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白宮智選假日酒店 (IHG 旗下酒店)的評價

2.5 out of 5
白宮智選假日酒店 (IHG 旗下酒店)
206 Knight Circle Knight Circle, White House, TN

評價

8.2

很好

10 分評分，優異；525 則評價中有 259 則" "
8 分評分，不錯；525 則評價中有 137 則" "
6 分評分，一般；525 則評價中有 61 則" "
4 分評分，欠佳；525 則評價中有 40 則" "
2 分評分，很差；525 則評價中有 28 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Tamara

讚好：整潔度、職員與服務和住宿狀況
very friendly staff clean hotel
於 2024 年 5 月住了 1 晚

8/10 不錯

Joey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
booked a suit but when we arrived we was told there wasn't any available,but the nice lady at the desk gave us a reg double queen room which worked out fine.The room looked new and clean.We could smell cigarette smoke from someone next door.The breakfast was good.I think the tub needs a safety grab bar. overall a good place to stay.
於 2024 年 5 月住了 1 晚

10/10 優異

Carolyn

家人同遊
讚好：整潔度和職員與服務
Staff was wonderful.
於 2024 年 5 月住了 1 晚

10/10 優異

Valerie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and very friendly front desk.
於 2024 年 5 月住了 1 晚

8/10 不錯

Valerie

讚好：整潔度、職員與服務和住宿狀況
Jodi was wonderful front desk staff.
於 2024 年 5 月住了 3 晚

10/10 優異

Deedee

讚好：整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 4 月住了 2 晚
HIE White House 於 2024年5月3日的回應
Thank you for your kind words! We're glad you enjoyed your stay.

10/10 優異

Christine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, quiet and comfy!
於 2024 年 4 月住了 1 晚
HIE White House 於 2024年5月3日的回應
Thank you for the feedback! We're glad you enjoyed your stay!

10/10 優異

Sarah

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was excellent, and the breakfast was so good, and they restocked through the whole breakfast time instead of letting it run out at the end. Would definitely recommend.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Thank you for your 5 star review! We're glad that you enjoyed our complimentary hot breakfast.

10/10 優異

Kelly

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and breakfast was amazing.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
We are so happy to hear that you enjoyed your stay and the complimentary hot breakfast!

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was under renovation but still served our purposes well. There was a miscommunication about the number of people we needed beds for, but they were very accommodating and brought us a roll away bed. Our room was very clean. The breakfast was good.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
We're glad to hear that our staff was able to quickly handle your issue. We're also happy to hear that you enjoyed the complimentary hot breakfast.

8/10 不錯

Jay

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Everything was good except my husband got shot in the eye with water from the handheld shower which needed tightening - loose bearing fitting. Front desk was informed before we left.
於 2024 年 3 月住了 1 晚
Teresa 於 2024年4月5日的回應
I do apologize for your shower incident and I appreciate your review so to let us know their was a problem we needed to take care of and we did. I do hope you have the chance to stop back by us again when we have finished all of our renovations.

8/10 不錯

Catharina

親子同遊
讚好：職員與服務
不滿：住宿狀況
The property was under construction so it wasn't in the best shape when we visited, but we had no real issues with anything. The staff though, was FANTASTIC! We got cookies and bottles of waters when we checked in and we had to leave very early in the morning, before breakfast opened for the day, and the staff made sure we were able to fill our to-go bags before we left (Ashley was fantastic!)! The only complaints I have are regarding the cleanliness. The carpets in our room were so dirty that they discolored our socks, and the floors in the elevators were pretty bad too (but that was more due to the construction). Overall, a great place to stay!
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
Thank you for recognizing our outstanding team members! We appreciate your understanding during our renovation process, we're almost finished with our upgrades!

4/10 欠佳

Robert

家人同遊
讚好：整潔度
Shame on you Expedia for not informing us that this location was being significantly renovated. Lobby was a mess, employees stressed. The rooms provide little distance from noise; we heard a quiet conversation in the hallway word for word while in bed, as if they were in the room. The little fridge made an awful racket until my husband shifted it. Breakfast was okay, kept us from traveling on an empty stomach but it was just bleh, bordering on yuck. If we had stayed a second night we would have eaten elsewhere. We did NOT get our money’s worth. Can you say “Travelocity”?
於 2024 年 3 月住了 1 晚
HIE White House 於 2024年5月3日的回應
Thank you for your feedback. We apologize if our renovation made your stay less than ideal. If you are back in our area again, please give our updated rooms a try!

4/10 欠佳

Richard

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月17日的回應
We're sorry to hear that we fell short of your expectations. Please contact us directly if you have any specific feedback to share. We're always looking for ways to improve our guest experience.

8/10 不錯

Cindy

於 2024 年 2 月住了 1 晚
Manager 於 2024年4月17日的回應
Thank you for leaving a review, we're glad that you enjoyed your stay.

10/10 優異

Danny

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and the beds were great. I didn't like the pillows and the free breakfast was good but no eggs. They were also doing some remodeling but that wasn't a problem.
於 2024 年 2 月住了 2 晚

10/10 優異

Rhonda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was excellent. Robin at the front desk was amazing!! We were there while you’re renovating of course so there’s always mess but that didn’t concern us. The only other thing is that there were people parked in handicap spots that looked like they were highway workers or something and they were people sleeping out in their trucks and we were actually a handicap car and couldn’t find a place to park. Other than that excellent
於 2024 年 2 月住了 1 晚

10/10 優異

Joni

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, the property and hotel rooms is very good
於 2024 年 2 月住了 1 晚

10/10 優異

Tammie

於 2024 年 2 月住了 1 晚
Manager 於 2024年4月17日的回應
Thank you for the 5 star review! We hope to see you again soon.

10/10 優異

Abel

讚好：整潔度、職員與服務和住宿狀況
Thanks
於 2024 年 2 月住了 1 晚

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Holiday Inn Express
I was on the remodeled 3rd floor which was very nice. Construction is still going on with other floors.
於 2024 年 1 月住了 5 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
We had a great stay. Nicely remodeled rooms, very friendly staff, and a great breakfast.
於 2023 年 12 月住了 2 晚

10/10 優異

patrick

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

6/10 一般

Frank

於 2023 年 11 月住了 1 晚

6/10 一般

George

This hotel was a real disappointment. I stay at holiday inn express regularly and this was the worse than any other. It is run down. I would never consider staying here again.
於 2023 年 11 月住了 1 晚
Teresa 於 2023年11月4日的回應
I apologize that your stay did not meet the expectations of Holiday Inn Express. We are currently going through a complete renovation of this property and hope you will reconsider staying with us again so we can make your stay more enjoyable.

8/10 不錯

Ronnette (Frankfort)

伴侶同遊, 寵物同遊
Some of this property is being renovated. This hotel is pricey. We travel with pets and the price of this hotel was a lot higher than others we have stayed and the condition of the rooms isn’t any cleaner then the cheaper ones. Disappointing, since Holiday Inns used to be the best.
於 2023 年 10 月住了 1 晚

8/10 不錯

Judy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel— very good breakfast, clean rooms, friendly staff.
於 2023 年 10 月住了 1 晚

8/10 不錯

Douglas

讚好：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback!

10/10 優異

Julie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and clean. Loved the breakfast food n the morning. Sweet lady working very hard in the breakfast are. Kept it so clean and fresh food kept up on
於 2023 年 9 月住了 2 晚
GM 於 2023年10月5日的回應
Thank you for coming to stay.

8/10 不錯

mark

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback!

6/10 一般

Brenda Jean

商務旅客
不滿：住宿狀況
This facility needs an upgrade very badly. It is worn and torn and does not look clean because of it.
於 2023 年 9 月住了 2 晚

8/10 不錯

Robert

於 2023 年 9 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback!

8/10 不錯

Richard

商務旅客
讚好：職員與服務和客房舒適度
於 2023 年 8 月住了 2 晚
GM 於 2023年10月5日的回應
Thank you for your feedback!

8/10 不錯

Rick

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff and good location. Room was clean and beds were very comfortable. There were two minor issues: 1) we stayed for 3 nights and the front desk staff keyed the room cards for only 24 hours, and we had to get rekeyed 3 times. This was figured out only on the final rekey, and 2) there is a design flaw in the shower in the room, as this was a disabled persons shower (which was fine) and there was no "lip" for the water to stay in the shower. Therefore there was water all over the bathroom floor. While this was not a problem and it's typical for hotels at this price level, the free breakfast was very ordinary. I'm not a huge breakfast person, so this wasn't a big deal for me. However, these were not significant issues and I would stay here again.
於 2023 年 8 月住了 3 晚
GM 於 2023年10月5日的回應
Thank you for your feedback, We appreciate your honesty and value your opinion. We would be happy to have you back.

8/10 不錯

Tim (Illawong)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚
GM 於 2023年10月5日的回應
Thank you for your feedback!

6/10 一般

Christopher

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This property was very dated for a Holiday Inn Express, needs appearance upgrades. The elevator carpet was extremely dirty and needs replaced. The TV reception was intermittent throughout the evening. The breakfast options were very good and appreciated the schedule as you entered the dining area. The beds were also very comfortable and room appeared clean. Overall decor needs an update.
於 2023 年 8 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback! I am so sorry about your stay, please reach out to us directly at the hotel, so we can address this.

6/10 一般

Elijah

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊
讚好：職員與服務
不滿：住宿狀況
St
於 2023 年 8 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback

4/10 欠佳

Teresa

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Only had biscuits & gravy for breakfast - equipment broke. TV remote in room wouldnt turn off or on.
於 2023 年 8 月住了 1 晚
GM 於 2023年10月5日的回應
Thank you for your feedback! I am so sorry about your stay, please reach out to us directly at the hotel, so we can address this.

8/10 不錯

Eddie Håkon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Helt greit til en kjapp overnatting.
Helt greit. Stort rom.
於 2023 年 7 月住了 1 晚

10/10 優異

Vicki

於 2023 年 8 月住了 1 晚

10/10 優異

Ruslan

讚好：整潔度
於 2023 年 7 月住了 1 晚

10/10 優異

JIE

於 2023 年 7 月住了 1 晚

10/10 優異

Nancy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Food at breakfast was great. Indoor pool preferred.
於 2023 年 7 月住了 2 晚

2/10 很差

Jeff

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Awful….disgusting!
This place is AWFUL! Yhe lamps were totally rusted, probably from the amount of moisture in the room, which also had everything damp in the room - including the headboard. There was mold behind the wallpaper that was coming off in the bathroom.
Moisture on the headboard
Rust on lamp
Rust on another lamp
Mold behind the wallpaper in the bathroom
於 2023 年 7 月住了 1 晚

8/10 不錯

nancy

於 2023 年 7 月住了 1 晚

10/10 優異

Katherine

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

2/10 很差

Cheryl

讚好：整潔度
不滿：住宿狀況
於 2023 年 6 月住了 1 晚

4/10 欠佳

Tobi Danise

家人同遊, 寵物同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Every year we travel to for a family vacation. Every year we stop on the way down and on the way back and stay at a Holiday Inn express off of the interstate. This year, we stopped at this Holiday Inn express for the first time, we usually stay closer to Nashville. The bathroom was grimy even the sink was dirty. I go to take a shower, and there’s dirt in all corners of the bathroom. The tub is not very clean, not to mention the carpet in the main living and sleeping area smelled like puke. Because we were only staying for a night, trying to get in and rest before finishing our journey home, And it was late at night, we took our showers quickly, kept our socks on while walking around, trying to go to sleep. The outdoor lights in the parking lot or brighter than the sun beaming into the room, we cannot get the drapes to close properly, and the air conditioning was Never called enough.
於 2023 年 6 月住了 1 晚

4/10 欠佳

Karen

家人同遊
讚好：職員與服務和住宿狀況
The room didn't seem like it was cleaned well.
於 2023 年 6 月住了 1 晚

6/10 一般

David

於 2023 年 6 月住了 1 晚