Chantilly Musée Vivant du Cheval Hotels

"This is not a 4 star hotel. It’s conveniently located in the airport, which is why we chose it. However, the carpets in the room are stained. The restaurant had decent food but the floor was covered in food from the day. Upon check in, we were told the King room we had reserved was not available. We booked over a month ago. We were given a smaller room with no adjustment in price. For the convenience of an over night stay for a next day flight, this hotel is fine. Otherwise I would not stay again."

"Excellent service, Breakfast was great too The room was clean I will book this hotel again."

"Did everything to make it a fabulous stay & lucky enough to be generously ungraded. "

"Budget hotel masquerading as cool. Everything is do-it-yourself. Virtually no staff. The rooms are tiny with the bed in an alcove with three sides fully enclosed. If there are two people, one has to climb over the other to get to the bathroom at night. The sink is along the narrow hallway entrance and the bathroom is in a glass enclosure. OK for 1 person but not really for 2. After seeing this, we snagged the last "accessible" room which at least had space around the bed and the sink was in the bathroom. But the full bathroom became the shower to meet the accessibility requirement. Breakfast was ordinary."

"La habitación no tenía neverita"

"Staff nice, helpful Sewer smell in and around hotel not good Bed ok, uneven with 2 twin bed frames together "

"I received a message from The hotel telling me that the Airport shuttle was not available in the afternoon between 12-5pm which was disappointing as I arrived at 1 pm so I took the bus. It was only available mornings and evenings. "

"This was our 2nd stay at this property. Sadly a whole host of "niggles" from the moment we arrived. Very warm welcome and support from staff throughout, but overall not the standard you should expect for this price point. We had to change rooms due to being given incorrect (accessible) room - we had paid for the one bedroom apartment and whilst technically this could be classed as such, it was not fit for purpose. Shower was set only at waist height, radiator broken in bathroom, poor layout of lighting. We were moved the next day. Unfortunately the shower in this room was also broken and required a call to reception to fix. Due to "works", the water was routinely off each morning! There was no notification of this so you could be halfway through ablutions to find the water simply stopped. No cleaning at all during our 5 night stay. This would be ok if cleaning equipment were provided in the flat! It's essential to have a dustpan and brush as minimum, given that it is set up as self catering! The whole flat (and corridors) needs a good deep clean - superficial cleaning seems to take place but the skirtings, floor and especially the balcony area needs thorough cleaning. We found cigarette ends and a champagne cork on our balcony, along with the general build up of grime. We also had to chase up batteries for the remote control and a spare light bulb. These things should be routinely checked. Staff were always responsive when we raised these issues but we shouldn't need to. "

"The stuff was very nice we were able to change to a better room. The bathroom needs some repair. "