Murat Spa Hotel

"The check in staff were amazing, but when we went to the restaurant it all went down hill 100mph, the staff ignored us especially the self proclaimed sommelier, he needs a rocket, even with eye contact he completely chose to not see.....the food wasnt any better, gluggy potatoes full of cheese, dry beoff..no water as asked for when we finally were asked until we asked again later, poured our own wine, and many tables were in the same predicament.. mattress was terrible, but the toom otherwise...

"everything was really good food in the evening was really good"

"Très belle chambre immense. Une salle de bain séparée des toilettes WC. Une belle terrasse même s'il faisait un peu froid pour en profiter. Dès peignoirs a disposition si on veut profiter du spa. "

"La chambre était salle, la moquette plein de poussière et des taches de saleté, la salle de bain non chauffée, le sèche serviette ne marchait pas, pas d’eau chaude ou très peu et la chambre sentait la poussière. Pas de connexion wifi alors que sur l’annonce s’est bien indiqué qu’elle est disponible. Pas de personnels, on récupère la clé dans une boîte à l’entrée de la chambre. Tu reçois les instructions la veille du départ avec les informations et codes d’accès. Impossible d’annuler la...

"Excellent area & facilities. Unfortunately it was cold & the radiators in our room didn’t work - it was obvious they needed servicing. The restaurant food was very good but our steak order was taken by an unpleasant man. Breakfast was good but with offhand service from a different man. Never felt valued guests. "

"Spa concept is all show. Looks good on brochures and in photos but lacks functionality. No hot water, hydrotherapy jets weak. Confusing layout. Misses the “Ahaaa” in relaxation. "