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山景城貝斯特韋斯特蘇爾住宿普拉斯酒店的評價

2.5 out of 5
山景城貝斯特韋斯特蘇爾住宿普拉斯酒店
Mountain View, CA

評價

7.2

不錯

10 分評分，優異；867 則評價中有 197 則" "
8 分評分，不錯；867 則評價中有 304 則" "
6 分評分，一般；867 則評價中有 200 則" "
4 分評分，欠佳；867 則評價中有 104 則" "
2 分評分，很差；867 則評價中有 62 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

6.4/10 

設施服務

7.0/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

HO WAN

於 2023 年 7 月住了 8 晚
Sam Bent 於 2023年7月25日的回應
Thank you

10/10 優異

Nicole

商務旅客
讚好：整潔度、職員與服務和住宿狀況
fantastic location
於 2023 年 6 月住了 16 晚
Samir Bent 於 2023年7月4日的回應
Thank you very much

10/10 優異

Run Sheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

6/10 一般

真實旅客

不滿：職員與服務
Not willing to provide billing statement
Overall, the environment is okay. But first time ever, the hotel didn’t provide billing statement and not willing to. Chooses to pay onsite, and after taking credit card for payment, they only gave me the credit card receipt, but no other details. Don’t get it....
於 2019 年 5 月住了 3 晚

8/10 不錯

YuAn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Economic hotel for business trip
Nice and comfortable hotel. However, my card key was not working three times during stay even when I kept it away from cards or cell phone.
於 2019 年 4 月住了 15 晚

8/10 不錯

Tsung chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 19 晚

8/10 不錯

YuAn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It will still be my first choise next time.
It is located on Main Street and Closed to super market,
於 2018 年 5 月住了 14 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
方便之选
地点很方便，周边购物餐饮都很方便
於 2018 年 5 月住了 7 晚

8/10 不錯

Chih Hsien

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and clean.
Comfortable and clean. Western style breakfast with muffin machine offered. No freezer is a bit pity to me. A bit pricy as it's Mountain view, seems couldn't complain that.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 12 晚

8/10 不錯

Tsung chi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 2 月住了 12 晚

8/10 不錯

Yudong

讚好：整潔度和客房舒適度
於 2018 年 2 月住了 3 晚

8/10 不錯

WENKUONG

讚好：職員與服務和客房舒適度
WiFi
WiFi bandwidth is very poor during the night time
於 2017 年 11 月住了 1 晚

8/10 不錯

Brian Chua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Recommended!
Reasonably good breakfast (serves Greek yogurt!). Conveniently located (near Whole Foods and Walmart).
於 2017 年 10 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Good location
Good location, room is clean, breakfast is good
於 2017 年 8 月住了 2 晚

10/10 優異

Mingxian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地理位置很方便，早餐非常好，推荐！
於 2017 年 8 月住了 1 晚

8/10 不錯

stanly (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
convenient
not bad and good. we can sleep well every day. invite you come here to experience be yourself.
於 2017 年 7 月住了 11 晚

6/10 一般

Judy (H)

好的早餐，舊的飯店
有非常棒的早餐，但是很舊的飯店，週遭決交通還算方便，超市不逺⋯⋯ccccccccccccccccp That's ok overall.
於 2017 年 6 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度
離Stanford大學開車約20分鐘的距離
位於馬路旁，好找。 距Stanford大學開車約20分的距離。 價格實惠。 早餐不錯。 暖氣機位於房內，運轉聲音很大聲，怕吵的旅客需考慮。

8/10 不錯

MS CAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Yesica

家人同遊
讚好：整潔度和職員與服務
We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.
於 2024 年 5 月住了 1 晚
sambent 於 2024年5月13日的回應
Thank you very much we appreciate your fedback

8/10 不錯

Wagner

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.
於 2024 年 4 月住了 4 晚
sambent 於 2024年5月13日的回應
Many Thanks

2/10 很差

Orlando

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Wrong room someone’s stuff in it and dirty. Got a different room that was clean
於 2024 年 4 月住了 2 晚
sambent 於 2024年5月3日的回應
Hello MR OrlandoThank you for your reviewWe would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thanks again

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
sambent 於 2024年3月5日的回應
Thank you very much

4/10 欠佳

MATTHEW (RESTON)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.
於 2024 年 2 月住了 2 晚
Sam Bent 於 2024年2月9日的回應
Hello MR Mathew,Thank you for your feedback we appreciate that you are telling us about your stay.Due a storm in the bay area there was indeed a power outage for 3 hours in the whole neighborhood and we apologize that.When you arrived you signed your check-in registration not an agreement because of the power outage we couldn't use the printer at that moment to print from the computer so we used a blank form which is the same form that every guest signs at check-in.We hope to see you again.Thanks againBest regards.

8/10 不錯

laurie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice lower price option to stay at
This hotel is a good location in Mountain View. A lot of shopping and eating options. Front lobby is nice and the staff are very helpful and friendly. Street noise was not great but other than than it is a nice place to stay
於 2024 年 2 月住了 1 晚
Sam Bent 於 2024年2月6日的回應
Thank you very much

8/10 不錯

LORRAINE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Sam Bent 於 2024年2月6日的回應
Thank you

10/10 優異

Rex

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
於 2024 年 1 月住了 3 晚
Sam Bent 於 2024年2月6日的回應
Thank you very much

8/10 不錯

Carl

讚好：整潔度和住宿狀況
Sam Bent 於 2024年2月6日的回應
Thank you

8/10 不錯

Helen J

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for the price
Great location. All the staff were super friendly. Breakfast was always good and the coffee was plentiful and delicious. The reason I gave 4 stars to some items: my room was clearly smoked in, so an ozone machine might help; also the carpet needs to be replaced and a few corners need a bit more attention. Overall, I had a very nice experience.
於 2023 年 11 月住了 7 晚

8/10 不錯

Arthur

家人同遊
不滿：住宿狀況
The check in staff was great. Very friendly. Room was older, but not bad. Felt as if room was not cleaned well as you could feel stuff under your feet and a blonde hair in the sheets. Hopefully they had been washed or changed out. Breakfast was good. Room was warm and cozy.
於 2023 年 11 月住了 1 晚
Samir Bentaieb, General Manager 於 2023年11月22日的回應
Thank you for your recent visit and we value your business. I am reviewing with our housekeeping team to ensure we are following proper cleaning procedures. We look forward to seeing you again.

8/10 不錯

David

商務旅客
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
Mountain View Front Desk Team 於 2023年11月20日的回應
We are glad you enjoyed your stay and look forward to seeing you again.

8/10 不錯

minh (Daly City)

伴侶同遊
讚好：整潔度和住宿狀況
It's lovely small motel, thanks.
於 2023 年 11 月住了 1 晚
Mountain View Front Desk Team 於 2023年11月20日的回應
Glad you enjoyed your visit and look forward to your return!

8/10 不錯

Patrick

讚好：整潔度
A good basic motel. THe bathroom is too dimly lit and the bathroom door won't close if you are sitting on the toilet
於 2023 年 11 月住了 2 晚
Mountain View Front Desk Team 於 2023年11月20日的回應
Thank you for your review and I will have our maintenance team see what can be done to address your concerns. We look forward to a future visit

10/10 優異

Dean

讚好：整潔度、職員與服務和住宿狀況
Convenient location with friendly, helpful staff.
於 2023 年 10 月住了 2 晚
Mountain View Front Desk Team 於 2023年11月20日的回應
Thank you for sharing your comments and we look forward to see you again.

10/10 優異

christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Mountain View Front Desk Team 於 2023年11月20日的回應
Thank you for the excellent review and we look forward to seeing you again soon

6/10 一般

Kristine

家人同遊
讚好：整潔度和住宿狀況
It will suffice
Room was clean and had all that was needed. I would say add body wash if possible. Bed was comfy. Breakfast was just ok, but we did go late, so that could be why. Good choices though. When we checked in the guy at the front desk said it was ok to use the pool late, but when the kids tried to, we were told no. Don’t promise something and then not deliver. I wasn’t overly impressed, but it was sufficient
於 2023 年 10 月住了 1 晚
Sam Bent 於 2023年10月23日的回應
Hello, Thank you for you feedback we appreciate that you took the time to let us know about your stay.We are sorry if there was any miscommunication the pool is open 7 am to 10 pm as on the sign displayed in the pool area.We hope to see you in the near future.Thanks again

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was best I’ve ever experienced.
於 2023 年 9 月住了 1 晚
Sam Bent 於 2023年10月1日的回應
Thank you very much

6/10 一般

Teresa

伴侶同遊
不滿：整潔度和設施服務
With it being cold/flu season and the threat of Covid still around you think the rooms would be cleaner but there was dead bugs in ice bucket, floor sticky/dirty, had not cleaned behind toilet in some time, tub did not drain, bathroom fan came on but did not work. There was no paper/pen or any information about the breakfast or surrounding area. Breakfast okay but no fruit.
於 2023 年 9 月住了 1 晚
Sam Bent 於 2023年10月1日的回應
Hello,Thank you for your feedback.Our hot tub is closed for major repair and no advertised as part of our amenities, we do apologize for room cleanliness and we will take necessary action to correct the issue.We hope to see you again and provide you with a superior service Thanks again

6/10 一般

Robin

於 2023 年 9 月住了 2 晚
Sam Bent 於 2023年10月1日的回應
Thank you

10/10 優異

Jordan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Probably the most inclusive motel I’ve ever stayed at for the money. I was very pleased and would return again to the chain.
Sam Bent 於 2023年9月15日的回應
Thank you very much

10/10 優異

Arvin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The light bulb was out on the night stand
於 2023 年 8 月住了 1 晚
Sam Bent 於 2023年9月15日的回應
Thank you very much

2/10 很差

Saryna

於 2023 年 8 月住了 2 晚
Sam Bent 於 2023年9月15日的回應
Thank you for your feedback We hope that you give us another chance to serve you and make your next stay memorable.

10/10 優異

Brent

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Simplicity well executed in a great location and even better price.
於 2023 年 8 月住了 1 晚
Sam Bent 於 2023年8月23日的回應
Thank you very much

10/10 優異

Denise

讚好：職員與服務和住宿狀況
Everything was great they make u feel like home
於 2023 年 8 月住了 1 晚
Sam Bent 於 2023年8月23日的回應
Thank you very much

10/10 優異

David

於 2023 年 8 月住了 1 晚
Sam Bent 於 2023年9月15日的回應
Thank you very much

4/10 欠佳

Denise

不滿：整潔度和住宿狀況
The rooms where not what we expected in comparison to the photos posted on website. The room was very dirty and a slight oder of urine. Would not stay there again.
於 2023 年 8 月住了 2 晚
Sam Bent 於 2023年8月9日的回應
Hello.Thank you for your feedback.We are sorry for not meeting your expectation this time, we hope that you give us another chance to serve you and provide a superior service Thanks again

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Would not recommend.
The hotel room was very dusty and dirty. Not cleaned thoroughly at all. Everything was old and not updated. There were old broken down cars sitting in the parking lot that had spider webs and had obviously been there awhile. Plus we were charged an extra $50 without being told what it was for.
於 2023 年 8 月住了 1 晚
Sam Bent 於 2023年8月8日的回應
Hello,Thank you for your feedback, we are sorry for not meeting your expectations , we will address the rooms cleaning service. The 50 is a hold not a charge for every guest as it is written on the registration form signed at check in.We apologize and we hope to see you again and provide a superior service.Thanks again

8/10 不錯

Maria

讚好：整潔度、職員與服務和住宿狀況
That’s good
於 2023 年 7 月住了 1 晚
Sam Bent 於 2023年8月8日的回應
Thank you

8/10 不錯

Lori

於 2023 年 7 月住了 1 晚
Sam Bent 於 2023年7月25日的回應
Thank you