外觀
查看供應

The Tree Motel的評價

2.5 out of 5
The Tree Motel
213 Princes Hwy, Narooma, NSW

評價

7.6

不錯

10 分評分，優異；60 則評價中有 18 則" "
8 分評分，不錯；60 則評價中有 22 則" "
6 分評分，一般；60 則評價中有 9 則" "
4 分評分，欠佳；60 則評價中有 8 則" "
2 分評分，很差；60 則評價中有 3 則" "

7.6/10 

整潔度

7.2/10 

職員與服務

7.2/10 

設施服務

6.8/10 

住宿狀況

6.4/10 

環保程度

評價

4/10 欠佳

Robyn

讚好：職員與服務
不滿：住宿狀況
There were little bugs in the bathroom each time I went in . I had to keep the door shut at all times so the bugs didn’t come into the sleeping area. The windows we're not opened so they must have been coming in from the drains. Not good ! I couldn’t fill the kettle with water because you couldn’t get the kettle under the bathroom tap to fill . ??? Hello! I got the ironing board out but there wasn’t any iron . I couldn’t go to the office to get an iron because the office is never opened & the house maids had left . It is really a terrible way to run a tourist motel. The fake that you can’t get hold of anyone to help you because no one replies to the many phone calls that I made on the night I arrived & the room 8 door wouldn’t open . I tried many times over & over again. The person in room 7 came out to help me & she tried the door many times & also called for help . Get your act together, please !
於 2024 年 5 月住了 2 晚

4/10 欠佳

Donald

商務旅客
不滿：職員與服務和住宿狀況
Shower provided lukewarm water for 24 hours and no reply to complaint Defrosted ice box which had not been done in some time Overpriced and no offer of compensation whence complaining to housemaid , Patrice via her call to management
於 2024 年 5 月住了 1 晚
Team Tree 於 2024年5月15日的回應
Hi Donald,Thank you for your review!We are glad to hear that you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,

10/10 優異

Deborah

多人同遊
讚好：整潔度、職員與服務和住宿狀況
We liked the tidy property, inside and outside. Convenient to restaurants.
於 2024 年 4 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Deborah,Thank you for your review.We hope to welcome you back again soon.Kind regards

6/10 一般

Harry

於 2024 年 3 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Harry,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 不錯

Kevin

家人同遊
Good and big beds. Smart TV and quality toilet paper. A tad unaccessible as it is a bit remote and service so so.
於 2024 年 3 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Kevin,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

10/10 優異

Irene

Clean,quiet, comfy bed and has all you need. Close to Aldi and Woolworths.
於 2024 年 3 月住了 2 晚
Team Tree 於 2024年4月18日的回應
Hi Irene,Thank you for your review. We are glad to hear that you enjoyed the location and had a restful stayWe hope to welcome you back again soon.Kind regards

8/10 不錯

Steve

讚好：整潔度
Cheap, clean, comfortable. Id happily stay here again
於 2024 年 2 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Steve,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 欠佳

Peter

不滿：整潔度、設施服務和住宿狀況
You get what you pay for but in this case you don't even get that! No-one mans reception. The wrong instructions were given for 'virtual check-in' so the door code didn't work and we couldn't get into our room. Even the special check-in app didn't recognise our confirmation number. We had to phone a contact who was in Sydney to help with entry. When we did get in there was rubbish on the floor, goop on both bedside tables, black hairs on the bathroom sink and a couple of months of dust on the bathroom shelf and skirting boards. When we went to make a cup of coffee there were no mugs in the cupboard and only one glass. We phoned the contact in Sydney again who sent out a local staff member. Patrice was fantastic. She went out of her way to fix the problems and reported our concerns to the property owners.
於 2024 年 2 月住了 2 晚
Team Tree 於 2024年4月12日的回應
Hi Peter,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 不錯

Celine (Colomiers )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très difficile d'accès la piscine n'était nettoyé
於 2024 年 2 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Celine,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 欠佳

Paula

不滿：整潔度、職員與服務和住宿狀況
Very old property. Clean enough. Saw no staff as check in was via code sent via SMS for entry. Pretty basic.
於 2024 年 2 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Paula,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

4/10 欠佳

Robin

家人同遊
不滿：設施服務
Nobody at hotel. Everything is through an app on your phone which of course required email and data plan which isnt a given. Also required two different logins on the app to open both rooms reserved. More data roaming costs. The property isnt getting needed attention either. Ripped screens, missing hair dryer, dead batteries in the tv remote, dirty silverware in the room, no coffee mugs in one room and no tumblers in the other. Ok to sleep but not a good experience.
於 2024 年 2 月住了 1 晚
Team Tree 於 2024年4月12日的回應
Hi Robin,Thank you for your review.We appreciate your feedback and will take all these points into account as we continue to improve our motel.We hope to welcome you back again soon.Kind regards

8/10 不錯

Rodney

讚好：整潔度和職員與服務
Property a little tied but close to town centre
於 2024 年 2 月住了 2 晚

8/10 不錯

Eun Jeong

於 2024 年 2 月住了 1 晚

10/10 優異

Alana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Tree Motel is dated, but comfy and the shower water pressure was great. Walking distance to Woolies. No complaints from us.
於 2024 年 2 月住了 1 晚

2/10 很差

Patrik

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket slitet Golvet var smutsigt Fönster och dörrar gick inte att stänga Duschen droppade hela tiden
於 2024 年 1 月住了 3 晚

10/10 優異

Carol

讚好：整潔度和住宿狀況
We were at the hotel for one night, quick stopover. Room was clean and comfortable. We never saw any staff but we received the room number and lockbox code with our key before we arrived. Price was right!
於 2024 年 1 月住了 1 晚

6/10 一般

David

Nice area to visit though very basic room
Narooma is beautiful with lots to see and do, though Accomadation was pretty average, pool was being cleaned in the day we left and no one working at the reception
於 2024 年 1 月住了 1 晚

8/10 不錯

Jessica

家人同遊
讚好：職員與服務
不滿：住宿狀況
You get what you pay for!
Great price but bathrooms are old and dirty. Only provide bars of soap. But it was perfect for our budget.
於 2024 年 1 月住了 3 晚

8/10 不錯

Rerce

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Heidi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent budget place to stay! The wifi worked well, the room was airconditioned before we arrived. Free biscuits with the tea/coffee is always appreciated. Parking right outside the door

8/10 不錯

Jing

親子同遊
The building and rooms are certainly a bit old. One of the bed has noticeable hair and dirt on it. We found a bug in the room, which probably got in from the crack underneath the door. The bathroom door cannot be fully closed. On the good side: The three-bed setting is ideal for family with children. The price is cheap and there is a plaza nearby with laundromat and grocery.
於 2023 年 12 月住了 1 晚

2/10 很差

Richard

商務旅客
不滿：住宿狀況和客房舒適度
Booked many rooms for business and the rooms dont look like the photographs. Wouldn’t book again.
於 2023 年 12 月住了 1 晚
Team Tree 於 2023年12月11日的回應
Thank you for taking your time to leave us with your review, We take all feedback seriously. We a sorry to see that you didnt enjoy our rooms during your stay. We do plan on doing some updates to our property. Keep your eyes appealed on our social to have the most updates news and events from the tree motel. Kind regards

8/10 不錯

Maxine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not 5 star but for an older motel it was very nice
於 2023 年 12 月住了 1 晚
Team Tree 於 2023年12月11日的回應
Thank you for taking your time to leave us with your review from your stay with us. We understand our motel is not a 5 star accomodation, We do have plans for our older motel. Make sure to check out our socials for all the most up to date reno's and events.Kind regards

10/10 優異

Glen

於 2023 年 11 月住了 1 晚
Team Tree 於 2023年11月23日的回應
Thank you for taking your time to leave us with your score from your stay we are happy to see that you enjoyed your stay that much that you left us a 5/5 score. We hope to welcome you back in the future. Kind regards

8/10 不錯

Brad

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were available on 1 days notice and got an early check in overall good experience !
於 2023 年 10 月住了 1 晚
Tree Motel Team 於 2023年11月5日的回應
Thank you Brad! We are happy to hear you enjoyed yourself!We look forward to welcoming you again soon.

10/10 優異

Marites (Queanbeyan)

家人同遊
Very convenient to all amenities. Reasonable price. Will come and recommend.
於 2023 年 10 月住了 1 晚
The Tree Motel 於 2023年10月27日的回應
Thank you for taking your time to leave us with a review and score from your stay with us. We are so happy to see that your stay with us was convenient and reasonably priced. We hope to welcome you back in the future. Kind regards

4/10 欠佳

Mike

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The motel needs a complete re-furb inside and out.
於 2023 年 10 月住了 1 晚
The Tre 於 2023年10月24日的回應
Dear Mike, Thank you for your review and score, We are pleased to announce that the Tree motel will be going through some exciting updates and renovations. Keep in the loop by following our socials. We would love to welcome you back to the tree motel once all the updates have been finished. Kind regards

10/10 優異

Nathan

於 2023 年 10 月住了 2 晚
Tree Motel Team 於 2023年11月5日的回應
Thank you Nathan!We look forward to welcoming you again soon!

8/10 不錯

Terry

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Price was very important. Whilst the property is aged, it was very functional, clean, and locality was excellent. The manager was very friendly and welcoming. He fixed up the Wotif crappy booking system. Wotif has lost the personal touch having No One to talk to. Thank go i only use a motel once or so a year. I do not like the system to book a hotel
於 2023 年 10 月住了 1 晚
Team Tree 於 2023年10月7日的回應
Dear Terry, Thank you for taking your time to leave use with a review and score from your stay with us. We are filled with joy to see you enjoyed your stay with us and that our Motels old bones did not ruin your stay with us. We are very luck to have our amazing manager who is friendly, welcoming and willing to help assist when needed. We hope to welcome you back to the Tree next time you visit Narooma. Kind regards

6/10 一般

Jennifer

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Old and tried
The rooms are very dated and in need of renovations. Lots of mould in the bathroom. Vanity swollen with mould and water damage
於 2023 年 9 月住了 2 晚
Team Tree 於 2023年10月6日的回應
Hi Jennifer, thank you for your feedback. We are definitely looking at renovations in the future, and have passed on your feedback to our management team. Thank you again, Team Tree Motel

6/10 一般

Jeanetta

伴侶同遊
讚好：整潔度和職員與服務
The bed was comfortable and the room was clean just outdated and old
於 2023 年 9 月住了 1 晚
Team Tree 於 2023年9月30日的回應
Thank you for you review from your stay with us, We are happy to hear that your stay with us was clean and comfortable. We are planning on updating our property in the future, so be sure to follow our socials to keep up to date with our renovations. We hope to welcome you back once our renovations have been finalised. Kind regards

4/10 欠佳

Adina

親子同遊
讚好：設施服務
不滿：整潔度和職員與服務
We were forced to leave the motel after 1 night if our 4 night stay because my father in law got rushed in for emergency surgery. We spoke to management the day we left and they said they would sort out a refund for us. A few days later we are told we will not be getting a refund as they dont offer them. We wouldnt be as upset if they didnt lie in the first place and lead us to believe we could have it.
於 2023 年 9 月住了 4 晚
The Tree Team 於 2023年9月30日的回應
Hi Adina, Thank you for your review from your stay, we are sorry to hear that you had to leave early due to your father having an emergency. Unfortunately in order for us to offer any kind of refund you would have to get in touch with Wotif, which is what our Manager advised to do upon check out. Unfortunately it does not look like you contacted Wotif to discuss with them the options for this. If you wanted to stay with us in the future, please call our reception to discuss this. We will happily be able to offer credits for a future stay with us. Kind regards

10/10 優異

Caroline

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super helpful and friendly manager
於 2023 年 9 月住了 1 晚
Team Tree 於 2023年9月18日的回應
Dear Caroline, Thank you for your wonderful review and feedback from your stay with us. We are so happy to see that our amazing manager was super helpful and friendly during your stay. We hope to welcoming you back in the future. Kind regards

8/10 不錯

Russell

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Team Tree 於 2023年9月22日的回應
Thank you, Russell, for taking your time to leave us with a score from your stay with us, We hope to welcome you back next time you visit beautiful Narooma. Kind regards

8/10 不錯

Hon Nam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Functional motel. Next Woolworths. Adequate parking. Bed is comfortable, room is clean. Bath room sink is small. Bath room is functional but need some upgrading work. The owner is very friendly.
於 2023 年 8 月住了 1 晚
Team Tree 於 2023年9月9日的回應
Dear Hon Nam, Thank you for your review and score from your stay with us. We are so happy to see that the tree motel was a nice fit for your stay. We are planning on doing some updates to the tree in the future, so we really appreciate your feedback about the sink being too small. We hope to welcome you back in the future. Kind regards

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great value for what I was after.
於 2023 年 9 月住了 1 晚
The Tree Team 於 2023年9月9日的回應
Hi David, Thank you for your review and score from your stay. We are so happy to see that our property was a great value for you. We hope to see you next time you visit Narooma. Kind regarads

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
Checkin smooth and efficient
於 2023 年 8 月住了 1 晚
The tree Team 於 2023年9月9日的回應
Hi David, Thank you for taking your time to leave us with a review and score from your stay with us. We are so happy to see that our check in was smooth and efficient. We hope to welcome you back in the future. Kind regards

8/10 不錯

Leslie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
The tree Team 於 2023年9月9日的回應
Hi Leslie, Thank you for taking your time to leave us with a score from your stay. We hope to welcome you back in the future. kind regards

10/10 優異

Joy

多人同遊
讚好：設施服務
Good value
於 2023 年 8 月住了 1 晚
Team Tree 於 2023年8月25日的回應
Thank you for your wonderful review and score. We hope to welcome you back in the future. Kind regards

6/10 一般

Angela

於 2023 年 8 月住了 1 晚
The Tree Team 於 2023年9月11日的回應
Thank you Angela for taking your time to leave us with your score from your stay with us. We would love to hear more about your stay with us so we can learn the steps of improvement that we need to take. To discuss more about your stay with us please contact us. We hope to welcome you back in the future. Kind regards

10/10 優異

MICHAL

於 2023 年 7 月住了 1 晚
Team Tree 於 2023年8月4日的回應
Thank you for your wonderful score. We are so happy to see that you enjoyed your stay with us. We hope to welcome you back next time you visit Narooma. Kind regards

10/10 優異

Marie-Claire

家人同遊, 商務旅客
讚好：設施服務
A lovely hotel, so well maintained. The curtains were drawn and the air conditioning turned on before our arrival - how thoughtful!
於 2023 年 7 月住了 1 晚
Team Tree 於 2023年7月29日的回應
Thank you for taking you time to leave us with a beautiful review and score from your stay with us. We are so delighted to see you enjoyed your stay with us. We hope to welcome you back next time you visit the beautiful blue mountains. Kind regards,

10/10 優異

Sherrie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great easy to book find and stay. Private clean and quiet. Thanks we will be back
於 2023 年 7 月住了 1 晚
Team Tree 於 2023年7月24日的回應
Hi Sherrie, Thank you for your wonderful review and score from your stay with us. We are so joyous to see we were easy to find & stay and that your stay with us was quiet and clean. We most definitely look forward to welcoming you back to the tree motel in the future. Kind regards

8/10 不錯

Trevor

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I did not necessarily like that it was a semi automated motel but it was OK. It would have been impossible to fill the kettle directly from the sink but we managed and I wonder how a big person might use the toilet given that the vanity unit was virtually in front of the toilet seat with not much room, The location during the day was very scenic and close to essential shops .
於 2023 年 7 月住了 1 晚
Team Tree 於 2023年7月24日的回應
Thank you for taking your time to leave us with your review and score from your stay. We are so happy to see that you enjoyed our location. At the tree motel we have plans to update the motel so we dearly appreciate your feedback regarding the sink and toilet. Keep your eye appealed on our social to get the latest updates of the tree motel. We hope to welcome you back in the future. Kind regards

10/10 優異

David

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely place to stop. Dated yes but still comfortable. The water pressure in the shower was amazing. Good clear communication between myself and staff. Definitely stay here again.
於 2023 年 7 月住了 1 晚
Team Tree 於 2023年7月24日的回應
Hi David, Thank you for your fabulous review and score from your stay with us. We are so filled with delight to see that you enjoyed our shower and our staff. We do have plans to update the Tree Motel in the future, So keep an eye out on our socials for when this happens. We look forward to welcoming you to the tree Motel again. Kind regards

8/10 不錯

Jennifer

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great overnight stay! Friendly & convenient.
Lovely stay. Friendly staff. Convenient and close to everything. Great overnight stay.
於 2023 年 5 月住了 1 晚
The Tree Motel 於 2023年6月7日的回應
Thank you for your review and feedback. We are glad you enjoyed your stay with us and hope to welcome you back again in the future.Kind regards - The Tree Motel

10/10 優異

Gavin

伴侶同遊
讚好：整潔度
Old but comfortable
於 2023 年 5 月住了 2 晚
The Tree Motel 於 2023年6月7日的回應
Thank you for your review and feedback.We have passed on your feedback to the team.Kind regards - The Tree Motel