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"Since you’re relaxing special place"

"The rooms are specious and very nice, good breakfast and service "

"Rika and Andy work well together we had a very good stay"

"We enjoyed our short 3 night stay at West Coast Inn in March 2026. We came to Hakuba to see the mountains and the snow, and the weather cooperated!! Our host at West Coast was wonderful and gracious! We plan to come back next year!"

"Had a great stay! Thanks for everything "

"The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM. "

"Stay 2 nights in KAI ALPS. Hair on the bed but I used my own bedsheet. My package stayed with breakfast and dinner. The menu wasn’t changed after check-in. The female staff was unhelpful and her statement totally inconsistent with earlier statement. Who said the menu can only change by 6pm, but end up still cannot change the menu next day. This hotel is not worth to stay. We will not come back again and do not recommend to my friends and families."

"Loved this hotel. Very friendly staff and beautiful rooms and onset. Staff transferred us from and to the train station. There is a bus stop right outside that take you to happo, Hakuba 47, Goryu and Iimori all free of charge. Short walk to Echoland restaurants and a great Ramen restaurant opposite the local 7-11."

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."