外觀

那不勒斯假日酒店 (IHG 旗下酒店)的評價

4 out of 5
那不勒斯假日酒店 (IHG 旗下酒店)
Via Domenico Aulisio, Centro Direzionale Isola E6, Naples, NA

評價

8.0

很好

10 分評分,優異;1006 則評價中有 348 則" "
8 分評分,不錯;1006 則評價中有 398 則" "
6 分評分,一般;1006 則評價中有 139 則" "
4 分評分,欠佳;1006 則評價中有 72 則" "
2 分評分,很差;1006 則評價中有 49 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Wai Hung

讚好:職員與服務和客房舒適度
離火車站很遠,半個小時的路程。附近什麼商店也沒有,像在孤島一樣。幸好有酒店的接駁小巴,但班次不多。
於 2018 年 2 月住了 3 晚

10/10 優異

HUEI YUAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Staff. Nice room.
GM 於 2017年4月7日的回應
Dear Huei Yuan Thank you so much for your review of our hotel and for the good rating. A positive guest experience is something we take great pride in, so we value your feedback. I hope we will have the opportunity to welcoming you again in Naples. Kind Regards, Alessandro Geminiani General Manager

8/10 不錯

Eric & Paulim

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
近商業区
酒店提供免费車位及穿梭車來往市中心,機場及火車總站,约一小時一班8個位先到先得。酒店自助早餐很好,並有免费桑拿室供住客使用。職員服务誠懇有禮。

6/10 一般

真實旅客

讚好:整潔度、職員與服務和客房舒適度
Small Room, but good view and nice location.
GM 於 2015年9月25日的回應
Dear Guest Thank you for your review. I am very pleased to understand that the overall impression about the hotel was good, particularly for our location and our great view. Thank you once again for taking the time to share your experience and I sincerely hope to see you soon again in Naples. Kind regards. Alessandro Geminiani, General Manager

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
一個年紀比較大的出租車司機態度不好,會主動要小費.one of the shuttle bus driver is not good.he w would ask you give tip

8/10 不錯

CHUNG KIN (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good Hotel
This is very good hotel
GM 於 2015年8月1日的回應
Dear Chung Kin Thank you for your positive comment about our hotel. I hope we will have the opportunity to welcoming you again in Naples. Kind regards. Alessandro Geminiani. General Manager

8/10 不錯

LUCRECIA

於 2024 年 5 月住了 1 晚

10/10 優異

Joel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good service and breakfast 👍
於 2024 年 5 月住了 1 晚
hm 於 2024年5月11日的回應
Dear Joel,Thank you for choosing our Holiday Inn Naples and for taking the time to write this wonderful review! We are so glad to hear that you enjoyed our hotel and staff.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to our hotel in the future.Kind regardsAntonio FeolaHotel Manager

6/10 一般

Jane

家人同遊
讚好:職員與服務
Convenient to the airport and staff was helpful.
於 2024 年 5 月住了 1 晚
hm 於 2024年5月9日的回應
Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaHotel Manager

6/10 一般

Sheri

讚好:職員與服務
The area around the hotel seemed very run down and unsafe. The Hotel it self was ok could have been cleaner, the rug in the room needed cleaned and the mattress was very lumpy and had a very bad sleep.
於 2024 年 5 月住了 1 晚
gm 於 2024年5月8日的回應
Dear Sheri,Thank you for your comments and good feedback about our staff and clean rooms. I am sorry if you experienced any issues with the room mattress; in case of problem we always remind our guests to inform our staff during their stay in order to try to resolve the issue as soon as possible. Regarding the surrounding area, it is the business district of the city and I know it doesn't seem as attractive as some downtown areas, but it is close to major highways, train stations and airports, which is very useful for travelers and business men. I hope we have the opportunity to welcome you again. Kind regards Antonio FeolaHotel Manager

10/10 優異

Shyla

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay here far exceeded our expectations.
於 2024 年 5 月住了 1 晚
gm 於 2024年5月8日的回應
Dear Shyla,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our rooms and staff.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaHotel Manager

10/10 優異

Edward

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good central location with good staff service levels.
於 2024 年 4 月住了 2 晚
gm 於 2024年5月8日的回應
Dear Edward,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our rooms and staff.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaHotel Manager

8/10 不錯

Luis (SAN GERMAN)

讚好:職員與服務和住宿狀況
The hotel is good for a one night stay but the area where is located is far from everything . The taxi from the airport even if is considered near airport charged us 26 euros. The hotel should have shuttle to the airport. There is a shopping nearby but everything was closed.
於 2024 年 5 月住了 1 晚
hm 於 2024年5月8日的回應
Dear Luis,Thank you for your evaluation of our hotel. I am pleased to learn that you enjoyed your stay with us.It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regardAntonio FeolaHotel Manager

10/10 優異

KATHERINE

於 2024 年 4 月住了 1 晚
hm 於 2024年5月8日的回應
Dear Katherine,Thank you for your evaluation of our hotel. I am pleased to learn that you enjoyed your stay with us.It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regardAntonio FeolaHotel Manager

10/10 優異

Javier Arreola

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good option to spend a night near the airport
於 2024 年 4 月住了 1 晚
hm 於 2024年5月8日的回應
Dear Javier Arreola,Thank you for your evaluation of our hotel.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager

10/10 優異

Julio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel and staff
於 2024 年 4 月住了 1 晚
HM 於 2024年4月28日的回應
Dear Julio,Thank you for your evaluation of our hotel. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager

10/10 優異

Gina

讚好:整潔度、職員與服務和住宿狀況
Loved everything! Daniel at front desk was very helpful and cito dentro il bar era ottimo !
於 2024 年 4 月住了 1 晚
hm 於 2024年4月28日的回應
Dear Gina,Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager

8/10 不錯

Sarah

讚好:整潔度、職員與服務和住宿狀況
It was a nice overall hotel and near the airport. There wasn’t much to do walking around it seemed a little unsafe
於 2024 年 4 月住了 1 晚
hm 於 2024年4月28日的回應
Dear Sarah,Thank you for your evaluation of our hotel. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager

8/10 不錯

Liza

伴侶同遊
Area were is located is unsafe
於 2024 年 4 月住了 1 晚
hm 於 2024年4月28日的回應
Dear Liza,hank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I am sorry to hear that our location was not up to your expectations. I know our location doesn't seem as attractive as some downtown areas, but, as you said, this is a convenient location to move, close to the train station and airport.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaHotel Manager

8/10 不錯

Debra

家人同遊
讚好:整潔度、職員與服務和設施服務
The tub had stains and rust marks. It did not drain well. The windows were so dirty visibility was hampered. The staff was friendly and upbeat.
於 2024 年 4 月住了 1 晚
HM 於 2024年4月28日的回應
Dear Deabra,Thank you for your feedback, we appreciate your comment about our staff.Regarding the room, we have already started a renovation process which involved the bar area and most of the rooms. Unfortunately, the refurbishment process cannot be simultaneous for all rooms, as ours is a 312-room hotel spread over 22 floors.If you want to come back to visit us in the future, it will be my pleasure to assign you a newly renovated room.Kind Regards,Antonio FeolaHotel Manager

8/10 不錯

Gregory (Craigavon)

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was ok and the bed was comfortable, however instead of carpet it had a wooden floor which could have done with a good brush. Not very comfortable to walk on in the mornings after stepping out of bed. I was not impressed with the continental breakfast and only had it one morning out of 5. A very poor selection. I’ve seen better. Very convenient to the International airport, just 4 miles. Gianturco train station for Pompeii is only a 15 minute walk.
於 2024 年 4 月住了 5 晚
HM 於 2024年4月18日的回應
Dear Gregory,Thank you for your evaluation of our hotel.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regardsAntonio FeolaHotel Manager

4/10 欠佳

Marge

家人同遊
We had 2 different nights booked. Our room for the first stay was excellent, clean , updated. The second room we stayed in was very disappointing as the bathroom was quite dated, old bathtub and shower head sprayed all over.
於 2024 年 4 月住了 1 晚
hm 於 2024年4月18日的回應
Dear Marge,Thank you for your feedback, we appreciate your comment about our staff.Regarding the room, we have already started a renovation process which involved the bar area and most of the rooms. Unfortunately, the refurbishment process cannot be simultaneous for all rooms, as ours is a 312-room hotel spread over 22 floors.If you want to come back to visit us in the future, it will be my pleasure to assign you a newly renovated room.Kind Regards,Antonio FeolaHotel Manager

8/10 不錯

Kristiane (Divide)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The beds are too firm. But you can’t please everyone! Great hotel for the price. Staff was really friendly.
於 2024 年 4 月住了 1 晚
hm 於 2024年4月18日的回應
Dear Kristiane,Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaHotel Manager

8/10 不錯

Joanne

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very convenient for early flight to airport. Good dining options available that allowed avoidance of Naples’ neighborhoods near the airport. Beds weren’t the most comfortable, but they were sufficient. A bit pricey but the best of limited acceptable choices.
於 2024 年 4 月住了 1 晚
HM 於 2024年4月18日的回應
Dear Joanne,Thank you for your evaluation of our Holiday Inn Naples. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regards,Antonio FeolaHotel Manager

10/10 優異

Katy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a wonderful property to stay at before our flight the next morning! Check in was easy, the rooms were comfortable, my daughter used the gym and said it was great. There is a bar and restaurant in the hotel and there is a wonderful restaurant across the courtyard as well. Calling a taxi from the front desk was easy and they were able to get a taxi van for all our luggage. This was perfect for us!
於 2024 年 4 月住了 1 晚
hm 於 2024年4月18日的回應
Dear katy,Thank you for your evaluation of our Holiday Inn Naples. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regards,Antonio FeolaHotel Manager

10/10 優異

Anil

於 2024 年 3 月住了 2 晚
hm 於 2024年5月8日的回應
Dear Anil,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our rooms and staff.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaHotel Manager

10/10 優異

Suzanne

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptionally helpful and super friendly! Giuseppe and Eleanora in particular. The room was perfect for 2 adults and 2 children. The food was delicious and all of the hotel was spotlessly clean. Would definitely recommend. Dont be put off by the surroundings!!
於 2024 年 3 月住了 3 晚
HM 於 2024年4月5日的回應
Dear Suzanne,Thank you for your wonderful evaluation of our Holiday Inn Naples. I am pleased to hear that you enjoyed your stay with us and that you appreciated our staff, we take great pride in this, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Kind regards,Antonio FeolaHotel Manager

10/10 優異

Krystal

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They had a pull out bed ready to go and the mini fridge drinks and snacks were included! Nice touches!
於 2024 年 3 月住了 1 晚
HM 於 2024年4月5日的回應
Dear KrystalThank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaHotel Manager

10/10 優異

Grace (Belmont)

讚好:整潔度和設施服務
Need more public transportation or shuttles
於 2024 年 3 月住了 2 晚
HM 於 2024年3月28日的回應
Dear Grace,Thank you for your review regarding your stay at Holiday Inn Naples.I was happy to hear your appreciation about our hotel in general.I am pleased to share with you and all our guests that by the end of this year the new metro station “Centro Direzionale” Line 1 should finally be available. The station will be only 1 minute walk from our hotel and will allow our guests to reach every spot of the city.I hope we will have the opportunity to welcoming you again to Naples.Kind regards,Antonio FeolaHotel Manager

8/10 不錯

Ajay (alpharetta)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They don’t have shuttle to Train station which is just 2-3 miles only and outside the area is not very good. So don’t think of outside walking around.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月25日的回應
Dear Ajay,Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I am sorry to hear that our location was not up to your expectations. I know our location doesn't seem as attractive as some downtown areas, but this is a convenient location to move, close to the train station and airport. Furthermore, the security level is guaranteed by the guards who guard the adjacent offices at night and our own security staff.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaResident Manager

10/10 優異

wendy

讚好:整潔度、職員與服務和住宿狀況
Beautiful spot staff and property were lovely. Breath taking view. Very accommodating. They allowed us to store luggage and use facilities till our transfer arrived at 5PM. Would highly recommend the hotel to others.
於 2024 年 3 月住了 1 晚
Resident Manager 於 2024年3月21日的回應
Dear wendyThank you for choosing to stay at Holiday Inn Naples.We always appreciate hearing back from our guests, and it gives us great pleasure to learn that you had such a great experience.We strive to provide our guests with a comfortable and enjoyable experience, and we're delighted that we were able to exceed your expectations. We appreciate your feedback and looking forward to welcome you back to our hotel in the future.Best regards,Antonio FeolaResident Manager

10/10 優異

Anna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Personale estremamente competente e gentile
於 2024 年 3 月住了 2 晚
GM 於 2024年3月4日的回應
Gentile Anna,Grazie per il Suo feedback positivo riguardante il Suo soggiorno nel nostro Holiday Inn Naples.Mi fa molto piacere constatare che tutti gli aspetti del nostro hotel siano stati all'altezza delle Sue aspettative.Nella speranza di poterLa accogliere nuovamente in futuro, La saluto cordialmente.Antonio FeolaResident Manager

6/10 一般

Ana

伴侶同遊
Está en una zona donde no hay nada, la única forma de moverte es en taxi, es una zona insegura y con mucho indigente y sola
於 2024 年 3 月住了 2 晚
GM 於 2024年3月4日的回應
Querida Ana,Gracias por su evaluación de nuestro Holiday Inn Naples, valoramos su calificación y comentarios.Lamento saber que nuestra ubicación no estuvo a la altura de sus expectativas. Sé que nuestra ubicación no parece tan atractiva como la de algunas zonas del centro, pero es una ubicación conveniente para moverse, cerca de la estación de tren y del aeropuerto.Espero que tengamos la oportunidad de darle la bienvenida nuevamente en Nápoles.Atentamente,Antonio FeolaResident Manager

10/10 優異

Nicola (TARANTO)

讚好:整潔度、職員與服務和住宿狀況
Ottimo soggiorno. Da riconfermare
於 2024 年 2 月住了 1 晚
GM 於 2024年2月19日的回應
Gentile Nicola,Grazie per aver scelto di soggiornare presso il nostro Holiday Inn Naples.La ringrazio moltissimo per la cortese e attenta valutazione.Nell'attesa di accoglierLa nuovamente nel nostro hotel, La saluto cordialmente.Antonio FeolaResident Manager

10/10 優異

Ibrahim

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was really nice
於 2024 年 2 月住了 1 晚
GM 於 2024年2月5日的回應
Dear Ibrahim,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our hotel.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaResident Manager

10/10 優異

MARIA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent services
於 2023 年 12 月住了 2 晚
GM 於 2024年2月5日的回應
Dear Maria,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our hotel.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaResident Manager

10/10 優異

Eustachio (Boise)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月8日的回應
Dear Eustachio,Thank you for taking a moment to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our hotel. We hope to welcome you back in the near future.Kind Regards,Antonio FeolaResident Manager

6/10 一般

Beth

讚好:職員與服務
不滿:設施服務
於 2023 年 12 月住了 2 晚
GM 於 2023年12月29日的回應
Dear Beth,Thank you for taking the time to share your feedback, even if it wasn't totally positive.I'm sorry to hear that we didn't meet your expectations. We always remind our guests to report any problems during their stay to give our staff the opportunity to intervene promptly to try to resolve any inefficiencies.We hope to welcome you againg.Kind regards,Antonio FeolaOperations Manager

10/10 優異

Mario PS

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
GM 於 2023年12月21日的回應
Dear Mario,Thank you very much for your review, I am delighted to know that you enjoyed your stay at the Holiday Inn Naples.I was very happy to learn that the overall impression of our hotel was so good.We hope to see you very soon here in Naples.With best wishes,Antonio FeolaOperations Manager

10/10 優異

Agatha

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
GM 於 2023年12月19日的回應
Dear Agatha,Thank you very much for your review, I am delighted to know that you enjoyed your stay at the Holiday Inn Naples.I was very happy to learn that the overall impression of our hotel was so good.We hope to see you very soon here in Naples.With best wishes,Antonio FeolaOperations Manager

10/10 優異

Gianfranco

讚好:整潔度、職員與服務和住宿狀況
Mezzi scomodi, ci vogliono 20 minuti a piedi, la prevista fermata della metropolitana sarebbe l’ideale per questa struttura, peccato perché è un’ottima soluzione, che comunque sarà da me riutilizzata in quanto tutto è perfetto.
於 2023 年 12 月住了 3 晚
GM 於 2023年12月15日的回應
Gentile Gianfranco,Grazie per l'ottimo feedback riservato al Suo soggiorno presso il nostro Holiday Inn Naples. In merito alla distanza dalla metro, siamo lieti di poter condividere con Lei e tutti i nostri ospiti che a breve dovrebbe essere finalmente pronta la nuova fermata “Centro Direzionale” della linea 1 della metropolitana. La fermata disterà un minuto a piedi dal nostro hotel e sarà un collegamento utilissimo per raggiungere tutta la città di Napoli.Speriamo di riaverLa presto nostro ospite.Cordiali saluti,Antonio FeolaOperations Manager

10/10 優異

Victoria

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
They were very helpful at checkin. The room was modern and clean. We stayed one night to be close to the airport. Wish wd had more time to check out the area.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月12日的回應
Dear Victoria,Thank you for your evaluation of our Holiday Inn Naples.I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating. I hope we have the opportunity to welcome you again in Naples.Kind regards,Antonio FeolaOperations Manager

6/10 一般

Maria Claudia

家人同遊
讚好:職員與服務
不滿:設施服務
Is a big hotel ,the staff is very helpful but the trasportation to and from the hotel is limited.If u use taxi u will be extra charged ,one way trip with taxi will be charget double adding a back trip for the driver.In the evening the area aroud the hotel is not safe to walk,is an area of empty offices buildings .The bathrooms are not so clean and with old appliances.
GM 於 2024年2月19日的回應
Dear Maria Claudia,Thank you for your evaluation of our Holiday Inn Naples.I am sorry to hear that our location was not up to your expectations. I know our location doesn't seem as attractive as some downtown areas, but this is a convenient location to move, close to the train station and airport.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaResident Manager

10/10 優異

Rachel

讚好:整潔度、職員與服務和住宿狀況
Great location for early flights!
於 2023 年 9 月住了 1 晚
GM 於 2023年11月29日的回應
Dear Rachel,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our location.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaOperations Manager

10/10 優異

mauricio

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
En general bien , se comprometen y ofrecen parqueadero que en realidad está lleno siempre y se debe usar uno fuera del hotel por pago costoso. El lugar es bueno pero el parque en el que está localizado está mal atendido en su aseo . Sus instalaciones ya dentro son muy buenas .
於 2023 年 11 月住了 3 晚
GM 於 2023年11月28日的回應
Estimado MauricioMuchas gracias por su opinión acerca de nuestro Holiday Inn Naples.Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión.Esperamos que vuelva a visitarnos pronto.Atentamente,Antonio FeolaOperations Manager

8/10 不錯

Osvaldo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Too far for us
於 2023 年 11 月住了 2 晚
GM 於 2023年11月13日的回應
Dear Osvaldo,Thank you very much for taking a moment to share your comments about the recent stay at the Holiday Inn Naples. I am pleased to hear that you enjoyed your stay with us. It is something that our staff takes pride in, so we value your rating.I hope we have the opportunity to welcome you again in Naples.Best regards,Antonio FeolaOperations Manager

10/10 優異

Marco (Rosharon)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Taxi availability
於 2023 年 11 月住了 7 晚
GM 於 2023年11月13日的回應
Dear Marco,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaOperations Manager

8/10 不錯

CESAR

讚好:整潔度、職員與服務和住宿狀況
Nada
於 2023 年 11 月住了 4 晚
GM 於 2023年11月8日的回應
Querido CESAR,Gracias por su evaluación de nuestro Holiday Inn Naples. Me complace saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos su calificación.Espero que tengamos la oportunidad de darle la bienvenida nuevamente en Nápoles.AtentamenteAntonio FeolaOperations Manager

2/10 很差

Lizabeth

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
They don’t stand by IHG Clean Promise
I was very displeased with this property. I booked it based on the IHG Clean promise which states: With the IHG® Clean Promise, guests are reassured that: Good isn’t good enough – we’re committed to high levels of cleanliness. That means clean, well maintained, clutter free rooms that meet our standards. If this isn’t what you find when you check-in then we promise to make it right. Well they don’t seem to stand by that promise. The room smelled, the rug was dirty, there were exposed screws in the wall next to the headboard, mold in the shower. The shower would randomly get scolding hot without you adjusting it and the toilet didn’t always flush. I didn’t have time to speak to management about it since we got to the hotel late and I had to leave the hotel at 4am for an early flight. I decided to try to ask for compensation through hotels.com but they said they couldn’t do anything because management wouldn’t respond to my request. When they finally reached management, they were told that none of what I said was true. Well I have mold pictures and dirty shower pictures to prove it. Also, I tried to give them an opportunity to compensate me and right their wrong before writing this review by contacting the hotel directly by emailing the email address on their site and they never replied back.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月6日的回應
Dear Lizabeth, I am sorry to read your negative comment about your stay with us. We always strive to make every stay as pleasant and comfortable as possible. As we have also informed our partners at Hotels.com, we don't seem to have any records of the problems occurred. We always invite our guests to report any inconveniences during their stay so that we can intervene promptly. Moreover, following your stay, we conducted thorough checks to the room and the bathroom facilities were functioning correctly and the stain on the carpet was actually due to a cleaning product that had been accidentally spilled previously. If you would like to give us another chance in the future to show you what we are doing to improve the comfort of our customers, it will be a pleasure for me to assign to you a newly renovated room.Kind regards, Antonio Feola Operations Manager

10/10 優異

Joseph

於 2023 年 10 月住了 1 晚
GM 於 2023年11月23日的回應
Dear Joseph,Thank you for taking the time to share your experience after your recent stay at Holiday Inn Naples.I am pleased to know you appreciated our hotel.We hope to welcome you back in the near future.Kind Regards,Antonio FeolaOperations Manager