Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, this was most likely my last visit to Surfmaster unless individual owners utilize other management companies. Over the last 15+ years, I have been renting condo's at Surfmaster thru GCR, sometimes 2x per year. The last few visits have not been great. On former visits, there have been problems with cleanliness of the condo, broken glass on a bedroom floor, obvious areas missed by housekeeping, stained bedding, cobwebs on lampshades, air vents, etc. This time, it was the condition of the kitchen. when a description of a condo refers to fully stocked kitchen, you would expect pots, pans, utencils, dishware, glasses etc to be clean and ready to use. Not in this condo. It was all disgusting. broken shelves in the refrigerator, torn furniture, pots and pans that I wouldn't feed an animal out of, drawers that were caked with gunk from god knows when, utencils that had to be washed before use as well as the dishware and the final straw-a dried up used tea bag stuck to the side of a coffee cup that had been put back in the cabinet. Thanks but no thanks, I am just tired of dealing with neglect over and over again. GCR does react, they do send someone to inspect what you have found, they even brought a brand new set of pots and pans still in the box unopened, very much appreciated. That was great but too little too late. They leave you with these little cards all over the condo that under the bed was inspected, the floors were inspected, bathrooms etc but that's just BS, if you were really concerned that the condo was clean and ready for occupancy all of the items I mentioned above would have been addressed BEFORE I arrived. I shouldn't have to point these issues out to you. So long GCR/Surfmaster, it was fun while it lasted!