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托雷多西智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5
托雷多西智選假日酒店 (IHG 旗下酒店)
1290 Independence Dr, Napoleon, OH

評價

7.4

不錯

10 分評分，優異；200 則評價中有 59 則" "
8 分評分，不錯；200 則評價中有 74 則" "
6 分評分，一般；200 則評價中有 31 則" "
4 分評分，欠佳；200 則評價中有 19 則" "
2 分評分，很差；200 則評價中有 17 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.4/10 

設施服務

7.6/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Sheri

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It was only noisy due to being by a highway, but that’s not the fault of the property.
於 2024 年 2 月住了 1 晚

10/10 優異

Kimberly

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was well kept and staff was kind. A little bit off of I-80 but not too bad. We only stopped for the night and the hotel was perfect for the 1 night stay. Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.
於 2023 年 11 月住了 1 晚

10/10 優異

Robert

商務旅客
於 2023 年 11 月住了 1 晚

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Check in was very easy and the staff was very friendly. Our room was very clean as was the whole hotel.
於 2023 年 9 月住了 1 晚

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A convenient place to stay
We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.
於 2023 年 9 月住了 1 晚

10/10 優異

William

於 2023 年 7 月住了 1 晚

2/10 很差

Kim

不滿：整潔度、職員與服務和住宿狀況
Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.
於 2023 年 6 月住了 1 晚

10/10 優異

caroline

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯

Marie

讚好：職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

10/10 優異

Michaela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

4/10 欠佳

Heidi

親子同遊
不滿：設施服務
Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.
於 2023 年 2 月住了 1 晚

10/10 優異

Pat

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short trip
Great location for my trip
於 2023 年 1 月住了 1 晚

4/10 欠佳

Adam

家人同遊
不滿：整潔度和住宿狀況
於 2023 年 1 月住了 1 晚

10/10 優異

Kent

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Needs recycling.
於 2023 年 1 月住了 1 晚

2/10 很差

Kimberly

於 2022 年 10 月住了 1 晚

4/10 欠佳

James

不滿：職員與服務和住宿狀況
於 2022 年 9 月住了 1 晚

8/10 不錯

Denielle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚

6/10 一般

Robert

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
I did not like was when i booked it said nothing about the swimming pool and hot tub was down permanently,due to a leak in the pool ,which i did not see no water going downcin the pool,and what that has to do with the hot tub not in use,at least they need to be honest with you,i think that they did not want to mess with it,if the pool was leaking then why was their water in the pool
於 2022 年 9 月住了 1 晚

6/10 一般

Mary

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
This seem to be a newly renovated hotel which advertised free breakfast but nothing was offered and didn't reflect on a lower rate either and no discount offered. On top of that there are very limited breakfast options around town.
於 2021 年 10 月住了 1 晚

8/10 不錯

Mikayla

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和住宿狀況
不滿：設施服務
The hotel was nice and the service was friendly but the pool and hot tub were closed and no one told us at check in or when we made our reservation. My kids were very disappointed. Then we came down for breakfast and there was none. Also very disappointed.
於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
It was a really nice place to stay at. Would do it again.
於 2021 年 7 月住了 3 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The pool wasn't open and no breakfast.
於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 6 月住了 1 晚

8/10 不錯

Ronald

商務旅客
讚好：整潔度和客房舒適度
It was a simple no frills hotel.
於 2019 年 11 月住了 1 晚

8/10 不錯

Michelle

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Diane 於 2020年2月14日的回應
Thank you for your awesome review.

4/10 欠佳

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
We picked the property because it had a spa and pool Working all day in 10 degree weather, spa sounds really good. Upon check in found that pool and spa were closed for remodeling....igh
於 2020 年 1 月住了 1 晚
Napoleon INN and Suites 於 2020年2月1日的回應
We apologize for the inconvenience this has caused you. We are currently under renovations and some issues have arised and it has caused delays in how the development of the process has been going. We are sorry that your experience was not what you expected.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
Complete filth, no amenities pool being renovated. Rooms horribly dirty, stains and trash, etc.
於 2020 年 1 月住了 1 晚
Napoleon INN and Suites 於 2020年2月1日的回應
We apologize that your experience with us was not what you expected. We are currently renovating and we have had delays with the construction, ,materials and the staff. We are sincerely sorry for the experience you had. The amenities we do offer that are available are - fitness room, business room and Continental breakfast. Again sorry that your stay was not what you expected.

4/10 欠佳

真實旅客

親子同遊
讚好：職員與服務
不滿：住宿狀況
This hotel looked like it was deserted. Plastic was flapping around all of the windows....it was loud from inside our room. The most disappointing thing of all was that the pool was down for maintenance. I specifically chose it because there WAS a pool. We see our 13 year old grandson 3 times a year so always choose a motel with a pool. Shame on you Expedia....that information is critical and should be included in description.
於 2020 年 1 月住了 1 晚
Diane 於 2020年1月6日的回應
We are so sorry hear to this. Hope you reported to front desk when you checked out. We our under renovations which should be done in about 3 months. Please come back when we have finished and everything should be bright and new and the pool and hot tub are back in operation.

6/10 一般

Leslie

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Ugh!
Hotel is under renovations and was not clean. The floor in our room was littered with debri. There were no pop machines. I believe the pool was closed - we didn't fully check because of the dirtyness of the hotel overall. Very disappointing.
於 2019 年 11 月住了 1 晚
Diane 於 2019年12月8日的回應
Thank you for staying with us. Our renovations should be done by March. Please come stay with us again and see how much we have improved.

8/10 不錯

Korey

於 2019 年 11 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：客房舒適度
不滿：住宿狀況
於 2019 年 10 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚

8/10 不錯

真實旅客

於 2019 年 10 月住了 2 晚
Diane 於 2019年10月23日的回應
Thank you for your review

6/10 一般

真實旅客

於 2019 年 10 月住了 3 晚
Diane 於 2019年10月19日的回應
Thank you for your response

8/10 不錯

Kerrie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚
Diane 於 2019年9月21日的回應
Thank you for your review.

6/10 一般

Kathy

Pretty clean, but....
We didn’t find the beds to be very comfortable. Our view out the window was of the roof and a satellite dish. There was not a lot of variety or quality of the food served at breakfast. But if you just need a place to sleep on an uncomfortable bed, it’s OK.
於 2019 年 9 月住了 2 晚
Diane 於 2019年9月18日的回應
Sorry for your experience with us was uncomfortable. We will be renovating in a few months and will then be a Holiday Inn. Please come back and see our new and improved motel.

4/10 欠佳

Megan

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
The rooms
於 2019 年 9 月住了 1 晚
Diane 於 2019年9月13日的回應
We thank you for your review

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was great. Nothing was wrong with the hotel
於 2019 年 9 月住了 1 晚
Diane 於 2019年9月7日的回應
Thank you for your review we are glad you enjoyed your stay with us.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 1 晚
Diane 於 2019年8月30日的回應
So glad you were happy with your stay hope to see you in the future.

2/10 很差

真實旅客

於 2019 年 8 月住了 1 晚
Diane 於 2019年8月30日的回應
So sorry you were not happy with us.We will be under going renovations soon and hope you will check us at a future date

4/10 欠佳

hendri

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Angie 於 2019年8月1日的回應
Thank you so much for taking time to leave us a review

2/10 很差

真實旅客

於 2019 年 7 月住了 2 晚
Angie 於 2019年8月1日的回應
I am so sorry our hotel didnt meet your expectations. Please feel free to give us a call and let us know what happened.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thanks Shirley and Hotels.com
We were very pleased with this hotel, although a little hard for us to find at first, and would not hesitate to stay there again. Shirley, the front desk clerk, was the best. Friendly, personable and helpful. A big thanks to Hotels.com for hooking us up with this hotel.
於 2019 年 7 月住了 1 晚

8/10 不錯

Holly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Angie 於 2019年7月24日的回應
Thank you so much for taking the time to review us!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Angie 於 2019年7月24日的回應
Thank you so much for reviewing us!

4/10 欠佳

真實旅客

於 2019 年 7 月住了 4 晚
Angie 於 2019年7月18日的回應
I am very sorry you had a poor experience at our hotel.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient, across the park restaurant, good lighting, friendly people.
於 2019 年 6 月住了 2 晚
Angie 於 2019年6月28日的回應
Thank you so much for leaving us a review. I'm thrilled to hear you enjoyed our staff as much as we do.