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"Staff was very friendly and it was very clean"

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Staying here was a great experience. Relaxing in our private onsen while looking out at the mountain and city was stunning. Our other favorite part was the dinner - our server was so amazing with us and compliments to the chef for preparing the delicious food. As foreigners, it was our first time trying some of these foods, and we enjoyed most of it. Thank you!"

"Requested for rooms with "

"Clean room, amenities, massage chair, suite-like room, futuristic Toyo toilet, TV in each room, two beds, spacious bathroom, the whole package. I stayed for three nights in the Luxury suite. It was worth it. They have three restaurants in the hotel. The Zao Ropeway is 5 to 10 minutes away. You can by your gondola tickets at the front desk at a discounted price. Location wise, you are literally near the slopes. The bus terminal is a 7 to 10 minute walk."

"Extremely comfortable, excellent staff and outstanding service! "

"Great breakfast - good location - excellent price"

"everything is good, only a little more effort in keeping rooms clean will be fantastic. Not meaning room is dirty, but there is dust accumulated on lamps and corners......"

"clean and quiet room; good breakfast; near the bus stop; great city view; The hotel can help to receive package and stores luggage in front desk for multiple days. But the heater is so hot, unable to switch off. The breakfast buffet start at 0630am, the guest unable to take the first bus to the Zao onsen."