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赫爾姆斯沙堡濱海度假村的評價

2.5 out of 5
赫爾姆斯沙堡濱海度假村
1802 N Ocean Blvd, Myrtle Beach, SC

評價

5.8
10 分評分，優異；1211 則評價中有 208 則" "
8 分評分，不錯；1211 則評價中有 236 則" "
6 分評分，一般；1211 則評價中有 263 則" "
4 分評分，欠佳；1211 則評價中有 224 則" "
2 分評分，很差；1211 則評價中有 280 則" "

5.8/10 

整潔度

6.6/10 

職員與服務

5.4/10 

設施服務

5.4/10 

住宿狀況

6.0/10 

環保程度

評價

4/10 欠佳

Ruth

伴侶同遊
不滿：住宿狀況
Good view of the ocean from our room. Lobby is small, limited amenities, dated rooms, one slow elevator that is used also by the cleaning staff, so often crowded. Constant smell of canibus in most areas.
於 2024 年 4 月住了 1 晚

10/10 優異

Iesha

於 2024 年 4 月住了 2 晚
Tommy Front desk 於 2024年5月5日的回應
Lesha,Good evening. I want to thank you for writing a review for our resort here at Sandcastle. I am so glad we have met your expectations and we hope to see yopu in the near future

10/10 優異

Taniesha

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved the ocean view!!! Parking was kinda hard to find but the parking garage was not a far walk overall I enjoyed my stay.
於 2024 年 4 月住了 2 晚
Front Desk 於 2024年4月30日的回應
Taniesha, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 欠佳

james

不滿：整潔度、職員與服務和住宿狀況
People loud
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月30日的回應
james, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 不錯

Ronald

寵物同遊
讚好：職員與服務和設施服務
Staff was friendly. Hotel carpet in hallway and room was spotted and worn. For what I paid it was acceptable.
於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月26日的回應
Ronald, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 不錯

Martin

Front Desk 於 2024年4月26日的回應
Martin, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 很差

Donna

不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst hotel I ever stayed at
於 2024 年 4 月住了 4 晚
Tommy 於 2024年4月22日的回應
Good evening Donna,I want to thank you for taking your time out to write a review about our Resort. I want to apoligize for not meeting your expectations. We are working hard to get better every day. We hope we can earn your respect and approval in the future.

4/10 欠佳

Megan

伴侶同遊
不滿：職員與服務和設施服務
Check in was a nightmare. I don’t know if they need to hire housekeeping help or what, but I had to wait in the lobby for 6 hours to check in, I didn’t get a room until 9 pm after standing in the hot lobby forever. But they definitely expected us out by check out time, so I lost an entire day due to this and no refund in sight.
於 2024 年 4 月住了 4 晚
Front Desk 於 2024年4月17日的回應
Megan, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Felicia

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I liked that it was convenient to the beach and the stadium we had to attend was close. But the accommodations was horrible. It took 3 days to get a set of pots for our room. There was never enough wash cloths and towels and not enough parking. The hallways were filled with trash all day but the room was clean.
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Felicia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 不錯

Vivian

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was lovely, my daughter enjoy her birthday. Price was on point. Have to do it again.
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Vivian,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 很差

Katie

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Our room smelled horrible and there was mold in the closet where the extra pillows were. It’s very outdated and the couch needs to go in the trash. Plus they failed to tell us that the indoor pool and hot tub was out of commission, so there wasn’t really much for us to do at the hotel when it was cold or raining. However the sheets were clean, beds were comfortable, and bathroom was clean.
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Katie, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 優異

Sonya

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Perfect ocean view. Nothing to dislike.
於 2024 年 3 月住了 2 晚
The Sandcastle team 於 2024年4月13日的回應
Sonya,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 優異

Erika (Charlotte)

家人同遊, 親子同遊
讚好：整潔度
The property is located on a beautiful beachfront and well worth the priceless views.
於 2024 年 4 月住了 2 晚
Rochelle 於 2024年4月10日的回應
Dear Erika,Thank you for your 5 star review! The team at Sandcastle was thrilled to have you and we are glad your enjoyed the view as much as we do. We look forward to your next visit!

2/10 很差

Nicole

多人同遊
不滿：整潔度、設施服務和住宿狀況
Horrible experience. Didn’t check into my room until 8:30PM when check in is at 4pm. Complete waste of my time as I had to stand in the lobby for hours waiting to get to my room. No one brought any clean towels the entire time I was there. There was trash and sheets in the hallway in across from my room all day. There isn’t even a bathroom in the lobby so people had to walk to the building next door to use the bathroom while waiting for hours to check in. There is hardly any parking. Will never stay here again
於 2024 年 4 月住了 3 晚
Rochelle 於 2024年4月10日的回應
Dear Nicole,Thank you for choosing our resort for your stay in Myrtle Beach. The Sandcastle team will be working to improve our services across the board.We hope to see you on your next visit to the Grand Strand.

6/10 一般

Kristy

親子同遊
讚好：職員與服務
不滿：整潔度
It’s not really for families. You could hear everything going on around you. Quiet times not enforced. Partying till 4am by the pool. The locks on the door are worn out especially the connecting room. It could use some updating, some things were wore down. The staff was friendly. It’s located within walking distance of the “strip” if your there for a good time or no kids it would be great.
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Kristy, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 欠佳

Sabrina

親子同遊
不滿：整潔度和設施服務
It took over a hour and a half to check in after i was told they would call me as soon as the room was ready. I room overlooked 50 plus bags of trash daily.several lights in the room did not work after a call to the front desk no one ever showed up . The bathroom light would not come on . Had to use the stais because the elevator was so slow. I killed 3 roaches. Hallways were very noisy smelled like weed.
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Sabrina, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 一般

Edgar

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Waited for at least an hour to check in. People were complaining about the conditions of the rooms and I have to hear all these complaints while I am waiting to check in at this hotel. I have to say that the receptionist took it very professional although there were some people yelling and screaming.
於 2024 年 4 月住了 1 晚
The Sandcastle team 於 2024年4月13日的回應
Edgar, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Michel (Saint Jean sur Richelieu)

家人同遊
不滿：整潔度、設施服務和住宿狀況
we call to have a high stair room, they agree but when we arrived they got us a room on the first floor. we found death big insect in the bathroom. so we leave one day before our check out Very bad place
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Michel, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Brenda

家人同遊, 親子同遊
不滿：職員與服務
They did not have my room ready at check in time me and my family waited inside the car and received no phone call for 3 hours. Previous experiences were fine just this time I had to ask for a refund due to poor customer service.
於 2024 年 4 月住了 1 晚
The Sandcastle team 於 2024年4月13日的回應
Brenda, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

4/10 欠佳

Katlin

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Couldn’t sleep from drunk teens beating on the door all night playing music loud as heck at 3 am tell front desk and they do nothing . My daughter slept most of the day from being up all night because they were loud slamming the doors playing football in the hallway
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Katlin, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Danielle

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They were very understaffed very unorganized I had to wait 2 hours just to check-in my room and check -in started at 4:00pm room service did not run the whole time I stayed there every time I ask for something I didn't get it or I had to wait hours the indoor pool was closed and they sent us to the other facilitie just for them to tell us their indoor pool was also down
於 2024 年 4 月住了 4 晚
The Sandcastle team 於 2024年4月13日的回應
Danielle, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 不錯

TopRoad

於 2024 年 4 月住了 3 晚
Front Desk 於 2024年4月30日的回應
TopRoad, Thank you for choosing Sandcastle Oceanfront Resort at the Pavilion for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 不錯

Veronica

親子同遊
讚好：整潔度和職員與服務
The room was okay, but we really enjoyed the Oceanview. The only issue was the wifi service.
於 2024 年 3 月住了 2 晚
The Sandcastle team 於 2024年4月13日的回應
Veronica,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

6/10 一般

Melessa

親子同遊
不滿：職員與服務、設施服務和住宿狀況
They didn’t have a room ready for us when we got there at 730pm even though the room was paid for and check in was from 4-midnight. We finally got into our room at 1030pm
於 2024 年 4 月住了 4 晚
The Sandcastle team 於 2024年4月13日的回應
Melessa, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Marta

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
When I arrived at 4pm to check in I was told that I needed to wait until my room was clean! Same thing was told to the 30 other customers waiting in the lobby. After waiting 1hr I got to my room and it was dirty, coffee pot had coffee from previous vacationers. There was trash under the beds. Carpet had a strong dirty smell and a wall had a hole. Not to mentioned that when we tried to go to the indoor pools we were notified that it was under construction. 1 elevator for 8 floors is not enough. Very disappointing
於 2024 年 4 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Marta, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Heidi

不滿：設施服務和住宿狀況
Could not check into our room after 6 pm because it wasnt clean. I begged for another room . Finally got a room. ....key did not work. Pics of hotel are not accurate. Run down and lamps in room didnt work. Because it took over an hour to even check in we were exhausted and DONE !!!! VERY DISAPPOINTED
於 2024 年 4 月住了 1 晚
The Sandcastle team 於 2024年4月13日的回應
Heidi, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 優異

Rudy

讚好：整潔度和職員與服務
Everything was good 👍
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Rudy,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

4/10 欠佳

Shery

親子同遊
不滿：整潔度、設施服務和住宿狀況
Very n outdated, caroet was so old n dirty had to keep shoes or socks on They claimedit to be Oceanfront room technically you could see the ocean from there but it was direct eye level view with the pool .,staff refused to change rooms they said they didn't have enough cleaning stuff to clean another room and people smoking marijuana everywhere running wild in the Halls people at the pool could see directly into your room ,we could not sit on the balcony because it was like I said eye level with the pool and everyone and all their inappropriate behavior .
於 2024 年 3 月住了 4 晚
The Sandcastle team 於 2024年4月13日的回應
Sherry, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

6/10 一般

Imari

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Terrible check in process, nothing seemed to work such as the shower head, water barely came out. I could hear everything in the next rooms my entire stay, you can hear conversations, the loudness, and I even could hear the people in the next room having intercourse. Wasn’t the worse, but definitely would never stay again.
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Imari, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 不錯

Marilyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our 3rd stay here. While the property is older and could use some updates, we enjoy staying here. The staff is always friendly and helpful. The beach in front is quieter than some other spots. Good food and shopping options are in walking distance. We will be back.
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Marilyn,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

10/10 優異

Shantel

於 2024 年 4 月住了 1 晚
Front Desk 於 2024年4月26日的回應
Shantel, Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 很差

Tanisha

伴侶同遊
不滿：整潔度和住宿狀況
The room was very outdated. The chairs had cuts and rips in it. Everything was dirty. The carpet smelled like mildew. I checked out a hour after check in. I will never stay there again
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Tanisha, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

2/10 很差

Alex

不滿：整潔度、職員與服務和住宿狀況
Arrived and the rooms weren’t ready and keys weren’t working. Staff was severely undermanned. Entirely managements fault. Ended up going somewhere else the day of our reservation.
於 2024 年 3 月住了 1 晚
The Sandcastle team 於 2024年4月13日的回應
Alex, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 優異

Abigail S

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 3 月住了 2 晚
The Sandcastle team 於 2024年4月13日的回應
Abigail S,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 很差

Priscilla

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I've been waiting for over an hour and 30 minutes to get a room that on a higher floor that wasn't ready. Then was told they will upgrade my room but on the 1st floor. The lack of communication within the staff and housekeeping that's responsible for the rooms is frustrating as hell. Do NOT stay here because it's terrible.
The Sandcastle team 於 2024年4月13日的回應
Priscilla, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

10/10 優異

CHERYLE BRANDACE

於 2024 年 3 月住了 2 晚
Tommy 於 2024年4月22日的回應
Good Evening Cheryle Brandace, I want to thank you for taking out your time to make a review. We are thrilled that we met your expectation. We can't wait to see in the future

4/10 欠佳

Shon

伴侶同遊
Very outdated, one elevator, small bathrooms
於 2024 年 3 月住了 2 晚
The Sandcastle team 於 2024年4月13日的回應
Shon, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.

8/10 不錯

john

讚好：整潔度、職員與服務和設施服務
The staff was great area was great everything is in walking distance room was clean and nice for the price the only bad this in the room was the toilet was loose other then that it was good would stay there again
於 2024 年 3 月住了 7 晚
The Sandcastle team 於 2024年4月13日的回應
john,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

8/10 不錯

Lissete

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
The Sandcastle team 於 2024年4月13日的回應
Lissete,Thank you for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon.

2/10 很差

Stephanie

親子同遊, 寵物同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
the fwm at desk was horrible. I had contacted property early to ensure cooking ware was in room and ready to receive me and my service dog. when i arrived as a late check-in as well at 10pm room still was not available, had to switch rooms twice as the other 2 was horrible. Light would not turn on and other one water did not work. Moving around with a disability like that was a horrible experience and it seemed that the bw and bm was the only 2 who went over and beyond to try to help me. The fwm told the bm that he had to help the other couple instead of me who came in much later than me. my fist racist experience i ever had in my life. never got set of pots and pans and was given hard time about my service animal when i literally missing fingers and toes and can be seen. When finally noticed there were soooo many apologies. sad case
於 2024 年 3 月住了 2 晚
Sandcastle team 於 2024年3月19日的回應
Dear Stephanie,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes. I apologize that your experience was anything less than satisfying. Feedback such as yours is very important to us, as it helps us improve our service and property.

6/10 一般

Robert

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Sandcastle team 於 2024年3月19日的回應
Dear,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 一般

Roger

不滿：住宿狀況
於 2024 年 3 月住了 2 晚
Sandcastle team 於 2024年3月19日的回應
Dear Roger,Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

2/10 很差

Teresa

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Terrible facility not what is advertised
於 2024 年 3 月住了 3 晚
Sandcastle team 於 2024年3月18日的回應
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 優異

Bonnie W

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
The swimming pool area was unavailable due to repairs and new construction around that area, however the staff make you feel so important and like you are the only guest at their hotel so you don't miss having the pool area to enjoy. I actually lost my ring in my hotel room and the staff came to the room and found it for me! I was so grateful and I still am!!!
於 2024 年 3 月住了 2 晚
Eric, Front Desk Supervisor 於 2024年3月18日的回應
Dear Bonnie,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at our Resort. We’re glad to hear that you were satisfied with your experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 很差

Kendazanna (Knightdale)

家人同遊
不滿：整潔度、設施服務和住宿狀況
They should just shut this facility down
於 2024 年 3 月住了 3 晚
Sandcastle team 於 2024年3月17日的回應
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

6/10 一般

Karen

家人同遊
不滿：住宿狀況
Light fixture in the bathroom was halfway broken with the broken piece on the counter. The door to the balcony didn’t lock and the handle was broken. Mold on the ceiling
於 2024 年 3 月住了 2 晚
Sandcastle team 於 2024年3月17日的回應
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

8/10 不錯

Ash N Maria

伴侶同遊
讚好：職員與服務和住宿狀況
Staff was awesome! They were some flaws but nothing that would keep us from staying again. It was also oceanfront!!
於 2024 年 3 月住了 4 晚
Eric, Front Desk Supervisor 於 2024年3月17日的回應
Dear Ash and Maria,Thank you for taking a moment to share your experience at our resort. We are so pleased to hear you found services to your liking. We look forward to welcoming you back again soon

4/10 欠佳

Franco

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was dirty , did not get any room service at all .
於 2024 年 3 月住了 2 晚
Sandcastle team 於 2024年3月17日的回應
Please accept our sincerest apologizes for the inconvenience you experienced during your stay here. We strive to ensure our guests are 100% satisfied during their stay. We are constantly working to improve our services and your feedback will be utilized for training improvement purposes.

10/10 優異

Bennett

讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the ocean view. Clean room. Nice staff.
於 2024 年 3 月住了 4 晚
Sandcastle team 於 2024年3月17日的回應
Dear Bennett,Thank you for choosing us for services. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Sandcastle Oceanfront Resort at the Pavilion in the near future.

2/10 很差

Jalyn

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel was horrible , the water pressure in the shower was barely working , no blow dryer and the staff tried to steal me and my husband things . We were taking out belongs to the car before check out time and the staff took all of our belongs still before check out time . Don’t waste your time here ! Not worth it
Sandcastle Team 於 2024年2月23日的回應
Jalyn, Thank you for providing us with your feedback about your stay with us. Our team wants to provide and make sure all guests are enjoying themselves at the beach. From our oceanfront bar, to the 24/7 Guest services, we are here to provide you with all of your needs. We want to make sure to provide you with a better second impression of Sandcastle Oceanfront Resort at the Pavilion soon. Please reach out to our Guest service team to provide the best rate available. Thank you again. We hope to welcome you back soon.