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自然橋酒店 - 溫德姆商標精選酒店的評價

3 out of 5
自然橋酒店 - 溫德姆商標精選酒店
15 Appledore Ln, Natural Bridge, VA

評價

7.2

不錯

10 分評分，優異；1000 則評價中有 277 則" "
8 分評分，不錯；1000 則評價中有 281 則" "
6 分評分，一般；1000 則評價中有 206 則" "
4 分評分，欠佳；1000 則評價中有 146 則" "
2 分評分，很差；1000 則評價中有 90 則" "

7.2/10 

整潔度

8.0/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

William

家人同遊
不滿：職員與服務和住宿狀況
Property needs to be renovated
於 2024 年 4 月住了 1 晚
Natural Bridge Hotel 於 2024年4月24日的回應
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 優異

W. Peter

讚好：整潔度、職員與服務和設施服務
Was disappointed in service of room. Not attended to until 5th day of stay. Had to ask front desk for soap, towels and trash bags to empty trash from room. Shared info with front desk and was told hotel is busy and many tourists. Not an appropriate response. I'm a tourist from another country and paid for my stay. Disappointed. Hope it doesn't happen to other guests.
於 2024 年 4 月住了 1 晚
Natural Bridge Hotel 於 2024年4月24日的回應
Thank you for your review, stayover service is something we do upon request on the third day of stay. We apologize for not meeting your standards.

4/10 欠佳

Tamela

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
We were given a room outside of the main building. I guess a cottage room. The room had a smell, the bathtub was clogged when you took a shower, the water was not hot and the ceiling looked liked it had been patched and painted over ten thousand times. The blinds were torn and there were no curtains at the windows. Our room was horrible and we will never stay there again!
於 2024 年 4 月住了 2 晚
Natural Bridge Hotel 於 2024年4月20日的回應
Good morning, I see you were booked through Expedia in our veranda section of the hotel. This is the original part of the Historic Hotel and apologize if it did not meet your standards. We have inspected the room you stayed in and are in the process of renovating multiple sections of our hotel inside and out. We will be making changes to that section as well and take your constructive criticism into account when planning these renovations. We hope you will come back and enjoy them when completed.

10/10 優異

Tom

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We did not realize the Hotel was right at the entrance to the gorge. It was very convenient. We were there off season, but staff and dining was taken care of
於 2024 年 4 月住了 1 晚
Natural Bridge Hotel 於 2024年4月20日的回應
Thank you for your review. We look forward to seeing you again.

10/10 優異

Nick

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's a lovely hotel. Showing its age a little. For older and/or infirm guests, an elevator would be helpful, or at least a bellhop to carry one's bags. But the staff are great, the location is fantastic, the restaurant/pub serves good meals, the rooms are comfortable (windows that actually open!). It's a 4/5 for me.
於 2024 年 4 月住了 1 晚
Natural Bridge Hotel 於 2024年4月20日的回應
Thank you for your review, we look forward to your next stay.

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very courteous and professional; especially the evening staff. We loved the ease with walking to the natural Bridge State Park.
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年4月20日的回應
Thank you for your review, we look forward to your next stay.

10/10 優異

Karen (Glenelg)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年4月20日的回應
Thank you for your review, we look forward to your stay again.

8/10 不錯

Rosa

讚好：整潔度、職員與服務和住宿狀況
The staff are very friendly! The food was good and the waitress was very nice! The room is outdated. The towels need to be replaced they are old!
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年3月28日的回應
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 不錯

Elizabeth

家人同遊
讚好：整潔度、職員與服務和設施服務
I traveled with my husband and 2 kids. We enjoyed our stay at the hotel, although it is clearly an older building it was still very cozy amd quiet during our stay. Our room offered amazing views of the mountains and was conveniently located within walking distance of the natural bridge. The staff was also very friendly during our stay. I wouldnt recommend the breakfast buffet, as it is expensive for what it is.
於 2024 年 3 月住了 3 晚
Natural Bridge Hotel 於 2024年3月28日的回應
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly and attentive. The location to Natural Bridge State Park was amazing. Nice quiet historic hotel!
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年3月28日的回應
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

8/10 不錯

Dennis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff. Hotel lobby and restaurants are great. Might be time to update the guest rooms. The natural bridge is awesome.
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年3月28日的回應
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

10/10 優異

Melissa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年3月28日的回應
Thank you so much for your review of the Natural Bridge Property. We appreciate your feedback and look forward to you staying with us again.

4/10 欠佳

Elias (Hyattsville)

親子同遊
讚好：住宿狀況
不滿：整潔度
We were looking forward to our stay however when it was time to rest my wife noticed an odd smell on our bed and pillows, but we were sto that we didn’t check what it was until the morning, came to find out, our sheets were dirty and pillow cases had not been changed. I politely reported to the hotel staff and requested new sheets and pillows. I was told no problem, we will take care of it. came back to the rolm that afternoon to find out no one had been in our room so I called and asked again and got the same response that someone would take care of it. We went out for dinner and when we came back to our room, nothing again. At this point I was upset however I called the front desk again and was told house keeping staff is gone for the day but they would do what they could to get us some new sheets and pillows. Got a call back and was told all they had was clean pillow cases because hotel was full. I do appreciate what the night agent did but we had to sleep on dirty sheets. WhenI checked out the hotel gave me about $60.00 credit which I didn’t ask and don’t think it was enough for making someone sleep in a dirty bed. I felt ignored and would not return again nor recommend.
於 2024 年 3 月住了 2 晚
Natural Bridge Hotel 於 2024年4月24日的回應
Thank you for your review, we are currently in the process of renovations on the hotel. We hope you will come back when they are completed to enjoy updates.

10/10 優異

Jessica

讚好：整潔度、職員與服務和住宿狀況
Beautiful environment!
於 2024 年 3 月住了 2 晚
Natural Bridge Hotel 於 2024年3月24日的回應
Thank you for you review, we appreciate your business and look forward to your return.

10/10 優異

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's beautiful, comfortable and rreasonable
於 2024 年 3 月住了 1 晚
Natural Bridge Hotel 於 2024年3月24日的回應
Thank you for you review, we appreciate your business and look forward to your return.

4/10 欠佳

Tugba

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Two people at front desk when we checked in, man was on the phone, lady didn't even acknowledge us. Hotel is really old, not updated, food in the restaurant was absolutely terrible. Our steaks and mashed potatoes must have been microwaved because they were inedible.
於 2024 年 2 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
We apologize, if we could have the correct name on the reservations so that we may see if there is anything we can do. Thank you

10/10 優異

Kim

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our first time here. We visited the natural bridge caverns, and the park across the way. It was very close to both places. The staff was friendly, attentive and gave great recommendations for places to visit and eat close by. The bar staff was friendly and made great cocktails as well. The bed was comfortable and the room was quiet. I forgot my hairdryer but they had one in the room and also had extra amenities at the desk that we forgot like toothpaste. We will definitely book this place again for a weekend getaway.
於 2024 年 2 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you Kim for your review and we look forward to seeing you again soon.

6/10 一般

Rachel

讚好：職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review, we look forward to serving you again

10/10 優異

norm

伴侶同遊
讚好：整潔度和職員與服務
We stopped here overnight on our way to FL. Check-in was a breeze and the staff were extremely friendly. We appreciated being able to eat on the property and the hotel’s access to Natural Bridge State Park.
於 2024 年 2 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you so much Norm for your positive review, we strive to make you feel welcome and your experience a pleasant one. We hope to see you soon.

10/10 優異

julie

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The staff were very professional and helpful. The room was spacious. Great location lots to see. Highly recommend for a weekend visit. The Natural Bridge was beautiful. We went on a couple of hikes including Blue Ridge trail.
於 2024 年 2 月住了 2 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you Julie for your great Review, we hope you will come see us again and enjoy one of our new ptac rooms where you can adjust your own room temperature conveniently.

10/10 優異

Angela

讚好：整潔度、職員與服務和住宿狀況
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review Angela we hope you will come see us again.

6/10 一般

Adriana

不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review Adriana, we hope to see you again in the Spring/Summer months.

4/10 欠佳

Dennis

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel was historic, but still more run down than expected. Cable was out in room, and you could not regulate room temperature. It was uncomfortably hot and windows couldnt be opened. Beds were very comfortable. Staff was very nice, especially front desk.
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年3月9日的回應
Thank you for your review, we hope you will return this summer to experience our new units in each individual room to control your temperature. All cable/internet issues have been resolved. We look forward to your return.

4/10 欠佳

Christina

不滿：整潔度、職員與服務和住宿狀況
Not satisfied
We were put in handicap room with no tub.girl that checked me in asked if thats what i wanted and i said no but we were still put in there.Our room had a fowl odor to it and the heat wasnt working that good and was loud which made it hard to sleep.will not stay there again unless its a free stay
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review Christina, We had recently installed a new unit for heating and air in your room and apologize if you were unable to enjoy it. Please come again in the Spring and let Expedia know you do not want a handicap room and we will most definitely accommodate.

10/10 優異

Melanie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月10日的回應
Thank you for your review and please come stay again soon.

2/10 很差

Judy

不滿：整潔度、職員與服務和住宿狀況
Most of the hotel did not have heat. Our room was 55 degrees and they gave us a space heater. The phones didn't work in our room and we had to keep going downstairs to try and sort through this issue. We finally moved late at night. Poorly managed. Very unhappy staff, just unfortunate. Cannot recommend.
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review Judy, I hope Expedia was able to help you with your refund and you will come visit us in the Summer.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Elegant hotel
Beautiful hotel and location. Reserved a king, but upon check in, we were disappointed to be told that only doubles were available. Red Fox Tavern was open until 10 and service was great. Beer selection was nice and included several local labels. Ordered shrimp basket and fish and chips; dinners were average. Beds were very comfortable, but the rooms were cold. Hot popcorn cart and roaring fire in the lobby were nice amenities. Son tells us that breakfast was quite nice. May we suggest installing an electric vehicle unit in parking lot?
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review, we hope you will come see us again soon and we will look into the electric vehicle units for the future.

8/10 不錯

Leon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月10日的回應
Thank you for staying with us and the review

8/10 不錯

Suzanne

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月10日的回應
Thank you for staying with us and your review

6/10 一般

Robert

不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your review Robert and we hope to see you again.

8/10 不錯

Kevin

讚好：整潔度、職員與服務和住宿狀況
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you for your Review Kevin, we hope you will come see us again soon.

10/10 優異

Sharon

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was great but the rooms need updating and the heat cooling units need updating. But it’s clean. The lobby the restaurant and tavern were beautiful and nice and food was good. Will come back
於 2024 年 1 月住了 1 晚
Natural Bridge Hotel 於 2024年2月20日的回應
Thank you Sharon for your review, we are currently upgrading our cooling and heating and hope you will come see us in the Spring.

10/10 優異

alireza

家人同遊
讚好：設施服務和住宿狀況
Very cozy and quiet
於 2023 年 12 月住了 1 晚
Natural Bridge Hotel 於 2024年2月10日的回應
Thank you please join us again.

8/10 不錯

Charles

讚好：職員與服務
於 2023 年 12 月住了 1 晚
Natural Bridge Team 於 2023年12月15日的回應
Thank you for your feedback. Glad to hear that you enjoyed your stay!

10/10 優異

Richard

讚好：整潔度、職員與服務和住宿狀況
Terrific welcome from staff. Very convenient for stargazing
於 2023 年 12 月住了 1 晚
Natural Bridge Team 於 2023年12月15日的回應
Thank you for your feedback. Glad to hear that you enjoyed your stay! Thank you for your comments about our front desk staff. They were delighted to receive your comments!

10/10 優異

Carol

家人同遊, 多人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 2 晚
Natural Bridge Team 於 2023年12月15日的回應
Glad to hear that you enjoyed your stay!

6/10 一般

Timothy

讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

6/10 一般

JANICE (Bumpass)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Beautiful area, despite the coldn rain. Perfect place to stay when the Natural Bridge was the purpose of the visit. The annex area hadburt out bulbs making check in after dark a bit uncomfortable. The drain in the tub was very slow. The breakfast option at booking was uncear. I would. not recommend adding as you can purchase breakfast from the restaurant.
於 2023 年 12 月住了 1 晚

6/10 一般

Pamela

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Roy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The museum in the lobby was really nice to find out about the history of the hotel
於 2023 年 11 月住了 1 晚
Natural Bridge Team 於 2023年12月15日的回應
Thank you for your feedback. Yes, our little museum is in the lobby which is very informative to the guests and we are proud to be part of the history our guests will become part of the history too by visiting and staying with us. Glad to hear that you enjoyed our museum and your stay!

10/10 優異

Caleb

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Been staying here for years and loved every stay. From the Jazz music in the lobby to the cleanliness of the room.
Natural Bridge Team 於 2023年12月15日的回應
Thank you for coming and visiting us for years. Glad to hear that you enjoyed your stay!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Beautiful area
於 2023 年 11 月住了 1 晚

10/10 優異

Walter

伴侶同遊
The history and the immediate physical environment of the facility. It’s a nostalgic place .
於 2023 年 11 月住了 1 晚

6/10 一般

ROBERT

伴侶同遊
讚好：整潔度、職員與服務和設施服務
This was just a overnight stay while traveling. The hotel is quiet majestic when you drive up to it. The reception desk area as well as the restaurant and tavern also impressive. The staff were very friendly and helpful. No issues there. We ate dinner in the restaurant and it was very good. Ordered drinks from the bar and they were terrific. My reason for lower rating was the room. While neat and clean it needs a major make over. The bathroom was small and quiet frankly looked like it was from the 1940's! Very dated. The tub/shower had been in so long that there was no finish left to it. Very little places to put your bathroom items. The toilet was the type I used many years ago in basic training while in the military. But like I said, was neat and clean. The bed was mostly comfortable, but the pillows were like small hard boards. Very hard to sleep on. Also were no curtains on the windows, just venetian blinds. So at night all the outside light streamed into the room making it so bright you didnt need a light to see. Black out cutrains would be in order for that room! Really the room we stayed in was basically a old fashioned motel. Definitely not worth the $160 we spent there. We did have a complimentary breakfast in the morning which was good. I do not recommend the coffee though!
於 2023 年 11 月住了 1 晚

10/10 優異

Ernest

Windows dirty and in desperate need of repair.
於 2023 年 11 月住了 1 晚

6/10 一般

Richard

家人同遊
讚好：職員與服務
Stay for the Park
Stayed at Natural Bridge Hotel because of the location to the Park which was literally across the street. But after visiting the Park we drove a lot to other area activities. We didn't get the room we reserved but we were compensated for the inconvenience (the room also had some issues with the bathroom). If we had to do it again we would stay in Lexington (15 minutes away) because of the access to dining opportunities Natural Bridge doesn't have - we found ourselves driving back and forth many times during the weekend for coffee or dining out.
於 2023 年 11 月住了 2 晚

6/10 一般

John

讚好：整潔度和職員與服務
The food was terrible, both breakfast and dinner
於 2023 年 11 月住了 2 晚

8/10 不錯

Clyde

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
When we travel for leisure, we like older properties like this one over newer ones, which often lack character.
於 2023 年 11 月住了 1 晚

6/10 一般

Coreen (Bellmawr)

家人同遊
讚好：職員與服務
Nice visit to Natural Bridge & caverns. Hotel was clean, quiet & comfortable.
於 2023 年 11 月住了 1 晚

10/10 優異

Helen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean ac wasnt working that time but its okay no need ac. Heater is fine. Stuff friendly. Food is good. I will stay there again. By the way, loved the bread pudding. 😍
於 2023 年 11 月住了 1 晚