Residence Inn by Marriott Mystic Groton 的評價

查看供應

米斯蒂克格羅頓萬豪居家酒店的評價

米斯蒂克格羅頓萬豪居家酒店

40 Whitehall Avenue, Mystic, CT

8.2

很好

8.8/10

整潔度

8.8/10

職員與服務

7.6/10

設施服務

8.4/10

住宿狀況

7.2/10

環保程度

2/10 很差

Corey

家人同遊, 商務旅客

2024年4月27日

不滿：整潔度和住宿狀況

Cleaning crew left wet towels in the room, white powder falling from the ceiling from the little horse running upstairs, toilet leaking when flushed, blood on thd wall, pullout couch mattress was filthy. Front desk tried to accommodate however at 11pm it was too inconvenient to pack up 4 kids and move. Definitely requesting a refund.

於 2024 年 4 月住了 1 晚

6/10 一般

Kelli

家人同遊, 親子同遊

2024年4月19日

不滿：職員與服務和住宿狀況

Room service never came. Definitely outdated but fine overall.

於 2024 年 4 月住了 2 晚

10/10 優異

Anthony

2024年3月30日

讚好：整潔度、職員與服務和住宿狀況

Very nice and good location

於 2024 年 3 月住了 1 晚

Sara Gonzalez 於 2024年4月1日的回應

Thanks for staying with us. We appreciate your feedback

6/10 一般

Carol

家人同遊

2024年3月21日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Very disappointed with breakfast, only eggs served scrambled, boiled, with cheese on a English muffin or quiche... no turkey sausage, no bacon, no ham no m meat at all... c'mon Marriott let's never let that happen again

於 2024 年 3 月住了 2 晚

Sara Gonzalez 於 2024年4月1日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Angelina

伴侶同遊

2024年2月24日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Everything was awesome, super clean staff was friendly, shaleen was so welcoming and friendly, the only issue was the bed and pillows, mattress was so hard and uncomfortable I couldn’t sleep and when I did fall asleep briefly I woke up with pain and numbness in my back and shoulder, pillows were lumpy and thin no support , might be time to upgrade the mattresses but everything else was great.

於 2024 年 2 月住了 1 晚

Sara Gonzalez 於 2024年2月25日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Lori

家人同遊

2024年2月24日

讚好：整潔度和職員與服務

Ran out of food during breakfast and area dirty

於 2024 年 2 月住了 1 晚

Sara Gonzalez 於 2024年2月25日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Barbara

家人同遊

2024年2月21日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Great staff and clean facilities.

於 2024 年 2 月住了 2 晚

Sara Gonzalez 於 2024年2月23日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Erin

2024年2月21日

於 2024 年 2 月住了 1 晚

Sara Gonzalez 於 2024年4月1日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Laura

家人同遊

2024年2月9日

Front desk staff was friendly. The in-room kitchen appliances were good and clean. One bathroom door was beat up— holes from a hook that must’ve been installed once were there as well as other large scratches. The carpeting could be replaced.

於 2024 年 2 月住了 2 晚

Sara Gonzalez 於 2024年2月23日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Jose

伴侶同遊

2024年1月21日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2024 年 1 月住了 1 晚

Sara Gonzalez 於 2024年1月22日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Sandra

2024年1月16日

讚好：整潔度和職員與服務

Everything good

於 2024 年 1 月住了 1 晚

Sara Gonzalez 於 2024年1月16日的回應

Thanks for staying with us. We appreciate your feedback

2/10 很差

Kristen

家人同遊, 多人同遊

2024年1月13日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

Dump!

I am extremely disappointed in my stay at this hotel. I was charged by Hotels.com when I booked the reservation and then the hotel also charged me and refused to refund. Also, we waited an 2 extra hours to check in because they had no one to clean the room due to being short staffed. The only thing I had going for it was it was affordable, and close to aquarium at least we thought so. Terrible customer service when I called to discuss the refund. I got put off three different times. Finally, after waiting for the refund for three weeks I got someone on the phone that just continued to argue with me instead of crediting the fraudulent charge.

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2024年1月14日的回應

We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

8/10 不錯

JENNIFER (Bronx)

家人同遊

2024年1月1日

讚好：整潔度和職員與服務

It was good that they have 2 bedrooms

於 2023 年 12 月住了 2 晚

Sara Gonzalez 於 2024年1月14日的回應

Thanks for staying with us. We appreciate your feedback

2/10 很差

真實旅客

家人同遊

2024年1月1日

不滿：職員與服務、住宿狀況和客房舒適度

Lousy customer service

Our reservation indicated check in was 3:00 and check out was at 11:00. When we got at the hotel around 12:30. We were told at the front desk, that check in was 4:00. We had to drive around until after 3:00 until are room was ready. While in our room we had to call the front desk several times to get fresh towels, coffee for the coffee maker and an extra pillow. Response we kept getting from the front desk was that they were out of those items. For the complimentary breakfast they kept running out of food less than 1 hour after it started. Since it was a New Year' s weekend, they seem to be unprepared. A lack of house keeping available at the time that the hotel was fully booked that weekend.

於 2023 年 12 月住了 2 晚

Sara Gonzalez 於 2024年1月14日的回應

We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback.

6/10 一般

Madeline

家人同遊

2024年1月1日

讚好：職員與服務

Staff was excellent and room seem cleaned but had a damp towel in the bathroom and no clean fresh towels. Had to ask for towels, bedding for sofa bed, blankets and coffee maker and was brought to room. No hot tub at the pool.

於 2023 年 12 月住了 1 晚

Sara Gonozalez 於 2024年2月23日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Jillian

家人同遊, 多人同遊

2024年1月1日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2024年1月14日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Kimberley

2024年1月1日

讚好：整潔度

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2024年1月14日的回應

Thanks for staying with us. We appreciate your feedback

6/10 一般

Rafael del

2023年12月31日

於 2023 年 12 月住了 2 晚

Sara Gonzalez 於 2024年1月22日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Olta

2023年12月31日

不滿：整潔度和住宿狀況

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2024年2月23日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Kyle (North Attleboro)

伴侶同遊

2023年12月31日

Very nice guy checked us in. Room was decent size. Bed was uncomfortable. Room was loud. People coming in and out of hotel all hours of night (loud and possibly drunk?). There are better options in the area

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2024年1月1日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Caitlyn

多人同遊

2023年12月17日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2023年12月18日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Doreen

2023年12月16日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

SOLO STAY IN MYSTIC

Central location in Mystic, CT. The lobby had festive decorations. The pool and breakfast are easily accessible. Check in was easy and staff was professional and efficient. My room was large and comfortable, clean with all the amenities of a residence. I like the swiveling TV. Bathroom was large with heated lamp. Check out was easy.

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2023年12月18日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Venues

伴侶同遊

2023年12月9日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The staff here are amazing in my opinion, my boyfriend and I got here super early from NYC and check in isn’t until 4pm typically, they allowed us to check into a room that was available, it was definitely cozy and quiet. We had a nice little kitchenette that allowed us to do a bit of cooking, having a free breakfast in the morning as well is great too, they have a vast selection and take time to prepare and stock everything for visitors. We used the gym which helped us keep to our usual regimen a bit as well, and we walked pretty much everywhere since the olde mystic village is less than a 15 min walk from the hotel. There were two occasions during the week where staff baked cookies and brownies for those staying at the hotel (we got brownies the day we were leaving and it was amazing.) Some of the reviews are mixed but from what we encountered, it felt comfortable and cozy, nice and quiet and just everything we needed for the few days away from the chaos of the city. We will be coming again soon, hopefully for the summertime when a lot more of the outdoor activities and events are happening, but we did so much in the past couple of days that despite it being colder, we still had an amazing time. Thank you all for making our little vacation one of the most memorable ones.

於 2023 年 12 月住了 4 晚

Sara Gonzalez 於 2023年12月11日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

GEORGE

多人同遊

2023年12月4日

讚好：職員與服務

不滿：整潔度和住宿狀況

Disappointed

Marriot rewards member and worst condition Marriot ever stayed at, room curtains all had holes in them, kitchen draws were busted and falling apart. also room had a fireplace but that did not work either.

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2023年12月11日的回應

We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. We thank you for your feedback and will bring your comments and concerns to our team to ensure future satisfaction. Thank you for choosing us for your lodging needs.

10/10 優異

Kim

2023年12月4日

讚好：整潔度和職員與服務

於 2023 年 12 月住了 1 晚

Sara Gonzalez 於 2023年12月11日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Sachin (Yonkers)

親子同遊

2023年11月29日

讚好：設施服務

不滿：整潔度

My experience was not great with Residence Inn. Had to change 3 rooms across 2 different blocks on a super cold night. First room did not have thermostat working. Technician was not able fix that. In the 2nd room again the thermostat was not working, but the technician was able to fix it. But this room was not cleaned. Dirty bed linens were still in the sofa bed. There was a dirty bowl in the sink. So had to change the room again. In the 3rd room too the sofa mattress was dirty and the room was not vacuumed properly. The front desk staff tried to replace the sofa mattress from other room, but that too was dirty. After all this waiting and shuffling we did not have any more patience or strength to change the room again. Definitely not a Marriott experience. Felt like a 2 star motel stay paying a higher rate for the Marriott brand. Breakfast was mostly the usual continental spread which again we have had better in other Marriott hotels.

於 2023 年 11 月住了 1 晚

Sara Gonzalez 於 2023年12月5日的回應

We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback

10/10 優異

Timothy

2023年11月26日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 11 月住了 1 晚

Sara Gonzalez 於 2023年12月5日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Pamela

家人同遊

2023年11月25日

讚好：整潔度、職員與服務和住宿狀況

The curb coming into the driveway heading to the parking lot was out too far in the driveway.

於 2023 年 11 月住了 3 晚

Sara Gonzalez 於 2023年12月5日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

真實旅客

2023年11月10日

讚好：整潔度和職員與服務

不滿：客房舒適度

於 2023 年 11 月住了 1 晚

Sara Gonzalez 於 2023年11月27日的回應

Thanks for staying with us. We appreciate your feedback

6/10 一般

Tammyanne

家人同遊

2023年10月29日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 10 月住了 2 晚

Sara Gonzalez 於 2023年10月31日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Sebastian

2023年10月16日

於 2023 年 10 月住了 1 晚

Sara Gonzalez 於 2023年10月29日的回應

Thanks for staying with us. We appreciate your feedback

6/10 一般

Sydney

2023年10月8日

於 2023 年 10 月住了 1 晚

Sara Gonzalez 於 2023年10月29日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Prasanta

2023年10月1日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 8 月住了 4 晚

Sara Gonzalez 於 2023年10月2日的回應

Thanks for staying with us. We appreciate your feedback

2/10 很差

DANIEL

2023年9月27日

不滿：整潔度、職員與服務、住宿狀況和客房舒適度

derty , non friendly staff, no cleaning between 2

於 2023 年 9 月住了 2 晚

Sara Gonzalez 於 2023年9月27日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Robert

2023年9月17日

於 2023 年 9 月住了 1 晚

Sara Gonzalez 於 2023年10月7日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Doulgas

家人同遊

2023年9月10日

不滿：整潔度和住宿狀況

A good portion of the rooms had no A/C due to mechanical failures. Not particularly well cleaned. Hoping to get a refund

於 2023 年 9 月住了 1 晚

Sara Gonzalez 於 2023年9月10日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

真實旅客

家人同遊

2023年9月9日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 9 月住了 2 晚

Sara Gonzalez 於 2023年9月10日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

maria

2023年9月9日

於 2023 年 9 月住了 1 晚

Sara Gonzalez 於 2023年10月2日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

SCOTT

伴侶同遊

2023年9月4日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Felt welcomed when arriving. Rooms clean and large. All home amenities. Great shower hot and tons of pressure. Will atay again...

於 2023 年 9 月住了 1 晚

Sara Gonzalez 於 2023年9月5日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Brandon

2023年8月31日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Overall we were very happy with this hotel and our stay. The room was great and we loved the studio feel with a small dining area and full kitchen. The breakfast was great. I really enjoyed the biscuits with gravy, but there was a ton of options. They had a basketball court which was a nice touch and were very close to everything. The pool was a bit cold and a little cloudy, but overall we were happy. We traveled with a family of 5 including a baby.

於 2023 年 8 月住了 1 晚

Sara Gonzalez 於 2023年9月2日的回應

Thanks for staying with us. We appreciate your feedback

8/10 不錯

Patricia

多人同遊

2023年8月12日

不滿：整潔度和住宿狀況

The pull out couch’s mattress was stained leaving one of our party to sleep on a too small couch. The promised queen sized bed was actually a double bed. Too tight quarters for three people.

於 2023 年 8 月住了 1 晚

Sara Gonzalez 於 2023年8月13日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Linda

家人同遊

2023年8月10日

於 2023 年 8 月住了 3 晚

Sara Gonzalez 於 2023年8月13日的回應

Thanks for staying with us. We appreciate your feedback

6/10 一般

Karen (Richboro)

家人同遊

2023年8月9日

讚好：職員與服務

This property needs a lot of updates. Our room was quite outdate. The staff was very nice.

於 2023 年 8 月住了 2 晚

Sara Gonzalez 於 2023年8月13日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Terry (Merrimack)

2023年8月7日

於 2023 年 8 月住了 1 晚

Sara Gonzalez 於 2023年9月2日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Jose

家人同遊, 伴侶同遊

2023年8月1日

不滿：整潔度和住宿狀況

The hotel is old and many common areas are dirty, like rugs, the elevator, etc. The rooms are cleaner but not good enough. We wanted to shower but there weren’t shampoo, conditioner, nor bath gel in the recipients. We asked to the main desk, we waited more than 30 minutes and when we called again, they said there is no one to come. I had to look for house keepers in other floors to ask for the toiletries. But the housekeeper started to telling me that they don’t had bath gel because someone forgot to buy… I told them to give me the other stuff because I was wasting my vacations time by waiting to have the things that should be there when I received the room.

於 2023 年 7 月住了 2 晚

Sara Gonzalez 於 2023年8月2日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Mallory

家人同遊

2023年7月31日

讚好：設施服務

不滿：整潔度和住宿狀況

I've stayed here 2 times prior to Covid and had great experiences. This time was disappointing. The room and linens weren't clean. Room service never came to clean our room our entire stay even though we called. The front desk told us there were no hair dryers even though it's listed on the site. There was a door propped open to the building with a chair, a smell of marijuana soaked the hallways one night. The breakfast was great on a positive note, and the employees who worked at the breakfast were fantastic.

於 2023 年 7 月住了 2 晚

Sara Gonzalez 於 2023年8月2日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

Leah

家人同遊

2023年7月25日

不滿：整潔度、設施服務和住宿狀況

Find another place to stay. It was dated and dirty.

於 2023 年 7 月住了 1 晚

Sara Gonzalez 於 2023年7月26日的回應

Thanks for staying with us. We appreciate your feedback

4/10 欠佳

真實旅客

2023年7月24日

不滿：整潔度和住宿狀況

Disappointing, cleanliness issues

Was very disappointed in the cleanliness / condition of the hotel during my stay, particularly given the $325 night price. The carpets in the room and throughout the hotel were dirty / stained and needed vacuuming. The hand sanitizer dispensers on the walls were all empty. The gym was very bare bones, and the breakfast was so-so. The air conditioner in the bedroom made a lot of noise, was very bright when trying to sleep, and prevented closing of the blinds completely. There was no soap in the room, and one of the towels was dirty. When checking out, no one asked how my stay was. There were also stains on the couch in my room. Overall, the place needed a significant make over.

於 2023 年 7 月住了 1 晚

Sara Gonzalez 於 2023年7月25日的回應

We certainly apologize for all of the inconvenience and stress that you experienced during your stay at the Residence Inn. Thanks for staying with us. We appreciate your feedback

2/10 很差

Martin

2023年7月24日

於 2023 年 7 月住了 1 晚

Sara Gonzalez 於 2023年8月13日的回應

Thanks for staying with us. We appreciate your feedback

10/10 優異

Joseph

2023年7月21日

於 2023 年 7 月住了 1 晚

Sara Gonzalez 於 2023年7月24日的回應

Thanks for staying with us. We appreciate your feedback

登入預訂全球超過十萬間酒店即慳至少 10%

米斯蒂克格羅頓萬豪居家酒店的評價

評價

很好

8.8/10

8.8/10

7.6/10

8.4/10

7.2/10

評價

2/10 很差

Corey

Corey

6/10 一般

Kelli

Kelli

10/10 優異

Anthony

Anthony

6/10 一般

Carol

Carol

8/10 不錯

Angelina

Angelina

10/10 優異

Lori

Lori

10/10 優異

Barbara

Barbara

4/10 欠佳

Erin

Erin

8/10 不錯

Laura

Laura

10/10 優異

Jose

Jose

10/10 優異

Sandra

Sandra

2/10 很差

Kristen

Dump!

Kristen

8/10 不錯

JENNIFER (Bronx)

JENNIFER

2/10 很差

真實旅客

Lousy customer service

真實旅客

6/10 一般

Madeline

Madeline

10/10 優異

Jillian

Jillian

10/10 優異

Kimberley

Kimberley

6/10 一般

Rafael del

Rafael del

4/10 欠佳

Olta

Olta

4/10 欠佳

Kyle (North Attleboro)

Kyle

10/10 優異

Caitlyn

Caitlyn

10/10 優異

Doreen

SOLO STAY IN MYSTIC

Doreen

10/10 優異