Upon arrival we were told they did not have a room for us and would be staying at the property next door which is advertised as holiday apartments. That property, while quiet, was not up to standard or what we were expecting and I would have never chosen to stay there or pay the same price as we did.
First room had several issues (torn sheets, broken lock, broken fan, smelled bad). We were given another room but the cleanliness was questionable (sand in bed, no hot water in either room, taps wouldn’t turn off, no shower head, etc).
I called Expedia for a refund but bc I chose the pay at location option, was at the mercy of the property. They said we could have a free breakfast to accommodate us, which we said was insufficient (also we had no time to eat and there’s already a complimentary continental breakfast). They refunded $40.
If they could not fulfill the booking I think they should have the responsibility to inform guest ahead of time so that we can make other arrangements vs staying somewhere unsuitable. Because we arrived at 7pm and were leaving early the next morning we were more or less stuck staying there and wasted. Bunch of time figuring out the rooms. Based on them not fulfilling the room we booked I would not go back.