eggs sausage waffles cereal pastries oatmeal yogurt juice, the works! Staff was so nice and friendly.
於 2019 年 8 月住了 1 晚

10/10 優異

Craig

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, right off the freeway - yet quiet and enjoyable.
於 2019 年 8 月住了 1 晚

4/10 欠佳

Jane (Newport Beach CA)

寵物同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
This property is in despair, needs a/c that works, shower needs to be redone, cheap towels & sheets, TV kept flashing on & off, rotten fruit. The only good I can say is that it has easy location off 5 frwy. Will not return
於 2019 年 8 月住了 5 晚
BWCWI 於 2019年9月4日的回應
Dear Jane, Thank you for letting us know about your recent stay. Our goal is to provide all our guests with clean/comfortable rooms, great service and a good breakfast. We're sorry that this was not the case for you. If you could please give us a call or email with more information so that we can properly look into the issues that you experienced, it would be appreciated. Sincerely, Management & Staff BW College Way Inn