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田納西納什維爾范德比爾特希爾頓惠庭酒店的評價

3 out of 5
田納西納什維爾范德比爾特希爾頓惠庭酒店
1800 Division St, Nashville, TN

評價

8.6

優異

10 分評分，優異；1002 則評價中有 562 則" "
8 分評分，不錯；1002 則評價中有 235 則" "
6 分評分，一般；1002 則評價中有 112 則" "
4 分評分，欠佳；1002 則評價中有 49 則" "
2 分評分，很差；1002 則評價中有 44 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

真實旅客

於 2019 年 7 月住了 1 晚
Bryan 於 2019年8月14日的回應
Thank you for the feedback!

2/10 很差

Patricia

多人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
When we got to our room, the room had no sheets or pillows on bed, just a mattress which was a double mattress on a queen size bed. Went to front desk. The young lady told us they were sold out. It was 10:30 p.m. After about 45 minutes she put us in a room. It was in good condition but next to a storage closet. About 5 a.m. someone was banging around in there loudly for hours every morning of our stay.
於 2024 年 4 月住了 3 晚
Vanyette 於 2024年5月1日的回應
Patricia, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 優異

Dominick

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean room, great amenities, good coffee-breakfast included, super friendly staff - even let me play the guitars in the lobby. Also - Vandy area is super nice/chill. Would def stay again!
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月29日的回應
Dominick, thanks for the great review and the lovely music that you played in the lobby. We hope to see you on your next visit to Nashville.

10/10 優異

Lynne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place for longer stays as the kitchenette is well appointed. Close to Music Row and very walkable to Honky Tonk Highway.
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月27日的回應
Lynne, thanks for the great review.

4/10 欠佳

Danyle (conley)

親子同遊
不滿：整潔度、設施服務和住宿狀況
I was very disappointed with my stay. We were there for a cheerleading competition. We came back to our room and the door was open. We were gone all day and the room wasn’t cleaned. When we came back to the room, the door key wouldn’t work and I was able to open it without the key. When I told the person working the front desk they said oh yeah we heard that several times today. I checked out immediately because I felt very unsafe and disappointed because he didn’t offer any solutions and didn’t show any concern.
於 2024 年 3 月住了 2 晚
Vanyette 於 2024年4月26日的回應
Danyle, I would like to apologize for any insolvencies you occurred during your stay. Your feedback is very helpful and will be used to correct any issues.

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent
於 2024 年 4 月住了 4 晚
Vanyette 於 2024年4月23日的回應
Paul, thanks for the great review. We hope you stay with us on your next visit to Nashville.

4/10 欠佳

Faith

伴侶同遊
讚好：整潔度和住宿狀況
The fire alarm went off the first night we were there at 2 in the morning. The whole building was panicking and we all rushed to the lobby area just to find out that it was accidentally set off by one of the staff. The staff had no clue how to reset the alarm so we had to sit there with the alarm extremely loud in our ears for almost an hour before they finally figured out how to reset it. We were offered nothing for this inconvenience.
於 2024 年 2 月住了 3 晚
Vanyette 於 2024年4月19日的回應
Faith, we are so sorry for any inconvenience that the fire alarm caused.

10/10 優異

Jennifer (Fountain Inn)

讚好：整潔度、職員與服務、設施服務和住宿狀況
We were in Nashville to attend an awards ceremony where an award that was named for my daughter was presented. I chose the hotel because it was not far from the university. The staff is fantastic and went far above expectations. We called hoping to check in early and within an hour, Sandra called to say our room was ready. York and AJ in valet parking were fantastic and the front desk staff were always kind and helpful. The room was clean and comfortable. We will definitely stay here again!
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月19日的回應
Jennifer, thanks for the great review. We are look forward to seeing you on your next visit to Nashville.

8/10 不錯

Ashley

讚好：整潔度和住宿狀況
Property was clean, the staff was alright. There is only valet parking which is a $30 a day charge upfront and the valet "staff" are always looking and urging for a tip each time they grab your car. It does take some time the valet aren't the fastest at grabbing the vehicles. You have to use a text message link to retrieve your vehicle but even then with the timer there isn't any urgency. There is breakfast offered from 7-9 m-f but you are in the front lobby and there isn't much room during that time. This place does offer a set of two washers and two dryers which are part of the gym area and are only accessable with your room key. They are quarter machines and you can get quarters at the front desk. As well they have a little store which you can buy essential including laundry items like detergent. The rooms were clean and big in size. They offer all the essentials needed for a kitchenette. They do provide free wifi but if you are staying pass the third floor it doesn't work. Overall good place to stay the average lyft cost to go to bridgestone arena cost us 8-10 dollars.
於 2024 年 4 月住了 3 晚
Vanyette 於 2024年4月19日的回應
Ashley, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Sherrie (Seffnee)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff.
於 2024 年 4 月住了 4 晚
Vanyette 於 2024年4月20日的回應
Sherrie, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Etefia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and a lot of amenities
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月16日的回應
Etefia, thanks for the great review. We hope you stay with us on your next visit to Nashville

10/10 優異

Victoria

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月16日的回應
Victoria, thanks for the great review. We hope you stay with us on your next visit to Nashville.

2/10 很差

matthew

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月13日的回應
Matthew, thanks for the review.

10/10 優異

Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean room, breakfast was better than expected.
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月8日的回應
Christian, thanks for the great review We hope you stay with us on your next visit to Nashville.

8/10 不錯

John and Cara

於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月27日的回應
John and Cara, thanks for the great review. We hp[e you stay with us on your next visit to Nashville.

6/10 一般

Cynthia (Bellevue)

家人同遊
讚好：整潔度、職員與服務和設施服務
I did not like that we "had to use the valet. I also did not like the entrance into the hotel. It was right next to elevators and you had to pass valet, fitness just to get to front desk. The swimming pool was also not on site, you had to walk through garage to the sister property,People were very friendly and helpful. Great staff.
於 2024 年 4 月住了 1 晚
Yolanda 於 2024年4月6日的回應
Hi Cynthia, We appreciate your valuable feedback, and we apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the valet service and the layout of our entrance. Your comments will be shared with our management team to explore ways to improve these aspects of our guest experience. However, we are delighted to hear that our staff provided you with friendly and helpful service throughout your stay. Should you choose to visit us again in the future, we will do our utmost to ensure a more comfortable and enjoyable experience for you. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back soon.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月4日的回應
David, Thanks for the great review.

10/10 優異

Michele

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I needed an early check in due to travel fatigue and the hotel EASILY accommodated that. ALL staff I encountered SUPER friendly and helpful. Location great Cleanliness great. Thank you
於 2024 年 4 月住了 1 晚
Vanyette 於 2024年4月2日的回應
Michele, thanks for the great review. We are so happy that we could accommodate your needs.

10/10 優異

Annie

讚好：整潔度
於 2024 年 3 月住了 1 晚
Vanyette 於 2024年4月4日的回應
Annie, thanks for the great review.

10/10 優異

Debbie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff was amazing and Yolanda made us feel as if we were in her Home. We were able to have our room with a view, we were extremely early and she accommodated us with open arms. This cleanliness was excellent and the Free Breakfast was more than what I expected and very good. Thank You Home2 Suites in Nashville we will be back❤️🌸❤️
於 2024 年 3 月住了 2 晚
Vanyette 於 2024年4月1日的回應
Debbie, we are so happy that you enjoyed your stay with us. We hope you stay with us on your next visit to Nashville.

10/10 優異

Darlyn

於 2024 年 3 月住了 1 晚
Vanyette 於 2024年4月13日的回應
Darlyn, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Steven

於 2024 年 3 月住了 3 晚
Vanyette 於 2024年3月26日的回應
Steven, thanks for the great review.

10/10 優異

Matthew

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Staff very friendly, helpful!!
於 2024 年 3 月住了 1 晚
Vanyette 於 2024年3月26日的回應
Matthew, thanks for the great review.

10/10 優異

Steve

讚好：設施服務
The room was nice a spacious the shower was nice the pressure was excellent easy walk to food and bars live oak nice bar
於 2024 年 3 月住了 2 晚
Kevin 於 2024年3月20日的回應
Thank you, Steve! We love seeing that you enjoyed your time with us here in Nashville!

8/10 不錯

Tammy

伴侶同遊
讚好：職員與服務和住宿狀況
The hotel was clean and the staff were friendly. The valet, York was super nice. The breakfast was decent, could use some meat and fruit but overall not bad. Would be nice if the weekday hours were extended to ten.
於 2024 年 3 月住了 2 晚
Kevin 於 2024年3月20日的回應
Thank you for the feedback and kind words, Tammy!

8/10 不錯

Joseph

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kevin 於 2024年3月20日的回應
Thank you for the 4 stars!

2/10 很差

Faith

Fire alarm went off first night by accident and it took them over an hour to shut it off
於 2024 年 2 月住了 2 晚
Kevin 於 2024年3月20日的回應
Hi Faith, thank you for taking the time to leave a review. Yes, we did have an alarm that went off in the middle of the night due to smoke from cooking in one of our suites. We certainly understand your disappointment with this happening and apologize for the inconvenience.

10/10 優異

William

讚好：整潔度和職員與服務
於 2024 年 1 月住了 4 晚
Vanyette 於 2024年3月3日的回應
William, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Patricia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was fantastic!
於 2024 年 2 月住了 3 晚
Vanyette 於 2024年2月27日的回應
Patricia, thanks for the kind words. We hope that you stay with us on your next visit to Nashville.

8/10 不錯

Richard (Saginaw)

讚好：整潔度和住宿狀況
This is a nice hotel overall. Issues were minimal and dealt with by the staff quickly upon request. The breakfast was good, and the location, removed from the main entertainment district around Broadway but close enough for easy access, was a plus. There were also a number of music clubs and restaurants within a few blocks if you don't want to deal the the madness on a Saturday night. One of the issues we had was related to the valet parking and they comped us a night of parking for our trouble. We would chose this place again if we ever return to Nashville.
於 2024 年 2 月住了 2 晚
Vanyette 於 2024年2月27日的回應
Richard. thanks for the great review. We hope you enjoyed your stay with us in Nashville.

10/10 優異

RANDY

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 2 月住了 1 晚
Vanyette 於 2024年2月23日的回應
Randy, thanks for the great review. We hope you stay with us on your next visit to Nashville.

6/10 一般

Bob

讚好：整潔度、職員與服務和住宿狀況
Fire alarm in the middle of the night. Staff had no idea what to do. The shower head came apart as soon as I turned the water on
於 2024 年 2 月住了 1 晚
Vanyette 於 2024年2月19日的回應
Bob, your feedback is very helpful. Thanks for the review.

10/10 優異

William

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Vanmyette 於 2024年2月19日的回應
William, Thanks for the great review. We are so happy that you enjoyed your stay with us.

10/10 優異

Franck Vincent

伴侶同遊
Very nice hotel, staff and location
於 2024 年 2 月住了 2 晚
Vanyette 於 2024年2月16日的回應
Frank, thanks for the great review. We are so happy that you enjoyed your stay in Nashville.

10/10 優異

Jaclyn Joyce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great spot
於 2024 年 2 月住了 2 晚
Vanyette 於 2024年2月6日的回應
Jaclyn, thanks for the kind words. We hope you stay with us on your next visit to Nashville.

10/10 優異

Margo

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
People/staff were personable
於 2024 年 2 月住了 2 晚
Vanyette 於 2024年2月5日的回應
Margo, thanks for the kind words. We hope you stay with us on your next visit to Nashville.

10/10 優異

Lora

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean room , friendly staff
於 2024 年 2 月住了 1 晚
Vanyette 於 2024年2月3日的回應
Lora, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Yuri

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Vanyette 於 2024年2月3日的回應
Yuri, thanks for the great review.

10/10 優異

Kortnee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was all in walking distance of what we were look for.. great place
於 2024 年 1 月住了 2 晚
Vanyette 於 2024年2月1日的回應
Kortnee, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Maria Clara

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great people in the lobby and on breafast. Very clean
於 2024 年 1 月住了 1 晚
Kevin L 於 2024年1月30日的回應
Thank you for the kind words about our team!They work hard every day to ensure each guests has a great experience!Thank you again for choosing to stay with us on your trip to Nashville!

10/10 優異

Steve

家人同遊
讚好：設施服務
Nice place
於 2024 年 1 月住了 1 晚
Kevin L 於 2024年1月30日的回應
Hi Steve! Thank you for the kind words, we always strive to ensure our guests have the best experience possible!

10/10 優異

Jeffrey

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was in town for 1 evening to see a concert at the Bridgestone Arena. Hotel is in easy walking distance about 30 minutes away. Pretty good area for food and drinks. The staff and especially the parking valet were very helpful. Would definitely stay here again.
於 2024 年 1 月住了 1 晚
Vanyette 於 2024年1月29日的回應
Jeffery, thanks for the great review. We hope to see you soon on your next visit to Nashville.

6/10 一般

Joe

家人同遊
讚好：整潔度、職員與服務和設施服務
Mattresses were old and frayed
於 2023 年 12 月住了 7 晚
Vanyette 於 2024年1月26日的回應
Joe, thanks for the review your feedback is very helpful to us.

8/10 不錯

Traci

伴侶同遊
讚好：整潔度和住宿狀況
We liked how close it was to everything, but not loud. We didn't like how minimalist the room was and the front desk was not friendly or helpful when we asked for extra blanket. They ran out of some foods an hr before the breakfast was over and people were frustrated... but it was decent.
於 2023 年 8 月住了 1 晚
Vanyette 於 2024年1月26日的回應
Traci, thanks for the review. Your feedback is very helpful to us.

10/10 優異

Glen (Ottawa)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and value
於 2024 年 1 月住了 1 晚
Vanyette 於 2024年1月21日的回應
Glen, thanks for the great review. Wh hope you stay with us on your next visit to Nashville.

10/10 優異

Laura

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Vanyette 於 2024年1月20日的回應
Laura, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Shaye

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Vanyette 於 2024年1月18日的回應
Shaye, thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Tommi

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
Staff very friendly Room super clean Good coffee and oatmeal In a nice area Will definitely stay here again!
於 2024 年 1 月住了 1 晚
Vanyette 於 2024年1月18日的回應
Tommi, thanks for the great review. We hope yo stay with us on your next visit to Nashville.

10/10 優異

Bonnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel and staff
於 2024 年 1 月住了 2 晚
Vanyette 於 2024年1月13日的回應
Bonnie. Thanks for the great review. We hope you stay with us on your next visit to Nashville.

10/10 優異

Karla

商務旅客
讚好：職員與服務和住宿狀況
.
於 2024 年 1 月住了 3 晚
Vanyette 於 2024年1月12日的回應
Karla, thanks for the great review. We hope you stay with us on your next visit to Nashville